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Hotel Riu Jalisco - All Inclusive

3.5 star property
3.5-star beachfront property near Nuevo Vallarta Beach

Choose dates to view prices

Photo gallery for Hotel Riu Jalisco - All Inclusive

On the beach, sun loungers, beach towels, windsurfing
Reception
Minibar, in-room safe, laptop workspace, blackout drapes
Restaurant
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Av. De los Cocoteros, sn-Lote K, Nuevo Vallarta, NAY, 63732
  • Place, Nuevo Vallarta Beach
    ‪2 min drive‬
  • Place, Playa Bucerías
    ‪6 min drive‬
  • Place, Nayar Vidanta Golf
    ‪8 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Double Room (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (M)

8.2 out of 10
Very good
(31 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Bed OR 1 King Bed and 1 Twin Bunk Bed

Family Room (B2C-US)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed OR 2 Double Beds and 1 Double Sofa Bed

Family Suite, 2 Bedrooms (B2C-US)

  • 721 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

Junior Suite (B2C-US)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room (Kids Free | C)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Bed OR 1 King Bed and 1 Twin Bunk Bed

Standard Double Room (B2C-US)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Garden View (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (L)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (M)

10.0 out of 10
Exceptional
(1 review)
  • 721 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Suite, Jetted Tub, Ocean View (M)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room, Partial Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (E)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (L)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Twin Bunk Bed

Family Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Family Room, 3 Bedrooms, Garden View (B2C-US)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

Family Suite, 2 Bedrooms (U)

7.6 out of 10
Good
(17 reviews)
  • 721 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Family Room, 3 Bedrooms (M)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room, 2 Bedrooms (M)

  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

Family Room, Partial Ocean View (M)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(5 reviews)
  • 559 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, Garden View (M)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, Garden View (M)

  • Sleeps 4
  • 2 Queen Beds and 1 Twin Bed

Family Room, Partial Ocean View (U)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Room, 3 Bedrooms, Garden View (U)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Double Room, 2 Bedrooms, Garden View (U)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room, Garden View (U)

  • Sleeps 4
  • 2 Queen Beds and 1 Twin Bed

Double Room, Garden View (U)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (U)

7.6 out of 10
Good
(32 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Bed OR 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (L)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (U)

8.0 out of 10
Very good
(101 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

9.0 out of 10
Wonderful
(2 reviews)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Bedrooms (U)

  • 301 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

Family Room, Garden View (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Double Room (C)

8.6 out of 10
Excellent
(38 reviews)
  • 301 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (C)

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (C)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds

Family Suite, 2 Bedrooms (C)

8.0 out of 10
Very good
(1 review)
  • 721 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Family Room (C)

9.2 out of 10
Wonderful
(9 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Bed OR 1 King Bed and 1 Twin Bunk Bed

Family Room (M)

7.8 out of 10
Good
(16 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Bunk Bed

View all photos for Quadruple Room Standard

Minibar, in-room safe, laptop workspace, blackout drapes

Quadruple Room Standard

  • 344 sq ft
  • Sleeps 4

View all photos for Double Room Standard

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room Standard

  • 301 sq ft
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

  • 560 sq ft
  • Sleeps 2

View all photos for Family Room -6 guests- Standard

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room -6 guests- Standard

  • 721 sq ft
  • Sleeps 6

View all photos for Suite with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite with Sea View

  • 559 sq ft
  • Sea view
  • Sleeps 2

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About the neighborhood

Nuevo Vallarta

On the beach.Stay at this Nuevo Vallarta property and you'll be within half a mile (1 km) of Bay of Banderas and 2 miles (3 km) of Nuevo Vallarta Beach. Flamingos Golf Club and Playa Bucerías are also within 2 miles (3 km).

