4.4 out of 5

"My family of 8 totally enjoyed our stay here. The resort is beautiful and the staff was terrific - especially Manu, Edgar, Gabby, El Toro, Chuy, Roger ... " More

By a verified traveler on Mon 19 Jun 2017

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Hotel Description

A luxury stay in Nuevo Vallarta awaits you at Hard Rock Hotel Vallarta All inclusive, a recipient of the prestigious Conde Nast Gold List award in 2015. You'll be within a 5-minute walk of Paradise Plaza Shopping Center and 1.7 km (1.1 mi) from Vallarta Adventures. Highlights at this all-inclusive resort include 6 restaurants, 2 outdoor swimming pools, and a full-service spa.

You can enjoy flat-screen TVs with satellite channels, and all 348 rooms feature private spa tubs, free WiFi, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Additionally, free bottled water, ceiling fans, and safes are available.

A day of pampering at Rock Spa can include facials and body treatments along with aromatherapy and mani/pedis. The buffet restaurant, The Market, serves international cuisine. With 2 poolside bars and 5 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find umbrellas, and enjoy the 2 spa tubs and free kids' club. Business travelers can take advantage of a conference center, meeting rooms, and a business center. Other amenities include free WiFi in public areas, a health club, and a sauna. Free buffet breakfast is available. There's also free valet parking, along with the convenience of an airport shuttle.

Attractions within a 30-minute drive of this 4.5-star Nuevo Vallarta resort include Malecon and Bay of Banderas.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$306 per night

Rock Suite Gold

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Gold Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Platinum King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Diamond King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Platinum Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hard Rock Hotel Vallarta All inclusive ratings based on 30 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
5 out of 5

Beautiful hotel, great location.

My family of 8 totally enjoyed our stay here. The resort is beautiful and the staff was terrific - especially Manu, Edgar, Gabby, El Toro, Chuy, Roger, and Tony. They made us feel important and seemed like they truly loved their jobs. They entertainment shows were terrific, the spa experience was really great. The all-inclusive was better than I have experienced before. I would definitely recommend this hotel.

Posted by , from Sacramento, CA on Jun 19, 2017

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Comment from Hotel Management

Jun 22, 2017 by Hard Rock Hotel Vallarta - Customer Care

Dear Janette, Thank you so much for taking the time to share your experience with us. We are very happy about your comments. It's a pleasure for us to see how our team is recognized for their effort. Thank you for remembering so many names! We will be waiting for your next visit.

5 out of 5

Excellent Hotel

Pros: I like the service, the facility, the entertainment team, everything.
Location: Location was perfect, right in front of the beach, a casino across the street, a small mall a couple blocks away.
Had an excellent experience, the staff was really nice and attentive, the service was outstanding, really enjoyable.

Posted by on Nov 22, 2016

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Comment from Hotel Management

Dec 1, 2016 by Luis E.

Hello Dear guest, Thank you very much for sharing your comments with us. We appreciate your opinion very much and I assure you we will keep working to maintain our standards to offer you the best. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta

1 out of 5

Hotel dirty, staff very unfriendly, food was bad

Totally disappointed in this hotel, bad service Bad food, staff did not properly clean the two Rooms in rented , I will never use this hotel or Recommend

Posted by on Aug 31, 2016

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Comment from Hotel Management

Sep 2, 2016 by Luis E.

Dear guest, Please accept our apologies for not reaching your expectations during this past visit, I assure you we multiply efforts to satisfy our guests as we are eager to listen to their concerns. We regret we didn't have the opportunity to address your observations while you were with us. We would like to know more details of your stay and definitely offer you resolution. Needless to say, we invite you to come back anytime and pelase contact us directly in order to assist you with the arrangements prior arrival. Sincerely

4 out of 5

Beautiful hotel in a safe area

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, hot tub in room!, feel completely safe, it really is all inclusive, fun rock music memorabilia
Cons: "resort credit" kind of a scam, inconsistent service from staff, a bit pricey compared to others
I really enjoyed my stay at the Hard Rock. The facilities were amazing, the rooms were clean and comfortable, and the food was great. There are only a few things I would suggest to the management to improve customer service: - Encourage employees to go the extra mile; the pool bar ran out of Cognac and didn't bother to restock it for the rest of my stay. This is something small, but it is the small details that make a good resort a great one. - Have servers present comment cards with drinks/meals. I had some of the best servers and some of the worst servers at the hotel. I was surprised how inconsistent it was. If servers presented comment cards it would give management a way to reward those employees who do go the extra mile. - Get rid of the service charge on the "free" resort credit. If it is free, let it be free. Otherwise call it "discounted rates" on tours, excursions, etc. - Make sure beach warning flags are updated. During my stay the flags were red on one part of the beach, yellow on the other. I wasn't sure if it was safe to swim or not. - Have managers walking around and asking guests about their experience. This would be a great way to solve small problems, quickly and prevent lists like these. Overall, though, these are small things and I was pleased with my stay.

