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4.4 out of 5

"The beds were very comfortable and the rooms were very clean, I wasn't crazy about the food, but I would go back " More

By a verified traveler on Wed 31 Jul 2019

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Hotel Description

Upscale beachfront property connected to the convention center with 2 outdoor pools

Beachside getaway

Within a 5-minute walk of the property, you'll find Nuevo Vallarta Beach and Paradise Plaza Shopping Center. Nayar Vidanta Golf and Aquaventuras Park Vallarta are also within 3 miles (5 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with beach cabanas and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Indoor spa tubs, free WiFi

The 348 soundproofed guestrooms offer free WiFi and 24-hour room service. Upscale touches include indoor private spa tubs and heated floors, while Egyptian cotton sheets and down comforters provide added comfort. Housekeeping is available on request.

Deluxe Partial Ocean View King

Bed Count 1 King Bed Maximum Occupancy 3 Max
$327* Per night/room Oct 19 - Oct 20

Room, 1 King Bed, Ocean View (Diamond)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms, Ocean View (Rock with Personal Assistant)

Bed Count 3 King Beds Maximum Occupancy 6 Max

Deluxe Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hard Rock Hotel Vallarta - All Inclusive ratings based on 37 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel Vallarta - All Inclusive

Everyone (7) Couples (2) Family (1)
1 out of 5
Room had water all over the floor. Shower was dirty, toilet was dirty. They cleaned the room but didn’t change sheets or blankets.

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 19, 2021 by Customer Care

Dear Guest, Thank you for your comments. We apologize for any inconvenience that you encountered during your last stay. Certainly, that was an extraordinary situation as this is not the type of experience we provide, we assure you that we have redirected this information to the pertinent dept. in order to follow up. If needed we remain at your disposal and we look forward to have another chance to serve you. Best Regards,

5 out of 5

Posted by on Feb 27, 2021

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Comment from Hotel Management

Mar 11, 2021 by General Manager

Hello rockers, Thank you for taking the time to share your review with us. We love knowing that your experience exceeded all of your expectations! Our team sends our regards and we can't wait to pamper you once more while overlooking more spectacular views of the ocean on your next vacation to paradise! See you soon & Rock on!! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

4 out of 5
The beds were very comfortable and the rooms were very clean, I wasn't crazy about the food, but I would go back

Posted by on Jul 31, 2019

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Comment from Hotel Management

Aug 1, 2019 by General Manager

Hola Rockstar, Thank you for taking the time to share your experience with us. It is wonderful to see our accommodations contributed to a very comfortable and relaxing stay. We regret to see the food aspect was not up to expectations, however, we would like to let you know that we have multiple dining options and a variety of cuisines to choose from as well as a variety of food with our room service that we would love for you to experience on your next trip with us; We would also like to add that our chefs are always prepared to assist in preparing something to your delight, please feel free to speak with them at any time during your stay. Our team sends our regards and we look forward to the opportunity of welcoming you back soon for another relaxing getaway. See you soon! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

5 out of 5
All of the staff were extremely friendly and accommodating. I would recommend this resort to everyone.

Posted by on Jun 26, 2019

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Comment from Hotel Management

Jun 26, 2019 by General Manager

Hello Rockstar, Thank you for taking the time to share your comments with us. We are delighted to learn your stay was incredible, and to learn the main highlight of your stay was the warmness and accomodating service of our rockers that made your trip so special and memorable. We appreciate your kind recommendation and we cannot wait to rock with you again on your next trip to paradise. See you soon, Amigos! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

5 out of 5
Property was spotless and very well maintained. Beautiful landscaping.

Posted by on Mar 3, 2019

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Comment from Hotel Management

Mar 5, 2019 by General Manager

Hello June, Thank you for sharing your excellent review, I'm glad to know you were fully satisfied by the service and I really appreciate your kind preference. We all send our best regards and hope to welcome you soon for another fantastic experience in our paradise. See you soon & Keep Rockin’!! “This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta”

5 out of 5
We had a great time. Staff very friendly and available to help in anyway.

Posted by on Jul 4, 2018

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Comment from Hotel Management

Jul 5, 2018 by General Manager

Hello, Rockstars! Thank you so much for your review and for taking the time to share your experience with us. We are glad to read you had an amazing time and our staff exceeded expectations. We hope to welcome you soon and please feel free to contact us prior to next visits to assist you with the details of your trip. Kind Regards, "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

4 out of 5

Great pools!

Had a great stay here! Staff was awesome, very attentive !

Posted by on Jun 18, 2018

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Comment from Hotel Management

Jun 21, 2018 by General Manager

Hello Rockstars! Thank you so much for your review and for taking the time to share this great experience! We love to know that you enjoyed so much your stay with us and that our team provided an outstanding service during your visit. We all hope to welcome you soon and please feel free to contact us prior your next trips to assist you with the details. See you soon & Rock ON! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta!

5 out of 5

Beautiful hotel, great location.

