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4.1 out of 5

"Staff was helpful throughout the visit. Car was always ready to take fro " More

By a verified traveler on Fri 23 Aug 2019

Hotel Description

3.5-star hotel near Cross Insurance Arena

Close to the beach

Within a 5-minute walk of the hotel, you'll find Maine Narrow Gauge Railroad Company and Museum and Casco Bay Lines Ferry Terminal. Maine Jewish Museum and Cathedral of the Immaculate Conception are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Limo/town car service, dry cleaning, and laundry facilities are also on offer.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 178 guestrooms also offer free WiFi and TVs with cable channels. Free bottled water, hair dryers, and safes are also available.

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, Harbor View (Partial View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

AC Hotel by Marriott Portland Downtown/Waterfront, ME ratings based on 9 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for AC Hotel by Marriott Portland Downtown/Waterfront, ME

Everyone (8) Couples (1)
4 out of 5

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 18, 2020 by HotelMgmt

Thank you for choosing to stay with us and for leaving a great rating! We hope it won't be long before we see you back through our doors.

5 out of 5
Staff was helpful throughout the visit. Car was always ready to take fro

Posted by on Aug 23, 2019

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Comment from Hotel Management

Sep 12, 2019 by HotelMgmt

I’m pleased to hear you enjoyed your stay, especially our commitment to first-class customer service. We loved having you as a guest and hope we may welcome you back. There’s so much to see and do in our area!

4 out of 5

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 19, 2019 by HotelMgmt

We are delighted we made such a great impression on you! Thank you, please visit again soon.

5 out of 5

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 1, 2019 by HotelMgmt

Thank you very much for your five-star rating and hope it won’t be long before we are welcoming you back to make more memories with us!

3 out of 5

Posted by on May 13, 2019

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Comment from Hotel Management

May 14, 2019 by HotelMgmt

We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future.

5 out of 5
Good location and smart design choices -- there were no particularly "luxurious" finishes but most were pleasing choices that should clean easily and hold up over time. Room (basic king?) was quite spacious for a city hotel and laid out well to allow a bit of work and relaxation space in addition to the bed and bathroom.

Posted by , from Alexandria, VA on Apr 4, 2019

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Comment from Hotel Management

Apr 6, 2019 by HotelMgmt

I'm glad you were impressed by our location, design and guestrooms, as we strive to provide a complete first-class stay. I do hope you tried some of the great restaurants in our area! We loved hosting you and hope we may welcome you back in the near future for another satisfying visit. Have a great day!

4 out of 5
Nice enough hotel. Agree with the other reviewers about the lack of bathroom privacy due to the odd glass barn door. Room lacked a cozy feel due to the modern decor, hard surfaces, etc. That’s just a matter of preference. I certainly don’t regret staying there but likely will choose a different hotel next time. Staff was friendly and helpful. Hotel was clean.

Posted by on Jan 28, 2019

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Comment from Hotel Management

Jan 31, 2019 by HotelMgmt

Thank you for taking the time to share your feedback with us, as it helps us improve our services for all of our valued guests. While some aspects of your stay were satisfactory, it is my hope you will give us an opportunity to change your impression of us, as we strive to provide a first-class experience!

4 out of 5

One major bummer

So the hotel is beautiful and most of the staff is just great- Special shout out to Brett the shuttle driver- he was fabulous and having him for all transportation was a lifesaver! The downers for us revolves around the bathroom-first thing we noticed was something on the wall near the toilet paper dispenser that grossed us out- I mentioned it to a man at the front desk who was very apologetic and said it would be taken care of immediately-we were out most of the day walking and came back to find it still on the wall- another trip to the front desk and it was taken care of. It’s a pricey hotel to have such a poor response I feel. The next problem just depends on how private you like your bathroom time to be- the door to the bathroom is a sliding glass door the just goes across the opening to the bathroom- it’s not a closed door which is what I prefer- personal choice. So if Brett the driver hadn’t been a part of the deal I think the negatives may have outweighed the positives- but he made the stay great.

Posted by , from Ossining, NY on Aug 18, 2018

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Comment from Hotel Management

Aug 31, 2018 by HotelMgmt

Jennifer, while we are glad you enjoyed some aspects of your stay, we are disappointed you were not satisfied by our customer service, as your comments are not typical of a visit to our hotel. It is our hope you will give us another opportunity to host you, as we wish to change your impression of us!

3 out of 5
I booked a room with 2 queen beds and a "Harbor view." After checking in, I discovered my room was directly across from a building under construction. No Harbor View. I went back down to the front desk and let them know that there was a mix up. The receptionist did her best to find a "Harbor View" room, but was unable to locate one. As it turns out, the kind of room I reserved online, doesn't exist. Okaaaay. So, I asked, instead, for a "City View" room, but those were all occupied. I was eventually put into a "Partial Harbor View" room. This was a room directly facing a building under construction. However, if you stand right up against the window and turn to the right, you can see the harbor. This is not my idea of a room with a view. The mix up was disappointing (I chose the hotel in part, for the view) but the receptionist assured me that they would amend my bill to reflect the downgrade. However, my bill was NOT amended. I called the hotel and was told that I needed to talk with Travelocity and ask them for a partial refund. I did, and after a few phone calls, waiting on hold for many many minutes, Travelocity let me know that the hotel was refusing to issue a partial refund. Travelocity, however, DID offer me a partial refund, which I appreciate. As disappointing as it was that I couldn't get the kind of room I was expecting, I'm even more disappointed by the way the hotel handled my bill. The hotel itself was clean and comfortable, but I won't be repeat customer.

Posted by on Aug 3, 2018

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About the AC Hotel by Marriott Portland Downtown/Waterfront, ME

Location 158 Fore St, Portland, ME 04101

Renovations + Closures

This property is closed from 25 March 2020 to 30 June 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and limo/town car service are available. Public spaces have free WiFi. Event space at this hotel measures 2696 square feet (250 square meters) and includes conference space. The business-friendly AC Hotel by Marriott Portland Downtown/Waterfront, ME also features a fitness center, coffee/tea in a common area, and laundry facilities. Smoking is allowed in designated areas at this 3.5-star Portland hotel.

  • 178 guestrooms or units
  • 6 levels
  • 2696 sq ft of conference space
  • 250 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Car service
  • Wedding services available
  • Newspapers for purchase
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Portland, ME (PWM-Portland Intl. Jetport) (8.3 km / 5.2 mi)
  • Train station: Portland Transportation Center (4.8 km / 3 mi)

Room Amenities

AC Hotel by Marriott Portland Downtown/Waterfront, ME offers 178 accommodations with safes and complimentary bottled water. Televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests can enjoy buffet breakfast for a fee.

AC Lounge - This tapas bar serves light fare only.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

This property doesn't offer after-hours check-in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.

  • Property is cleaned with disinfectant
  • Only service animals are allowed
  • Staff wears personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 16 per person (approximately)
  • Nearby parking fee: USD 30.00 per night
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • AC Hotel Marriott Portland Downtown/Waterfront
  • AC Hotel Marriott Downtown/Waterfront
  • AC Marriott Portland Downtown/Waterfront
  • AC Hotel Marriott Portland Downtown/Waterfront ME
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  • AC Hotel by Marriott Portland Downtown/Waterfront, ME Portland
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  • AC Hotel by Marriott Portland Downtown/Waterfront, ME Portland
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  • Ac Marriott Waterfront
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.