Book a hotel near Main Event Entertainment, Pond Springs

"Wish there was a little better breakfast"

"This hotel needs a refresh. The elavator is yuck, behind the front counter is messy (tape holding down carpet?), bathrooms were gross in the room. Mold on the tile, dirty grout, mold on the ceiling, and the worst part… a small German cockroach in the sink! I let them know and they moved us. But yuck. The other room had bathroom issues too with just not clean looking. I will say the beds were comfortable and clean so I definitely appreciated that. Definitely wouldn’t stay there again though."

"Cleaning crew never came to our room to clean or provide towels. Second day we asked a cleaning lady why they haven’t cleaned our room and they stated we have to request to be put on the list for them to clean our room. This information was never given to us by hotel staff or anyone."

"I had a very disappointing experience during breakfast. The food was cold, and when I approached the woman in charge to let her know, she gave me a very rude look and completely ignored me. I even spoke to her in Spanish, as I noticed it was her first language, but she still chose to ignore me. To make matters worse, she had a child with her who was constantly screaming, which made the environment uncomfortable and unprofessional. In the end, we decided not to eat anything because the food quality was poor. I also informed a young staff member at the front desk, but his response was simply “ok,” with no attempt to resolve the issue. Overall, very poor service and disappointing experience."

"The staff is always super nice, my room is always very clean. Good amenities. Easy parking. Good breakfast too!"

"Dirt, stains, cigarette burns, mildew smell.......complete trash!"