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Aparthotel

U-Sense Madrid Santa Ana

3.5 star property
3.5-star aparthotel near Puerta del Sol

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Photo gallery for U-Sense Madrid Santa Ana

Standard Apartment, 2 Bedrooms, Non Smoking | Living room | Smart TV
Superior Apartment, 2 Bedrooms, City View | Living area | Smart TV
Standard Apartment, 2 Bedrooms, Non Smoking | Living area | Smart TV
Superior Apartment, 2 Bedrooms, City View | 2 bedrooms, Select Comfort beds, individually decorated
Standard Apartment, 2 Bedrooms, Non Smoking | Living area | Smart TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washer
  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Plaza de Sta. Ana 2, Madrid, Madrid, 28012
  • Place, Plaza de Santa Ana
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪2 min walk‬
  • Place, Gran Via
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Standard Apartment, 2 Bedrooms, Non Smoking

Standard Apartment, 2 Bedrooms, Non Smoking | 2 bedrooms, Select Comfort beds, individually decorated

Standard Apartment, 2 Bedrooms, Non Smoking

  • 688 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Superior Apartment, 2 Bedrooms, City View

Superior Apartment, 2 Bedrooms, City View | Executive lounge

Superior Apartment, 2 Bedrooms, City View

  • 753 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

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  • Free WiFi
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About the neighborhood

Madrid

Heart of Madrid.A stay at this Madrid Centro aparthotel places you steps from Plaza de Santa Ana and a 5-minute walk from Puerta del Sol. Gran Via and Plaza Mayor are also within half a mile (1 km).
View more Aparthotels in MadridOpens in a new window

What's nearby

  • Plaza de Santa Ana - 1 min walk - 0.0 miles
  • Puerta del Sol - 2 min walk - 0.1 miles
  • Thyssen-Bornemisza National Museum - 6 min walk - 0.4 miles
  • Gran Via - 6 min walk - 0.4 miles
  • Plaza Mayor - 8 min walk - 0.5 miles

Getting around

  • Sol Station - 5 min walk
  • Madrid (XOC-Atocha Train Station) - 18 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Cervecería Alemana - ‬2 min walk
  • ‪La Fragua De Vulcano - ‬1 min walk
  • ‪Cervecería Santa Ana - ‬2 min walk
  • ‪Tapa Tapa - Santa Ana - ‬1 min walk
  • ‪Lateral - ‬1 min walk

About this property

U-Sense Madrid Santa Ana

3.5-star aparthotel near Puerta del Sol
As a guest of this aparthotel, you'll find tour/ticket assistance, express check-in, and express check-out. Public spaces have free WiFi.

This 3.5-star Madrid aparthotel is smoke free.

  • 8 guestrooms or units
  • Breakfast available (surcharge)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Elevator
  • No smoking on site
This aparthotel offers 8 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature Select Comfort mattresses. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Madrid aparthotel provides complimentary wireless Internet access. Smart televisions are featured in guestrooms. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Dining

  • Daily on-the-go breakfast available 4:00 AM to 1:00 PM for a fee: EUR 14 for adults and EUR 14 for children

Bedrooms

  • 2 bedrooms
  • Bedsheets provided
  • Select Comfort mattress

Bathroom

  • 2 private bathrooms
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • 40-inch smart TV

Laundry

  • Washing machine

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Smoking not allowed

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • In a historical district
  • In the city center
  • Near a metro station
  • Near a train station

Things to do

  • Casino nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 8 units
  • Connecting units available
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately EUR 14 for adults and EUR 14 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. The property is professionally cleaned.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

You Apartments Madrid Apartment
You Apartments Apartment
You Apartments Madrid
You Apartments
Oboe Madrid Santa Ana
U Sense Madrid Santa Ana
For You Apartments Madrid
U-Sense Madrid Santa Ana Madrid
U-Sense Madrid Santa Ana Aparthotel
U-Sense Madrid Santa Ana Aparthotel Madrid

Frequently asked questions

How close is U-Sense Madrid Santa Ana to the airport?

This aparthotel is 10.1 mi (21-min drive) away from the Adolfo Suarez Madrid-Barajas Airport (MAD) airport, the closest popular airport to the property.

Does U-Sense Madrid Santa Ana have an airport shuttle?

Airport shuttle services are not available at this aparthotel.

Does U-Sense Madrid Santa Ana offer free breakfast?

Free breakfast isn’t provided at this aparthotel, but to-go breakfast is offered for a fee of EUR 14 for adults and EUR 14 for children. It's available every day from 4:00 AM to 1:00 PM.

Is there a casino at U-Sense Madrid Santa Ana?

No, there is no casino at this aparthotel, but Casino Gran Via (9-min walk) is nearby.

What time is check-in at U-Sense Madrid Santa Ana?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at U-Sense Madrid Santa Ana?

Free parking is not available at this aparthotel.

Does U-Sense Madrid Santa Ana have a pool?

This aparthotel does not have a pool.

Does U-Sense Madrid Santa Ana have a spa?

There are no spa services available at this aparthotel.

How close is U-Sense Madrid Santa Ana to downtown Madrid?

This aparthotel is 0.2 mi away from Madrid.

