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Hotel Riu Vallarta - All Inclusive

3.5 star property
3.5-star beachfront property near Bay of Banderas

Choose dates to view prices

Photo gallery for Hotel Riu Vallarta - All Inclusive

On the beach, sun loungers, beach towels, beach massages
Lobby
5 bars/lounges, swim-up bar, poolside bar
4 outdoor pools, pool umbrellas
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Bar
  • Spa

Explore the area

Map
Av. de los Cocoteros s/n, Lote LL-Cond-Maestro FI, Nuevo Vallarta, NAY, 63732
  • Nuevo Vallarta Beach
    ‪2 min drive‬
  • Playa Bucerías
    ‪6 min drive‬
  • Nayar Vidanta Golf
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪16 min drive‬

Room options

View all photos for Double Room (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (M)

8.6 out of 10
Excellent
(14 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Ocean View (U)

8.6 out of 10
Excellent
(138 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (U)

8.8 out of 10
Excellent
(147 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (E)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (E)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Room (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Standard Room (L)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

View all photos for Double Room (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (B2C-CA)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

View all photos for Junior Suite (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Partial Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Ocean View (B2C-US)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite (C)

8.2 out of 10
Very good
(12 reviews)
  • 366 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (C)

8.8 out of 10
Excellent
(3 reviews)
  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (U)

7.6 out of 10
Good
(8 reviews)
  • 420 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Twin Bunk Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Room (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (L)

  • 420 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

View all photos for Double Room (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (C)

9.8 out of 10
Exceptional
(22 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (U)

9.2 out of 10
Wonderful
(145 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (M)

8.6 out of 10
Excellent
(17 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Ocean View (C)

9.0 out of 10
Wonderful
(32 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 420 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

View all photos for Standard Double Room, Connecting Rooms (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Standard Double Room, Connecting Rooms (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (L)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (M)

10.0 out of 10
Exceptional
(1 review)
  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (L)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms (U)

7.8 out of 10
Good
(10 reviews)
  • 323 sq ft
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, Connecting Rooms (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms (C)

  • 323 sq ft
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

View all photos for Junior Suite (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite (M)

8.6 out of 10
Excellent
(4 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, Partial Sea View (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Sea View (M)

8.0 out of 10
Very good
(8 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (B2C-US)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

View all photos for Suite, Ocean View (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (U)

8.0 out of 10
Very good
(2 reviews)
  • 742 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

View all photos for Quadruple Room Superior

2 bedrooms, minibar, in-room safe, laptop workspace

Quadruple Room Superior

  • Sleeps 4

View all photos for Suite with Sea View

2 bedrooms, minibar, in-room safe, laptop workspace

Suite with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior with Sea View

2 bedrooms, minibar, in-room safe, laptop workspace

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard with Partial Sea View

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room Standard with Partial Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior with Garden View

2 bedrooms, minibar, in-room safe, laptop workspace

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Double Room Standard

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Nuevo Vallarta

On the beach.You'll be within half a mile (1 km) of Bay of Banderas and 2 miles (3 km) of Nuevo Vallarta Beach with a stay here. Also, Playa Bucerías is within 2 miles (3 km) and Vallarta Adventures is within 6 miles (10 km).

What's nearby

  • Nuevo Vallarta Beach - 2 min drive - 1.0 mile
  • Playa Bucerías - 6 min drive - 2.2 miles
  • Vallarta Adventures - 7 min drive - 4.1 miles
  • Nayar Vidanta Golf - 8 min drive - 4.5 miles
  • Mayan Palace Nuevo Vallarta Golf Course - 8 min drive - 4.5 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 24 min drive

Restaurants

  • ‪Don Rafael - ‬7 min walk
  • ‪La Botana - ‬7 min walk
  • ‪Riu Palace Piano Bar - ‬14 min walk
  • ‪Kulinarium - ‬8 min walk
  • ‪Mozza Mare - ‬3 min drive

About this property

Hotel Riu Vallarta - All Inclusive

3.5-star beachfront property near Bay of Banderas
Hotel Riu Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Vallarta - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, spa services, and multilingual staff are also featured at the family-friendly Hotel Riu Vallarta - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Nuevo Vallarta property.

  • 1 building
  • 678 guestrooms or units
  • 10 levels
  • 4 dining venues
  • 5 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Vallarta - All Inclusive offers 678 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Nuevo Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

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Hotel Riu Palace Pacifico - Adults Only - All Inclusive

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  • Breakfast included
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  • Spa
4.6 out of 5, Wonderful, 3,407 reviews
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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Volleyball
  • Windsurfing

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Riu
Riu Vallarta All Inclusive All-inclusive property
Riu Vallarta
Riu Vallarta All Inclusive
Vallarta Riu
Riu Vallarta Hotel Nuevo Vallarta
Riu Vallarta Nuevo
Riu Vallarta All Inclusive
Hotel Riu Vallarta - All Inclusive Nuevo Vallarta
Hotel Riu Vallarta - All Inclusive All-inclusive property

Frequently asked questions

How close is Hotel Riu Vallarta - All Inclusive to the airport?

Hotel Riu Vallarta - All Inclusive is 9 mi (24-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

Does Hotel Riu Vallarta - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Vallarta - All Inclusive.

How close is Hotel Riu Vallarta - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Vallarta - All Inclusive offer free breakfast?

Hotel Riu Vallarta - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Vallarta - All Inclusive?

No, there is no casino at this property, but Winclub Casino Platinum (14-min drive) and Vallarta Casino (15-min drive) are nearby.

