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"The hotel is convenient, but the staff at check-in was rude and sent us to a room that was already occu[\pied. " More

By a verified traveler on Thu 07 Mar 2019

Hotel Description

Enjoy the outdoor pool at this 3-star Laguna Hills hotel

In Laguna Hills

At this Laguna Hills hotel, you'll be within 6 miles (10 km) of Irvine Spectrum Center and 9 miles (15 km) of Mission San Juan Capistrano. Orange County Great Park and Dana Point Harbor are within 12 miles (20 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, dry cleaning, and luggage storage are also offered.

Free WiFi, comfy beds

The 147 guestrooms feature thoughtful touches like bathrobes and slippers, while refrigerators and coffee/tea makers offer the conveniences of home. Plasma TVs come with cable channels, and other amenities include free WiFi and pillowtop beds.

Standard Room, 2 Double Beds, Non Smoking (Contemporary)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$97* Per night/room May 3 - May 4

Standard Room, 1 King Bed, Non Smoking (Contemporary)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Hills Hotel, Ascend Hotel Collection ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Hills Hotel, Ascend Hotel Collection

Everyone (5) Family (3)
2 out of 5
Service was a zero! We happened to be there while a few basketball teams were also staying! Very noisy! Did not sleep ! Staff was non existent

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 20, 2019 by 9

Dear Traveler, Thank you for your feedback. I am sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concern has been passed on to the management. We do hope that you will give us another chance in the near future. Front Desk Supervisor Angie Barnes

3 out of 5
The hotel is convenient, but the staff at check-in was rude and sent us to a room that was already occu[\pied.

Posted by on Mar 7, 2019

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Comment from Hotel Management

Mar 19, 2019 by 5

Dear Traveler, Thank you for taking the time to give us your feedback. I apologize for this bad experience. We do hope that you will give us another chance and stay with us in the near future. Front Desk Supervisor Angie Barnes

2 out of 5
The heat did not work . Very cold and they never put order in for a microwave. I ask for a manager and manager never called .

Posted by on Jan 23, 2019

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Comment from Hotel Management

Jan 29, 2019 by 1

Dear Traveler, Thank you for taking the time to give us your feedback. I am very sorry to hear that your stay did not meet your expectations. Please note that your concern has been passed on to the management. Front Desk Supervisor Angie Barnes

5 out of 5

Posted by on Dec 15, 2018

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Comment from Hotel Management

Dec 16, 2018 by 1

Dear Traveler Thank you for taking the time to give us your feedback Front Desk Supervisor Angie Barnes

5 out of 5
Nice clean Hotel. No fuss at check in and was quick.

Posted by on Mar 29, 2017

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4 out of 5

Great place to stay in Laguna Niguel

Pros: Staff is friendly and just nice to sit around the lobby instead of the room.
Cons: Make your check in area a little bigger. Seems kind of crowded having three people work at the counter.
Location: Irvine Spectrum and a few parks around the area
The hotel has a nice lobby area. There are places you can just sit around and work on your computer or just relax and read a book. The rooms are very spacious and comfortable. To me, its very affordable to stay there. Its also to get to the freeway from the hotel.

Posted by , from Long Beach, CA on Aug 6, 2016

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5 out of 5

Great redo on an old neighborhood hotel.

The staff was absolutely flawless. Friendly and helpful and loved our dog! The room was spotless and comfortable.

Posted by on Aug 30, 2015

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5 out of 5

Great Stay

Pros: Free Internet, Quiet
Staff was great and price was great! I will be back soon!

Posted by on Oct 18, 2012

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4 out of 5

Just okay

Pros: safe parking lot
Cons: Poor breakfast, lack of hot water, no free breakfast, pay for fridge/microwave
The staff was pleasantly nice. However the carpet in the room had spots all over it, maybe stains from pets allowed in the room previously, I'm not sure, but it made me feel dirty. The coffee pot had not been cleaned, which leaves me questioning what else wasn't cleaned. Unfortunately I didn't notice this until the 2nd night of my stay and by then it was too late. The laundry room offered is tiny and you have to walk all the way back to front desk if you don't have change on you, I was expecting a change machine in the room. The internet was difficult to connect to, but after connecting worked great. No complimentary breakfast which was disappointing, and drink machines are $2 for a bottle of water. The worst part was the lack of hot water. You had to run the water full blast for 5-7 minutes to get warm water, and you were lucky to get hot at all. This is extremely bad when you have a baby and need hot water. However the location was convenient. I felt very safe which is a major plus. The staff was pleasant. It was pretty. I guess I could stay there again if needed, but honestly I will be trying a different hotel next time I am in the area.

Posted by on Apr 2, 2012

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4 out of 5

Beautiful location and friendly staff

Pros: Close restaurants, Free Internet, Quiet
The staff at The Hills were very nice and helpful. The rooms were clean. The pool area is beautiful. We really enjoyed out stay and work stay there again.

Posted by , from Aurora, CO, USA on Mar 29, 2012

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About the The Hills Hotel, Ascend Hotel Collection

Location 25205 La Paz Rd, Laguna Hills, CA 92653

Renovations + Closures

This property is closed from 25 March 2020 to 20 April 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 10,000 square feet (929 square meters) and includes conference space. An outdoor pool, multilingual staff, and concierge services are also featured at the business-friendly The Hills Hotel, Ascend Hotel Collection. Free self parking is available. For a fee, the property may offer extended parking privileges after check-out. This 3-star Laguna Hills hotel is smoke free.

  • 147 guestrooms or units
  • 4 levels
  • 10,000 sq ft of conference space
  • 929 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Orange County, CA (SNA-John Wayne) (21.9 km / 13.6 mi)
  • Train station: Laguna Niguel Station (5.7 km / 3.6 mi)
  • Parking: Free self parking

Room Amenities

The Hills Hotel, Ascend Hotel Collection offers 147 air-conditioned accommodations with safes and complimentary newspapers. Beds feature pillowtop mattresses. 32-inch plasma televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and hair dryers. This Laguna Hills hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

The Hills Hotel, Ascend Hotel Collection has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 30 per person (approximately)
  • Pet fee: USD 50 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hills Hotel
  • Hills Hotel Laguna Hills
  • Hills Laguna Hills

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Laguna-Hills-Hotels-The-Hills-Hotel,-Ascend-Hotel-Collection.h17012-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.