Posted by , from West Jordan, UT on Nov 8, 2012

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5 out of 5

Great Place for the Money

Pros: Free Internet, Quiet
We had a great time on our stay at Vallarta Palace/Hard Rock Hotel. Staffs were attentive and very accomodating. Food were great and various selections available. Hotel credit was used for some of our day trips and spa and it was great. The only draw back is it is so secluded that no public transportation but taxis were available.

Posted by , from CA on May 2, 2012

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4 out of 5

Good family vacation

Pros: Free breakfast, Free Internet, great service
Cons: Noisy
This was our 3rd stay at Vallarta Palace and we had a great time once again. The hotel was a little busier than our previous stays but we never had any wait for pool/beach chairs, restaurant seating. Our only wait was for a room upgrade which we wanted to use our hotel credits for - claiming a 95% occupancy rate - there were no upgrades available until our last 2 nights- the hotel didn't seem that full to us - we did upgrade although it was kind of a pain to repack for that short of a time, but the rooms were nicer with a much better view - the upgraded rooms were noisier than our rooms without a view however. We found the food to be much improved over previous stays. Service was always great and the staff very friendly and eager to please. The hotel and grounds are very clean but some maintenance was lacking (we were told that they are being bought by Hard Rock this year so we wondered if they are just waiting to make those needed repairs.) You may be dissappointed with the entertainment offered - it is pretty lame - but we knew that going in and that was not why we chose Vallarta Palace . It is a great place for families - very comfortable and laid back and we never felt unsafe.

Posted by , from Olathe, KS, USA on Jan 2, 2012

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4 out of 5

As much food and drinks as you wish!

Pros: Free breakfast, Close restaurants, Free Internet
We really enjoyed our stay at Vallarta Palace. As far as all inclusives go, this one has it all. The restaurants were all fantastic and there are no limits to what you can or can't order. The service throughout the entire resort was also great, everyone was there to make sure you had what you needed to enjoy your visit. The only con that we experienced is that there seemed to be a glitch with the fire alarm and it went off two of the four nights we stayed. It's not fun waking up in the middle of the night to a fire alarm, but oh well.

Posted by , from San Diego, CA on Dec 6, 2011

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5 out of 5

Best Hotel I've stayed at in Mexico

Pros: sushi restaurant and sushi rolls at pool from 12-3, free in room international calling to u.s., $1500 room credit for spa/golf/excursions
The rooms were clean. Free mini bar in room and hot tub. The all inclusive alcohol was better quality trhan most other all inclusives. Was able to use room credits for lobster at dinner many nights and get spa and excursions for free. The staff was great - I had no problems. The only issue was from an excursion where the dvd they gave us of the zip lining was blank.

Posted by , from Denver, CO, USA on Dec 6, 2011

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5 out of 5

Fabulous, Wonderful, & Terrific

Service was excellent...staff gets to know you and greet you. Food was terrific...Oriental 5 * try the wonderful sushi outstanding, Italian 5* wonderful mahi mahi, Mexican has great selections, buffets have selections that vary from day to day, everything fresh and delicious. Pools were beautiful, spa way fabulous and friendly, tours were terrific, shopping and views in PV were fun, Room views and daily service were 5*. Cannot wait to go back in 6 months!!! Don't miss the nightly shows...there are first class, fun, lively, and very professional...don't miss the circus show...jaw dropping performances, hysterical clown performances, and just wonderful. Don't miss the silver shop in the airport when departing...great choices and bargains.

Posted by on Apr 4, 2010

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4 out of 5

A nice hotel

This hotel was top shelf! All inclusive food and drinks. Free calls to the United States and two free boat rides. A van ride from the PVR airport cost $40.00 and going back cost $28.00. Scuba driving in the hotel pool for about fifteen mintues is also free. The only negative item we had was that the beds were too small. It was difficult for two people each to sleep in only a full size bed, not a queen size.

