Hotel Riu Palace Pacifico - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Playa Bucerías

Choose dates to view prices

Photo gallery for Hotel Riu Palace Pacifico - Adults Only - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Reception hall
9 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Aerial view
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

View in a map
Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY, 63732
  • Place, Nuevo Vallarta Beach
    ‪8 min drive‬
  • Place, Playa Bucerías
    ‪8 min drive‬
  • Place, El Tigre Golf at Paradise Village
    ‪10 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪22 min drive‬

Room options

Junior Suite, 1 King Bed (M)

8.0 out of 10
Very good
(7 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

9.2 out of 10
Wonderful
(96 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (U)

9.2 out of 10
Wonderful
(127 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

9.8 out of 10
Exceptional
(11 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

9.6 out of 10
Exceptional
(7 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (M)

9.6 out of 10
Exceptional
(16 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (U)

9.6 out of 10
Exceptional
(4 reviews)
  • 354 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (M)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (L)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Junior Suite, Balcony, Sea View (E)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

Junior Suite (B2C-CA)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(5 reviews)
  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (C)

9.6 out of 10
Exceptional
(40 reviews)
  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (C)

9.4 out of 10
Exceptional
(56 reviews)
  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, U)

10.0 out of 10
Exceptional
(25 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, U)

8.8 out of 10
Excellent
(13 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, U)

8.4 out of 10
Very good
(5 reviews)
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, M)

9.6 out of 10
Exceptional
(4 reviews)
  • 355 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, M)

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, M)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

Junior Suite, Ocean View (Elite Club, E)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, E)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, E)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, L)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, L)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, C)

7.4 out of 10
Good
(3 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (Elite Club, C)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (U)

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, Connecting Rooms (C)

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Nuevo Vallarta

On the beach.Stay at this Nuevo Vallarta property and you'll be within half a mile (1 km) of Bay of Banderas and 2 miles (3 km) of Nuevo Vallarta Beach. Playa Bucerías and Flamingos Golf Club are also within 2 miles (3 km).

What's nearby

  • Nuevo Vallarta Beach - 8 min drive - 1.5 miles
  • Playa Bucerías - 8 min drive - 1.7 miles
  • El Tigre Golf at Paradise Village - 10 min drive - 2.2 miles
  • Nayar Vidanta Golf - 19 min drive - 6.9 miles
  • Vallarta Adventures - 20 min drive - 7.2 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 20 min drive

Restaurants

  • ‪Riu Palace Piano Bar - ‬3 min walk
  • ‪La Botana - ‬15 min walk
  • ‪Don Rafael - ‬16 min walk
  • ‪Reflect Krystal Sky Bar - ‬3 min walk
  • ‪Restaurante Piccolo - ‬18 min walk

About this property

Hotel Riu Palace Pacifico - Adults Only - All Inclusive

4.5-star beachfront property near Playa Bucerías
Hotel Riu Palace Pacifico - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Hotel Riu Palace Pacifico - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a health club and a garden. Free self parking is available. A complete renovation of Hotel Riu Palace Pacifico - Adults Only - All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 4.5-star Nuevo Vallarta property.

  • 1 building
  • 445 guestrooms or units
  • 8 levels
  • 9 dining venues
  • 6 bars or lounges
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Pacifico - Adults Only - All Inclusive offers 445 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas and include dining tables. Plasma televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Nuevo Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Kayaking
  • Sailing
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas
  • Volleyball
  • Water sports equipment

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Pacifico - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palace Pacifico
Palace Pacifico Riu
Riu Pacifico
Riu Pacifico Palace
Riu Palace Pacifico
Riu Palace Pacifico All Inclusive
Riu Palace Pacifico All Inclusive Nuevo Vallarta
Riu Palace Pacifico Nuevo Vallarta
Riu Palace Pacifico Hotel Riviera Nayarit
Riu Palace Pacifico All Inclusive All-inclusive property
Riu Pacifico Inclusive inclus
Riu Palace Pacifico All Inclusive
Riu Palace Pacifico Adults Only All Inclusive

Frequently asked questions

How close is Hotel Riu Palace Pacifico - Adults Only - All Inclusive to the airport?

