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Paradise Village Beach Resort and Spa

4-star property
Paseo De Los Cocoteros 001, Nuevo Vallarta, NAY 1-855-201-7819
3.9 out of 5
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See all 17 travelocity Reviews

"The resort is very clean. The staff not too welcoming, I didn’t feel like they greeted you, no how are you? how was everything? and stuff like that. W ... " More

By a verified traveler on Sat 06 Aug 2022

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Hotel Description

4-star beachfront resort near Paradise Plaza Shopping Center, connected to a shopping center

Beachfront retreat

Your stay at this resort will put you steps from Paradise Plaza Shopping Center and a 5-minute walk from Nuevo Vallarta Beach. Plaza Lago Real Shopping Center is 3.6 mi (5.7 km) away.

Golf course, health club

This smoke-free resort features a golf course, a full-service spa, and a marina. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy a meal in one of the 7 restaurants and free perks like free self parking and WiFi in public areas.

Standard Studio Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$92* Per night/room Aug 29 - Aug 30

Superior Studio Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Superior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Suite, 1 Bedroom

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Paradise Village Beach Resort and Spa ratings based on 17 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Paradise Village Beach Resort and Spa

Everyone (5) Family (9)
4 out of 5
The resort is very clean. The staff not too welcoming, I didn’t feel like they greeted you, no how are you? how was everything? and stuff like that. We chose the all inclusive and really regret it, the food was the worst. You only get 1 buffet choice for all 3 meals. And only 2 restaurants to choose from and it’s based on how many days your staying, we stayed six days so we got to choose 2 nights of restaurants. Alcohol drinks are pure sugar no alcohol in them, so don’t expect the best drinks, at the pool area there is no bar so you are required to ask the waiters you cannot go get them yourself. As well as the snack bars they get your food 1 hr later. Pools are small for the amount of people allowed. My kids under 10 could not enjoy the slides as you land on 6’5 feet of water depth. We did enjoy the beach access, very convenient location. Oh and bedtime is at 11 pm lol everything closes early including the closes restaurants unless you go all the way to puerto Vallarta which is quite a drive.

Posted by on Aug 6, 2022

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1 out of 5

Posted by on Apr 23, 2022

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4 out of 5
There were non motorized toys for the kids.

Posted by on Feb 23, 2022

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Comment from Hotel Management

Mar 25, 2022 by The Management

On behalf of the Paradise Village Group, we would like to thank you for taking the time to share your comments about your recent stay. Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience! Cordially, The Management.

5 out of 5
Everything was great: food, accommodations, activities, all-inclusiveness, and the shows.

Posted by on Aug 13, 2021

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Comment from Hotel Management

Aug 15, 2021 by The Management.

Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”. Warm regards, The Management.

4 out of 5
Everything was great and my family had a good time at the hotel

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 14, 2021 by The Management.

On behalf of the Paradise Village group, we would like to thank you for taking the time in completing our satisfaction survey. Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience! Cordially, The Management.

3 out of 5
Check in was horrible had multiple issues had to pay $1200 more for all inclusive and $300 more to be on the main building. I booked four rooms and some how my room was the only one with issues. I will not be staying here ever again. Manager was no help what do ever. A good manager shouldn’t had charge me the extra $300 when I just spent $9000 with all the other rooms.

Posted by on Jun 9, 2021

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Comment from Hotel Management

Jul 14, 2021 by The Management.

On behalf of the Paradise Village group, we would like to thank you for taking the time in completing our satisfaction survey. Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village. Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience! Cordially, The Management.

5 out of 5
Excellent staff. Keep returning because of the excellent and friendly staff. The food was good, but the staff makes all the difference

Posted by on Mar 16, 2021

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Comment from Hotel Management

Apr 7, 2021 by The Management.

Thank you for taking the time to provide us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”. Warm regards, The Management.

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 16, 2020 by The Management.

Thank you for taking the time to share your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”. Warms Regards;

5 out of 5
under construction beautiful grounds great staff had a wonderful time 3rd trip there didn't know nightly shows were not on in october

Posted by , from Central Point, OR. on Nov 7, 2019

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Comment from Hotel Management

Nov 21, 2019 by The Management.

