For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
4.5-star luxury property near Nuevo Vallarta Beach, connected to the convention center
Beachside getaway
With a stay at this well-placed property, you'll be half a mile (1 km) from Nuevo Vallarta Beach and within 2 miles (3 km) of Vallarta Adventures. Also, Paradise Plaza Shopping Center is within half a mile (1 km) and Nayar Vidanta Golf is within 2 miles (3 km).
All-inclusive
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with beach cabanas and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.
Indoor spa tubs, free WiFi
The 348 individually decorated guestrooms offer free WiFi and 24-hour room service. Indoor private spa tubs are included, along with free minibar items, Egyptian cotton sheets, and espresso makers. Housekeeping is available on request.
Hard Rock Hotel Vallarta - All Inclusive ratings based on 35 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hard Rock Hotel Vallarta - All Inclusive
Everyone (6)Couples (1)Family (1)
4 out of 5
The beds were very comfortable and the rooms were very clean, I wasn't crazy about the food, but I would go back
Posted by a verified traveler on Jul 31, 2019
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Comment from Hotel Management
Aug 1, 2019
by General Manager
Hola Rockstar,
Thank you for taking the time to share your experience with us. It is wonderful to see our accommodations contributed to a very comfortable and relaxing stay. We regret to see the food aspect was not up to expectations, however, we would like to let you know that we have multiple dining options and a variety of cuisines to choose from as well as a variety of food with our room service that we would love for you to experience on your next trip with us; We would also like to add that our chefs are always prepared to assist in preparing something to your delight, please feel free to speak with them at any time during your stay. Our team sends our regards and we look forward to the opportunity of welcoming you back soon for another relaxing getaway.
See you soon!
"This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"
5 out of 5
All of the staff were extremely friendly and accommodating. I would recommend this resort to everyone.
Posted by a verified traveler on Jun 26, 2019
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Comment from Hotel Management
Jun 26, 2019
by General Manager
Hello Rockstar,
Thank you for taking the time to share your comments with us. We are delighted to learn your stay was incredible, and to learn the main highlight of your stay was the warmness and accomodating service of our rockers that made your trip so special and memorable. We appreciate your kind recommendation and we cannot wait to rock with you again on your next trip to paradise.
See you soon, Amigos!
"This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"
5 out of 5
Property was spotless and very well maintained. Beautiful landscaping.
Posted by June on Mar 3, 2019
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Comment from Hotel Management
Mar 5, 2019
by General Manager
Hello June,
Thank you for sharing your excellent review, I'm glad to know you were fully satisfied by the service and I really appreciate your kind preference. We all send our best regards and hope to welcome you soon for another fantastic experience in our paradise.
See you soon & Keep Rockin’!!
“This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta”
5 out of 5
We had a great time. Staff very friendly and available to help in anyway.
Posted by a verified traveler on Jul 4, 2018
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Comment from Hotel Management
Jul 5, 2018
by General Manager
Hello, Rockstars!
Thank you so much for your review and for taking the time to share your experience with us. We are glad to read you had an amazing time and our staff exceeded expectations. We hope to welcome you soon and please feel free to contact us prior to next visits to assist you with the details of your trip.
Kind Regards,
"This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"
4 out of 5
Great pools!
Had a great stay here! Staff was awesome, very attentive !
Posted by a verified traveler on Jun 18, 2018
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Comment from Hotel Management
Jun 21, 2018
by General Manager
Hello Rockstars!
Thank you so much for your review and for taking the time to share this great experience!
We love to know that you enjoyed so much your stay with us and that our team provided an outstanding service during your visit. We all hope to welcome you soon and please feel free to contact us prior your next trips to assist you with the details.
See you soon & Rock ON!
"This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta!
5 out of 5
Beautiful hotel, great location.
My family of 8 totally enjoyed our stay here. The resort is beautiful and the staff was terrific - especially Manu, Edgar, Gabby, El Toro, Chuy, Roger, and Tony. They made us feel important and seemed like they truly loved their jobs. They entertainment shows were terrific, the spa experience was really great. The all-inclusive was better than I have experienced before. I would definitely recommend this hotel.
Posted by Janette, from Sacramento, CA on Jun 19, 2017
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Comment from Hotel Management
Jun 22, 2017
by Hard Rock Hotel Vallarta - Customer Care
Dear Janette,
Thank you so much for taking the time to share your experience with us. We are very happy about your comments. It's a pleasure for us to see how our team is recognized for their effort. Thank you for remembering so many names! We will be waiting for your next visit.
