See all properties

Paradise Village Beach Resort and Spa

4.0 star property
4-star beachfront resort near Paradise Plaza Shopping Center, connected to a shopping center

Choose dates to view prices

Photo gallery for Paradise Village Beach Resort and Spa

3 outdoor pools, sun loungers
Lobby
Waterslide
Superior Suite, 2 Bedrooms | Private kitchen | Fridge, microwave, coffee/tea maker, cookware/dishes/utensils
32-inch LCD TV with digital channels, TV

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • All inclusive

Explore the area

Map
Paseo De Los Cocoteros 001, Nuevo Vallarta, NAY, 63731
  • Vallarta Adventures
    ‪9 min walk‬
  • El Tigre Golf Club
    ‪3 min drive‬
  • Nuevo Vallarta Beach
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪12 min drive‬

Room options

View all photos for Superior Studio Suite

Superior Studio Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Studio Suite

7.8 out of 10
Good
(23 reviews)
  • 637 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom | In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Suite, 1 Bedroom

7.2 out of 10
Good
(10 reviews)
  • 777 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 2 Bedrooms

Superior Suite, 2 Bedrooms | In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Suite, 2 Bedrooms

8.4 out of 10
Very good
(7 reviews)
  • 1257 sq ft
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 2 Bedrooms

Standard Suite, 2 Bedrooms | Private kitchen | Fridge, microwave, coffee/tea maker, cookware/dishes/utensils

Standard Suite, 2 Bedrooms

9.2 out of 10
Wonderful
(32 reviews)
  • 1267 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom

Standard Suite, 1 Bedroom | Garden view

Standard Suite, 1 Bedroom

7.0 out of 10
Good
(30 reviews)
  • 777 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Studio Suite

Standard Studio Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Studio Suite

7.2 out of 10
Good
(66 reviews)
  • 637 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed

View all photos for 1-Bedroom Apartment

In-room safe, blackout drapes, iron/ironing board, free WiFi

1-Bedroom Apartment

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Room Superior

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds

View all photos for 2-Bedroom Apartment

In-room safe, blackout drapes, iron/ironing board, free WiFi

2-Bedroom Apartment

7.2 out of 10
Good
(5 reviews)
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2-Bedroom Apartment Superior

In-room safe, blackout drapes, iron/ironing board, free WiFi

2-Bedroom Apartment Superior

  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

View all photos for 1-Bedroom Apartment Superior

In-room safe, blackout drapes, iron/ironing board, free WiFi

1-Bedroom Apartment Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Standard

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Standard

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Nuevo Vallarta

Beachfront retreat .You'll be within half a mile (1 km) of Paradise Plaza Shopping Center and 2 miles (3 km) of Vallarta Adventures with a stay here. El Tigre Golf Club and Nuevo Vallarta Beach are also within 2 miles (3 km).
View more Resorts in Nuevo VallartaOpens in a new window

What's nearby

  • Paradise Plaza Shopping Center - 2 min walk - 0.1 miles
  • Vallarta Adventures - 9 min walk - 0.5 miles
  • Nayar Vidanta Golf - 16 min walk - 0.9 miles
  • El Tigre Golf Club - 3 min drive - 1.2 miles
  • Nuevo Vallarta Beach - 4 min drive - 1.5 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 18 min drive

Restaurants

  • ‪Kabah Sushi Bar - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Copán Sunset Sky Bar - ‬4 min walk
  • ‪Tulum Restaurant - ‬1 min drive
  • ‪Mariscos Tino's - la Laguna - ‬4 min drive

About this property

Paradise Village Beach Resort and Spa

4-star beachfront resort near Paradise Plaza Shopping Center, connected to a shopping center
Some rates at Paradise Village Beach Resort and Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Paradise Village Beach Resort and Spa, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 bars/lounges. Public spaces have free WiFi. This beach resort also offers a children's pool, outdoor tennis courts, and a hot tub. Free self parking is available.

This 4-star Nuevo Vallarta resort is smoke free.

