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Catalina Hotel & Beach Club

3.5 star property
3.5-star Art Deco hotel near Collins Avenue Shopping Area

Choose dates to view prices

Photo gallery for Catalina Hotel & Beach Club

Lobby sitting area
Double Bedroom City View | View from room
Lobby
Junior Suite King Juliette Balcony | Egyptian cotton sheets, premium bedding, memory foam beds, minibar
2 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
1732 Collins Ave, Miami Beach, FL, 33139
  • Place, Miami Beach Beaches
    ‪1 min walk‬
  • Place, Collins Avenue Shopping Area
    ‪1 min walk‬
  • Place, Miami Beach Convention Center
    ‪7 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪25 min drive‬

Room options

View all photos for Double Bedroom

Double Bedroom | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Double Bedroom

  • 220 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Junior Suite King | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Junior Suite King

  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Queen Bedroom

Accessible Queen Bedroom | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Accessible Queen Bedroom

  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Bedroom City View

Egyptian cotton sheets, premium bedding, memory foam beds, minibar

King Bedroom City View

  • City view
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for King Bedroom Pool View

Egyptian cotton sheets, premium bedding, memory foam beds, minibar

King Bedroom Pool View

  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for King Bedroom Rooftop Terrace

King Bedroom Rooftop Terrace | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

King Bedroom Rooftop Terrace

  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Bedroom City View

Double Bedroom City View | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Double Bedroom City View

  • City view
  • 220 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Bedroom Pool View

Double Bedroom Pool View | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Double Bedroom Pool View

  • 220 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Queen Bedroom

Queen Bedroom | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Queen Bedroom

  • 180 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite King City View

Junior Suite King City View | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Junior Suite King City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Juliette Balcony

Junior Suite King Juliette Balcony | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Junior Suite King Juliette Balcony

8.0 out of 10
Very good
(3 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double Queen

Junior Suite Double Queen | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Junior Suite Double Queen

8.0 out of 10
Very good
(3 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Bedroom

King Bedroom | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

King Bedroom

7.2 out of 10
Good
(77 reviews)
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Miami Beach

Oceanside stay.At this South Beach hotel, you'll be well placed to visit Collins Avenue Shopping Area and Miami Beach Beaches, both within a 5-minute walk. Also, Ocean Drive is within half a mile (1 km) and Miami Beach Boardwalk is within 2 miles (3 km).

What's nearby

  • Miami Beach Beaches - 1 min walk - 0.0 miles
  • Collins Avenue Shopping Area - 1 min walk - 0.1 miles
  • Espanola Way and Washington Avenue - 1 min walk - 0.1 miles
  • Miami Beach Convention Center - 7 min walk - 0.4 miles
  • Ocean Drive - 11 min walk - 0.6 miles

Getting around

  • Adrienne Arsht Center Metromover Station - 9 min drive
  • Hialeah Market Station - 15 min drive
  • Miami, FL (MPB-Public Seaplane Base) - 18 min drive

Restaurants

  • ‪Rosetta Bakery - ‬2 min walk
  • ‪Cafe Americano Collins Avenue - ‬2 min walk
  • ‪Nauti Grind Cafe - ‬2 min walk
  • ‪Maxine's Bistro & Bar - ‬2 min walk
  • ‪Medium Cool Cocktail Lounge - ‬2 min walk

About this property

Catalina Hotel & Beach Club

3.5-star Art Deco hotel near Collins Avenue Shopping Area
Catalina Hotel & Beach Club offers its guests 2 outdoor swimming pools. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Catalina Hotel & Beach Club. Parking is available for a fee.

This 3.5-star Miami Beach hotel is smoke free.

