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Hilton Pensacola Beach

4-star property
12 Via De Luna Dr, Pensacola Beach, FL 1-855-201-7819

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3.4 out of 5
See all 22 Travelocity Reviews

"The room was really spacious. We were also able to do an early check-in which was a major plus! We were able to walk around the property and ate lunch ... " More

By a verified traveler on Mon 20 Jan 2020

Points Of Interest

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Hotel Description

4-star beachfront hotel near Pensacola Beach Pier

Beachfront retreat

Your stay at this Pensacola Beach hotel places you within a 10-minute walk of Pensacola Beach Pier and Casino Beach. Also, Portofino Boardwalk is within half a mile (1 km) and Opal Beach is within 2 miles (3 km).

Full-service spa, indoor pool

A full-service spa, 2 restaurants, and 2 outdoor pools are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the indoor pool and visit the 2 bars/lounges and poolside bar for drinks.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 275 guestrooms also offer WiFi and TVs with cable channels. Other amenities include wired Internet, room service, and coffee/tea makers.

Suite, 2 Bedrooms, View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Junior Suite, 1 King Bed (Parlor, Gulf View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed with Sofa bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Pensacola Beach ratings based on 22 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Pensacola Beach

Everyone (15) Couples (3) Family (5)
5 out of 5

Posted by on Aug 18, 2020

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Comment from Hotel Management

Aug 19, 2020 by Jennifer

Thank you for your terrific 5-star review of our hotel. We are thrilled to know that you enjoyed your stay with us. We would love to welcome you back again soon!

1 out of 5
The rooms are not nice. I had to change rooms due to being placed in a unclean room. It is not worth the rate. It’s right off the beach which is nice but that’s it.

Posted by , from Baton Rouge on Jul 22, 2020

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Comment from Hotel Management

Jul 22, 2020 by Jennifer

Amber, we are so sorry to hear that you had a negative experience at our hotel. Thank you for letting us know that you found your room to be below cleaning standards. We sincerely apologize and hope that you will give us an opportunity to provide you with a better experience in the future. Thanks again.

5 out of 5

Posted by on Jul 16, 2020

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Comment from Hotel Management

Jul 17, 2020 by Jennifer

Thank you so much for your 5-star review of our hotel. We are pleased to know that you enjoyed your stay with us. We hope you'll come visit us again real soon!

1 out of 5
Not a good time at all! I’m following up a big complaint with Hilton today

Posted by , from New Orleans La on Mar 10, 2020

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Comment from Hotel Management

Mar 14, 2020 by Jessie

Hello Joseph. Thank you for leaving us this candid review. We’re so sorry you had a negative experience in our hotel and would love the chance to address your concerns. Your experience sincerely matters to us and we strive to improve with each and every stay. I will pass this on to our management team. We hope to have the opportunity to welcome you back soon and make it up to you!

5 out of 5
The room was really spacious. We were also able to do an early check-in which was a major plus! We were able to walk around the property and ate lunch at the bar while we waited on the room. Great proximity to several restaurants for the rest of the trip.

Posted by , from West Memphis, AR on Jan 20, 2020

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Comment from Hotel Management

Jan 20, 2020 by Bradley D.

Hi Kesha, thank you for staying with us and for sharing some nice feedback. We are thrilled that we were able to get your visit started early and that your accommodations were spacious and located so close to many area hot spots. We sincerely appreciate your patronage and look forward to welcoming you back soon.

5 out of 5
Gorgeous condo like room with three bedrooms, two baths, two balconies, large full kitchen, comfortable living room, washer and dryer. Loved the master soaker bathtub! Beautifully decorated with artwork. Ceiling fans in every bedroom and in living room. Very confusing breakfast set up. Thought it was complimentary and we were embarrassed when we realized it wasn’t. LOVED THE BEACH!!!!!!!! Will be back!!