What time is check-in at Hotel Riu Vallarta - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Riu Vallarta - All Inclusive?

This property offers free self parking.

Does Hotel Riu Vallarta - All Inclusive have a pool?

Hotel Riu Vallarta - All Inclusive features 4 outdoor pools and a children's pool.

Does Hotel Riu Vallarta - All Inclusive have a restaurant?

Yes, there are 4 restaurants on site.

Does Hotel Riu Vallarta - All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy beach massages, facials, and mani/pedis.

How close is Hotel Riu Vallarta - All Inclusive to downtown Nuevo Vallarta?

Hotel Riu Vallarta - All Inclusive is 2.9 mi away from Nuevo Vallarta.

Hotel Riu Vallarta - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1626 out of 3101 reviews
Rating 8 - Good. 799 out of 3101 reviews
Rating 6 - Okay. 395 out of 3101 reviews
Rating 4 - Poor. 147 out of 3101 reviews
Rating 2 - Terrible. 134 out of 3101 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Allison

Stayed 3 nights in Jun 2025

10/10 Excellent

mark

Stayed 5 nights in Jun 2025

10/10 Excellent

Elsa

Liked: Cleanliness

10/10 Excellent

Elsa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service great beach town is walking distance 2miles plenty to do at resort however shows were just ok
Stayed 7 nights in Apr 2025

4/10 Poor

sharday elizabeth perez

Liked: Cleanliness
Disliked: Staff & service
The food was not good
Stayed 5 nights in Apr 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service
Excelent food Excellent service The entertainment are the best performance Employee are very well trained excellent performance
Stayed 4 nights in Apr 2025

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2025

10/10 Excellent

Venus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole resort and experience was just excellent.
Stayed 5 nights in Apr 2025

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Terrence

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not one issues arose during a 9 night stay…the rooms were great, the staff excellent, the cleanliness and service fantastic! Pools were clean and warm, the beach was clean and perfect for our family. The buffet had great variety and the ala carte restaurants were good. Would definitely recommend this property.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean with attentive staff. The food options were great.
Stayed 7 nights in Mar 2025

2/10 Terrible

Steven

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Property was pretty well maintained, pools nice and some staff were great. Special shout-out to David, Marco (bell service) and Christian (restaurants). Unfortunately my 12year old daughter was violently sick on day 2 and my wife even worse on day 6. Both sicknesses started around 3hrs after breakfast buffet and lasted over 24hrs. Food quality overall was terrible except for Nirvana and Culinarium. I ended up taking Ubers and eating out with my family for the last 24hrs after my wife got sick as well. On day 3 I had a ridiculously confrontational interaction with Edgar from PR. My daughters wristband came off and she told me about it on the way to the the pool. I told her to go upstairs and look for it in her bed because we were told replacement is $25 if you lost it. She did find it, and we planned to take care of it at 3pm on our way up to the room. To me it was a simple fix and I really wasn't worried to the point of leaving the pool that second and rushing upstairs. Edgar, a young man from PR came down and treated us like we committed a big crime and told us we might have leave the resort. He even tried to force me into signing a "last chance" and this was the first time we had any negative interactions except asking them about a pharmacy when my daughter got sick. He got my name wrong and said I lied about it, he said my daughter was a problem the day prior although we were gone all that day. Very odd and frustrating situation. Nayeli witnessed this from CS team.
Stayed 7 nights in Apr 2025

6/10 Okay

MARIA

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
your lobby personal was horrible in customer service. Ive stayed in a lot of Riu resorts and this one was the wordt

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and fun
Stayed 4 nights in Apr 2025

10/10 Excellent

Kathryn Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that you didn’t have to make reservations for the restaurants. We tried all of them and the Italian restaurant was the best. The pools were amazing and loved the beach area. There were lots of chairs as long as you put a towel down by 9:00
Stayed 7 nights in Mar 2025

6/10 Okay

Sheila Enid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how private it was, entrance and beach front view. Cleanliness and friendly staff. Didn't like the bed, pillows (my husband had 3 pillows, and it was still not comfortable). Bed was very soft and uncomfortable. Shower was cold water not even luke warm.
Stayed 4 nights in Apr 2025

8/10 Good

samantha

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

6/10 Okay

Rocio

Traveled with family
Liked: Cleanliness, staff & service
Give it a solid 7/10. They need better food options. For breakfast they do not have any berries or kiwis. They also need better pool side service for the other pools without a bar. They don’t have room service. The cleaning lady took 3 pillows away one night without even asking which was odd. Their entertainment was the best part of everything, Erick, Frida, Abner, and Mimi kept us entertained with the daily aerobics and their foam party was pretty good too.
Stayed 7 nights in Mar 2025

6/10 Okay

Patricia Perez

Traveled with family
Liked: Cleanliness
Front desk needs customer service training
Stayed 4 nights in Apr 2025

8/10 Good

Renea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and sent champagne and chocolate to our room two nights in a row for our anniversary. Also, we did the romantic dinner on the beach which was 10/10
Stayed 6 nights in Mar 2025

10/10 Excellent

Monica

Stayed 7 nights in Mar 2025

10/10 Excellent

Kevin, Herriman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our week in paradise at Riu Vallarta. Beautiful ocean views and beach to enjoy. The staff was amazing.
Stayed 6 nights in Mar 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

ANGELA

Traveled with family
Liked: Amenities
Wonderful experience! Clean, good food, great atmosphere!
Stayed 5 nights in Mar 2025