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Krystal Grand Nuevo Vallarta – All Inclusive

4-star property
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY 1-855-201-7819
3.0 out of 5
See all 4 travelocity Reviews

"Amazing, attentive staff. Beautiful property. Highly recommend! " More

By a verified traveler on Wed 30 Nov 2022

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Hotel Description

4-star beachfront property near Nuevo Vallarta Beach

Beachfront retreat

Within 2 miles (3 km) of this Nuevo Vallarta property, you'll find Nuevo Vallarta Beach and Playa Bucerias. Flamingos Golf Club and Los Arroyos Verdes are also within 3 miles (5 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Standard Queen Bed Resort View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$211* Per night/room Apr 23 - Apr 24

Junior Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Altitude Club Junior Suite Swim Out King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Tropical View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Ocean View Doble

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Tropical View Doble

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Krystal Grand Nuevo Vallarta – All Inclusive ratings based on 4 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Krystal Grand Nuevo Vallarta – All Inclusive

Everyone (1) Family (3)
5 out of 5
Amazing, attentive staff. Beautiful property. Highly recommend!

Posted by on Nov 30, 2022

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Comment from Hotel Management

Dec 3, 2022 by E-Concierge.

Dear Aleksandra J,Thanks for sharing your comments.We are delighted to know that you enjoyed your vacation with us and that you return home relaxed and happy thanks to the excellent service and attention that our staff has given you. For all our staff it will be a pleasure to receive you again in the near future.Kind Regards,

5 out of 5
Thank You to the entire friendly staff stand out many but Aline was WOW just so helpful and friendly Arrival Sunday 4 pm checking in 10 minutes great lovely room as advertised if not better junior ocean suite daily maid service was excellent so friendly food buffet A Italian A Mexican C Oriental C Coffee house A Rooftop Bar A The Super Bowl party they set up was great big screen snacks buffet drinks and all included do great idea hotel manager it was an awesome party overall you are getting a A deal on this place are they others yes but Krystal Grand is a place I will return to and recommend to all including families the pools were set up so well and open until 8pm that’s great Do not read into the petty reviews of small portions at dinner, just tell theyyou don’t like it and they bring you anything else on the menu or if your still hungry order to go not a problem So again my recommendation is stay here pay more elsewhere and this is equally on par overall

Posted by on Feb 19, 2022

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Comment from Hotel Management

Feb 21, 2022 by e-concierge

Dear Darius Rostam, Receive a cordial greeting from the Krystal Grand Nuevo Vallarta family, we thank you for sharing your comments. We are delighted to know that you enjoyed your vacation with us and return home relaxed and happy thanks to the excellent service and attention that our staff has provided. For all our staff it will be a pleasure to welcome you again in the near future. Kind regards,

1 out of 5

Posted by on Aug 1, 2021

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1 out of 5
The waitress are terrible on the restaurant you need to beg for your drinks. The waitress on the beach are none We have one day with no water on the bathroom It is only one restaurant working and you need to walk every day to make dinner reservations even it is the only restaurant. They call the hotel all inclusive , but they sell bottles of wine, and food on the cafe shop. The menu for the service room it is terrible. They have only one restroom on the beach area The check in is terrible take me around 30 minutes and another 30 to get me bags on me room The water on the pool was cold The washers on the beach wasn’t working for multiple days They don’t have a bar near by the beach , they have one near one pool and close 6pm sharp after that you need to go to another building to get drinks I am very disappointed for a hotel with 4 stars

Posted by on Jan 20, 2021

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Comment from Hotel Management

Jan 21, 2021 by eConcierge

Dear guest, We appreciate you have taken the time to write a review about your stay with us. Our guest’s feedback is truly appreciated in our constant commitment to improving our service levels. We are sad to know that we did not meet your expectations with the quality of the service provided by us. I’ve shared your comments with our managers to improve in our opportunity areas. We hope to have the opportunity to host you in a near future to show you our improvements. Sincerely, Nancy Guerrero

About the Krystal Grand Nuevo Vallarta – All Inclusive

Location BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY 63732

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Not included

  • Room service

  • One or more venues limit dining availability
  • All available beverages included
  • Minibar (all beverages included)
  • Buffet-style meals included
  • Gratuities included
  • Additional gratuities accepted
  • Room service not included

Property Features

Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi. There are 8 meeting rooms available. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available. This 4-star Nuevo Vallarta property is smoke free.

  • 480 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. LED televisions are featured in guestrooms. Bathrooms include showers and hair dryers. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Stocked minibar (free)
  • MP3 dock
  • In-room dining
  • LED television
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

The Grill - This restaurant serves dinner only. Reservations are required. Open select days.

Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.

Restaurante "O" - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Free bicycles on site
  • Archery on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Eternity has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Number of treatment rooms 6
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Children are not allowed in the infinity pool.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

  • Staffed front desk
  • Credit card pre-authorization
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Smoke detector
  • Service animals not allowed
  • Debit cards

Hotel Names

  • Krystal Grand Nuevo Vallarta
  • Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.