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by Hilton

Thank you for your comments which will be shared with management and staff

3 out of 5

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 16, 2019 by Hilton

Thank you for your comments

1 out of 5
I booked a room for 5 people they gave me a room that sleeps only 4. I ask for a roll out bed they said no and never brought it. Bathroom had no towels had to call to ask for towels. Bathroom wall full of mildew. The shower was dirty. The people at front desk so rough. They refuse to hear us out they just were like too bad for you. None of them even took the time to look at me when i went to front desk they speak and look at their computers. Felt like i was bothering them more then anything. Also they never came to do our room. I had to call the front desk at 4 30 pm when i got back to room to ask to come clean room. Finally i ask for another room they said they were full, and when i went online to book another room there was fulll of space online. I was very shocked to see a hilton in that condition as i am a world traveler, so i have alot of experience with hotels. Will never go back to hilton pensacola. My room was 502. The worst is when i checked in and ask if the room sleeps five the guy said yes. Then when i go to the room it only sleeps 4. I go back to front desk and the guy turned everthing he said around. He emphasized that since i booked with Travelocity my reservation did not have as much value as booking directly. First time ever that i have this problem. And i have been using travelocity for many many years now. Horrible hotel. Finally i had to find a worker on my floor to get some extra blankets to fix a bed on the floor for my daughter.

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 9, 2019 by Bradley D.

Hello, thank you very much for reaching out to us about your recent stay. We are extremely disappointed and truly sorry for the issues you experienced and wholeheartedly apologize we did not live up to our end of the bargain to provide an extraordinary guest experience. We will be passing along your valuable feedback about inadequate accommodations, state of the bathroom and especially the negative interactions with our team members. We sincerely appreciate your patronage and truly hope that one day we may have the opportunity to welcome you back for an incredible experience in paradise.

4 out of 5
Beautiful views, friendly staff. Breakfast was the same everyday and lines were slow moving for the made to order counter. Could use a few more umbrellas around the pool ares.

Posted by on Jun 27, 2019

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Comment from Hotel Management

Jun 30, 2019 by Heather

Thanks for taking the time to share this with us. It's wonderful you had a great visit and enjoyed the view and our staff. I will make sure to pass along your feedback about the breakfast and the umbrellas for the pool area. We hope you come back again very soon!

4 out of 5

Posted by on Apr 10, 2019

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Comment from Hotel Management

Apr 10, 2019 by Hilton

Thank you for your rating

About the Hilton Pensacola Beach

Location 12 Via De Luna Dr, Pensacola Beach, FL 32561

Property Features

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At Hilton Pensacola Beach you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. For a fee, parking is available. This 4-star Pensacola Beach hotel is smoke free.

  • 275 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 2 bars or lounges
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2003
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Northwest Florida Regional Airport (VPS) (72 km / 44.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Pensacola Beach offers 275 accommodations with laptop-compatible safes and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Televisions come with cable channels and pay movies. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

H2O Cajun-Asian Grill - This restaurant specializes in fusion cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Bonsai Sushi and Lounge - This restaurant specializes in sushi and serves dinner only.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Boat tours nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Sailing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 14.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Self parking fee: USD 15 per day
  • Valet parking fee: USD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Gulf Front
  • Hilton Gulf Front Hotel
  • Hilton Gulf Front Hotel Pensacola Beach
  • Hilton Pensacola Beach
  • Hilton Pensacola Beach Front
  • Hilton Pensacola Beach Gulf
  • Hilton Pensacola Beach Gulf Front
  • Pensacola Beach Gulf
  • Pensacola Beach Hilton
  • Pensacola Beach Hilton Gulf Front
  • Hilton Garden Inn Beach Pensacola
  • Hilton Pensacola Beach Gulf Front Hotel Pensacola Beach
  • Pensacola Hilton
  • Hilton Pensacola Beach Hotel
  • Hilton Pensacola Beach Hotel
  • Hilton Pensacola Beach Pensacola Beach
  • Hilton Pensacola Beach Hotel Pensacola Beach

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.