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4.5 out of 5

"I liked the staff. They were SUPER nice, except for night staff seemed annoyed at requests. The phone didn't work like the cord plugs were broken. The ... " More

By a verified traveler on Sun 20 Sep 2020

Hotel Description

3-star hotel near Lackland Air Force Base

In San Antonio

Within a 15-minute walk of this West San Antonio hotel, you'll find Lackland Air Force Base and Joint Base San Antonio. Lackland Air Force Base Visitor Center and Wilford Hall Medical Center are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 74 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include premium bedding, coffee/tea makers, and free weekday newspapers.

Room, 1 King Bed, Accessible, Non Smoking (Rollin Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$86* Per night/room Jul 1 - Jul 2

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Country Inn & Suites by Radisson, Lackland AFB (San Antonio), TX ratings based on 24 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Lackland AFB (San Antonio), TX

Everyone (14) Couples (1) Family (12)
2 out of 5
Towel shortage?? We had 4 confirmed guests. The first night, we had 2 washcloths and 3 bath towels. We made do. The next day, nobody replenished the towels or cleaned (which I know is Covid policy for some to not to nightly cleaning.) husband went to ask for towels for the next night and they promised to bring some.. never did. So 3 bath towels and 2 washcloths had to last a family of 4 for 3 days and 2 nights. Also, room was dusty and saw 2 huge spiders. Not a fan and wouldn’t be back.

Posted by , from TX on Oct 11, 2020

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Comment from Hotel Management

Oct 12, 2020 by Tom

My apologies for the towel situation. If I had a name or at least the time and date you went to the desk and asked for the towels I would be able to address this over sight with them. I am available at the hotel number if you would like to talk to me.

3 out of 5
I liked the staff. They were SUPER nice, except for night staff seemed annoyed at requests. The phone didn't work like the cord plugs were broken. The toilet was loud and plumbing was messed up(water didn't drain fast at all). Bathroom was tiny. Definitely not for a larger person. Room was fine and tv had a lot of options. Bring your own pillow. I wasn't a fan of theirs. I paid for hot breakfast and apparently no hotel is offering more than a brown paper bag of cereal and a muffin. This is is not reflected in the prices or information about covid. I plan to request a partial refund for that and the fact that their cards do not work. Every single time I left my room I had to get new room keys because the key would stop working and they kept blaming my phone when we didn't have it anywhere near it after the first two times. I've seen other reviews on this so I know it's an issue. You can find same service elsewhere and closer to town but, if they fixed the issues and had hot breakfast then it would've been worth it.

Posted by , from Houston on Sep 20, 2020

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Comment from Hotel Management

Sep 22, 2020 by Tom

I apologize about the breakfast however, due to COVID our breakfast would have cross contamination. Our pricing has been adjusted greatly due to this issue. However, the card problem is a concern and I have my maintenance working on it.

5 out of 5
Extremely clean and modern. Easy 10 minute drive from Lackland AFB. They had driving directions printed out for those attending BMT graduations. Hotel was very quiet, large selection of snacks available at front desk.

Posted by , from Cincinnati on Feb 9, 2020

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Comment from Hotel Management

Feb 10, 2020 by Tom

Congratulations on your loved ones graduation! Thank you for your excellent review. We would look forward to seeing you again if you are in the area.

4 out of 5
Could be a little cleaner, but over all I have been to much worse places.

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 28, 2020 by Tom

Thank you for taking the time to send us your review.

5 out of 5
We had great experiences at country inn, very clean,friendly staffs from the moment we checked in it was a pleasant surprise. We will definitely stay in country inn next time and highly recommended...

Posted by on Jan 26, 2020

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Comment from Hotel Management

Jan 28, 2020 by Tom

Thank you for taking the time to send us your review. I will share your comments with our staff.

5 out of 5
I love this hotel so much ! The staff was very friendly and helpful! I’ll definitely be booking again! On my next trip

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 30, 2019 by Tom

Thank you for your survey. We look forward to seeing you in the future. I am here at your service.

4 out of 5
I liked the breakfast , there was a lot to choose from. They had given a paper with good directions on it.

Posted by on Aug 27, 2019

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Comment from Hotel Management

Aug 30, 2019 by Tom

Thank you for taking the time to give us a review. I will share it with the staff.

5 out of 5
We needed to leave the hotel by 6:00 am for Air Force Graduation. This hotel deals with this on a weekly basis. They had a variety of grab and go items for breakfast--this was so awesome for my parents who are older. I was afraid we were too early and we would get nothing..thank you for thinking ahead to making our morning drive to the base effortless!!

Posted by on Aug 26, 2019

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4 out of 5
Close to Air Force base, water pressure in shower was fantastic

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 14, 2019 by Tom

Thank you for taking time out of your day to send us your review. We here at the Country Inn & Suites strive to give our guests a comfortable and enjoyable stay.

4 out of 5
Good value. Convenient parking. Nice staff. Comfortable room.

Posted by , from Houston on Jul 10, 2019

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Comment from Hotel Management

Jul 11, 2019 by Tom

Thank you for taking the time to share your review with us.

About the Country Inn & Suites by Radisson, Lackland AFB (San Antonio), TX

Location 6502 Old Highway 90 West, San Antonio, TX 78227

Property Features

Country Inn & Suites by Radisson, Lackland AFB (San Antonio), TX offers its guests an outdoor pool, a spa tub, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. Event space at this hotel measures 1025 square feet (95 square meters). A library, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Country Inn & Suites by Radisson, Lackland AFB (San Antonio), TX. Self parking is free. This 3-star San Antonio hotel is smoke free.

  • 1 building
  • 74 guestrooms or units
  • 2 levels
  • 1025 sq ft of conference space
  • 95 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: San Antonio International Airport (SAT) (26.2 km / 16.3 mi)
  • Parking: Free self parking

Room Amenities

Country Inn & Suites by Radisson, Lackland AFB (San Antonio), TX offers 74 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • No elevator (single level property)
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Lackland Sea World Area
  • Holiday Inn Sea World Area Hotel Lackland
  • Country Inn Carlson Lackland AFB San Antonio
  • Country Inn Carlson Lackland AFB
  • Country Carlson Lackland AFB San Antonio
  • Country Carlson Lackland AFB

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.