On the beach
Your stay at this South Hotel Zone resort places you within 3 miles (5 km) of Cruise Ship Terminal and Malecon. La Isla and Plaza Caracol are also within half a mile (1 km).
Dining options, 2 beach bars
This eco-friendly resort includes 5 restaurants, an outdoor pool, and an outdoor tennis court. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 beach bars and enjoy free perks like free self parking and WiFi in public areas.
WiFi, flat-screen TVs
In addition to flat-screen TVs with cable channels, the 340 guestrooms offer WiFi and premium bedding. Coffee/tea makers, hair dryers, and safes are also available.
Dec 13, 2019 by Sheyla Torres, Econcierge & Social Media Manager
Hello dear guest, Thank you for your feedback. We are very happy to read you enjoyed the friendly and helpful service from our staff. We look forward to welcoming you again in the near future for your next return. Come back soon; your home away from home in Puerto Vallarta awaits you! Warmest Regards,
Oct 21, 2019 by Sheyla Torres, eConcierge & Social Media Manager
Hello dear Steve, To read experiences like yours is so heartwarming! Thank you very much for choosing us to be part of your vacation and for sharing your lovely review with us! We look forward to seeing you in the near future and continue pampering you as you deserve. You are now part of our Sunscape Family and we will be waiting for your return. Best regards!
Sep 3, 2019 by Sheyla Torres, eConcierge & Social Media Manager
Hello dear guest, Thank you for taking the time to write a review about your stay in our resort. We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Kind regards!
Aug 14, 2019 by Sheyla Torres, eConcierge
Hello dear guest, Thank you for taking the time to post your review. We apologize that your experience was not to your entire satisfaction and we do hope that we will have an opportunity to see you again in our Resort. It is raining season and we cannot manipulate it at all, what happens with the beach it is something about nature and happens in all the bay in Puerto Vallarta, not only in front of our resort. Moreover, we have all day activities around the pool, the lobby area and our conference room in case of rain. We feel genuinely sorry to read you had a rough experience and we couldn't provide the excellent service that characterizes us. You may rest assured we've addressed all the indicated inconveniences to the areas in charge, as we care about our guests' satisfaction. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Kind regards, Sheyla Torres e-Concierge & Social Media Manager
Apr 9, 2019 by Sheyla Torres, eConcierge & Social Media Manager
Hello dear guest! Thank you for taking the time to share an overview of your stay through this mean. We will take your comments on the different areas mentioned to improve our standards. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Thank you for choosing the hospitality of our resort. Kindest regards,
Nov 25, 2018 by Jennifer Salcedo Econcierge & Social Media Manager
First of all, thank you for choosing our resort to be part of your vacation. We appreciate all of our guests feedback and we take all of your remarks with seriousness. We are truly sorry for the inconveniences that happened to you, we want to make sure to make the necessary improvements to guarantee this never happen again. We feel very pleased to know that overall, our whole team made an outstanding job to make your holidays a memorable experience! Please feel free to contact us for anything you need, we'll be more than happy to attend you. Warmest Regards
Oct 4, 2018 by Jennifer Salcedo Econcierge & Social Media Manager
Dear Maryann, It is with great pleasure to read such a beautiful review! Our main goal is to pamper our guests and we feel gratified to hear you felt welcomed and part of our family during your stay! Please come back soon as we look forward to continue providing unforgettable holidays! Kindesr regards!
Aug 3, 2018 by Jennifer Salcedo Econcierge & Social Media Manager
Dear Jaime, We are pleased to know that you fully enjoyed our facilities, the shows by Entertainment Team and ecological policies. On the other hand, we deeply regret your son's accident, our team has been notified to take action on the matter and stop being a problem for the future. We would like you to come back soon to enjoy it to the fullest!!! Best wishes from paradise!
Jun 16, 2017 by Alexia Jacohinde Econcierge and social media manag
Dear Mary, Thank you for choosing Sunscape Puerto Vallarta Resort & Spa, and providing us with your review. We are delighted to hear that you were pleased with our nightly shows and the service from our staff, specially from Cesar and Enrique. On the other hand, please rest assured that I've already addressed your feedback to the corresponding areas, as we want to work on our opportunities and be able to provide you with a brilliant experience if you decide to give us a second opportunity. Look forward to host you again in a near future! Best Regards
Jun 3, 2017 by Alexia Jacohinde Econcierge and social media manag
Dear Lyz, We are so excited to read the amazing holidays you had at Sunscape Puerto Vallarta Resort & Spa. Thank you very much for sharing it with us! It is with great pleasure we read that you enjoyed our delicious food and the attention of our unique staff. We feel joyful to know that you had a fantastic stay and we feel greatly honored for your compliments. We look forward to have the pleasure of having you back home in the near future, and don't forget this is your home in Puerto Vallarta! Kindest Regards
This property is closed from 27 March 2020 to 24 June 2020 (dates subject to change).
All-inclusive room rates at Sunscape Puerto Vallarta - Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Some rates at Sunscape Puerto Vallarta - Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sunscape Puerto Vallarta - Optional All Inclusive offers its guests an outdoor pool, a children's pool, an outdoor tennis court, and a fitness center. There are 5 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 4 bars/lounges. WiFi is free in public spaces. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Sunscape Puerto Vallarta - Optional All Inclusive. Self parking is free. This 3.5-star Puerto Vallarta resort is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi
Free self parking , RV, bus, truck parking
Sunscape Puerto Vallarta - Optional All Inclusive offers 340 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta resort provides wireless Internet access for a surcharge. Housekeeping is provided daily.
Sunscape Puerto Vallarta - Optional All Inclusive has 5 restaurants on site.
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Children Stay Free
Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.
Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.