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Hotel Riu Vallarta - All Inclusive

3.5 star property
3.5-star beachfront property near Bay of Banderas

Choose dates to view prices

Photo gallery for Hotel Riu Vallarta - All Inclusive

4 outdoor pools, pool umbrellas
Aerial view
5 bars/lounges, swim-up bar, poolside bar
On the beach, sun loungers, beach towels, beach massages
5 bars/lounges, swim-up bar, poolside bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Av. de los Cocoteros s/n, Lote LL-Cond-Maestro FI, Nuevo Nayarit, NAY, 63732
  • Place, Nuevo Vallarta Beach
    ‪2 min drive‬
  • Place, Flamingos Golf Club
    ‪5 min drive‬
  • Place, Playa Bucerías
    ‪7 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪25 min drive‬

Room options

View all photos for Double Room (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (U)

8.8 out of 10
Excellent
(168 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

8.0 out of 10
Very good
(2 reviews)
  • 742 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (M)

8.6 out of 10
Excellent
(15 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (M)

8.8 out of 10
Excellent
(19 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Partial Ocean View (U)

8.6 out of 10
Excellent
(159 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Room (L)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (E)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Partial Ocean View (B2C-US)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Partial Ocean View (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (U)

7.6 out of 10
Good
(8 reviews)
  • 420 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

View all photos for Family Room (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (L)

  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

9.0 out of 10
Wonderful
(160 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (L)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (M)

10.0 out of 10
Exceptional
(1 review)
  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (L)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard with Partial Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room Standard with Partial Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 322 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Garden View

  • 365 sq ft
  • Sleeps 4

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (C)

9.0 out of 10
Wonderful
(4 reviews)
  • 743 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

7.8 out of 10
Good
(17 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

View all photos for Double Room, Partial Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Partial Ocean View (C)

8.8 out of 10
Excellent
(52 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (C)

9.2 out of 10
Wonderful
(46 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Partial Sea View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Partial Sea View (M)

8.0 out of 10
Very good
(9 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (M)

8.6 out of 10
Excellent
(4 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (U)

7.4 out of 10
Good
(11 reviews)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

View all photos for Double Room, Partial Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

View all photos for Family Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Kids Free | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (Kids Free | C)

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (Kids Free | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Double Room, 2 Bedrooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Family Room (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite with Sea View

  • 742 sq ft
  • Sleeps 2

View all photos for Double Room Standard

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room Standard

  • 322 sq ft
  • Sleeps 4

View all photos for Suite Junior with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Sea View

  • 365 sq ft
  • Sleeps 4

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About the neighborhood

Nuevo Nayarit

On the beach.You'll be within half a mile (1 km) of Bay of Banderas and 2 miles (3 km) of Nuevo Vallarta Beach with a stay here. Also, Playa Bucerías is within 3 miles (5 km) and Vallarta Adventures is within 6 miles (10 km).

What's nearby

  • Nuevo Vallarta Beach - 2 min drive - 0.8 miles
  • Flamingos Golf Club - 5 min drive - 2.2 miles
  • Playa Bucerías - 7 min drive - 3.4 miles
  • Paradise Plaza Shopping Center - 8 min drive - 3.4 miles
  • Vallarta Adventures - 9 min drive - 4.1 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 26 min drive

Restaurants

  • ‪Riu Palace Piano Bar - ‬17 min walk
  • ‪Don Rafael - ‬2 min walk
  • ‪Reflect Krystal Sky Bar - ‬17 min walk
  • ‪Villa Bar - ‬9 min walk
  • ‪Kulinarium - ‬2 min walk

About this property

Hotel Riu Vallarta - All Inclusive

3.5-star beachfront property near Bay of Banderas
Hotel Riu Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Vallarta - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, spa services, and multilingual staff are also featured at the family-friendly Hotel Riu Vallarta - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Nuevo Nayarit property.

  • 1 building
  • 678 guestrooms or units
  • 10 levels
  • 4 dining venues
  • 5 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Vallarta - All Inclusive offers 678 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Nuevo Nayarit property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

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Hotel Riu Jalisco - All Inclusive
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  • Breakfast included
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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Volleyball
  • Windsurfing

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Riu
Riu Vallarta All Inclusive All-inclusive property
Riu Vallarta
Riu Vallarta All Inclusive
Vallarta Riu
Riu Vallarta Hotel Nuevo Vallarta
Riu Vallarta Nuevo
Riu Vallarta All Inclusive
Hotel Riu Vallarta - All Inclusive Nuevo Vallarta
Hotel Riu Vallarta - All Inclusive All-inclusive property

Frequently asked questions

How close is Hotel Riu Vallarta - All Inclusive to the airport?

Hotel Riu Vallarta - All Inclusive is 8.8 mi (26-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

Does Hotel Riu Vallarta - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Vallarta - All Inclusive.

How close is Hotel Riu Vallarta - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Vallarta - All Inclusive offer free breakfast?

Hotel Riu Vallarta - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Vallarta - All Inclusive?

No, there is no casino at this property, but Winclub Casino Platinum (15-min drive) and Vallarta Casino (16-min drive) are nearby.

