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"Service in the hacienda at Hilton was not great. I was disappointed and will not go back. " More

By a verified traveler on Thu 15 Jul 2021

Hotel Description

4-star beachfront hotel near Cruise Ship Terminal

Beachside getaway

With a stay at this South Hotel Zone hotel, you'll be within half a mile (1 km) of Cruise Ship Terminal and 3 miles (5 km) of Bay of Banderas. Hotel Zone Beach and Puerto Mágico are also within half a mile (1 km).

Onsite dining, 2 outdoor pools

This hotel features 7 restaurants, 2 outdoor pools, and a 24-hour fitness center. Traveling on business? Take advantage of the business center, laundry service, and valet parking. 2 coffee shops/cafés offer dining options, while a poolside bar and a rooftop terrace are also on site.

Wired Internet, balconies

The 192 guestrooms have flat-screen TVs with satellite channels and offer wired Internet and furnished balconies. Other amenities include 24-hour room service, minibars, and premium bedding.

Junior Suite Hacienda Double Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$509* Per night/room Aug 15 - Aug 16

Junior Suite King Hacienda Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Hacienda Double Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite Hacienda King Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Hacienda Swim Out

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Hacienda King Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Hacienda at Hilton Puerto Vallarta ratings based on 3 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Hacienda at Hilton Puerto Vallarta

Everyone (1) Couples (1) Family (2)
3 out of 5
Service in the hacienda at Hilton was not great. I was disappointed and will not go back.

Posted by on Jul 15, 2021

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3 out of 5
The pools and staff were great. Our room was to be over a garden view and we looked into an alley and it was VERY noisy all night and we were in the lobby so we heard everything

Posted by on Feb 13, 2019

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3 out of 5
The food is just ok. The italian restaurant is terrible. It takes forever for your order to come in . Very small portion and food is too salty.

Posted by on Jan 14, 2019

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About the The Hacienda at Hilton Puerto Vallarta

Location Ave. de Las Garzas 136-1, Puerto Vallarta, JAL 48333

All-inclusive Details

All-inclusive room rates at The Hacienda at Hilton Puerto Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Not included

  • Room service

  • Minibar (all beverages included)
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Room service not included
  • All meals included

Property Features

Some rates at The Hacienda at Hilton Puerto Vallarta are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. The Hacienda at Hilton Puerto Vallarta offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 7 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee. There's an onsite business center. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Hilton Puerto Vallarta. For a fee, parking is available. This 4-star Puerto Vallarta hotel is smoke free.

  • 192 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Bar by the pool
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

The Hacienda at Hilton Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Talvera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a 24-hour fitness center.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

  • Body treatments
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property offers health screening for COVID-19, Reservation required. Apply restrictions There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hacienda Hilton All-Inclusive Adults All-inclusive property
  • Hacienda Hilton Puerto Vallarta All-Inclusive Adults
  • Hacienda Hilton All-Inclusive Adults
  • Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
  • Hacienda Hilton All-Inclusive Adults Hotel
  • Hacienda Hilton Puerto Vallarta All-Inclusive Adults
  • Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
  • Hacienda Hilton All-Inclusive Adults Hotel
  • Hacienda Hilton Puerto Vallarta All-Inclusive Adults
  • Hacienda Hilton All-Inclusive Adults
  • The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
  • The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
  • The Hacienda at Hilton Puerto Vallarta
  • The Hacienda at Hilton Puerto Vallarta Hotel
  • The Hacienda at Hilton Puerto Vallarta Puerto Vallarta
  • The Hacienda at Hilton Puerto Vallarta Hotel Puerto Vallarta
  • The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.