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4.3 out of 5

"Great service and amenities, breakfast was always good every morning, had a nice quiet room at the back of the hotel overlooking the pool. Couldn't ha ... " More

By a verified traveler on Mon 20 Jan 2020

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Hotel Description

Enjoy 2 restaurants at this 3-star Naples hotel

Beach, shopping nearby

You'll be within 2 miles (3 km) of Teddy Bear Museum and 6 miles (10 km) of Vanderbilt Beach with a stay here. Tiburon Golf Club and North Collier Regional Park are also within 6 miles (10 km).

Renovated in 2016

This traditional hotel includes 2 restaurants, an outdoor pool, and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy free perks like full breakfast and free self parking.

Free Internet, comfy beds

The 84 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and pillowtop beds. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Suite, 1 Bedroom, Accessible, Non Smoking (Mobility/Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$119* Per night/room Nov 3 - Nov 4

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking (Two Bedroom)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking (One-Bedroom)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hawthorn Suites by Wyndham Naples Pine Ridge ratings based on 14 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hawthorn Suites by Wyndham Naples Pine Ridge

Everyone (4) Couples (1) Family (6)
1 out of 5
Kimberly the manager AMAZING THANK YOU! Buttt the weekend staff is questionable. Communication is something they lack amongst themselves and the guests..I encountered more of a nightmare during my weekend stay.. I was promised to be able to do something then informed I couldnt; not once but twice. And no complentary bottle of wine, snacks, or small credit will ever make up the time lost and stress during my stay. I am so sad as this was my go to hotel in the area and now I am not too sure I want to return again. Breakfast the bacon was burnt, sausage was like rubber. Eggs dry. Dust in the rooms above the curtains, hair under the sheets on the bed protectant. Hair on the floor in the tub, toothpaste in the sink with hair, door handle falling off the door. Odd looking stains on the curtains, lets not talk about the MOLD!!! trash behind the TV. Is the room really cleaned?! I normally dont do reviews butttt i like to let someone know if i had a bad experience so BUYERS BEWARE!!

Posted by on Aug 12, 2021

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Comment from Hotel Management

Aug 13, 2021 by Danny

Hello, Although Kimberly certainly is amazing and we appreciate you giving her a shout-out, I am so sorry to read your feedback. Our guest satisfaction is something we take quite seriously and I am so sorry that your experience was subpar. I have shared your feedback with all of my departments so that we can use this as a learning experience and avoid this happening to any of our future guests. If you'e interested, please respond with what room you were in so that I can follow up with my Director of Housekeeping and find out who was responsible for cleaning your suite. Again, I am sorry that we dropped the ball on your stay.

5 out of 5
Great service and amenities, breakfast was always good every morning, had a nice quiet room at the back of the hotel overlooking the pool. Couldn't have asked for a better stay. Thanks to all at Hawthorn Suites!!!!

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 28, 2020 by Shamoy Rene

We appreciate your feedback and i am very happy you enjoyed your stay with us. Here at the Hawthorn Suites of Naples, we truly enjoy giving our guests a wonderful experience and great customer service. Our breakfast and complimentary happy hour is one of the best in the area and we are happy to offer complimentary Cabana and bike rentals to our guest. We were thrilled to have you with us and cannot wait to host you again. Thank You, Shamoy Rene

4 out of 5

Posted by on Oct 24, 2019

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4 out of 5
Very good customer service at front desk. 20 minutes to the beach. Off main road good access to restaurants and stores. Pool kept clean. Nice hot tub. Bed a bit hard for my taste. Sofa bed uncomfortable. Limited dishes and pots if you plan to cook. Shower was cold one day.

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 16, 2019 by Derrick

Thank you for taking the time to review our property. I will definitely pass on the kind words about our front desk staff. They will be happy to hear the great job they are doing.

5 out of 5
Only one bad thing- the lobby had a strong cigarette smell. The rest was a great experience!

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 6, 2019 by Derrick

Thank you for the great 5 out of 5 review of the Hawthorn Suites, Naples! We hope to see you the next time you visit our beautiful coast.

5 out of 5
Perfect location for all activities planned. Lots of shops and restaurants.

Posted by on May 28, 2019

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Comment from Hotel Management

Jun 1, 2019 by Derrick

Thank you for the great 10 out of 10 review of the Hawthorn Suites, Naples! We are very centrally located with all kinds of restaurants and activities a short drive away.

5 out of 5
Clean, super comfortable, great breakfast, pool, gym. It had everything we needed. We would stay here again.

Posted by on Dec 22, 2018

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Comment from Hotel Management

Dec 27, 2018 by Derrick

Thank you for the great 5 star review of the Hawthorn Suites, Naples! We look forward to your return.

3 out of 5
My understanding with U was that I would pay cash at checkout, but the hotel pre-charged my debit card and charged an extra $15.00 for incidentals that I never used. The manager said that in 3 to 7 days the $15.00 would be credited back to my account. My question to U... Is this legal? How can the hotel do this? I certainly would never use this hotel again.

Posted by , from Miami on Jun 25, 2018

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Comment from Hotel Management

Jul 24, 2018 by Derrick

This is common practice among all hotels. The property needs to secure payment at check in. If you are going to pay cash, it must be paid the day of arrival so there is secured payment.

5 out of 5

Highly recommend

Wonderful experience. I highly recommend this hotel

Posted by , from Miami, FL on Sep 26, 2016

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5 out of 5

Great hotel

Pros: Room size & breakfast
Cons: nothing
Great hotel for the money. About 20 minutes to Clam Pass Park which is a nice beach. They had a great breakfast in the morning. The room is huge and very comfortable. It is more like a apartment than a hotel.

Posted by , from Miami, FL on Jun 24, 2015

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About the Hawthorn Suites by Wyndham Naples Pine Ridge

Location 3557 Pine Ridge Road, Naples, FL 34109

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Hawthorn Suites by Wyndham Naples Pine Ridge offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 800 square feet (74 square meters) and includes a conference center. Barbecue grills, multilingual staff, and a garden are also featured at the business-friendly Hawthorn Suites by Wyndham Naples Pine Ridge. Self parking is free. A complete renovation of Hawthorn Suites by Wyndham Naples Pine Ridge was completed in December 2016. This 3-star Naples hotel is smoke free.

  • 1 building
  • 84 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 800 sq ft of conference space
  • 74 sq m of conference space
  • Built in 1999
  • Full breakfast (free)
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hawthorn Suites by Wyndham Naples Pine Ridge offers 84 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

The Hawthorn Bar - Onsite lobby lounge. Happy hour is offered.

Breakfast Buffett - Onsite café. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Segway rental/tour nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Maximum 2 per room (weight limit: 30 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawthorn Suites Naples
  • Hawthorn Suites Naples Pine Ridge
  • Hawthorn Suites Wyndham Naples Pine Ridge
  • Hawthorn Suites Wyndham Pine Ridge
  • Hawthorn Suites Wyndham Pine Ridge Hotel
  • Hawthorn Suites Wyndham Pine Ridge Hotel Naples
  • Wyndham Naples
  • Hawthorn Suites Wyndham Naples Pine Ridge Hotel
  • Hawthorn Suites by Wyndham Naples Pine Ridge Hotel
  • Hawthorn Suites by Wyndham Naples Pine Ridge Naples
  • Hawthorn Suites by Wyndham Naples Pine Ridge Hotel Naples

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.