What time is check-in at Hotel Riu Vallarta - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Riu Vallarta - All Inclusive?

This property offers free self parking.

Does Hotel Riu Vallarta - All Inclusive have a pool?

Hotel Riu Vallarta - All Inclusive features 4 outdoor pools and a children's pool.

Does Hotel Riu Vallarta - All Inclusive have a restaurant?

Yes, there are 4 restaurants on site.

Does Hotel Riu Vallarta - All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy hot stone massages, mani/pedis, and facials.

How close is Hotel Riu Vallarta - All Inclusive to downtown Nuevo Nayarit?

Hotel Riu Vallarta - All Inclusive is 2.7 mi away from Nuevo Nayarit.

Hotel Riu Vallarta - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1920 out of 3658 reviews
Rating 8 - Good. 924 out of 3658 reviews
Rating 6 - Okay. 487 out of 3658 reviews
Rating 4 - Poor. 172 out of 3658 reviews
Rating 2 - Terrible. 155 out of 3658 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Cristian Marisol Gonzalez

Stayed 4 nights in Nov 2025

10/10 Excellent

Raul

Liked: Cleanliness, amenities, property conditions & facilities
The room and staff were very helpful and friendly. The food was amazing as well as resort.
Stayed 3 nights in Jan 2026

10/10 Excellent

William, ORLEANS

Liked: Cleanliness
RIUs are mostly the same and I have been to several. I’ve never been disappointed with my room, food or service. We only go to RIU resorts.
Stayed 6 nights in Nov 2025

4/10 Poor

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an issue with the cleaning staff stealing items out of our bags, such as a wallet and expensive sandals. We emailed the hotel but they did not respond. Most of the food was good except for the Steakhouse. Definitely wouldn't recommend this place.
Stayed 4 nights in Dec 2025

8/10 Good

Vance

Liked: Cleanliness, amenities, property conditions & facilities
Who’s fine. Food easily accessible. Nice beach. Water not too blue. Food was average at best but nice campus.
Stayed 9 nights in Dec 2025

2/10 Terrible

Brienna Dora

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 9 days, loved it. Food was fantastic. Staff was kind, always serving us or cleaning up. Pools were nice, always found a chair. Would definitely come back
Stayed 8 nights in Dec 2025

8/10 Good

Sterling

Liked: Cleanliness, staff & service, property conditions & facilities
The food was ok, but not great.
Stayed 8 nights in Dec 2025

8/10 Good

Ehsan Hossein

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room great staff and entertainment
Stayed 6 nights in Dec 2025

2/10 Terrible

Lloyd

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I was very shocked by the checkout experience. We had to wait two hours for our pickup, and during this time we were treated very poorly by the front desk because we had lost our room key. The receptionist said we would be charged for the lost key. What surprised me most is that there is no information at all on the room key stating that it must be returned or that there is a fee if it is lost. However, there is a large notice on the towel card explaining penalties for losing it, but nothing similar on the room key itself. I have never experienced a situation where returning a plastic room key was mandatory or resulted in a charge. We asked the manager for assistance, hoping to resolve the situation calmly, but unfortunately the manager (Ernesto) was even more aggressive than the receptionist. This experience completely changed our impression of the RIU brand. Based on how we were treated at checkout, I would not recommend staying at any RIU hotel.
Stayed 6 nights in Dec 2025

8/10 Good

Joanne

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and staff
Stayed 7 nights in Dec 2025

10/10 Excellent

Ashkan

Stayed 5 nights in Nov 2025

8/10 Good

Val

Liked: Cleanliness, amenities, property conditions & facilities
Staff and location
Stayed 5 nights in Dec 2025

10/10 Excellent

Christopher Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely perfect vacation at an absolutely perfect resort!
Stayed 5 nights in Dec 2025

6/10 Okay

Karen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful, clean and up to date. The food was typical of an all inclusive. The entertainment is horrible.
Stayed 7 nights in Dec 2025

8/10 Good

Edsel

Traveled with family
Liked: Cleanliness, staff & service
Over all the Rui Hotel is great but needs to improve higher quality food that actually has flavor and need best customer service in the front desk specifically. I did enjoy all the staff at the Hotel were great and helpful. It family friendly and great for large groups.
Stayed 5 nights in Dec 2025

10/10 Excellent

Diana O Esquivel de

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and excellent service
Stayed 3 nights in Dec 2025

10/10 Excellent

Yuba

Stayed 4 nights in Dec 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was fantastic and the rooms were stocked and cleaned daily. Great survive and stay overall.
Stayed 5 nights in Dec 2025

10/10 Excellent

ROBERT WILLIAM

Stayed 6 nights in Dec 2025

10/10 Excellent

Lynn Ann

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff, super friendly, super helpful!
Stayed 4 nights in Dec 2025

10/10 Excellent

Niloofar

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed everything
Stayed 4 nights in Dec 2025

10/10 Excellent

Allira

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay, great food and a nice beach. We really enjoyed our time here
Stayed 5 nights in Dec 2025

10/10 Excellent

Janelle

Stayed 7 nights in Dec 2025

10/10 Excellent

Kyrillos

Stayed 4 nights in Dec 2025