What's nearby

  • Nuevo Vallarta Beach - 2 min drive - 1.0 mile
  • Playa Bucerías - 6 min drive - 2.2 miles
  • Vallarta Adventures - 7 min drive - 4.1 miles
  • El Tigre Golf Club - 8 min drive - 3.8 miles
  • Nayar Vidanta Golf - 8 min drive - 4.5 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 23 min drive

Restaurants

  • ‪La Botana - ‬6 min walk
  • ‪Riu Palace Piano Bar - ‬13 min walk
  • ‪Reflect Krystal Sky Bar - ‬12 min walk
  • ‪RIU Sports Bar - ‬1 min walk
  • ‪Don Rafael - ‬7 min walk

About this property

Hotel Riu Jalisco - All Inclusive

3.5-star beachfront property near Nuevo Vallarta Beach
Hotel Riu Jalisco - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Jalisco - All Inclusive offers its guests 2 outdoor swimming pools, a health club, a sauna, and a children's pool. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A nightclub, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Hotel Riu Jalisco - All Inclusive. Free self parking is available. A complete renovation of Hotel Riu Jalisco - All Inclusive was completed in December 2025.

Smoking is allowed in designated areas at this 3.5-star Nuevo Vallarta property.

  • 820 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Jalisco - All Inclusive offers 820 accommodations with minibars and safes. Rooms open to balconies. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

Similar properties

On the beach, sun loungers, beach towels, beach massages

Hotel Riu Vallarta - All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.2 out of 5, Very Good, 3,367 reviews
Hotel Riu Vallarta - All Inclusive

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Health club
  • Nightclub
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Volleyball
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riu Jalisco
Riu Jalisco All Inclusive
Riu Jalisco All Inclusive Nuevo Vallarta
Riu Jalisco Nuevo Vallarta
Clubhotel Riu Jalisco Hotel
Clubhotel Riu Jalisco Riviera Nayarit
Riu Jalisco All Inclusive All-inclusive property Nuevo Vallarta
Riu Jalisco All Inclusive All-inclusive property
Riu Jalisco Inclusive Nuevo V
Riu Jalisco All Inclusive
Hotel Riu Jalisco - All Inclusive Nuevo Vallarta
Hotel Riu Jalisco - All Inclusive All-inclusive property

Frequently asked questions

How close is Hotel Riu Jalisco - All Inclusive to the airport?

Hotel Riu Jalisco - All Inclusive is 9 mi (23-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

Does Hotel Riu Jalisco - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Jalisco - All Inclusive.

How close is Hotel Riu Jalisco - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Jalisco - All Inclusive offer free breakfast?

Hotel Riu Jalisco - All Inclusive offers free buffet breakfast every day from 7 AM to noon.

Is there a casino at Hotel Riu Jalisco - All Inclusive?

No, there is no casino at this property, but Winclub Casino Platinum (14-min drive) and Vallarta Casino (15-min drive) are nearby.

What time is check-in at Hotel Riu Jalisco - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Riu Jalisco - All Inclusive?

This property offers free self parking.

Does Hotel Riu Jalisco - All Inclusive have a pool?

Hotel Riu Jalisco - All Inclusive features 2 outdoor pools and a children's pool.

Does Hotel Riu Jalisco - All Inclusive have a restaurant?

Yes, there are 5 restaurants on site.

Does Hotel Riu Jalisco - All Inclusive have a spa?

There are no spa services available at this property.

How close is Hotel Riu Jalisco - All Inclusive to downtown Nuevo Vallarta?

Hotel Riu Jalisco - All Inclusive is 2.9 mi away from Nuevo Vallarta.

Reviews

Hotel Riu Jalisco - All Inclusive Reviews

8.0

Very Good

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 658 out of 1521 reviews
Rating 8 - Good. 426 out of 1521 reviews
Rating 6 - Okay. 223 out of 1521 reviews
Rating 4 - Poor. 108 out of 1521 reviews
Rating 2 - Terrible. 106 out of 1521 reviews

Reviews

2/10 Terrible

Eva

Disliked: Cleanliness, property conditions & facilities
Room was dirty and old, it had a bad odor. The pools were need repair, missing tyles
Stayed 3 nights in Jun 2025