My family of 8 totally enjoyed our stay here. The resort is beautiful and the staff was terrific - especially Manu, Edgar, Gabby, El Toro, Chuy, Roger, and Tony. They made us feel important and seemed like they truly loved their jobs. They entertainment shows were terrific, the spa experience was really great. The all-inclusive was better than I have experienced before. I would definitely recommend this hotel.

Posted by , from Sacramento, CA on Jun 19, 2017

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Comment from Hotel Management

Jun 22, 2017 by Hard Rock Hotel Vallarta - Customer Care

Dear Janette, Thank you so much for taking the time to share your experience with us. We are very happy about your comments. It's a pleasure for us to see how our team is recognized for their effort. Thank you for remembering so many names! We will be waiting for your next visit.

5 out of 5

Excellent Hotel

Pros: I like the service, the facility, the entertainment team, everything.
Location: Location was perfect, right in front of the beach, a casino across the street, a small mall a couple blocks away.
Had an excellent experience, the staff was really nice and attentive, the service was outstanding, really enjoyable.

Posted by on Nov 22, 2016

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Comment from Hotel Management

Dec 1, 2016 by Luis E.

Hello Dear guest, Thank you very much for sharing your comments with us. We appreciate your opinion very much and I assure you we will keep working to maintain our standards to offer you the best. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta

1 out of 5

Hotel dirty, staff very unfriendly, food was bad

Totally disappointed in this hotel, bad service Bad food, staff did not properly clean the two Rooms in rented , I will never use this hotel or Recommend

Posted by on Aug 31, 2016

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Comment from Hotel Management

Sep 2, 2016 by Luis E.

Dear guest, Please accept our apologies for not reaching your expectations during this past visit, I assure you we multiply efforts to satisfy our guests as we are eager to listen to their concerns. We regret we didn't have the opportunity to address your observations while you were with us. We would like to know more details of your stay and definitely offer you resolution. Needless to say, we invite you to come back anytime and pelase contact us directly in order to assist you with the arrangements prior arrival. Sincerely

About the Hard Rock Hotel Vallarta - All Inclusive

Location Paseo de los Cocoteros 19, Villa 8, Nuevo Vallarta, NAY 63732

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Volleyball

  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Volleyball included
  • All available beverages included
  • Minibar (all beverages included)
  • Bicycling included
  • All onsite activities, and facilities and equipment included

Property Features

Hard Rock Hotel Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At Hard Rock Hotel Vallarta - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Self parking and valet parking are free. This 4.5-star Nuevo Vallarta property is smoke free.

  • 348 guestrooms or units
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Cooked-to-order breakfast (free)
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel Vallarta - All Inclusive offers 348 air-conditioned accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided on request.

  • Private indoor hot tub
  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Espresso maker
  • Egyptian cotton linens
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.

The Market - This buffet restaurant specializes in international cuisine.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Ipanema - This steakhouse specializes in Brazilian cuisine and serves dinner only.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a waterslide, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Boat tours on site
  • Basketball on site
  • Scuba diving on site
  • Swimming nearby

Spa Services

Rock Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

The antigen testing fee for COVID-19 is waived for US and UK citizens (up to 2 guests per booking) staying 3 nights or more.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: MXN 3000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, debit cards, and cash

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available through room service. Enhanced food service safety measures are in place. Free antigen/rapid COVID-19 testing is available on site (reservations required for on-site testing). This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Free onsite COVID-19 testing (Antigen/Rapid) is available
  • Reservations are required for onsite COVID-19 testing
  • Minimum age for COVID-19 test requirement: 18
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 770 per person (roundtrip)
  • Airport shuttle fee per child: MXN 770 (roundtrip), (from 4 to 17 years old)
  • Pet fee: MXN 3000 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All inclusive Hard Rock Hotel
  • Hard Rock Hotel Vallarta
  • Hard Rock Hotel Vallarta All inclusive
  • Hard Rock Vallarta
  • Vallarta Hard Rock Hotel
  • Hard Rock Vallarta
  • Hotel Hard Rock Hotel Vallarta Nuevo Vallarta
  • Hotel Hard Rock Hotel Vallarta
  • Hard Rock Hotel Vallarta Nuevo Vallarta
  • Hard Rock Hotel Vallarta All inclusive
  • Hard Rock Hotel
  • Hard Rock
  • Hard Rock Hotel Vallarta All Inclusive
  • Hard Rock Hotel Vallarta All Inclusive All-inclusive property
  • Hard Rock Hotel All Inclusive All-inclusive property
  • Hard Rock Hotel All Inclusive
  • All-inclusive property Hard Rock Hotel Vallarta - All Inclusive
  • Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta
  • Hard Rock Hotel Vallarta
  • Hard Rock Vallarta Inclusive
  • Hard Rock Hotel Vallarta All Inclusive
  • Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta
  • Hard Rock Hotel Vallarta - All Inclusive All-inclusive property

You should know

  • Hard Rock Hotel Vallarta - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.