  • 300 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
Paradise Village Beach Resort and Spa offers 300 air-conditioned accommodations with safes and coffee/tea makers. Accommodations at this 4-star resort have kitchens with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Nuevo Vallarta resort provides complimentary wireless Internet access. 32-inch LCD televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Palenque Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, Spanish

Similar properties

Sports facility

Occidental Nuevo Vallarta - All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.1 out of 5, Very Good, 1,556 reviews
$220 nightly
The price is $266
Jul 20 - Jul 21
Total includes taxes and fees
Occidental Nuevo Vallarta - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 399 for adults and MXN 199 for children
  • 2 bars/lounges
  • 2 beach bars
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Fishing
  • Full-service spa
  • Golf course
  • Golf driving range
  • Gym
  • Hot tub
  • Motor boating
  • Outdoor tennis court
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 24 2025 to October 10 2025 (completion date subject to change). The following areas are affected:
  • Meeting facilities
  • Select guestrooms
During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 399 for adults and MXN 199 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Paradise Beach Village
Paradise Beach Village Resort
Paradise Village
Paradise Village Beach
Paradise Village Beach Nuevo Vallarta
Paradise Village Beach Resort
Paradise Village Beach Resort Nuevo Vallarta
Paradise Village Resort
Village Beach Resort
Village Paradise
Paradise Village Beach Hotel
Paradise Village Hotel Nuevo Vallarta
Paradise Village Nuevo Vallarta
Paradise Village Puerto Vallarta
Paradise Village Beach Resort Spa
Paradise Village Beach And Spa
Paradise Village Beach Resort and Spa Resort
Paradise Village Beach Resort and Spa Nuevo Vallarta
Paradise Village Beach Resort and Spa Resort Nuevo Vallarta

Frequently asked questions

How close is Paradise Village Beach Resort and Spa to the airport?

Paradise Village Beach Resort and Spa is 7 mi (18-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Paradise Village Beach Resort and Spa?

As of Jul 6, 2025, prices found for a 1-night stay for 2 adults at Paradise Village Beach Resort and Spa on Jul 11, 2025 start from $146.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Paradise Village Beach Resort and Spa have an airport shuttle?

Airport shuttle services are not available at Paradise Village Beach Resort and Spa.

How close is Paradise Village Beach Resort and Spa to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Paradise Village Beach Resort and Spa offer free breakfast?

Free breakfast isn’t provided at Paradise Village Beach Resort and Spa, but buffet breakfast is offered for a fee of MXN 399 for adults and MXN 199 for children. It's available every day from 7:00 AM to noon.

Is there a casino at Paradise Village Beach Resort and Spa?

No, there is no casino at this resort, but Winclub Casino Platinum (12-min drive) and Vallarta Casino (13-min drive) are nearby.

What time is check-in at Paradise Village Beach Resort and Spa?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Paradise Village Beach Resort and Spa?

This resort offers free self parking.

Does Paradise Village Beach Resort and Spa have a pool?

Paradise Village Beach Resort and Spa features 3 outdoor pools and a children's pool.

Does Paradise Village Beach Resort and Spa have a restaurant?

There are 5 onsite restaurants, offering options like a beachfront location and ocean views.

Does Paradise Village Beach Resort and Spa have a spa?

Pamper yourself with a day at Palenque Spa, where you can enjoy hot stone massages, mani/pedis, and aromatherapy.

How close is Paradise Village Beach Resort and Spa to downtown Nuevo Vallarta?

Paradise Village Beach Resort and Spa is 0.3 mi away from Nuevo Vallarta.