5 out of 5
Excellent Hotel
Pros:I like the service, the facility, the entertainment team, everything.
Location:Location was perfect, right in front of the beach, a casino across the street, a small mall a couple blocks away.
Had an excellent experience, the staff was really nice and attentive, the service was outstanding, really enjoyable.
Posted by a verified traveler on Nov 22, 2016
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Comment from Hotel Management
Dec 1, 2016
by Luis E.
Hello Dear guest,
Thank you very much for sharing your comments with us. We appreciate your opinion very much and I assure you we will keep working to maintain our standards to offer you the best.
Sincerely,
Luis Entrala Fàbregas
General Manager
Hard Rock Hotel Vallarta
1 out of 5
Hotel dirty, staff very unfriendly, food was bad
Totally disappointed in this hotel, bad service
Bad food, staff did not properly clean the two
Rooms in rented , I will never use this hotel or
Recommend
Posted by a verified traveler on Aug 31, 2016
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Comment from Hotel Management
Sep 2, 2016
by Luis E.
Dear guest,
Please accept our apologies for not reaching your expectations during this past visit, I assure you we multiply efforts to satisfy our guests as we are eager to listen to their concerns. We regret we didn't have the opportunity to address your observations while you were with us. We would like to know more details of your stay and definitely offer you resolution. Needless to say, we invite you to come back anytime and pelase contact us directly in order to assist you with the arrangements prior arrival.
Sincerely
4 out of 5
Beautiful hotel in a safe area
Pros:Free breakfast, Close restaurants, Free Internet, Quiet, hot tub in room!, feel completely safe, it really is all inclusive, fun rock music memorabilia
Cons:"resort credit" kind of a scam, inconsistent service from staff, a bit pricey compared to others
I really enjoyed my stay at the Hard Rock. The facilities were amazing, the rooms were clean and comfortable, and the food was great. There are only a few things I would suggest to the management to improve customer service:
- Encourage employees to go the extra mile; the pool bar ran out of Cognac and didn't bother to restock it for the rest of my stay. This is something small, but it is the small details that make a good resort a great one.
- Have servers present comment cards with drinks/meals. I had some of the best servers and some of the worst servers at the hotel. I was surprised how inconsistent it was. If servers presented comment cards it would give management a way to reward those employees who do go the extra mile.
- Get rid of the service charge on the "free" resort credit. If it is free, let it be free. Otherwise call it "discounted rates" on tours, excursions, etc.
- Make sure beach warning flags are updated. During my stay the flags were red on one part of the beach, yellow on the other. I wasn't sure if it was safe to swim or not.
- Have managers walking around and asking guests about their experience. This would be a great way to solve small problems, quickly and prevent lists like these.
Overall, though, these are small things and I was pleased with my stay.
Posted by AdmiralBrice, from West Jordan, UT on Nov 8, 2012
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Comment from Hotel Management
Jan 15, 2019
by General Manager
Dear Rocker,
Thank you so much for sharing your experience with us. Here at Hard Rock Hotel Vallarta are glad to know you spent such a great time. However, I see there are a few points that require our attention and I guarantee you that we are working hard in those areas of opportunity in order to improve our service.
It’s been a pleasure having you with us and we cannot wait for your next visit; we will do our best to pamper you and offer the flawless experience you deserve.
Warm Regards,
“This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta”
5 out of 5
Great Place for the Money
Pros:Free Internet, Quiet
We had a great time on our stay at Vallarta Palace/Hard Rock Hotel. Staffs were attentive and very accomodating. Food were great and various selections available. Hotel credit was used for some of our day trips and spa and it was great. The only draw back is it is so secluded that no public transportation but taxis were available.
Posted by LoveMexico2, from CA on May 2, 2012
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Comment from Hotel Management
Jan 15, 2019
by General Manager
Hi Rockstar,
Thank you for sharing your excellent review, I'm glad to know you were fully satisfied by the service and I really appreciate your kind preference, likewise be sure that for your next visit we will have more different activities for your enjoyment.
See you soon & Keep Rockin’!!
“This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta”
About the Hard Rock Hotel Vallarta - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment All onsite activities and use of facilities and equipment are included.
