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"Dirty dishes left in common areas for days We purchased room with king size bed but received 2 beds pushed together so they moved us 2nd day but still ... " More

By a verified traveler on Sun 01 May 2022

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Hotel Description

3.5-star beachfront property near Nuevo Vallarta Beach

On the beach

You'll be within half a mile (1 km) of Nuevo Vallarta Beach and 2 miles (3 km) of Playa Bucerias with a stay at this Nuevo Vallarta property. Also, Flamingos Golf Club is within 2 miles (3 km) and Nayar Vidanta Golf is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 5 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and free supervised childcare is an added bonus.

Family Suite, 2 Bedrooms (B2C CAN)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Suite, 2 Bedrooms (B2C-US)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Room (B2C CAN)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room (M)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, Jetted Tub, Ocean View (B2C CAN)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room (B2C CAN)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Jalisco All Inclusive ratings based on 30 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Riu Jalisco All Inclusive

Everyone (18) Couples (1) Family (10)
3 out of 5
Dirty dishes left in common areas for days We purchased room with king size bed but received 2 beds pushed together so they moved us 2nd day but still had 2 beds pushed together Staff was not friendly when we asked for coffee Some were friendly but more were not. Elevators were never cleaned they had spilled food & drink on them all week I will not return here

Posted by on May 1, 2022

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2 out of 5
The customer service was bad the entire time we were there (5days). The staff did not make any of us feel welcome and were not helpful especially at dining times. Every waiter we encountered seemed bothered with our existence and even when tipping they did not seem friendly nor helpful. At the steakhouse which was an issue to get into, we were served last after our order was given to another family that came 10 minutes after us. Apart from service the rooms did not seem clean,when we first came in as there a half bottle of Pepsi already drank from in mini bar, we were traveling with a child and there is no privacy in the bathroom showers, we put up our own towels to have privacy. Our bed sheets had blood stains from previous washes that were still visible. We have been at other Riu’s before and this was the by far our worst experience.

Posted by on Apr 17, 2022

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Comment from Hotel Management

Apr 21, 2022 by Hotel Riu Jalisco Online Reputation Manager

Dear Ericka, Please note that our staff is constantly trying to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. All our hotels fulfil the international hygienic norms. The bed cloth and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions. Moreover, it is much unexpected to read your comments about our staff. Tipping is completely optional and the quality of our service should not depend on it. We are sorry that you left our resort thinking otherwise. We will be sure to address your concerns with the appropriate members of our team. Best regards, Hotel Riu Jalisco Online Reputation Manager

3 out of 5
The Hotel is beautiful the staff is nice the food was good, but what I dud nit liked was that there us no room service, no servuce at the pool area I was not able to eat near the pool, the room was clean but my wife got a rush on her skin everytime she went to bed did notify the front desk, sadly we will not be staying in your hotel again nor will recomend.

Posted by on Apr 13, 2022

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Comment from Hotel Management

Apr 19, 2022 by Hotel RIU Jalisco Online Reputation Management

Dear Raúl, Thank you so much for your kind remarks, however, it saddens us to read that you left the hotel thinking our staff did not do everything in their hands to make your stay pleasant. Please note, all our hotels fulfil the international hygienic norms. For instance, the bed cloth and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions. We are sorry to learn about your discomfort. Best wishes, Hotel RIU Jalisco Online Reputation Management

5 out of 5
I have been here multiple times and am always happy to come back. I often come by myself and have felt safe and comfortable.

Posted by , from St Louis Park on Mar 27, 2022

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4 out of 5
Very nice service and friendly stuff all around. Only complaint I have is smoking sections...there is only 2 at the property and not convenient.

Posted by on Feb 18, 2022

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5 out of 5
A very clean and friendly atmosphere!

Posted by on Jan 12, 2022

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3 out of 5
Here is the good: The Price. But you get what you pay for. Family friendly. The shows were good. The beach area is great. You do not need reservations to eat which was nice so you are not locked in to a time. The restaurants were good, but menus never changed. Buffets at each. The only menu order was at the Italian. Food was good, not great The staff was great. Super nice and very receptive. COVID protocols in place and masks required basically everywhere except at pool YOU HAD to have a mask just to order a drink. Drinks were good, medium level liquor. COVID testing cost is covered by hotel for US citizens. Here is the bad: DID not restock room fridges, building is old and not in great condition. There was NO pool or beach service. You had to go order all your drinks. We had to request bottled water for the room. They only had sparkling water in the fridge. They are super strict about keys and towels. You get one towel per person in a room and only one a day. They give you towel keys. If you do not turn in the towel keys at check out they charge you. We made the mistake of leaving our towels on our chairs our last pool day since we were flying out the next day and they tried to charge us. There is no US money exchange. There are only 4 total plug ins in the room including the bathroom. Internet sketchy and limited. There were more Mexican Nationals than anyone. TONS of families and kids. They allow day passes to beach pool. VERY loud. Will not return.