Paradise Village Beach Resort and Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 440 out of 1007 reviews
Rating 8 - Good. 261 out of 1007 reviews
Rating 6 - Okay. 146 out of 1007 reviews
Rating 4 - Poor. 84 out of 1007 reviews
Rating 2 - Terrible. 76 out of 1007 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Gerald, Vernon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were incredible considering their work load, everything was impeccable
Stayed 6 nights in Mar 2025

10/10 Excellent

Elvis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here with the family, 3 young kids. Everyone had a great time. The food was good, especially if you go to the sushi or Mexican restaurant. The included buffet was just good enough to keep me happy, nothing crazy, but the sushi restaurant was some of the best sushi I’ve had, and the Mexican restaurant also really good. The beach was right next to the hotel. The pools were nice. Everything was clean and well kept. The sand was clean and lots to do. The staff were all really great, super helpful and accommodating to our needs. For the price it’s really unbeatable. Will definitely return
Stayed 5 nights in Mar 2025

6/10 Okay

Noel

Liked: Cleanliness, property conditions & facilities
This resort had pros and cons, and overall it wasn't terrible by any means. My kids really liked it and would like to return. I would rather try another resort. Pros: Very clean, and grounds were beautiful and well-maintained. The beach access was perfect with nice waves to play in and clean sand. Food at the restaurants was fabulous. I would definitely recommend eating lunch at the beach "snack shacks," as the food was super good. The themed nights were really fun down on the beach, and were probably the highlight of the resort. The two entertainment shows we saw were also pretty good. The King of Pop show was considerably better than the Legends show. Now for the cons: The check in process at first felt somewhat smooth, but later realized she never told us where the heck our rooms were located. And... no surprise... there was a good reason for this. They were located several hundred yards away in a building at the front of the resort property. My friend's room was actually located outside the perimeter of the resort and her front door was in a parking lot! Not cool! We spent the first day or so being very confused about where things were located, how things worked, various odd "rules" that kept popping up. Then we realized that in order to get everything explained to us we had to sit down with a resort rep who in actuality only wanted to high-pressure sell us a time-share. Some staff were friendly and personable, but most were like zombies and looked miser
Stayed 5 nights in Mar 2025

6/10 Okay

Bradley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The good, the bad, and the ugly… stayed with young family of 4 in 2 bedroom suite. The resort itself is nice. The food is great (when served), beach and pool were nice, and the resort itself was very clean. However, we would never go back. The service is abysmal. There are very few places to get a drink and there’s really only one bar to get a drink at night in the common lobby, where it would typically take a half hour each time to get served with chasing the limited staff down. Kids could not go up and get a drink themselves and after each time ordering anything you would need to sign a bill which often delayed the process and absolutely delayed things like being able to walk away from a buffet breakfast although you’ve already signed up for an all inclusive package. You were also limited to 3 drinks each time you went to get them. For example if I wanted 2 bottles of water, a beer, and a pop for your kid, they would not allow this, even if my two kids were there because kids did not count. Seems absolutely ridicious - but it’s their policy. The resort itself is really tailored towards the timeshare clients. I ended up paying around $15 dollars CAD each time (45 total) just to use the gym. Never seen this not included in an all inclusive. There are also limitations to what menu items you can order in the sit down restaurants so it’s really not all inclusive. The system is set up very poorly. There policies and service made it so we would never go back. Would avoid

10/10 Excellent

Brandon

Stayed 7 nights in Mar 2025

4/10 Poor

Pamela

Disliked: Cleanliness, staff & service
My family was very disappointed with our stay at Paradise Village. The place is NOT an all-inclusive as advertised. We had to pay an extra $4000 American for our week. The place was noisy and messy with a lot of construction going on. The only positive thing about Paradise Village was the staff. Very friendly and helpful. In conclusion, we will never go to vacation at Paradise Village again.
Stayed 7 nights in Mar 2025

8/10 Good

Kay

Traveled with group
Liked: Cleanliness, staff & service, room comfort
We had several issues in our room - no hot water, a sink stopper that didn’t work. But customer service was great and immediately came and helped us. Only complaint is there is no chair in the rooms for reading. The staff was excellent and very accommodating.
Stayed 6 nights in Mar 2025

10/10 Excellent

Dianna, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The part of the resort is under construction, main event center. Other than that the resort is well maintained and staff are super friendly.
Stayed 8 nights in Mar 2025