Gracias por tomarse el tiempo en proporcionarnos sus comentarios y sugerencias con respecto a sus recientes vacaciones en Paradise Village. En primer lugar, muchas gracias por su preferencia en nuestro Resort Paradise Village durante sus vacaciones en México, y por sus muy buenas y positivas críticas, estamos muy contentos de ver que logramos que sus vacaciones sean agradables, Este es nuestro principal objetivo para nuestros huéspedes y miembros. Esperamos darle la bienvenida en el futuro cercano, o sus próximas vacaciones aquí en su "hogar lejos del hogar". Saludos cordiales;

3 out of 5
The staff was really friendly and helpful. The food in the restaurants was very good except the Buffett. The buffet left a lot to be desired. The rooms and pool were adequate but need a deep cleaning.

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 25, 2019 by Gerente de Calidad y Servicios

We would like to thank you for the time that you has taken to let us know your opinion regarding our service. We apologize for not being able to meet your expectations, it is our commitment to provide an excellent experience as you indicate in your comments, so we appreciate that you bring your concerns to our attention in order to improve our service every day. We hope we have the opportunity to have you back with us in the future, so we can overcome this recent experience. Our goal at Paradise Village Resort is to be your "home away from home." Best regards,

About the Paradise Village Beach Resort and Spa

Location Paseo De Los Cocoteros 001, Nuevo Vallarta, NAY 63731

Renovations + Closures

The property will be renovating from May 15 2022 to November 19 2022 (completion date subject to change). The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

All-inclusive Details

All-inclusive room rates at Paradise Village Beach Resort and Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals and snacks included

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Room service
  • Spa/beauty facilities and services

  • Dancing classes/lessons included
  • Taxes included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Volleyball included
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services not included
  • Theme parties included
  • Room service not included

Property Features

Some rates at Paradise Village Beach Resort and Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Paradise Village Beach Resort and Spa, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 2 bars/lounges. Public spaces have free WiFi. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Free self parking is available. This 4-star Nuevo Vallarta resort is smoke free.

  • 490 guestrooms or units
  • 8 levels
  • 7 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 bars or lounges
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Paradise Village Beach Resort and Spa offers 490 air-conditioned accommodations with safes and coffee/tea makers. Accommodations at this 4-star resort have kitchens with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Nuevo Vallarta resort provides complimentary wireless Internet access. 32-inch LCD televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room kitchen
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.

Faro de Tulum Restaurant - This beachfront buffet restaurant serves breakfast, lunch, and dinner.

Snack Bar Kaybal - Pizzas - This beachfront restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Snack Bar Kikil - Sushi - This beach restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Mayapan Restaurant - Overlooking the ocean and garden, this fine-dining restaurant serves dinner only. Reservations are required. Open select days.

Kabah Sushi Bar - Overlooking the ocean and pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

24-hour room service is available.

Nearby Activities

A golf course, an outdoor tennis court, a marina, and a health club are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fishing on site
  • Golf driving range on site
  • Water skiing nearby
  • Golfing on site
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Volleyball on site
  • Beach volleyball on site
  • Motor boating on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Palenque Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 315 for adults and MXN 160 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paradise Beach Village
  • Paradise Beach Village Resort
  • Paradise Village
  • Paradise Village Beach
  • Paradise Village Beach Nuevo Vallarta
  • Paradise Village Beach Resort
  • Paradise Village Beach Resort Nuevo Vallarta
  • Paradise Village Resort
  • Village Beach Resort
  • Village Paradise
  • Paradise Village Beach Hotel
  • Paradise Village Hotel Nuevo Vallarta
  • Paradise Village Nuevo Vallarta
  • Paradise Village Puerto Vallarta
  • Paradise Village Beach Resort Spa
  • Paradise Village Beach And Spa
  • Paradise Village Beach Resort and Spa Resort
  • Paradise Village Beach Resort and Spa Nuevo Vallarta
  • Paradise Village Beach Resort and Spa Resort Nuevo Vallarta

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.