Posted by on Apr 22, 2009

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About the Hard Rock Hotel Vallarta All inclusive

Location Paseo de los Cocoteros 19, Villa 8, Nuevo Vallarta, NAY 63732

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Volleyball

Property Features

Hard Rock Hotel Vallarta All inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hard Rock Hotel Vallarta All inclusive offers its guests a full-service spa, 2 outdoor swimming pools, and 2 spa tubs along with a waterslide and a health club. There are 6 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Free breakfast is available. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. A children's pool, a sauna, and spa services are also featured at the luxury Hard Rock Hotel Vallarta All inclusive. A roundtrip airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. A complete renovation of Hard Rock Hotel Vallarta All inclusive was completed in May 2012.

  • 348 guestrooms or units
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 11 conference rooms
  • Buffet breakfast (free)
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (11.5 km / 7.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel Vallarta All inclusive offers 348 air-conditioned accommodations with private spa tubs and minibars. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

The Market - This buffet restaurant specializes in international cuisine.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Ipanema - This steakhouse specializes in Brazilian cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

A health club and complimentary bicycles are featured at the resort. 2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Free bicycles on site
  • Golfing nearby
  • Basketball on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site

Spa Services

Rock Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Hard Rock Hotel Vallarta All inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No pets or service animals allowed
  • 24-hour check-in

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All inclusive Hard Rock Hotel
  • Hard Rock Hotel Vallarta
  • Hard Rock Hotel Vallarta All inclusive
  • Hard Rock Vallarta
  • Vallarta Hard Rock Hotel

You should know

  • Hard Rock Hotel Vallarta All inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Hard Rock Hotel Vallarta All inclusive is listed in the 2015 Condé Nast Traveler Gold List of the world's best places to stay and the 2017 Travel + Leisure 500.

Promotions

Unlimited Phone Calls Promotion
Book a stay in any room or rate category for travel anytime and all calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico. Valid anytime, subject to availability. Other restrictions may apply.

Honeymoon Promotion

Book a stay in any room or rate category for travel anytime and receive the following: 1 bottle of sparkling wine; 1 romantic candlelight dinner; 2 t-shirts; guaranteed turn down service; in-room breakfast (upon request and once per stay); mini honeymoon cake; use of services provided by the honeymoon desk; and late check-out until 6 PM, subject to availability.


At time of booking, when indicating traveler and room preferences, guests must enter "Honeymooners" in the Special Requests box to receive this promotion. After check-in, guests will be directed to the on-site honeymoon desk to reserve their candlelight dinner. Valid anytime, subject to availability. Other restrictions may apply.

USD 500 Resort Credit


Book a minimum 3-night stay in any room or rate category displaying the "Limited time: US $500 resort credit" Deal tag now - December 21, 2018, for travel during the same period, and receive USD 500 resort credit for use toward tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection, and Rock Shots photo packages.


Must book minimum 3-night stay to receive benefits. Resort credit and redemption details provided at check-in. Promotion not valid for special events, weddings, and select Colin Cowie Weddings Collection™. A service fee of 20% will be applied to all resort credit items and services. Service fee can be paid with cash, room charge, or credit card only. Service fee cannot be paid with remaining promotion balance. Resort credit cannot be exchanged for cash. Resort credit is not transferable, non-cumulative, and cannot be applied to future stays. Promotion, prices, and applicable services are subject to change without prior notice. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Offer not valid for famtrips, travel agent or employee rates, complimentary, incentive, barter, exchange, or compensatory stays. Other restrictions and blackout dates may apply.

Kids Stay Free 2017

Book a stay in a "Deluxe Family - 2 Rooms Connecting" category from May 24, 2017 - September 30, 2017 for travel now - December 22, 2017 and up to 2 children ages 12 and under stay free when sharing a room with 1 paying adult.


Children’s ages are required on the reservation and ages must be accurate at time of travel. Proof of age will be required upon check-in. In the event that ages are incorrect, the difference in the rate will be charged upon check-in.Applies to new reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify; discount will apply for nights within travel window.

Promotion is subject to change without prior notice. Applicable to

group bookings. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays. Combinable with $1,800 Limitless Resort Credit, Double Limitless Resort Credit, Suite Deal, Sky Terrace, and Book Early & Save. No other promotions apply. Other restrictions may apply.