  • 190 guestrooms or units
  • 3 levels
  • 3 buildings
  • 2 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Built in 1916
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Catalina Hotel & Beach Club offers 190 air-conditioned accommodations with minibars and safes. Memory foam beds feature Egyptian cotton sheets and premium bedding. 42-inch plasma televisions come with satellite channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided weekly.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 42.80 per night)

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: USD 12 to 25 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • Handrails in hallways (38 inches high)
  • Handrails in stairways (38 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch plasma TV with cable/satellite channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 34.20 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Housekeeping
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 25 per person
  • Valet parking fee: USD 42.80 per night
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beach Club Catalina
Catalina Beach
Catalina Hotel Beach Club Miami Beach
Catalina Beach Club Hotel
Catalina Beach Hotel
Catalina Hotel
Catalina Hotel & Beach Club
Catalina Hotel & Club
Catalina Hotel Beach
Catalina Beach Club Miami Beach
Catalina & Club Miami
Catalina Hotel Beach Club
Catalina Hotel & Beach Club Hotel
Catalina Hotel & Beach Club Miami Beach
Catalina Hotel & Beach Club Hotel Miami Beach
Catalina Hotel Beach Club a South Beach Group Hotel

Frequently asked questions

How close is Catalina Hotel & Beach Club to the airport?

Catalina Hotel & Beach Club is 5.1 mi (18-min drive) away from the Miami, FL (MPB-Public Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at Catalina Hotel & Beach Club?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at Catalina Hotel & Beach Club on May 4, 2026 start from $124, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Catalina Hotel & Beach Club have an airport shuttle?

Airport shuttle services are not available at Catalina Hotel & Beach Club.

How close is Catalina Hotel & Beach Club to the beach?

This hotel is a short 4-minute walk from Miami Beach Beaches and 11-minute walk from Lummus Park Beach. Don't forget your sunscreen!

Does Catalina Hotel & Beach Club offer free breakfast?

Free breakfast isn’t provided at Catalina Hotel & Beach Club, but cooked-to-order breakfast is offered for a fee of between USD 12 and 25 per person. It's available every day from 8:00 AM to 1 PM.

Is there a casino at Catalina Hotel & Beach Club?

No, there is no casino at this hotel, but Magic City Casino (16-min drive) and Hialeah Park Race Track (19-min drive) are nearby.

What time is check-in at Catalina Hotel & Beach Club?

Check-in begins at 4:00 PM. A fee applies for early check-in.

Is there free parking at Catalina Hotel & Beach Club?

Free parking is not available at this hotel. Valet parking is available for USD 42.80 per night.

Does Catalina Hotel & Beach Club have a pool?

Catalina Hotel & Beach Club features 2 outdoor pools.

Does Catalina Hotel & Beach Club have a restaurant?

There are 2 onsite restaurants, offering options like American cuisine, al fresco dining, and brunch.

Does Catalina Hotel & Beach Club have a spa?

There are no spa services available at this hotel.

How close is Catalina Hotel & Beach Club to downtown Miami Beach?

Catalina Hotel & Beach Club is 0.2 mi away from Miami Beach.

Catalina Hotel & Beach Club Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 684 out of 1698 reviews
Rating 8 - Good. 255 out of 1698 reviews
Rating 6 - Okay. 255 out of 1698 reviews
Rating 4 - Poor. 187 out of 1698 reviews
Rating 2 - Terrible. 317 out of 1698 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Alberto

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms very noisy, hotel was very noisy and if you want to have time to sleep a little bit longer then this is not the hotel for you. Toilet was not flushing right, food was okay, and internet service was off all the time. Manager kept saying he will take care of it, and nothing was ever done. We had to switch hotel in the middle of our stay for better service, and overall a better hotel that we wanted to enjoy.
Stayed 5 nights in Dec 2025

4/10 Poor

Monika

Stayed 11 nights in Dec 2025

2/10 Terrible

Sakina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This has been the worst experience ever and the worst double room imaginable: extremely small for two people, and seems improvised at the last minute. The bed was broken, and the floor was damaged and unsafe, which is especially dangerous for people’s safety, particularly seniors. The hotel and the rooms are dirty. There is no safe and no microwave, despite what is stated on the website. There is also no clear information: we were given only a black-and-white flyer with minimal details about check-in, check-out, and the Wi-Fi password, which is not secure at all. The staff is unkind and impolite, and some of them do not speak English at all. They struggle to answer properly and keep repeating the same information like robots, especially when we request a service they clearly do not want to provide, probably because of management instructions. They claim that rooms are cleaned every three days — unbelievable — but in reality, the room was never properly cleaned during our six-day stay. They only replaced the towels. That was their idea of “cleaning.” There was no bathroom mat for the shower, and the floor was very greasy and slippery. We were even given a dirty pack of tissues with a greasy package. During five nights of our stay, the floor and the bathroom were never cleaned. Very small space to store/hang clothes. It is UNACCEPTABLE that Expedia keeps recommending it to customers. Our stay was ruined as we never felt comfortable. we will send a formal claim regarding this.
Stayed 5 nights in Dec 2025

