4.1 out of 5

"Beautiful view and walking distance to many places " More

By a verified traveler on Wed 05 Sep 2018

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Hotel Description

4-star beachfront hotel near Waikiki Beach

Beachside getaway

A stay at this Waikiki hotel places you steps from Royal Hawaiian Center and a 5-minute walk from Waikiki Beach Walk. Waikiki Beach and International Market Place are also within half a mile (1 km).

Full-service spa, health club

A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this romantic hotel. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the health club and perks like free WiFi.

Comfy beds, WiFi

Offering conveniences like refrigerators and coffee/tea makers, the 1636 guestrooms also have WiFi and lanais. Pillowtop beds, flat-screen TVs, and room service are also available.

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$189 per night

Deluxe Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Room, Multiple Beds, Oceanfront

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Club Suite, Business Lounge Access, Oceanfront (Malia Ocean Suite)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Club Room, 1 King Bed, Business Lounge Access, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Waikiki ratings based on 99 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Waikiki

Everyone (18)
4 out of 5

Posted by on Dec 31, 2018

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4 out of 5
Considering this is the Sheraton, the rooms are rather dated and not as clean as I expected. There was discoloration on the mirror in the bathroom. Floors had permanent marks on them. Bathroom doors/walls could use some good cleaning. Just not something I expected at the Sheraton.

Posted by on Dec 24, 2018

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Comment from Hotel Management

Jan 11, 2019 by Mari K.

Aloha, Thank you for choosing the Sheraton for your recent stay in Waikiki. We appreciate your feedback on your experience in our rooms and are happy to know that you still enjoyed your stay, Mahalo.

3 out of 5
Strike impacted our entire experience with Sheraton. 1st two nights we were kept awake and asked hotel to move us. Moved to a better room but could still hear strikers. Inconvenienced by lack of restaurants, room service, etc. Hotel staff/mgmt accommodated as well as they could, always professional in our contact. Hotel gave us concessions that were appreciated. This could have been a worse experience if not for professional way we were treated by hotel staff/mgmt. Rating would have Excellent had this not occurred.

Posted by , from Houston, TX on Oct 18, 2018

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Comment from Hotel Management

Oct 22, 2018 by Mari K.

Aloha Jerry&Dolores, We are disappointed to know that we failed to provide you with the excellent stay that you deserve and we typically provide at Sheraton Waikiki. I am happy to know, however, that our management staff was able to assist you while you were here despite the circumstances. We do think Sheraton Waikiki is truly a special place and hope you have the opportunity to experience our property at its best in the future.

1 out of 5
We came to the Sheraton Waikiki for our honeymoon Tuesday. We waited in line for almost 2 hours to be told our room wasn’t ready and they had no idea when it would be ready due to staff going on strike. We have nowhere else to go, and I booked this trip over 9 months ago. We are literally walking on the streets waiting. This is not acceptable and not the service I was expecting from the Sheraton. Please get back to me ASAP and let me know how we can remedy this situation.

Posted by , from Saint Louis on Oct 14, 2018

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Comment from Hotel Management

Oct 31, 2018 by Mari K.

Aloha Alicia, We appreciate you taking the time to provide us with your feedback. We are disappointed to have not been able to provide you with the excellent stay at Sheraton Waikiki that we typically provide and that you deserve. Please contact the hotel direct so that one of our managers can assist you further. Thank you.

5 out of 5
beautiful location on the beach. Infinity pool was very dirty and always full of people, but the rest of the facility was great!

Posted by , from Portland on Sep 24, 2018

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5 out of 5
Beautiful view and walking distance to many places

Posted by , from OR on Sep 5, 2018

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4 out of 5
Hotel is steps away from the beach. The pool is a great size compared to other hotels and includes a fun slide. Loved the Edge pool and that fact that it is adult only! Pool drinks are extremely expensive! The lobby and surrounding area is fantastic. The rooms are ok. They need a huge refurbishing. Our floor was uneven and not flat. Leaned toward the door.