10/10 Excellent

Shaun

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great vacation spot! The beach is fun for walking boogie boarding. The restaurants and buffet offered great food with a variety of choices. The theme nights on the beach were a fun option. The two pools offered choice for a more quiet atmosphere or more of a party atmosphere. The food and drink service by the pool or on the beach was amazing!! So nice not to have to leave your location to get drinks or food such as sushi, whole pizzas, chicken wings and much more. The beach has a ton of palapa so always a place available. Beach volleyball was a nice touch. Overall a great resort for a family vacation!!
Stayed 9 nights in Mar 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and organized. Consistent.
Stayed 7 nights in Mar 2025

2/10 Terrible

Paul

Traveled with family
Disliked: Staff & service, amenities
This property was rude and did not offer what was sold. Please don’t waste your hard earned vacation money on this resort. If you like being controlled and having no freedom on your vacation then this is the spot for you. Huge waste of money.
Stayed 1 night in Mar 2025

4/10 Poor

Tabo

Disliked: Staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Cory

Stayed 10 nights in Mar 2025

4/10 Poor

Tamara

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Would not go back or recommend. Not an all inclusive as advertised.
Stayed 9 nights in Mar 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Tabo

Disliked: Staff & service

Photos are deceiving.Too Crowded.Lacks Adeq. Staff

Way too many people and way not enough staff to accomodate. In every area from front desk to the pool, beach, to the wait staff. It is completely understaffed and because of that, they cannot possibly give you great service.
Stayed 1 night in Mar 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service
Ability to walk miles up the beach. Beautiful location.
Stayed 5 nights in Mar 2025

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn't like was the fact the room we were originally assigned to was terrible. We upgraded, but we had to pay an extra 2000 Canadian dollars for the privilege. Not nice.
Stayed 28 nights in Feb 2025

10/10 Excellent

Janeen Dawn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic vacation stunning
Stayed 10 nights in Mar 2025

10/10 Excellent

Bruce

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
It was a surprisingly beautiful resort. Very clean and all the staff was excellent friendly and helpful. What i didn't like was many things on menus were not included. Ice cream for one was not included:(. They also had a no real premium alcohols. The gym was not included which from the literature I thought should have. Been. I would go back.
Stayed 7 nights in Mar 2025

10/10 Excellent

Cassandra, Gresham

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to see the continued property maintenance and upgrades.
Stayed 3 nights in Mar 2025

6/10 Okay

Stacy

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
We booked 7 days through Expedia for our family; 2 children & 2 adults. I chose the standard room that had options for 1 king bed or 2 queen. I specified 2 queens, since we had 4 people on the reservation. Upon arrival, the check in process was a nightmare. We stood in line for approximately 1 hour until it was our turn to check in. It was busy, but also their processes are super lengthy & inefficient. We were given a room key to the most outdated hotel on the property. There was only 1 bed, no pull out or couch & the door & windows were frosted, so we felt like we were in a box. We asked to be switched to a 2 queen room & they made the accommodation quickly for us. The room did not have a patio or balcony & literally felt so claustrophobic. The property itself was nice & the kids loved the slides & pools. Food took a long time no matter which bar or waiter you ordered from, but the food was decent. We had a nice time, as we joined family there, but I would not stay here again unless I booked a nicer, more updated room with a view. Obviously that was my fault, because we didn’t know what to expect. The room descriptions weren’t very clear, as they said some of the standard rooms had balconies, so we didn’t know until we arrived. Staff was friendly, the Doctor on staff (Dr. Ivan) was simply amazing & everyone was helpful. The rooms were really my only complaint. Thank you!
Stayed 7 nights in Mar 2025

10/10 Excellent

Isabelle, Wauconda

Liked: Cleanliness, staff & service, property conditions & facilities
This was my first in this part of Mexico and it is beautiful highly recommend
Stayed 6 nights in Mar 2025

8/10 Good

Jessica

Traveled with family
Liked: Amenities
Super clean, very friendly staff, beautiful beach. Not enough dining options or entertainment
Stayed 7 nights in Mar 2025