2/10 Terrible

Carlos

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not included, however, lots of good places around to eat.
Stayed 2 nights in Dec 2025

2/10 Terrible

Tarlan

Disliked: Cleanliness, staff & service, amenities
Please please please trust me when I say DO NOT STAY HERE. Absolutely awful experience. Mold everywhere. Bugs even in the bed. So musty! Check photos for proof If you use a wheelchair, do not stay here! God help you. The managers suck and don’t care. Hope you’re reading this Diana! The wheelchair ramp was nearly 90°, and not a single employee cared enough to help. The valet stood two feet away and just stared while we struggled. Reception started off friendly, then quickly turned rude and dismissive, except for Barbi, who was the only bright spot and genuinely kind. They left the floors wet and my mom nearly slipped and fell. Workers said “they’re working on it” Somebody get OSHA and the health board here. The carpets smelled like every dog in Miami has peed on them. Our room didn’t even have towels; we had to hunt down housekeeping, and they barely handed us two bath towels, no hand towels, no face towels. Need anymore? The only response is “no towels no towels no towels” what kind of hotel is this? And all of this after waiting 6 hours for a 4:00 PM check-in. Unacceptable.
Stayed 4 nights in Dec 2025

2/10 Terrible

Arthur, Portland

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were putting a different hotel, we made reservations for the Catalina, but they put us in a cat fleet hotel, what a joke what a disgusting joke, pathetic, these people need to have the property condemned, for the price of money we paid, what a joke and I want a refund
Stayed 4 nights in Dec 2025

10/10 Excellent

Zackary

Stayed 2 nights in Dec 2025

2/10 Terrible

Cherlyn

Disliked: Amenities, property conditions & facilities
I give it a four out of 10 because the toilet was not properly working the fridge. It was a very small wonky fridge, and the staff was a bit rude with the exception of the bartender Marco at the other building and the staff who helped me and she actually took me upstairs other than that it was a terrible experience and as a woman I wasn’t able to use the bathroom that was terrible.
Stayed 1 night in Dec 2025

6/10 Okay

LeSher

Liked: Cleanliness
Disliked: Amenities
they own the property next door which i did see when i booked but i booked Catalina specifically but they put me next door. Also the front desk attendant was not there when we came to check in. 15 mins later he came strolling down the street. After finally getting checked in he wrote our room number on the room card sleeve and it was barely ledgible and i walked into the wrong room with a drunk couple knocked out (they didnt shut the door all the way). i went back and he was gone from the desk again and now there were several people waiting. while i waited i figured out what our room number was and went back. the rooftop was under construction also. the mexican restaurant downstairs was decent but i probably wont stay here again.
Stayed 2 nights in Sep 2025

2/10 Terrible

Nickolas

Stayed 3 nights in Dec 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
No running water in the bathroom. No hot water in the shower. No towels. No safe. No shuttle to airport. The did not allow us to leave our suitcases in safe room. Poor service. Avoid at all cost
Stayed 2 nights in Dec 2025

4/10 Poor

Deepa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor service. Room conditions were sub optimal - intermittently working AC, no WiFi, Toilet had bad sewer smells. No Coffee machine or phoone in the room. Loud bass noises from the bar vibrated into the walls.
Stayed 4 nights in Dec 2025

6/10 Okay

ANGELA, Bath

Stayed 1 night in Dec 2025

6/10 Okay

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom ceiling was leaking. Hall carpets were stained. Inadequate storage for luggage when we needed to store them prior to and after check-in.
Stayed 5 nights in Dec 2025

