For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 5-minute walk of the hotel, you'll find Maine Narrow Gauge Railroad Company and Museum and Casco Bay Lines Ferry Terminal. Maine Jewish Museum and Cathedral of the Immaculate Conception are also within half a mile (1 km).
Business services
This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Limo/town car service, dry cleaning, and laundry facilities are also on offer.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 178 guestrooms also offer free WiFi and TVs with cable channels. Free bottled water, hair dryers, and safes are also available.
Room, 1 King Bed, Non Smoking, View
Bed Count1 King BedMaximum Occupancy
4 Max
Suite, 1 Bedroom, City View
Bed Count1 King BedMaximum Occupancy
4 Max
Suite, 1 Bedroom, Non Smoking, View
Bed Count1 King BedMaximum Occupancy
4 Max
Room, 1 King Bed, Non Smoking, City View
Bed Count1 King BedMaximum Occupancy
4 Max
Room, 2 Queen Beds, Non Smoking, Harbor View (Partial View)
Bed Count2 Queen BedsMaximum Occupancy
4 Max
Room, 2 Queen Beds, Non Smoking, City View
Bed Count2 Queen BedsMaximum Occupancy
4 Max
Room, 1 King Bed with Sofa bed, Harbor View, Corner
AC Hotel by Marriott Portland Downtown/Waterfront, ME ratings based on 9 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for AC Hotel by Marriott Portland Downtown/Waterfront, ME
Everyone (8)Couples (1)
4 out of 5
Posted by a verified traveler on Feb 16, 2020
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Comment from Hotel Management
Feb 18, 2020
by HotelMgmt
Thank you for choosing to stay with us and for leaving a great rating! We hope it won't be long before we see you back through our doors.
5 out of 5
Staff was helpful throughout the visit. Car was always ready to take fro
Posted by a verified traveler on Aug 23, 2019
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Comment from Hotel Management
Sep 12, 2019
by HotelMgmt
I’m pleased to hear you enjoyed your stay, especially our commitment to first-class customer service. We loved having you as a guest and hope we may welcome you back. There’s so much to see and do in our area!
4 out of 5
Posted by a verified traveler on Aug 18, 2019
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Comment from Hotel Management
Aug 19, 2019
by HotelMgmt
We are delighted we made such a great impression on you! Thank you, please visit again soon.
5 out of 5
Posted by a verified traveler on Jun 30, 2019
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Comment from Hotel Management
Jul 1, 2019
by HotelMgmt
Thank you very much for your five-star rating and hope it won’t be long before we are welcoming you back to make more memories with us!
3 out of 5
Posted by a verified traveler on May 13, 2019
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Comment from Hotel Management
May 14, 2019
by HotelMgmt
We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future.
5 out of 5
Good location and smart design choices -- there were no particularly "luxurious" finishes but most were pleasing choices that should clean easily and hold up over time. Room (basic king?) was quite spacious for a city hotel and laid out well to allow a bit of work and relaxation space in addition to the bed and bathroom.
Posted by JohnM, from Alexandria, VA on Apr 4, 2019
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Comment from Hotel Management
Apr 6, 2019
by HotelMgmt
I'm glad you were impressed by our location, design and guestrooms, as we strive to provide a complete first-class stay. I do hope you tried some of the great restaurants in our area! We loved hosting you and hope we may welcome you back in the near future for another satisfying visit. Have a great day!
4 out of 5
Nice enough hotel. Agree with the other reviewers about the lack of bathroom privacy due to the odd glass barn door. Room lacked a cozy feel due to the modern decor, hard surfaces, etc. That’s just a matter of preference. I certainly don’t regret staying there but likely will choose a different hotel next time. Staff was friendly and helpful. Hotel was clean.
Posted by a verified traveler on Jan 28, 2019
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Comment from Hotel Management
Jan 31, 2019
by HotelMgmt
Thank you for taking the time to share your feedback with us, as it helps us improve our services for all of our valued guests. While some aspects of your stay were satisfactory, it is my hope you will give us an opportunity to change your impression of us, as we strive to provide a first-class experience!
4 out of 5
One major bummer
So the hotel is beautiful and most of the staff is just great- Special shout out to Brett the shuttle driver- he was fabulous and having him for all transportation was a lifesaver! The downers for us revolves around the bathroom-first thing we noticed was something on the wall near the toilet paper dispenser that grossed us out- I mentioned it to a man at the front desk who was very apologetic and said it would be taken care of immediately-we were out most of the day walking and came back to find it still on the wall- another trip to the front desk and it was taken care of. It’s a pricey hotel to have such a poor response I feel. The next problem just depends on how private you like your bathroom time to be- the door to the bathroom is a sliding glass door the just goes across the opening to the bathroom- it’s not a closed door which is what I prefer- personal choice. So if Brett the driver hadn’t been a part of the deal I think the negatives may have outweighed the positives- but he made the stay great.
