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"cleanliness, promptness and availability of staff I will be back " More

By a verified traveler on Wed 27 Nov 2019

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Hotel Description

Austin hotel in Pond Springs area

Pond Springs stay

With a stay at this Pond Springs hotel, you'll be within half a mile (1 km) of Solar Eclipse April 8th 2024 and 2 miles (3 km) of Main Event Entertainment. Lakeline Mall and Round Rock Independent School District Athletic Complex are also within 3 miles (5 km).

Property Amenities

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the express check-out. Laundry facilities are provided for your convenience.

Standard Studio, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$77* Per night/room Apr 9 - Apr 10

Deluxe Studio, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Studio, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Extended Stay America Select Suites - Austin - Northwest ratings based on 8 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America Select Suites - Austin - Northwest

Everyone (6) Family (1)
2 out of 5
No amenities- not even a trash can or bar of soap Very scary clientele

Posted by , from MCKINNEY on Feb 13, 2023

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Comment from Hotel Management

Feb 14, 2023 by Hotel Management

Dear TAMARA, Thank you for being our valued guest and posting your remarks online. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Since we are not a full-service property, we offer limited amenities in our rooms. We welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We hope to see you again.Sincerely,Hotel Management

1 out of 5

Posted by on Nov 13, 2022

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1 out of 5
Apparently we were to late and they would not give us our room. The staff wouldnt Eben let us purchsse another room. We had to drice all the way back to waco at 2 am. And they will probably still charge my card! We are very unhappy

Posted by on Feb 20, 2022

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Comment from Hotel Management

Feb 24, 2022 by Shannon - Guest Engagement Specialist - WoodSpring

Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit, Tracy. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.

5 out of 5
cleanliness, promptness and availability of staff I will be back

Posted by on Nov 27, 2019

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Comment from Hotel Management

Nov 29, 2019 by Charlie, Guest Engagement Team- Woodspring Suites

What a wonderful rating! We are so happy to see that you enjoyed your time with us!

1 out of 5
Toilet wouldn't flush even after using a plunger, carpet was filthy with pet odor, floors weren't swept, mopped, or vacuumed, microwave was dirty, pillows stained, shower walls were dirty, tub was dirty, mattress was uncomfortable, trash was left in trash can. Front desk clerk didn't care.

Posted by on Aug 27, 2018

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Comment from Hotel Management

Aug 29, 2018 by Vanessa Gomez-GM

Thank you for the review. Please contact the front desk to further discuss.

1 out of 5

I really wish I did not stay here...

Pros: Just the location of the area.
Cons: The cleanliness.
Location: The location is one of the best locations in the Austin area. I did not think I would have had this experience staying at this location.
There was no one at the front desk to assist upon arriving to check in. There was a bad odor throughout the building. My room honestly had me feeling ill when I awoke. I am so upset and did not sleep comfortably. My bed sheets were stained and dirty. I asked the front desk for new ones and double layered the bed. The restroom toilet top seat was dirty and so were the restroom counters. I arrived extremely exhausted only to leave from here still extremely exhausted.

Posted by on Jan 8, 2018

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Comment from Hotel Management

Jan 18, 2018 by Vanessa Gomez-GM

Thank you for taking a moment to review our location. We will further investigate your issues.

4 out of 5

No service stay

Nice room for the price, had to wait to check in as no-one was attending the front desk. There for 2 nights, no cleaning at all, i had to ask for clean towels after the first night. Don't think i will stay their again.

Posted by , from Houston on May 23, 2017

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Comment from Hotel Management

May 25, 2017 by Vanessa Gomez, General Manager

Thank you for your review. Nightly housekeeping is not a process in our extended stay hotel and can be further discussed with the General Manager at your digression. We appreciate your business.

4 out of 5
THe room and service was very good. It is quite inexpensive but it is clean and comfortable. It made my stay very easy and affordable. This is not a resort but if you need a clean quiet comfortable place to rest your head. This is it.

Posted by , from Phoenix on Aug 11, 2015

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Comment from Hotel Management

Aug 18, 2015 by Heather

Thank you for sharing your kind words with us. We are glad you found our hotel clean and our staff friendly. Thank you again and we hope to see you the next time you're in Austin.

About the Extended Stay America Select Suites - Austin - Northwest

Location 13689 Research Blvd, Austin, TX 78750-2209

Property Features

As a guest of Extended Stay America Select Suites - Austin - Northwest, you'll find a vending machine, laundry facilities, and express check-out. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis. This Austin hotel is smoke free.

  • 1 building
  • 113 guestrooms or units
  • 4 levels
  • Built in 2009
  • Self-service laundry
  • Express check-out
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Select Suites - Austin - Northwest offers 113 accommodations with hair dryers. Accommodations offer separate sitting areas. 34-inch flat-screen televisions come with premium satellite channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations. This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

  • In-room kitchen
  • Dining room
  • Sitting area
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 10:00 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 10:00 PM
  • Saturday - Sunday: 10:00 AM - 8:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Full payment for stays of 7 nights or longer is due at time of check-in for all bookings where payment for the stay will be made on site instead of at the time of booking.

This property's reception is open Monday-Friday 9 AM-8 PM, Saturday 10 AM-4 PM, and Sunday 3-8 PM. If the office is closed, guests can call extension 500 from the lobby phone for check-in assistance.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 10:00 PM
  • Saturday - Sunday: 10:00 AM - 8:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Long-term renters welcome
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • WoodSpring Suites Austin Aquarium Hotel
  • Value Place Hotel Austin Northwest
  • Value Place Austin TX Northwest Hotel
  • Value Place Austin TX Northwest
  • WoodSpring Suites Aquarium Hotel
  • WoodSpring Suites Aquarium
  • Value Place Austin TX (Northwest)
  • Value Place Austin Northwest
  • WoodSpring Suites Austin Northwest Research Blvd
  • Extended Stay America Select Suites Austin Northwest
  • Extended Stay America Select Suites - Austin - Northwest Hotel
  • Extended Stay America Select Suites - Austin - Northwest Austin

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.