U-Sense Madrid Santa Ana Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 22 reviews
Rating 8 - Good. 4 out of 22 reviews
Rating 6 - Okay. 0 out of 22 reviews
Rating 4 - Poor. 2 out of 22 reviews
Rating 2 - Terrible. 1 out of 22 reviews

9.2/10

Cleanliness

7.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, room comfort
A very comfortable apartment, decorated nicely. The location was very good, although the Plaza Santa Ana has some construction going on so the view wasn’t as visually appealing as it might normally be… but I did not notice noise from the construction, nor any inconvenience because of it, so it was all good! I wasn’t aware that there was not a front desk at this property (perhaps it was in the description and I didn’t notice it?), and this caused a slight problem for us… firstly, we were not able to leave luggage when our flight arrived before check in time (we used a recommended locker facility), and when a piece of luggage did not arrive with us, there was no front desk to receive it, so we were forced to wait around the apartment rather than be out sight-seeing. But, the apartment itself was excellent and I would definitely consider staying there again.
Stayed 3 nights in Sep 2025

4/10 Poor

Alex

Traveled with family
Liked: Cleanliness, room comfort

Give us all your personal Data! SCARY!

Personal Data personal data personal data AFTER you make a Non Refundable reservation, then you have to give all types of personal data, for everyone. DOB, Passport number, address, Email for each person in your room. Totally uncomfortable doing this. HOTELS.com first says unreasonable, then says you have to do it, or cance AND lose all your money. THEN you are asked to Download a KEY APP to open door, that gives access to your phone. THEN the arrival says somone will meet you on Arrival, but there is no one. Virtual Virtual. THEN showed up 3 hours early, room is ready. Want to put bags in room That will be an extra charge $$$ I would never rent from them again
Stayed 3 nights in Aug 2025

10/10 Excellent

Ghada

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This apartment is in prime location! Everything was so convenient and we walked everywhere. The apartment is super cute and very clean. It has all the things you will need. Host was pretty responsive. I highly highly recommend this apartment.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jeff

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean apartment. Great location overlooking Santa Ana square. Just be aware that there are restaurants with outside seating in the square so you will definitely hear people if you have the windows open. However, it was not loud enough to disturb us with the windows closed. Good communication with property managers. Would stay here again if we make it back to Madrid.
Stayed 2 nights in Sep 2024

8/10 Good

Kim

Liked: Cleanliness, room comfort

Fabulous

Fabulous apartment in a great location. This was our 4th stay in this apartment & we love it. However,the price has doubled since staying the same week last year,so we may not be able to afford to return
Stayed 5 nights in Sep 2023

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a cozy place in the center of all the great culture of Madrid.
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a wonderful apt. in the center of Madrid with access to everything; very nice and comfortable for 3 people and would stay here again / thank you, jc
Stayed 3 nights in Nov 2019

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Beautiful apt in great area-mgt needs improvement

Location and apartment were great but there were a number of issues related to getting into apartment that were very frustrating including being locked out several times when we had to call company in Salamanca to try to open the door electronically. Serious absentee management problems with staff with limited English that have trouble helping solve problems. No mention of a Cleaning fee to paid before hand & apartment web site doesn’t have helpful contact info such as their WhatsApp.
Stayed 3 nights in May 2019

2/10 Terrible

Angelo

Disliked: Cleanliness, staff & service, room comfort
Es un engaño. Te cobran 50 Euros adicionales por obtener un codigo de acceso. No hay nadie con quien quejarte y no te queda mas que pagar. No regresaria por nada. Y su sistema me cobro doble. Me cobró 100 Euros
Stayed 1 night in Mar 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Gilberto

Traveled with group
Liked: Cleanliness, room comfort

Excelente apartamento

Excelente lugar para descansar. Súper limpio y muy cómodo
Stayed 1 night in Sep 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Leandro

Traveled with family
Liked: Cleanliness, room comfort

Muito bom

Apartamento novíssimo, com todo o necessario. Camas super confortáveis, cozinha equipada. Único ponto negativo foi não terem nos avisado que o estacionamento em frente ao hotel (recomendado por eles próprios) não estava disponível, por estar em obras. Perdi um bom tempo circulando pelo centro, tentando achar uma solução.
Stayed 3 nights in Jan 2025

10/10 Excellent

Marvin

Liked: Cleanliness, amenities, property conditions & facilities
Top locatie. Mooie en schone kamers. Overal dichtbij. Goede en hulpzame communicatie per whatsapp! Aanrader! Volgende keer Madrid weer hier boeken
Stayed 2 nights in Jun 2024

8/10 Good

ezio kiyochi mituo

Traveled with family
Liked: Cleanliness, room comfort

O custo beneficio foi bom

Foi boa, porém no check-in foi confuso, não houve uma orientação correta, ficamos em frente a acomodação sem saber como proceder o check-in, ai tinha uma pessoa na entrada da acomodação, que nos orientou e nos forneu a chave de acesso do apto.
Stayed 3 nights in Apr 2024

4/10 Poor

Rauno

Traveled with family
Stayed 6 nights in Oct 2023

10/10 Excellent

Ilaria

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Xira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019