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"Great"

"4 of the elevators were consistently not working. We paid in advance for valet parking and when we arrived we were told they were full."

"Lets talk food-Metropolotan testaurant breakfast for the price was actually quite bad. The bacon was greasy and soggy, the eggs were ok at best even with a little salsa(cheese would have been a great topper), not many options for drinks. Although the wait staff was very accommodating, I was only offered orange juice or coffee. I would have like water and possibly chocolate milk as well but may have mossed a fridge woth those options, but again did not see one. More muffin options would have been nice, only saw 1 maybe 2 types. Staff-while the wait staff was gracious, I had mixed help from the front desk. My check in was fine but had to ask what the parking protocol was(checkout is 12 but parking for the day ends at 3?!) Shouldnt parking for the day be the entire day or are they talking day before late afternoon or early evening? When i went to checkout for the day and confirm parking times, one of the ladies said i was good to go and keep room keycards for parking garage exit. But she never checked me out of the room!! I had a weird feeling that i could be charged for an extra day so i called the desk from where i was at bartle hall to see if I got checked out of the room. I had not been so she did for me over the phone. That could have been a $200+ mistake that i would have had to pay for Upon leaving the garage i did not see where to drop off the keys(though at this point i was wary anyway that id be charged another day of parking) The valet was nice enough to take keys"

"Always had a wonderful time with my family when we are here room was very clean. You said it were comfortable looked it."

"The facility was wonderful; the room was cleanly appointed and the hot tub and pool were very clean and well-functioning. The only negative remarks would be the breakfast was lack luster, including eggs that felt freezer burnt. Also, the coffee machine in the lobby was disappointing because it was a machine you had to pay to use (other than a small cup of drip coffee)"

"We stayed a week in the Cosmo suite with a toddler. Great room even with the balcony closed. Excellent view. Breakfast and coffee options could improve. They don't match the experience of everything else. Bar and staff are both excellent. Thank you to the staff for a great experience! "