Posted by on Jul 26, 2018

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5 out of 5

Stayed in oceanfront room with view of Diamondhead

Very clean, lots of various activities for anyone. Definitely caters more to adults but there were many children there. Located close to great shopping, restaurants and bus service.

Posted by on May 15, 2018

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4 out of 5
I had a great stay overall and was happy with my room and location. My biggest complaint is that the pools close at 8pm. That is insane! I could understand 10pm but 8 is too early to close down the pools. I was staying there as a single person and I wanted to go swimming when I returned from my busy day. I would be furious if I had kids with me and they were unable to play and swim. I wouldn't have minded kids being loud or playing until at least 10 or 11. Is it because the Rumfire club is right there and having people in the pool detracts from the cool factor? I think next time I visit Honolulu I will say at the Hilton Hawaiian Village since the pools stay open later. In my opinion, the pools are one of the biggest selling points!

Posted by , from St. Louis on Apr 15, 2018

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Comment from Hotel Management

May 11, 2018 by Mari K.

Aloha Annie, Thank you for taking the time to share your feedback with us. We appreciate your suggestion and will share this with our management staff. We do hope you may consider staying with us again in the future. Mahalo!

2 out of 5
With the Sheraton brand you expect quality. Rooms are in dire need of upgrades even really good cleaning and paint would help great location but 12 times to Hawaii first and last time at the Sheraton there's better value for the same or less money. Thanks

Posted by , from alta on Feb 10, 2018

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Property Features

Sheraton Waikiki offers its guests a full-service spa, 2 outdoor swimming pools, a waterslide, and a health club. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business center and limo/town car service are available. A children's pool, spa services, and tour/ticket assistance are also featured at the family-friendly Sheraton Waikiki. A roundtrip airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4-star Honolulu hotel is smoke free.

  • 1636 guestrooms or units
  • 5 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Honolulu, HI (HNL-Daniel K. Inouye Intl.) (15.6 km / 9.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Waikiki offers 1636 air-conditioned accommodations with laptop-compatible safes and video-game consoles. Rooms open to lanais. Beds feature pillowtop mattresses. Flat-screen televisions come with pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Honolulu hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary newspapers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private lanai
  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Sheraton Waikiki has 5 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

The Sheraton Waikiki offers an oceanside resort pool. The Sheraton Fitness Center by Core offers weight machines and cardio equipment with individual TVs. Each night, games, entertainment, and family fun are held at Link @ Sheraton.

Guests can rent boogie boards, surf boards, and snorkel gear at the pool kiosk (surcharges apply). Also, within 1 mile are a public golf course, tennis courts, and jogging paths at Kapiolani Park.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

  • Minimum age to access spa is 12

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests are requested to provide their estimated arrival details in advance. Please contact the property using the information on the reservation confirmation received after booking.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 120.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Noise-free rooms not guaranteed
  • Tax ID - GE/TA-069-973-6064-01

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 37.70 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Fitness/yoga classes
  • Internet access
  • Newspaper
  • Phone calls
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 34.00 and USD 34.00 for adults, USD 17.00 and USD 17.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Airport shuttle fee: USD 32.00 per person (roundtrip)
  • Self parking fee: USD 35.00 per day
  • Valet parking fee: USD 45.00 per day (in/out privileges)
  • Rollaway bed fee: USD 120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hotel Waikiki
  • Sheraton Waikiki
  • Waikiki Sheraton
  • Honolulu Sheraton
  • Sheraton Honolulu
  • Sheraton Hotel Honolulu
  • Sheraton Waikiki Hawaii/Honolulu
  • Sheraton Waikiki Honolulu
  • Sheraton Waikiki Hotel Honolulu
  • Sheraton Waikiki Hotel
  • Sheraton

You should know

  • Sheraton Waikiki offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.