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Embassy Suites by Hilton Portland Maine

3.5-star property
1050 Westbrook Street, Portland, ME 1-855-201-7819

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4.4 out of 5
Excellent!
See all 15 Travelocity Reviews

"I won’t stay anywhere else! Embassy Suites are my home away from home and where I go sometimes to just get away and relax! " More

By a verified traveler on Sat 27 Mar 2021

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Hotel Description

3.5-star hotel near Thompson's Point

Close to airport

Your stay at this Stroudwater hotel places you within 3 miles (5 km) of Thompson's Point and Maine Mall. Also, University of Southern Maine is within 3 miles (5 km) and Portland Museum of Art is within 6 miles (10 km).

Renovated in 2020

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and free perks like continental breakfast and free self parking.

Free WiFi, comfy beds

The 119 soundproofed guestrooms offer free WiFi and comfy beds. Entertainment options include LED TVs with cable channels, while refrigerators and microwaves provide the conveniences of home. Housekeeping is available on request.

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$99* Per night/room May 10 - May 11

Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Portland Maine ratings based on 15 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Portland Maine

Everyone (14) Couples (1) Family (1)
5 out of 5
I won’t stay anywhere else! Embassy Suites are my home away from home and where I go sometimes to just get away and relax!

Posted by on Mar 27, 2021

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Comment from Hotel Management

Mar 30, 2021 by Kyle Manning, Director of Sales & Marketing

Greetings from Embassy Suites by Hilton Portland! Thank you so much for staying with us and for the absolutely wonderful review! We are so happy to read that you enjoyed your experience with us, thank you for your very kind words. We hope to have the opportunity to welcome you back to our hotel soon! Best, Kyle Manning Director of Sales & Marketing

5 out of 5

Posted by on Mar 24, 2021

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Comment from Hotel Management

Apr 5, 2021 by Kyle Manning, Director of Sales & Marketing

Greetings from Embassy Suites by Hilton Portland! Thank you so much for choosing our hotel for your stay in Maine and for the wonderful review! We are so happy to read that you enjoyed your experience with us. We hope to welcome you back to our hotel soon! Best, Kyle Manning Director of Sales & Marketing

1 out of 5
A refund is supposed to be credited back to my account.

Posted by on Aug 13, 2020

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Comment from Hotel Management

Aug 19, 2020 by Kyle Manning, Director of Sales & Marketing

Greetings from Portland, ME! Thank you for staying with us and for the review. We hope to have the opportunity to welcome you back to our hotel soon! Best, Kyle Manning Director of Sales & Marketing

5 out of 5

Posted by on Jul 24, 2020

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Comment from Hotel Management

Jul 29, 2020 by Kyle Manning

Thank you so much for staying with us at the Embassy Suites by Hilton Portland and for the wonderful review! We hope to have the opportunity to welcome you back to our hotel soon! Best, Kyle Manning Director of Sales & Marketing

5 out of 5

Posted by on Oct 19, 2019

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Comment from Hotel Management

Oct 25, 2019 by Kyle Manning, Director of Sales & Marketing

Thank you so much for staying with us at the Embassy Suites by Hilton Portland and for the thoughtful review. We are thrilled to see that you had a great experience with us! We hope to welcome you back to our hotel soon! Best, Kyle Manning Director of Sales & Marketing

4 out of 5

Posted by on Sep 21, 2019

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Comment from Hotel Management

Sep 27, 2019 by Kyle Manning, Director of Sales & Marketing

Greetings from Portland, Maine! Thank you so much for staying with us and for taking the time to write a review! We are thrilled to read that you had a great stay with us! We hope to have the opportunity to welcome you back to our hotel soon! Thank you again for choosing our hotel and for the review! Best, Kyle Manning Director of Sales & Marketing

5 out of 5
The staff were excellent. The front desk and wait staff in the restaurant were awesome. They could not do enough for us. Housekeeping was the same way and the bartender was very friendly. My wife and I both agree that it maybe time to update the rooms but short of that we were very pleased and look forward to our next stay.

Posted by on May 22, 2019

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Comment from Hotel Management

May 28, 2019 by Scott McKenney, General Manager

Thank you for your feedback! We are so glad that you enjoyed your time with us! You will be happy to hear that we will be renovating our rooms in the fourth quarter! Hope to see you again soon!

5 out of 5

Posted by on Feb 26, 2019

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Comment from Hotel Management

Apr 8, 2019 by Scott McKenney

Thank you for the great survey! We appreciate your patronage!

5 out of 5

Posted by on Feb 4, 2019

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5 out of 5
Very nice, large hotel with a grand lobby, all the amenities, and a cordial staff. Comfortable and clean. Open bar and free snacks in the lobby from 5-7. Free breakfast. Pool and hot tub. It is right on top of the airport runway but noise wasn't a problem. Highly recommended.

Posted by on Dec 24, 2018

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Comment from Hotel Management

Dec 27, 2018 by Brad

Thank you for your review and detailed feedback! We are so pleased to read how much you enjoyed all the amenities we offer our guests ; ) We look forward to welcoming you back real soon! Warm regards,

About the Embassy Suites by Hilton Portland Maine

Location 1050 Westbrook Street, Portland, ME 04102

Renovations + Closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):

  • Dining venue(s)

Property Features

Embassy Suites by Hilton Portland Maine offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1620 square feet (151 square meters) and includes conference space. Tour/ticket assistance, gift shops/newsstands, and concierge services are also featured at the business-friendly Embassy Suites by Hilton Portland Maine. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. A complete renovation of Embassy Suites by Hilton Portland Maine was completed in June 2020. Smoking is allowed in designated areas at this 3.5-star Portland hotel.

  • 119 guestrooms or units
  • 6 levels
  • 1620 sq ft of conference space
  • 151 sq m of conference space
  • Built in 1987
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Portland Intl. Jetport Airport (PWM) (0.7 km / 0.4 mi)
  • Train station: Portland Transportation Center (3.5 km / 2.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Portland Maine offers 119 accommodations with MP3 docking stations and safes. Accommodations are furnished with double sofa beds. Pillowtop beds feature premium bedding. 50-inch LED televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Portland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Separate bedroom
  • Pillowtop beds
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free continental breakfast daily from 4:00 AM to 9:30 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Portland Maine has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered extended parking fee: USD 50 per week
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Portland
  • Embassy Suites Hilton Portland Maine Hotel
  • Embassy Suites Hilton Portland Maine
  • Embassy Suites Portland - Downtown Hotel Portland
  • Embassy Suites Portland Hotel
  • Embassy Suites By Hilton Portland Maine
  • Embassy Suites by Hilton Portland Maine Hotel
  • Embassy Suites by Hilton Portland Maine Portland
  • Embassy Suites by Hilton Portland Maine Hotel Portland

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.