Water activities
Surfing/boogie boarding
Land activities
Bicycling
Fitness facilities
Volleyball
Not included
Airport transfers
Surfing/boogie boarding included
Taxes included
24-hour room service
Buffet and à la carte dining
Gratuities included
Additional gratuities accepted
Airport transfers not included
Fitness facilities included
All food and beverages included
Volleyball included
All available beverages included
Minibar (all beverages included)
Bicycling included
All onsite activities, and facilities and equipment included
Property Features
Hard Rock Hotel Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At Hard Rock Hotel Vallarta - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Self parking and valet parking are free. This 4.5-star Nuevo Vallarta property is smoke free.
348 guestrooms or units
4 buildings
6 dining venues
2 bars by the pool
5 bars or lounges
Cooked-to-order breakfast (free)
Swim-up bar
Coffee shop
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Cabanas on the beach (surcharge)
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Grocery service (free)
Wedding services available
Pool or billiards table
Convenience store
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Number of outdoor pools - 2
Children's pool
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis court
Children's club (free)
Grocery/convenience store
Laundry facilities
Babysitting or childcare (surcharge)
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Hard Rock Hotel Vallarta - All Inclusive offers 348 air-conditioned accommodations with indoor private spa tubs and free minibar items. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Nuevo Vallarta property provides complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered on request and irons/ironing boards can be requested.
Private indoor hot tub
Stocked minibar (free)
In-room dining (24 hours)
Espresso maker
Egyptian cotton linens
Down blanket
Shower
Housekeeping (on request)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board available
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Unique furnishings
Unique decor
Food & Drink
Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.
The Market - This buffet restaurant specializes in international cuisine.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Zen - This restaurant specializes in Asian cuisine and serves dinner only.
Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.
Ipanema - This steakhouse specializes in Brazilian cuisine and serves dinner only.
A complimentary grocery shopping service is offered and 24-hour room service is available.
Nearby Activities
2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a waterslide, a health club, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Free bicycles on site
Golfing nearby
Volleyball on site
Beach volleyball on site
Yoga classes/instruction on site
Playground on site
Beach yoga on site
Boat tours on site
Basketball on site
Scuba diving on site
Swimming nearby
Spa Services
Rock Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily.
Number of treatment rooms 14
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body treatments
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Spa tub in spa
Steam room in spa
Sports massage
Detoxification wrap
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in hallways
Handrails in stairways
Wheelchairs available on site
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair-accessible public washroom
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Pet Policy
Pets and service animals are not allowed at Hard Rock Hotel Vallarta - All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available through room service.Enhanced food service safety measures are in place.The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Ecolab (3rd party expert - Global) sanitization guidelines.
Guest accommodation is sealed after cleaning
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Staff wears personal protective equipment
Security system
Mobile key entry is not available
Food service has been amended for enhanced safety
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available through room service
Number of children who can stay free - 2
Debit cards
No gap period between guest stays
Hotel Names
All inclusive Hard Rock Hotel
Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Vallarta
Vallarta Hard Rock Hotel
Hard Rock Vallarta
Hotel Hard Rock Hotel Vallarta Nuevo Vallarta
Hotel Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta Nuevo Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Hotel
Hard Rock
Hard Rock Hotel Vallarta All Inclusive
Hard Rock Hotel Vallarta All Inclusive All-inclusive property
Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive
Hard Rock Hotel Vallarta - All Inclusive All-inclusive property
All-inclusive property Hard Rock Hotel Vallarta - All Inclusive
Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta
Hard Rock Hotel Vallarta
Hard Rock Vallarta Inclusive
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Hard Rock Hotel Vallarta - All Inclusive is listed in the 2017 Travel + Leisure 500.
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Frequently Asked Questions
Hard Rock Hotel Vallarta - All Inclusive is home to The Market, which features international cuisine.
This property offers free self parking and valet parking.
Hard Rock Hotel Vallarta - All Inclusive is 6.9 mi (19-min drive) away from the Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) airport, the closest popular airport to the property.
Hard Rock Hotel Vallarta - All Inclusive features 2 outdoor pools and a children's pool.
This property is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at Rock Spa, where you can enjoy aromatherapy, detox wraps, and sports massages.
Yes, Hard Rock Hotel Vallarta - All Inclusive offers free breakfast.
Check-in is from 3:00 PM - midnight.
Hard Rock Hotel Vallarta - All Inclusive offers an airport shuttle.
No, there is no casino at this property, but Vallarta Casino (12-min drive) is nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