2/10 Terrible

Eva

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

2/10 Terrible

Lidiana

Traveled with family
Disliked: Cleanliness, amenities
Terrible. This is the worst “all inclusive” I’ve ever stayed at. NEVER again will I stay here. 1st accommodation are sub par, if you enjoy cleanliness, don’t go here. There was bugs in the room everyday, all the sheets are old, rough and stained. 2nd it’s not truly all inclusive, they tell you that they only stock your mini fridge every second day, so don’t ask for more because they won’t do it. 3rd they control the room temperature, and these Mexico humid hot summers are not great without air conditioning. 4th if you’re a foodie, don’t come here it’s all buffet and what is a la carte is a menu of like three choice entrees. Pictures buffet line, empty restaurant because it’s gross, pizza (yuck).
Stayed 4 nights in Jun 2025

6/10 Okay

Reina

Traveled with family
Liked: Staff & service
The food is not great at all! Most dishes were lacked flavor. All restaurants were hot with no ventilation. Floors in room didn’t feel cleaned and they threw out shower soap away.
Stayed 4 nights in Jun 2025

4/10 Poor

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was never cleaned properly. Dirty sheets, forgot to replace towels multiple days. Staff was not friendly at all.
Stayed 4 nights in Jun 2025

8/10 Good

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great entertainment and food!!
Stayed 5 nights in Jun 2025

6/10 Okay

Joel

Liked: Staff & service, property conditions & facilities
I was very disappointed with food they serve
Stayed 3 nights in Jun 2025

8/10 Good

Nafisa Abdul

Stayed 4 nights in Jun 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Eric Rene

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2025

8/10 Good

Joana

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall a great place my family always stays here. Staff is super friendly and attentive
Stayed 3 nights in Jun 2025

8/10 Good

Kimberley

Liked: Cleanliness, amenities, property conditions & facilities
Staff is amazing!!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 6 nights in Jun 2025

8/10 Good

Kerry Lynn

Traveled with family and small children, Traveled with group
The resort is beautiful, grounds kept immaculate, beach area fairly clean as was the pools. The food options were plenty and was able to get my fill from the different restaurants. Overall a good place to vacation.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jazmyn

Stayed 6 nights in Jun 2025

8/10 Good

Justin Donaldo

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I didn’t think this hotel was unique. It appeared to me as if they booked every last room to every last person they found. It was crowded. We could barely use the elevators that worked. It just seemed like they were trying to squeeze out whatever rooms they had and sold them to Best loads of people coming in.
Stayed 7 nights in Jun 2025

6/10 Okay

Asuncion

Traveled with family
I like the location of the hotel and the options for dining. I did not like the lack of staff assistance or crowd control. I did not like the dated facilities and most important. I did not like there was no security from the beach onto the hotel. I literally saw a homeless person walk in walk into their reflecting pond and walk right up to the lobby. I did not feel I was protected there.
Stayed 4 nights in Jun 2025

10/10 Excellent

Don

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, clean facilities. Good food
Stayed 6 nights in May 2025

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was very rude . One female staff member yanked our teenage daughter by the arm because she assumed she was drinking alcohol when later realized it was a coke. Never staying there again
Stayed 5 nights in Jun 2025

6/10 Okay

Martin

Stayed 5 nights in Jun 2025

8/10 Good

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Better alch.
Stayed 3 nights in Apr 2025

4/10 Poor

LeeAnn

Disliked: Amenities, property conditions & facilities
The noise in the hallways and courtyard at 1-3am was unreal. The beds are ROCK hard. The pools were cloudy with nasty stuff floating in it. The buffet was the same stuff every day. We ended up spending most our time at the Riu Vallarta because it was so much better. Would never come back to this resort.
Stayed 7 nights in Jun 2025

10/10 Excellent

Lyudmila

Stayed 10 nights in Apr 2025

2/10 Terrible

Jeff

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Got in bed and a bee was under the blankets. I am allergic. We called down for help and the front desk staff claimed they did not understand even though we were using a translator. Told us they couldn’t help and then hung up. Meanwhile my foot swelled and I could not walk on it for the rest of our stay. This is abuse.
Stayed 2 nights in Jun 2025

10/10 Excellent

Huyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025