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Hotel Regina

3-star property
Alcala 19, Madrid, Madrid 1-855-201-7819

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4.5 out of 5
Excellent!
See all 17 Travelocity Reviews

"excellent location, helpful staff, clean, wish we had more daylight in the room " More

By a verified traveler on Sun 20 Oct 2019

Points Of Interest

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Hotel Description

3-star hotel near Gran Via Street, connected to the airport

City center stay

At this Centro hotel, you'll be within a 5-minute walk of Gran Via Street and Puerta del Sol. Plaza de Cibeles and Plaza Mayor are also within half a mile (1 km).

Renovated in 2020

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 4 conference rooms, 24-hour business center, and airport shuttle. WiFi in public areas is free.

Free WiFi, comfy beds

The 175 soundproofed guestrooms offer free WiFi and comfy beds. Minibars, room service, and pillow menus are also available.

Standard Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max
$78* Per night/room Jul 7 - Jul 8

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Luxury Penthouse, Hot Tub (Terrace)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Deluxe Room (with Panoramic Views)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Triple Room, Multiple Beds

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Junior Suite (with Panoramic Views)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Hotel Regina ratings based on 17 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Regina

Everyone (11) Couples (3) Family (3)
5 out of 5
excellent location, helpful staff, clean, wish we had more daylight in the room

Posted by , from New York on Oct 20, 2019

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Comment from Hotel Management

Oct 21, 2019 by Mónica. Guest Experience

Dear Sam, thank you so much for your rate and for sharing your opinion. At Hotel Regina we like to offer our clients a quality stay, with a kind staff that will be willing to help in anything you need. Our location is also excellent to get to know the city centre. We take note about the more daylight request. We hope you can come back soon. Best regards

5 out of 5
the best part was how helpful and friendly all the staff was, from reception desk employees to their restaurant. Great location. Would definitely stay that again.

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 25, 2019 by Mónica. Guest Experience

Dear guest, all the staff of the hotel want to thank you for your kind words! We really hope that you can come back soon. Best regards

5 out of 5
Incredible hotel. Cannot go wrong. Centrally located. Clean. Gorgeous. Etc.

Posted by on Sep 25, 2019

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Comment from Hotel Management

Sep 30, 2019 by Mónica. Guest Experience

Dear guest, thank you so much for your rate and kind words. We hope you can come back soon. Best regards

5 out of 5
Very nice staff. The construction is still going on but it seems they only start work at 9am or so. There is work outside but also there was work inside the building where we stayed. Free baggage storage after checkout was nice.

Posted by on Jul 11, 2019

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Comment from Hotel Management

Jul 15, 2019 by Mónica. Guest Experience

Dear guest, thank you for your excelent rate and for trusting Hotel Regina for your stay in Madrid. We regret any inconvenience that the works might have caused to you, but we hope you can come back soon. Regards

5 out of 5

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jul 5, 2019 by Mónica. Guest Experience

¡Gracias por su puntuación! Esperamos que pueda volver pronto a alojarse con nosotros. Un saludo

5 out of 5
Great place to stay in Madrid. Centrally located- a short walk to the Royal Palace, el Prado Museum, puerta del sol and shops. There is a lot of construction going on around that area, but you can hardly hear the noise with the window closed. My son and I stayed at a jr suit. It was very spacious, clean and wit a spacious bathroom as well. The whole personnel is friendly and helpful. Breakfast was very good. My son loved the pastries and hams. My favorite was the coffee! Highly recommend.

Posted by on Apr 19, 2019

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Comment from Hotel Management

Apr 20, 2019 by Miriam Munilla | Guest Experience Agent

Dear guest, Thank you very much for taking part of your valuable time to comment your stay with us. It is a good way for us to keep improving. It is a pleasure to know you have enjoyed your stay, specially the breakfast, services and facilities of the hotel. We would like to apologize for the inconvenience you suffered with the construction. Fortunately, everything is going to be finsihed really soon. We would like to thank you again for the comment and we are looking forward to having you with us again soon. Best regards, Miriam Munilla | Guest Experience Agent

5 out of 5

Posted by on Mar 29, 2019

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Comment from Hotel Management

Apr 20, 2019 by Miriam Munilla | Guest Experience Agent

Dear guest, Thank you very much for rating us so positively. Hope to see you really soon for your next visit to Madrid ! Best regards, Miriam Munilla | Guest Experience Agent

5 out of 5
The staff is very cordial and always smile. Despite the construction work on the street, the hotel maintains it's category, cleanliness and excellent service.

Posted by , from Florida, USA on Feb 16, 2019

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4 out of 5
We liked the location of the hotel and the overall condition inside. However, there was a lot of construction outside the property for street renovations at the moment, which wasn’t anything the hotel could do anything about. The other was how the bathroom was designed, something they could control. The door is partially see-through, at the knee down and head up. And has a sliding door. It doesn’t lend much privacy for 3 people even if they know each other well.

Posted by on Feb 10, 2019

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3 out of 5
Location is too-notch and the service was perfect. Allowed us to leave our bags both on check-in and check-out. Biggest gripe was the on-going construction down the hall. We also requested a queen and got two double beds pushed together. Recommend the place, especially for the distance to all the top spots in the city! Just hope that the construction is all done.

Posted by on Feb 9, 2019

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About the Hotel Regina

Location Alcala 19, Madrid, Madrid 28014

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. WiFi is free in public spaces. Event space at this hotel measures 3552 square feet (330 square meters) and includes a conference center. The business-friendly Hotel Regina also features tour/ticket assistance, concierge services, and laundry facilities. An airport shuttle (available 24 hours), a shopping center shuttle, and a train station drop-off service are available for a fee. A complete renovation of Hotel Regina was completed in January 2020. This 3-star Madrid hotel is smoke free.

  • 1 building
  • 175 guestrooms or units
  • 7 levels
  • 3552 sq ft of conference space
  • 330 sq m of conference space
  • Built in 1928
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Adolfo Suarez Madrid-Barajas Airport (MAD) (18.5 km / 11.5 mi)
  • Train station: Madrid Recoletos Station (1.8 km / 1.1 mi)
  • Metro station: Sevilla Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle, train station pick-up, and shopping center shuttle

Room Amenities

Hotel Regina offers 175 accommodations with minibars and safes. Beds feature memory foam mattresses. A pillow menu is available. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bidets and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Memory foam beds
  • Minibar
  • In-room dining (limited hours)
  • Hypo-allergenic bedding
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bidet
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:00 AM.

Caramba - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. 24-hour train station shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Train station transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hotel Regina

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve cribs/infant beds. This property uses eco-friendly cleaning products. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of Measures to reduce infection (Spain) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve cribs/infant beds. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of Measures to reduce infection (Spain) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Measures to reduce infection (Spain)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • Gap period enforced between guest stays 72 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Airport shuttle fee: EUR 35 per vehicle (roundtrip, maximum occupancy 7)
  • Nearby parking fee: EUR 30 per day (open 24 hours)
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)
  • Rollaway bed fee: EUR 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Regina Hotel Madrid
  • Regina Madrid
  • Hotel Regina Madrid
  • Hotel Regina Hotel
  • Hotel Regina Madrid
  • Hotel Regina Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Hotel Regina offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.