6/10 Okay

Sheena Janelle

Disliked: Cleanliness, property conditions & facilities
Perfect if you want to be in the mix.. loud music is a definite until late hours.
Stayed 2 nights in Nov 2025

2/10 Terrible

Danilo

Disliked: Cleanliness, staff & service
My room smells dead people ! It was terrible never again !
Stayed 5 nights in Dec 2025

4/10 Poor

Kala

Disliked: Cleanliness, amenities, property conditions & facilities
The carpets in the hallways were dirty/stained. The phone in the room didn’t work and even after asking was not fixed. Expedia also was not clear on a number of things 1. Cleaning of room only every 3 days 2. Additional resort fee 30/day 3. No complimentary beverage unless book directly 4. No facilities to make coffee in room or get water It was very dissapointing The pictures look far better than it is In the past Expedia has been very accurate
Stayed 4 nights in Dec 2025

10/10 Excellent

Shondella

Liked: Cleanliness, staff & service, property conditions & facilities
Yes everything was great
Stayed 3 nights in Dec 2025

10/10 Excellent

Petr

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. Easy check in/check out.
Stayed 3 nights in Dec 2025

2/10 Terrible

Deja

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff was extremely rude , they told us we could bring our bags down at 7 am to since our flight was alittle later then they proceed to check us out the hotel without our knowledge and way before 11 am the time they told us and knocked and banged on our door until we left then we we went to get our bags they didn’t want to give them to us acting like we wanted to steal our own luggage . Staff is very dismissive ESPECIALLY if you are POC
Stayed 1 night in Dec 2025

2/10 Terrible

MYA, CATONSVILLE

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were in was abit run down. Disappointed. Area was good. Front desk only answered when you call from the room. Otherwise you just keep calling and calling. Overall it was ok.
Stayed 4 nights in Oct 2025

2/10 Terrible

Reema

Disliked: Cleanliness, amenities, property conditions & facilities
absolutely TERRIBLE stay. We will be reporting back to Expedia on this issue. from night one we faced sooo many issues. Hidden fees, smelly rooms, broken tv and phone and cupboards, no cleaning, no dj, smelly area. Worst of all the staff was SO rude. Not even just a lack of customer service but a lack of human decency. They were hostile, rude, disrespectful and made me and my daughter feel unsafe. DO NOT STAY HERE.
Stayed 4 nights in Dec 2025

2/10 Terrible

Nitin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience of my life. Full stop. We came to South Beach Miami with excitement and high expectations. The moment we checked into this hotel, that excitement disappeared completely. The room was shockingly small, cramped, and nothing like what is advertised online or on booking platforms. The photos are misleading. What you see on the internet is not what you get in reality. The biggest failure, and absolutely unacceptable, was the air-conditioning. The window AC unit did not work for our entire two-night stay. The room became unbearably hot at night. My family and I spent both nights sweating, uncomfortable, and unable to sleep properly. This is Miami. A non-working AC is not a minor issue. It is a deal breaker. I complained to the front desk multiple times. The response was careless and dismissive. No fix. No technician. No room change. Nothing. We were simply ignored and left to suffer through the heat. That is not service. That is negligence. Housekeeping was equally poor. The room felt poorly maintained, and the overall condition showed clear signs of neglect. For the price charged, this is unacceptable. During check-in, I personally witnessed another couple having a heated argument with the front desk about the same problems. At the time, I thought they were exaggerating. I was wrong. I experienced exactly what they were arguing about. I genuinely do not understand how this hotel has an 8 rating. That rating is completely misleading. This property is a 3 rati
Stayed 2 nights in Dec 2025

2/10 Terrible

Yu

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom shower was the worst. There was only half shower door, and the water splashed out pooled in bathroom after every wash. Room phone didn't work. Housekeeping was every 3 days, but even on the 3rd day, the housekeeping wasn't done the whole day until we came back from outside after 5pm. It wasn't convenient at that hour so we had to skip it. So literally no room service for 5 nights except for when we requested additional towels. We also had to request change of bedding because it was dirty when we moved in.
Stayed 5 nights in Dec 2025

8/10 Good

Cathy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed the location
Stayed 1 night in Dec 2025