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 Puerto Vallarta •1 Room
 Puerto Vallarta • 1 Room
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Riu Vallarta All Inclusive

3.5-star property
Av. de los Cocoteros s/n, Nuevo Vallarta, NAY 1-855-201-7819

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3.5 out of 5
See all 28 Travelocity Reviews

"The staff was extremely attentive and helpful. If I needed anything I could easily find a staff member within a minute. The hotel was very clean and t ... " More

By a verified traveler on Wed 14 Apr 2021

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Hotel Description

3.5-star beachfront property near Nuevo Vallarta Beach

On the beach

Your stay at this Flamingos property places you within 2 miles (3 km) of Nuevo Vallarta Beach and Playa Bucerias. Nayar Vidanta Golf is within 6 miles (10 km) and Bay of Banderas is within 12 miles (20 km).

All-inclusive

A full-service spa, 4 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a children's pool and a playground, and families will appreciate the convenience store.

Free WiFi, flat-screen TVs

The 678 guestrooms boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Other amenities include minibars, coffee/tea makers, and free bottled water.

Double Room (M)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room (M)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite (C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room, Partial Ocean View (C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room (C)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Riu Vallarta All Inclusive ratings based on 28 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Riu Vallarta All Inclusive

Everyone (15) Couples (5) Family (6)
5 out of 5
The staff was extremely attentive and helpful. If I needed anything I could easily find a staff member within a minute. The hotel was very clean and they were continually cleaning. The Riu Vallarta was an exceptional value as well.

Posted by on Apr 14, 2021

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4 out of 5
Staff very pleasant. Food was great. Room very adequate. However, the flight was very unsatisfactory and Travelocity should not use American airlines to bookflight. standed in Dallas airport overnight with no offer of food, blanket or compensation of anytype. The itinerary obviously cannot be done. Could not get through customs and recheck luggage in a timely matter, though customs was not stalled or backed up. Was a big let down after a good vacation.

Posted by on Apr 13, 2021

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5 out of 5
Do not try and rent a car, tried it and it was a Scam, they wanted to overcharge us 280dlls

Posted by on Apr 2, 2021

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5 out of 5
Wish we could have made a reservation at the steak house. We were unable to eat there the entire week due to limited seating. Loved the staff, and property. Very nice resort.

Posted by on Mar 18, 2021

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Comment from Hotel Management

Mar 25, 2021 by Online Reputation Manager

Dear Guest, Thank you for your kind words about our hotel. As you might know, we have considerably reduced the seating capacity and have applied all the necessary measures in terms of hygiene and safety distances. We apologize for any inconvenience. We truly do our best to provide a wonderful getaway, especially during difficult times as we believe that it is very necessary to be able to disconnect from all this negative news. So, it is always nice to hear the recognition from our beloved guests. We would be pleased to welcome you back soon, and wish you until then all the best! Kind regards Hotel Riu Vallarta Online Reputation Manager

5 out of 5
This resort is all-inclusive and had a great selection of foods/beverages. It is mostly buffet style so perhaps the quality isn’t 5-star, but it was good nonetheless. The walls are a bit thin, but that’s nothing too abnormal. The water tends to run warm even when the faucet is turned to the “cold” side (I love hot showers so this wasn’t an issue for me). I also booked a round trip shuttle ride at the time I booked my stay and I was grateful I did. There are A TON of sales reps that try to get you to follow them after deplaning, but BEWARE these are just time share salesman and YOU DO NOT have to “check in” with them. All of the taxis/shuttles are OUTSIDE. Just keep walking. I highly recommend the Riu Vallarta and would definitely go back to PV again!

Posted by , from Denver on Jan 4, 2021

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2 out of 5
Service was good, place could use a major update!! Night we checked in was a nightmare!!! Rest of the stay was ok.