Posted by on Jan 9, 2022

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Comment from Hotel Management

Jan 24, 2022 by Online Reputation Manager

Dear Dawnetta , Thank you very much for choosing Riu and for sharing your review. We regret that your stay at our hotel did not fulfil your conception in some aspects, as we are always maintaining a strong commitment to dedicated service and this certainly does not line up with the standards which we wish to hold ourselves to. Please rest assured that we will forward your impressions to our management team in order to ensure your experience is not repeated in the future as we truly hope you will give us another opportunity to welcome you soon again. With our best wishes we remain, Hotel Riu Jalisco Online Reputation Manager

5 out of 5
This hotel is a great facility. Well organized, cleaned and control in all aspects. I strongly recommend

Posted by on Jan 9, 2022

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4 out of 5

Posted by on Dec 26, 2021

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2 out of 5
I really had high expectations for this place considering I had never been to Nuevo Vallarta and had changed my reservation from an all-inclusive stay in Puerto Vallarta to the Riu Jalisco at last minute. I wish I had went with my original pick because I was very disappointed in this place. -rooms are much smaller than they appear in pictures -beds are pushed together and not very comfortable. I have no idea why they would push the beds together instead of having them separate like any normal place would. Really odd and awkward to walk in to that if you’re traveling with others. -room requires you to have your room key inserted in this switch on the wall for any of the lights and AC to power on, it was really inconvenient to have to figure that out on my own. Again, really weird. I’ve never experienced that in any other hotel. -there is no privacy whatsoever between the shower and sleeping area, so it’s awkward to have to manage taking a shower and trying to dress without others seeing you. -the AC remains on at all times and cannot be adjusted. -the drinks were pretty bad and watered down -there are only two pools and they are overcrowded with people at all times. The one with the swim-up bar is pretty gross, I imagine, considering it was always full of drunk people who never seemed to exit the pool to use the restroom. -there is only one elevator on the property, so be prepared to walk, walk, walk to get to your room

Posted by on Sep 30, 2021

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Comment from Hotel Management

Oct 15, 2021 by Online Reputation Manager

Dear Daniela, Thank you very much for staying at our hotel and for sharing your feedback. We are very sorry to read your review and learn that your expectations were not met during your visit. It is disappointing that the room´s design and facilities and the bathroom´s layout was not to your liking. Usually, if we are advised of this problem during the stay, we can help upon request with additional items (mattress toppers) or we are able to move our guests to a more appropriate room. Our sincerest apologies if this didn't occur. We are sorry to read that you felt that the pool was crowded during your stay and that this fact made your stay less enjoyable. Please rest assured that we comply with the laws established by the government, in this case, not exceeding the maximum occupancy. Your comments will be shared in case our standards have not been fulfilled at some point and we do hope you allow us another opportunity to share a more positive experience with you next time. Respectfully, Hotel Riu Jalisco Online Reputation Manager

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Sailing included
  • Surfing/bodyboarding included
  • Windsurfing included
  • Fitness facilities included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All meals included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Riu Jalisco All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Jalisco All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi. A children's pool, a nightclub, and spa services are also featured at the family-friendly Riu Jalisco All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Nuevo Vallarta property.

  • 700 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Jalisco All Inclusive offers 700 accommodations with minibars and safes. Rooms open to balconies. Satellite television is provided. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Minibar
  • Television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to noon.

Riu Jalisco All Inclusive has 5 restaurants on site.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Fitness classes on site
  • Sailing on site
  • Volleyball on site
  • Personal motorized watercraft on site
  • Windsurfing on site
  • Parasailing on site

Spa Services

Asian Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Riu Jalisco
  • Riu Jalisco All Inclusive
  • Riu Jalisco All Inclusive Nuevo Vallarta
  • Riu Jalisco Nuevo Vallarta
  • Clubhotel Riu Jalisco Hotel
  • Clubhotel Riu Jalisco Riviera Nayarit
  • Riu Jalisco All Inclusive All-inclusive property Nuevo Vallarta
  • Riu Jalisco All Inclusive All-inclusive property
  • Riu Jalisco Inclusive Nuevo V
  • Riu Jalisco All Inclusive Nuevo Vallarta
  • Riu Jalisco All Inclusive All-inclusive property
  • Riu Jalisco All Inclusive All-inclusive property Nuevo Vallarta

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.