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"lways great when I am there.Very clean and great staff and poliet " More

By a verified traveler on Sat 22 Aug 2020

Hotel Description

Enjoy free breakfast at this Cary hotel

In Cary

You'll find William B. Umstead State Park and Lake Crabtree County Park within 3 miles (5 km) of this hotel. PNC Arena and North Carolina State Fairgrounds are also within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.

Free WiFi, kitchens

The 71 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and hair dryers. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$59* Per night/room Nov 12 - Nov 13

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Extended Stay America - Raleigh - Cary - Harrison Ave. ratings based on 9 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America - Raleigh - Cary - Harrison Ave.

Everyone (3) Family (2)
5 out of 5
lways great when I am there.Very clean and great staff and poliet

Posted by on Aug 22, 2020

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Comment from Hotel Management

Aug 23, 2020 by Hotel Management

Thank you for always making Extended Stay America your home away from home. We are delighted to know you had a great stay with us once again and that you were impressed with our well-kept property and courteous associates. It was a pleasure hosting you, and we cannot wait for your future visit. Sincerely, Hotel Management

5 out of 5
Slow but trying to get upgrade with appliances and furniture

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 30, 2019 by Hotel Management

Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We will also share your valuable comments regarding the condition of appliances and furniture with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

3 out of 5
The refrigerator was broken and didn’t get cold at all. Some of the furniture inside the room was super sticky and smelly. The bathroom had holes in the wall. There were stains all over the carpet. The trash was not emptied from the previous guest. The stove and microwave was encrusted with food and still dirty. Half of the lights were burnt out or didn’t work. The breakfast was grab and go style with prepackaged muffins or chewy bars and burnt coffee. The hotel appearance is older which is not a problem but the interior was dark and unwelcoming.

Posted by , from Houston on Sep 25, 2019

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Comment from Hotel Management

Sep 25, 2019 by Hotel Management

Jackie, please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver well-kept rooms, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Your concern regarding our breakfast offerings will be shared with our Brand Leaders when updating our selections moving forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management

3 out of 5
The people were nice. The bed and bathroom was clean. The carpet had not been cleaned, it was filthy, in the room and the halls. The building was fine but it needed some painting. If we had planned to stay more than one night we probably wouldn't have. I was told I would get my check out by email on Saturday morning. Haven't received it yet.

Posted by on Jun 26, 2019

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Comment from Hotel Management

Jun 27, 2019 by Hotel Management

Thank you for taking the time to post a review. We are happy to know you liked our courteous associates and your well-appointed room. We also appreciate your concerns about the carpets and have shared your feedback with our housekeeping team. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management

5 out of 5

Posted by on Jan 29, 2019

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Comment from Hotel Management

Jan 29, 2019 by Hotel Management

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

2 out of 5
Hotel was nasty, very dated. Lobby was filthy, stains on the floor, carpet old & worn. Hole in the wall.

Posted by on Jan 14, 2019

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Comment from Hotel Management

Jan 15, 2019 by Hotel Management

Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

2 out of 5

Disappointing to Say the Least...

Pros: Proximity to my final destination.
Cons: Appearance, comfort, ambiance, attitude, customer service...
Location: Great shopping and restaurants and professional locations (NCHA)
Upon arriving at the hotel, I was in a line of five other people as we waiting for an employee to arrive at the front desk. When I walked to my room, I was required to lug my large suitcase up half a flight of stairs and then back down a whole flight (which was a very unnerving space - dimly light and very narrow; if you met another person on the stairs one of you would have to go back to the top or bottom). The lighting in the hallways was a dim yellow and was beyond uninviting. The room itself was sparse and not inviting in any way; only one sad picture and a mirror hung on the walls. Any dishes/cups/etc. had to be ordered and were not available in the room itself. An odd odor like old chopped onions hung in the room and when I opened the cabinet under the sink, I found a garbage can full of trash (including food). I placed this in the hallway and went to look for an ice machine. When I couldn't find one, I went back to the front desk (again having to use the creepy stairwell). I was informed that there was no ice machine and guests were expected to empty their own trash by taking it outside to the dumpster. I was not pleased and the clerk told me she would handle it since it wasn't my trash. At 10pm that night, the clerk knocked on my door and told me she had emptied my trash, then asked, "Oh, did I wake you up?" It was a staff trend apparently, as it happened again early the next morning when maintenance tried to access the room, but couldn't because I had ...

Posted by , from NC on Jan 21, 2016

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1 out of 5

Nasty Hotel

Unfortunately I had a long term stay at this hotel. The room was nasty upon my arrival, the sheets and towels were nasty with stains and had hair on them. I complained to management but nothing was ever done about it. The entire hotel had an awful odor to it; at times it was breathtaking. The police were always there on calls. It felt very unsafe and shady. There was a homeless person sleeping in the lobby at night for months. Management was totally aware of this. The hotel was filthy! It was a horrible experience. I recommend staying in a tent before you stay here. The management , corporate, and the staff were VERY unprofessional and dense. Corporate did not even respond to an email voicing my concerns! This place needs to be bulldozed.

Posted by , from Cary on Jun 7, 2011

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1 out of 5

I will never stay here again-Ever!

I have stayed in several StudioPlus properties. They were all nice. I was very happy when I saw this property listed as a choice for my weekend trip to Cary, NC. I was not prepared for the horrible service I'd receive. We checked in late. We walked in the lobby at 11:30pm. The night clerk was already fumbling with one irritated guest, checking in. The night clerk didn't finish with this guest & get to us until 11:45pm. No apology for the delay. She looked up my reservation & then aksed for payment. I informed her the room was paid for online. She argued that it wasn't even as I gave her my confirmation code. I then asked her to call her manager. She did and the manager told her to check us in. She didn't apologize, again, for her ignorance. She then asked what company I worked for as a part of the registration. I asked her why that mattered since it was booked for personal use. She then said she needed to know & ""You don't have a job?"" I was pissed by now. I told her I do work and it was none of her business. We finally got in the room shortly after midnight. There were ants in the room, it was unbearably hot . We called back to the front desk and the clerk said she didn't know how to transfer us to the management voicemail. We left around 3am, completely aggravated and disgusted. I will NEVER stay here again.

Posted by on Apr 8, 2009

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About the Extended Stay America - Raleigh - Cary - Harrison Ave.

Location 600 Weston Pkwy, Cary, NC 27513

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America - Raleigh - Cary - Harrison Ave. also features coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. Self parking is free. This Cary hotel is smoke free.

  • 71 guestrooms or units
  • 3 levels
  • Built in 1996
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Raleigh - Durham Intl. Airport (RDU) (8.7 km / 5.4 mi)
  • Train station: Cary Station (5.3 km / 3.3 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Raleigh - Cary - Harrison Ave. offers 71 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Cary
  • Extended Stay America - Raleigh - Cary - Harrison Ave. Cary
  • Extended Stay America - Raleigh - Cary - Harrison Ave. Hotel
  • Extended Stay America Raleigh Harrison Ave. Hotel Cary

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.