Hotel Riu Palace Pacifico - Adults Only - All Inclusive is 9.6 mi (20-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

Does Hotel Riu Palace Pacifico - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Pacifico - Adults Only - All Inclusive.

How close is Hotel Riu Palace Pacifico - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Pacifico - Adults Only - All Inclusive offer free breakfast?

Hotel Riu Palace Pacifico - Adults Only - All Inclusive offers free buffet breakfast every day from 7 AM to 11:30 AM.

Is there a casino at Hotel Riu Palace Pacifico - Adults Only - All Inclusive?

No, there is no casino at this property, but Winclub Casino Platinum (14-min drive) and Vallarta Casino (15-min drive) are nearby.

What time is check-in at Hotel Riu Palace Pacifico - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Riu Palace Pacifico - Adults Only - All Inclusive?

This property offers free self parking.

Does Hotel Riu Palace Pacifico - Adults Only - All Inclusive have a pool?

Hotel Riu Palace Pacifico - Adults Only - All Inclusive features 3 outdoor pools.

Does Hotel Riu Palace Pacifico - Adults Only - All Inclusive have a restaurant?

Hotel Riu Palace Pacifico - Adults Only - All Inclusive is home to Krystal, which features Fusion cuisine.

Does Hotel Riu Palace Pacifico - Adults Only - All Inclusive have a spa?

This property has a spa, which features facials, massages, and body treatments.

How close is Hotel Riu Palace Pacifico - Adults Only - All Inclusive to downtown Nuevo Vallarta?

Hotel Riu Palace Pacifico - Adults Only - All Inclusive is 3.4 mi away from Nuevo Vallarta.

Hotel Riu Palace Pacifico - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2740 out of 3861 reviews
Rating 8 - Good. 706 out of 3861 reviews
Rating 6 - Okay. 247 out of 3861 reviews
Rating 4 - Poor. 92 out of 3861 reviews
Rating 2 - Terrible. 76 out of 3861 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

TERRY LEE, Ocean Park

Liked: Cleanliness, property conditions & facilities
Facilities were clean, food was sub par an unimpressive. Pools were to hot at 95 and party pool was closed for two days. Riu white party was advertised but found out that the sister hotel that held the party was closed. We will not be going back to the Riu Palace.
Stayed 11 nights in Oct 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 4 nights in Sep 2025

10/10 Excellent

Terry Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great property! Accommodations Great Food options Great Service excellent! Will Go again! T
Stayed 5 nights in Aug 2025

10/10 Excellent

Michael, SAN DIEGO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and resort was excellent since my wife and I being traveling to any RIU resorts the past 5 years now.
Stayed 6 nights in Aug 2025

10/10 Excellent

DIANA, chula vista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay. As always. We always go to Riu hotels when we travel and they never disappoint. The staff is great and you can actually see it in their faces that they enjoy what they are doing, the food is great, the atmosphere is great, you cannot go wrong with Riu. That’s why we don’t look elsewhere when we travel.
Stayed 4 nights in Aug 2025

6/10 Okay

James

Liked: Staff & service, amenities, property conditions & facilities
They did not enforce simple dress codes They let a few people get out of control and ruin the day for people. An out of control group who could not control their alcohol threw up in the pool two days in a row. On the third day, one of them excreted in the pool. Shoving the pool down three days The hotel staff did nothing Let them continue to go to a different pool
Stayed 7 nights in Jul 2025