Posted by on Oct 19, 2020

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Comment from Hotel Management

Oct 22, 2020 by Online Reputation Manager

Dear Guest, Thank you for sharing a review on Expedia. We are glad to understand that overall you had a nice time at our hotel, despite the bad experience during check in. Please accept our apology for any inconvenience caused. To end on a positive note; thank you for highlighting our service! It would be a pleasure to welcome you back again someday! All the best until then, Kind regards, Hotel Riu Vallarta Online Reputation Manager

2 out of 5
Honestly, this was one of the worst hotel experiences I have ever had. After two horrible days, we ended up leaving Riu for Marival. Comparing the way both hotels treated their staff as well as the guests was huge. We were guest at Marival. At Riu, we felt as if we were only in their way. Here is my list of concerns about this hotel. No coffee maker in room No robe in room No toiletry items (ie shampoo, lotion) in room Watered down drinks Horrible buffet food AC in room stuck at 28 C Nothing but a thin sheet on the bed Staff would not give daughter towel because she didn't have a mask Staff would not tell me the activities because I didn't have a phone on me to scan a QR code Interior staff- rude Unable to sit as party of 5, separated between two tables. Room flooded on the afternoon of 7-22 and no resolved until the next morning at 10:00 am. No working shower in room from 7-22 to 7-23 Staff would not send maintenance to repair TV. Corridor have not been mopped since we arrived. A roach was on the stairs for three days. Told front desk staff daily.

Posted by , from Dallas,Texas on Aug 8, 2020

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Comment from Hotel Management

Aug 12, 2020 by Online Reputation Manager

Dear Teresa, Thank you for taking the time to let us know about your recent visit at Hotel Riu Vallarta. Please be assured that your experience was not our usual standard and for this reason, we would like to extend our most sincere apologies for the inconvenience caused to you. Rest assured, we remain committed to any opportunities to maintain our reputation and your feedback will be shared with our management team for a follow up. Once again, thank you for your honest evaluation and we hope you may give us another opportunity to provide you with a better experience in the future. Kindest regards, Hotel Riu Vallarta Online Reputation Manager

5 out of 5
Amazing. Had a great time. Take a taxi outside of the Hotel and explore the town.

Posted by on Dec 18, 2019

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3 out of 5
This was an average three star hotel. Really the only thing I can say that I really liked was the closeness to the ocean. The property is not so big and the walk to the beach is not too long. Most of the wait staff look like they druther be somewhere else. And were not overly friendly.

Posted by on Jun 30, 2019

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4 out of 5
The cleanliness was great! Its a bit dated in decor and amenities, and no room service. Staff were super friendly. Beautiful grounds!

Posted by on May 22, 2019

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About the Riu Vallarta All Inclusive

Location Av. de los Cocoteros s/n, Nuevo Vallarta, NAY 63732

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Scuba diving lessons not included
  • Taxes included
  • Onsite entertainment and activities included
  • Gratuities included
  • Airport transfers not included
  • All meals included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Surcharge for premium food items
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All land sports and fitness activities and facilities are included

Property Features

Riu Vallarta All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Vallarta All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is served daily. WiFi is free in public spaces. A children's pool, spa services, and tour/ticket assistance are also featured at the family-friendly Riu Vallarta All Inclusive. Self parking is free. A complete renovation of Riu Vallarta All Inclusive was completed in November 2019. Smoking is allowed in designated areas at this 3.5-star Nuevo Vallarta property.

  • 1 building
  • 678 guestrooms or units
  • 9 levels
  • 4 dining venues
  • 5 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) (16.8 km / 10.5 mi)
  • Parking: Free self parking

Room Amenities

Riu Vallarta All Inclusive offers 678 accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. This Nuevo Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.

Kulinarium - This restaurant serves dinner only. Open daily.

Nirvana - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Il Gusto - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Boheme - Onsite bar. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Fitness classes on site
  • Volleyball on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • All Inclusive Riu
  • Riu Vallarta All Inclusive All-inclusive property
  • Riu Vallarta All Inclusive Nuevo Vallarta
  • Riu Vallarta
  • Riu Vallarta All Inclusive
  • Vallarta Riu
  • Riu Vallarta Hotel Nuevo Vallarta
  • Riu Vallarta Nuevo
  • Riu Vallarta All Inclusive All-inclusive property
  • Riu Vallarta All Inclusive All-inclusive property Nuevo Vallarta

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.