"Dirty dishes left in common areas for days We purchased room with king size bed but received 2 beds pushed together so they moved us 2nd day but still ... " More
On the beach
You'll be within half a mile (1 km) of Nuevo Vallarta Beach and 2 miles (3 km) of Playa Bucerias with a stay at this Nuevo Vallarta property. Also, Flamingos Golf Club is within 2 miles (3 km) and Nayar Vidanta Golf is within 6 miles (10 km).
All-inclusive
This all-inclusive property features a full-service spa, a nightclub, and 5 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and free supervised childcare is an added bonus.
Apr 21, 2022 by Hotel Riu Jalisco Online Reputation Manager
Dear Ericka, Please note that our staff is constantly trying to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. All our hotels fulfil the international hygienic norms. The bed cloth and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions. Moreover, it is much unexpected to read your comments about our staff. Tipping is completely optional and the quality of our service should not depend on it. We are sorry that you left our resort thinking otherwise. We will be sure to address your concerns with the appropriate members of our team. Best regards, Hotel Riu Jalisco Online Reputation Manager
Apr 19, 2022 by Hotel RIU Jalisco Online Reputation Management
Dear Raúl, Thank you so much for your kind remarks, however, it saddens us to read that you left the hotel thinking our staff did not do everything in their hands to make your stay pleasant. Please note, all our hotels fulfil the international hygienic norms. For instance, the bed cloth and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions. We are sorry to learn about your discomfort. Best wishes, Hotel RIU Jalisco Online Reputation Management
Jan 24, 2022 by Online Reputation Manager
Dear Dawnetta , Thank you very much for choosing Riu and for sharing your review. We regret that your stay at our hotel did not fulfil your conception in some aspects, as we are always maintaining a strong commitment to dedicated service and this certainly does not line up with the standards which we wish to hold ourselves to. Please rest assured that we will forward your impressions to our management team in order to ensure your experience is not repeated in the future as we truly hope you will give us another opportunity to welcome you soon again. With our best wishes we remain, Hotel Riu Jalisco Online Reputation Manager
Oct 15, 2021 by Online Reputation Manager
Dear Daniela, Thank you very much for staying at our hotel and for sharing your feedback. We are very sorry to read your review and learn that your expectations were not met during your visit. It is disappointing that the room´s design and facilities and the bathroom´s layout was not to your liking. Usually, if we are advised of this problem during the stay, we can help upon request with additional items (mattress toppers) or we are able to move our guests to a more appropriate room. Our sincerest apologies if this didn't occur. We are sorry to read that you felt that the pool was crowded during your stay and that this fact made your stay less enjoyable. Please rest assured that we comply with the laws established by the government, in this case, not exceeding the maximum occupancy. Your comments will be shared in case our standards have not been fulfilled at some point and we do hope you allow us another opportunity to share a more positive experience with you next time. Respectfully, Hotel Riu Jalisco Online Reputation Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Riu Jalisco All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Jalisco All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi. A children's pool, a nightclub, and spa services are also featured at the family-friendly Riu Jalisco All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Nuevo Vallarta property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Riu Jalisco All Inclusive offers 700 accommodations with minibars and safes. Rooms open to balconies. Satellite television is provided. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.
Guests are served free buffet breakfast daily from 7 AM to noon.
Riu Jalisco All Inclusive has 5 restaurants on site.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Asian Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
