Within a 5-minute walk of the property, you'll find Nuevo Vallarta Beach and Paradise Plaza Shopping Center. Nayar Vidanta Golf and Aquaventuras Park Vallarta are also within 3 miles (5 km).
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with beach cabanas and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.
Indoor spa tubs, free WiFi
The 348 soundproofed guestrooms offer free WiFi and 24-hour room service. Upscale touches include indoor private spa tubs and heated floors, while Egyptian cotton sheets and down comforters provide added comfort. Housekeeping is available on request.
Jul 19, 2021 by Customer Care
Dear Guest, Thank you for your comments. We apologize for any inconvenience that you encountered during your last stay. Certainly, that was an extraordinary situation as this is not the type of experience we provide, we assure you that we have redirected this information to the pertinent dept. in order to follow up. If needed we remain at your disposal and we look forward to have another chance to serve you. Best Regards,
Mar 11, 2021 by General Manager
Hello rockers, Thank you for taking the time to share your review with us. We love knowing that your experience exceeded all of your expectations! Our team sends our regards and we can't wait to pamper you once more while overlooking more spectacular views of the ocean on your next vacation to paradise! See you soon & Rock on!! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"
Aug 1, 2019 by General Manager
Hola Rockstar, Thank you for taking the time to share your experience with us. It is wonderful to see our accommodations contributed to a very comfortable and relaxing stay. We regret to see the food aspect was not up to expectations, however, we would like to let you know that we have multiple dining options and a variety of cuisines to choose from as well as a variety of food with our room service that we would love for you to experience on your next trip with us; We would also like to add that our chefs are always prepared to assist in preparing something to your delight, please feel free to speak with them at any time during your stay. Our team sends our regards and we look forward to the opportunity of welcoming you back soon for another relaxing getaway. See you soon! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"
Jun 26, 2019 by General Manager
Hello Rockstar, Thank you for taking the time to share your comments with us. We are delighted to learn your stay was incredible, and to learn the main highlight of your stay was the warmness and accomodating service of our rockers that made your trip so special and memorable. We appreciate your kind recommendation and we cannot wait to rock with you again on your next trip to paradise. See you soon, Amigos! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"
Mar 5, 2019 by General Manager
Hello June, Thank you for sharing your excellent review, I'm glad to know you were fully satisfied by the service and I really appreciate your kind preference. We all send our best regards and hope to welcome you soon for another fantastic experience in our paradise. See you soon & Keep Rockin’!! “This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta”
Jul 5, 2018 by General Manager
Hello, Rockstars! Thank you so much for your review and for taking the time to share your experience with us. We are glad to read you had an amazing time and our staff exceeded expectations. We hope to welcome you soon and please feel free to contact us prior to next visits to assist you with the details of your trip. Kind Regards, "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"
Jun 21, 2018 by General Manager
Hello Rockstars! Thank you so much for your review and for taking the time to share this great experience! We love to know that you enjoyed so much your stay with us and that our team provided an outstanding service during your visit. We all hope to welcome you soon and please feel free to contact us prior your next trips to assist you with the details. See you soon & Rock ON! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta!
Jun 22, 2017 by Hard Rock Hotel Vallarta - Customer Care
Dear Janette, Thank you so much for taking the time to share your experience with us. We are very happy about your comments. It's a pleasure for us to see how our team is recognized for their effort. Thank you for remembering so many names! We will be waiting for your next visit.
Dec 1, 2016 by Luis E.
Hello Dear guest, Thank you very much for sharing your comments with us. We appreciate your opinion very much and I assure you we will keep working to maintain our standards to offer you the best. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta
Sep 2, 2016 by Luis E.
Dear guest, Please accept our apologies for not reaching your expectations during this past visit, I assure you we multiply efforts to satisfy our guests as we are eager to listen to their concerns. We regret we didn't have the opportunity to address your observations while you were with us. We would like to know more details of your stay and definitely offer you resolution. Needless to say, we invite you to come back anytime and pelase contact us directly in order to assist you with the arrangements prior arrival. Sincerely
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Hard Rock Hotel Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At Hard Rock Hotel Vallarta - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Self parking and valet parking are free. This 4.5-star Nuevo Vallarta property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Hard Rock Hotel Vallarta - All Inclusive offers 348 air-conditioned accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided on request.
Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.
The Market - This buffet restaurant specializes in international cuisine.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Zen - This restaurant specializes in Asian cuisine and serves dinner only.
Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.
Ipanema - This steakhouse specializes in Brazilian cuisine and serves dinner only.
A complimentary grocery shopping service is offered and 24-hour room service is available.
2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a waterslide, a health club, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Rock Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
The antigen testing fee for COVID-19 is waived for US and UK citizens (up to 2 guests per booking) staying 3 nights or more.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, debit cards, and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available through room service. Enhanced food service safety measures are in place. Free antigen/rapid COVID-19 testing is available on site (reservations required for on-site testing). This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Ecolab (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.