Posted by jennifer, from Ossining, NY on Aug 18, 2018
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Comment from Hotel Management
Aug 31, 2018
by HotelMgmt
Jennifer, while we are glad you enjoyed some aspects of your stay, we are disappointed you were not satisfied by our customer service, as your comments are not typical of a visit to our hotel. It is our hope you will give us another opportunity to host you, as we wish to change your impression of us!
3 out of 5
I booked a room with 2 queen beds and a "Harbor view." After checking in, I discovered my room was directly across from a building under construction. No Harbor View. I went back down to the front desk and let them know that there was a mix up. The receptionist did her best to find a "Harbor View" room, but was unable to locate one. As it turns out, the kind of room I reserved online, doesn't exist. Okaaaay. So, I asked, instead, for a "City View" room, but those were all occupied. I was eventually put into a "Partial Harbor View" room. This was a room directly facing a building under construction. However, if you stand right up against the window and turn to the right, you can see the harbor. This is not my idea of a room with a view.
The mix up was disappointing (I chose the hotel in part, for the view) but the receptionist assured me that they would amend my bill to reflect the downgrade. However, my bill was NOT amended. I called the hotel and was told that I needed to talk with Travelocity and ask them for a partial refund. I did, and after a few phone calls, waiting on hold for many many minutes, Travelocity let me know that the hotel was refusing to issue a partial refund. Travelocity, however, DID offer me a partial refund, which I appreciate.
As disappointing as it was that I couldn't get the kind of room I was expecting, I'm even more disappointed by the way the hotel handled my bill. The hotel itself was clean and comfortable, but I won't be repeat customer.
Posted by a verified traveler on Aug 3, 2018
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About the AC Hotel by Marriott Portland Downtown/Waterfront, ME
This property is closed from 25 March 2020 to 30 June 2020 (dates subject to change).
Property Features
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and limo/town car service are available. Public spaces have free WiFi. Event space at this hotel measures 2696 square feet (250 square meters) and includes conference space. The business-friendly AC Hotel by Marriott Portland Downtown/Waterfront, ME also features a fitness center, coffee/tea in a common area, and laundry facilities. Smoking is allowed in designated areas at this 3.5-star Portland hotel.
178 guestrooms or units
6 levels
2696 sq ft of conference space
250 sq m of conference space
Dining venue
Bar or lounge
Business facilities
Conference space
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Car service
Wedding services available
Newspapers for purchase
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Airport: Portland, ME (PWM-Portland Intl. Jetport) (8.3 km / 5.2 mi)
Train station: Portland Transportation Center (4.8 km / 3 mi)
Room Amenities
AC Hotel by Marriott Portland Downtown/Waterfront, ME offers 178 accommodations with safes and complimentary bottled water. Televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Shower
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Wheelchair accessible
Food & Drink
Guests can enjoy buffet breakfast for a fee.
AC Lounge - This tapas bar serves light fare only.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchair accessible path of travel
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility
Assistive listening devices in meeting rooms
Assistive listening devices available
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
This property doesn't offer after-hours check-in.
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.
This property doesn't offer after-hours check-in.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: USD 75.00 per accommodation, per stay
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.
Property is cleaned with disinfectant
Only service animals are allowed
Staff wears personal protective equipment
Service animals are exempt from fees/restrictions
Debit cards not accepted
Guests are provided with free hand sanitizer
UnionPay
Social distancing measures are in place
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: USD 16 per person (approximately)
Nearby parking fee: USD 30.00 per night
Pet fee: USD 75.00 per accommodation, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
AC Hotel Marriott Portland Downtown/Waterfront
AC Hotel Marriott Downtown/Waterfront
AC Marriott Portland Downtown/Waterfront
AC Hotel Marriott Portland Downtown/Waterfront ME
AC Marriott Portland Downtown/Waterfront ME
AC Hotel by Marriott Portland Downtown/Waterfront, ME Hotel
AC Hotel by Marriott Portland Downtown/Waterfront, ME Portland
Hotel AC Hotel by Marriott Portland Downtown/Waterfront, ME
AC Hotel by Marriott Portland Downtown/Waterfront, ME Portland
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Frequently Asked Questions
AC Hotel by Marriott Portland Downtown/Waterfront, ME is home to AC Lounge, which features light fare.
Free parking is not available at this hotel.
AC Hotel by Marriott Portland Downtown/Waterfront, ME is 5.2 mi (14-min drive) away from the Portland, ME (PWM-Portland Intl. Jetport) airport, the closest popular airport to the property.
AC Hotel by Marriott Portland Downtown/Waterfront, ME does not have a pool.
This hotel is a short 14-minute walk from East End Beach and 10.7 mi (24-min drive) from Higgins Beach. Don't forget your sunscreen!
There are no spa services available at this hotel.
Free breakfast isn't provided at AC Hotel by Marriott Portland Downtown/Waterfront, ME, but buffet breakfast is offered for a fee of USD 16 per person.
Check-in is from 3 PM - midnight.
Airport shuttle services are not available at AC Hotel by Marriott Portland Downtown/Waterfront, ME.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
