Nice resort, pushy salesmen
Posted Oct 31, 2016 on Hotels
I left check in annoyed, I understand this is a resort and that part of their job is to try to get you to sit through one of their presentations for a timeshare. We are Disney pass holders and live in Florida so I'm always very up front with resorts because I know the whole time share thing is how some employees make their money so I don't want them to waste time on me. Well this resort regardless of how honest I was still took my room keys over to their timeshare desk to book a meeting with me the following morning. In order for them to give me my keys I had to book a time and they also wanted a $20 refundable deposit to ensure I would show up. I declined that and asked for my keys which the man reluctantly gave to me. The whole process took over 30 minutes. We live about an hour away, we have no need for a timeshare, we get into Orlando in the morning and literally just sleep in rooms we rent. We could pay less to stay other places, but we like to stay at different resorts so we can recommend to friends and family from out of town. Though this place was adequate, I did not appreciate the run around especially after being 100% honest about my intentions to not purchase anything beside my one night at the resort!
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
We sincerely apologize for the inconvenience of the sales staff. It is definitely not our intention to make you feel pressured in any way from anyone on our staff; however, we do offer the opportunity to all of our guests and owners to take a tour and with that, receive certain incentives, with no obligations. Again, we apologize and we do hope that you will give us another opportunity to exceed your expectations.