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4.3 out of 5

"Staff were extremely professional, yet very friendly. Really enjoyed our stay! " More

By a verified traveler on Fri 17 Sep 2021

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Hotel Description

3-star hotel in Downtown Portland

In shopping district

With a stay at this Downtown Portland hotel, you'll be steps from Portland Museum of Art and McLellan-Sweat Mansion. Children's Museum of Maine and Children's Museum and Theatre of Maine are also within half a mile (1 km).

Renovated in 2020

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 12 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the sauna and perks like free WiFi and a free area shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 239 guestrooms also offer free WiFi and flat-screen TVs with digital channels. Room service, coffee/tea makers, and pillow menus are also available.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$136* Per night/room Nov 1 - Nov 2

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking, Bay View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Hearing, Mobility Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Holiday Inn Portland-By the Bay, an IHG Hotel ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Portland-By the Bay, an IHG Hotel

Everyone (11) Couples (6) Family (3)
5 out of 5
Staff were extremely professional, yet very friendly. Really enjoyed our stay!

Posted by on Sep 17, 2021

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4 out of 5
The hotel is circa 1980s or so. It's interior needs updating but it has everything that the visitor needs. The restaurant is very adequate and the food was good. The staff were very friendly and I know it's hard to get help so they were working very hard.

Posted by , from SOUTH BURLINGTON on Sep 8, 2021

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5 out of 5
Nice

Posted by on Jul 9, 2021

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5 out of 5
Great hotel for one night stay in Portland! Had all the amenities needed, front desk very helpful.

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 22, 2021 by Kris

Thank you for taking the time to review us. We are glad that you enjoyed our hotel. Best Wishes! Holiday Inn By the Bay

4 out of 5

Posted by on Jun 14, 2021

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3 out of 5
Older facilities and minimal staff. Room wasn’t cleaned during our stay and the breakfast wasn’t good at all.

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 8, 2021 by Kris

Thank you for taking the time to review us. We are in the process of a multi million dollar renovation. We are truly sorry you encountered issues during your stay and will pass your comments onto our teams. Please know this was an exception and we hope you will try us again. Sincerely, Holiday Inn By the Bay

5 out of 5
Location was within easy walking distance to the tourist spots that we wanted to see. Parking garage is small and not easy to maneuver in.

Posted by on May 6, 2021

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Comment from Hotel Management

May 7, 2021 by Kris

Thank you for taking the time to review us. If you do have an oversized vehicle we do have an open air lot behind our hotel. Best Wishes, Holiday Inn By the Bay

2 out of 5
I've stayed here before and it was fine. Nothing fancy but great location and views of the harbor. This time was pretty miserable, Lumpy, stained mattress with torn mattress cover, clogged sink, no coffee for the coffee maker. The young man at the desk responded to my considerable distress by refunding our parking fee, which was something I guess. He suggested that if I return, I should request a room with a new mattress. Maybe when the renovation is finished things will be better, but at present their quality control needs a huge improvement.

Posted by on Feb 25, 2020

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5 out of 5

Posted by on Feb 1, 2020

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5 out of 5

Posted by on Nov 17, 2019

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About the Holiday Inn Portland-By the Bay, an IHG Hotel

Location 88 Spring St, Portland, ME 04101

Property Features

As a guest of Holiday Inn Portland-By the Bay, an IHG Hotel, you'll find an indoor pool, a sauna, a 24-hour fitness center, and complimentary bicycles. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. Tour/ticket assistance, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Portland-By the Bay, an IHG Hotel. An area shuttle within 2 miles and a roundtrip airport shuttle (available on request) are free. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Holiday Inn Portland-By the Bay, an IHG Hotel was completed in July 2020. This 3-star Portland hotel is smoke free.

  • 239 guestrooms or units
  • 11 levels
  • 2 dining venues
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Bar or lounge
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Portland Transportation Center (2.9 km / 1.8 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 2 miles, train station pick-up, cruise terminal shuttle, ferry terminal shuttle, and bus station shuttle
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Holiday Inn Portland-By the Bay, an IHG Hotel offers 239 accommodations with video-game consoles and safes. A pillow menu is available. Flat-screen televisions come with premium digital channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 11:00 AM.

Port of Call Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Level 5 Bar & Restaurant - Overlooking the ocean, this rooftop bar specializes in American cuisine and serves dinner and light fare. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Motor boating nearby
  • Fishing nearby
  • Health or beauty spa nearby
  • Ice skating nearby
  • Boat tours nearby
  • Marina nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 1 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 16 per person (approximately)
  • Covered self parking fee: USD 10 per day (in/out privileges)
  • Covered valet parking fee: USD 10 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Portland-By Bay
  • Holiday Inn Portland-By Bay
  • Holiday Inn Portland-By Bay Hotel
  • Portland By The Bay, An Ihg
  • Holiday Inn Portland By the Bay
  • Holiday Inn Portland-By the Bay, an IHG Hotel Hotel
  • Holiday Inn Portland-By the Bay, an IHG Hotel Portland
  • Holiday Inn Portland-By the Bay, an IHG Hotel Hotel Portland

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.