10/10 Excellent

Donna Ann

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Mexico. Traveling with disabilities adds a layer of challenge many aren't aware of. The hotel is spotless and beautiful, with wonderful service and accessibility in all exterior areas (ramps to beach, pool, washrooms, etc.) The size of the property makes it fairly easy to navigate, though I would still recommend a scooter rental for anyone who finds walking distances a challenge. This can be arranged with the hotel service desk. When we arrived the check in desk staff helped us change our room to one close to the elevator, which was a huge help. I would make two constructive suggestions to the hotel. Please install grab bars next to all toilets in each suite. You have no idea how important this is for many folks with mobility issues. Secondly, please make it easier to contact the hotel directly to arrange accessibility needs (such as room proximity to elevators) ahead of arrival. Aside from these refinements, we loved our stay and are looking forward to returning next year. Beautiful, spotless, elegant hotel, wonderful rooms, fantastic staff and great food. Highly recommend.
Stayed 7 nights in Jul 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and service
Stayed 6 nights in Aug 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful in every way! Great food. Great staff, great entertainment. Pools are sparkling clean. Rooms are spacious,Beds are very comfortable. Fully stocked in room bar with refrigerator. The gardens are pristine and well tended to. This is a Gorgeous adults only hotel! Will not disappoint!
Lounge area
Evening shot of the hotel
Seafood galore!
Stayed 8 nights in Jul 2025

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
All inclusive
Stayed 9 nights in Jul 2025

10/10 Excellent

Keri

Traveled with group
Food was good . You have to make reservations for the restaurants. We were suppose to have 2 beds and they only gave us one .
Stayed 3 nights in Aug 2025

10/10 Excellent

GUY LOUIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, courteous staff and excellent food.
Stayed 4 nights in Aug 2025

6/10 Okay

Jada

Liked: Cleanliness
Up
Stayed 5 nights in Jul 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice property. Loves the app for our phones. Enjoyed all the fitness options when we were interested. Wonderful service at the pool. Clean beaches. Was not happy about the $500 credit the hotel that just ended up being a bunch of $10-20 coupons to use on services. The gifts store was stocked with lots of items which was handy. Great food choices and our wait was never more than 20 minutes. The entertainment was nothing fancy but fun enough for an evening activity. Loved the 35 dollar massages down the beach. The resort prices were a bit high compared to home.
Stayed 5 nights in Aug 2025

10/10 Excellent

Amy Monique

Stayed 3 nights in Jun 2025

10/10 Excellent

Jorge R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean,Great staff , Dining is great. Wonderful Hotel.
Stayed 3 nights in Aug 2025

8/10 Good

Phuong

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how the dining options were close together. I like that there was one dining place that was open 24 hours. 95% of the staff were amazing. There was a few that didn’t make us feel welcomed. The different events every night was fun but needs more entertainment like the Michael Jackson impersonation (which was great). With so many people there, having a bigger gym with more options would be great and/or 24 hour access. Overall, the experience was amazing!
Stayed 4 nights in Aug 2025

8/10 Good

Jose Luis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that someone defecated in the pool twice and they weren't kicked out, kind of put a damper on the vacation.
Stayed 7 nights in Jul 2025

10/10 Excellent

Bailey, lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
great food, great staff, well kept property
Stayed 7 nights in Jul 2025

10/10 Excellent

Stephen, lafayette

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and the hotel are in wonderful shape. Food was amazing. Staff was excellent. I've been to many all inclusives and the buffet was the best I've had.

10/10 Excellent

LISET C DE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! The place delivered above our expectations.
Stayed 5 nights in Jul 2025

8/10 Good

Danielle

Stayed 5 nights in Jul 2025

10/10 Excellent

Maria Fernanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful, impecable. The food options are great (I did not like the Asian restaurant, but the rest were really good). Drinks are great, good quality options. The place is spotless, the staff is amazing. I would stay here again for sure.
Stayed 6 nights in Jul 2025

6/10 Okay

Olivia

Liked: Staff & service
Disliked: Property conditions & facilities
The property is nice, however for a newer property the linens and bedding seemed worn. The room itself was very spacious and the property grounds were
Stayed 4 nights in Jul 2025

10/10 Excellent

Alexander

Stayed 6 nights in Jul 2025