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4.7 out of 5

"We really enjoyed the hotel. It was kept so clean, the rooftop pool was amazing, the staff was so professional and it was noise free considering it wa ... " More

By a verified traveler on Fri 02 Sep 2022

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Hotel Description

4-star hotel near Gran Via Street

Heart of Madrid

Within a 10-minute walk of this Madrid Centro hotel, you'll find Gran Via Street and Puerta del Sol. Plaza Mayor and Royal Palace of Madrid are also within half a mile (1 km).

Renovated in 2020

This hotel features a bar/lounge, a poolside bar, and an outdoor pool. Traveling on business? Take advantage of the 11 conference rooms, as well as the business center and free WiFi in public areas. There's a gym on site, and laundry facilities and concierge services are also offered.

Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$141* Per night/room Oct 26 - Oct 27

Club Room, 1 Double or 2 Twin Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Single Room (Interior)

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

Triple Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Double Room Single Use

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Emperador ratings based on 7 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Emperador

Everyone (2) Couples (1) Family (4)
5 out of 5
We really enjoyed the hotel. It was kept so clean, the rooftop pool was amazing, the staff was so professional and it was noise free considering it was in a busy street. There was a doorman that went above and beyond and I don’t have his name, but wish to thank him.

Posted by on Sep 2, 2022

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Comment from Hotel Management

Sep 2, 2022 by HOTEL EMPERADOR

Dear YolandaFor us is very important that our guests have a perfect stay with us that is why we work so hard everyday and read this comments are the only thing we need.Kind Regards

5 out of 5
Excellent staff very friendly I recommend them. But very noisy. Everything that happens inside the hotel and on the Gran Vía is felt in the rooms. But I really recommend them and Spain is the best place in the world to spend a good vacation.

Posted by , from FT Lauderdale on Apr 24, 2022

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Comment from Hotel Management

Jun 11, 2022 by Hotel Emperador

Nos alegra saber que disfrutó su estancia en el Hotel Emperador. Esperamos poder darle de nuevo la bienvenida en un futuro. Gracias por su opinión.

5 out of 5
Excellent location in the middle of downtown Madrid! Easy access to all the attractions!

Posted by on Jan 7, 2022

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5 out of 5
The location was excellent. It was clean and the staff very friendly The breakfast was very good

Posted by on Jan 5, 2020

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Comment from Hotel Management

Feb 7, 2020 by Hotel Emperador

We are pleased to find that you enjoyed your stay at hotel Emperador in Madrid Hope to welcome here again in a future. Thank you so much for your feedback

5 out of 5
Excellent hotel in an excellent location, been there before and will come back again!!!

Posted by on Oct 23, 2019

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Comment from Hotel Management

Dec 18, 2019 by Hotel Emperador

Dear Guest, We are pleased to read that you enjoyed your stay here at Hotel Emperador. Hope to welcome here again in a future Thank you so much for your feedback.

3 out of 5
Very centrally located. Close to metro. Room was tiny nothing like pics. Air conditioner would not work in room

Posted by on Sep 22, 2019

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5 out of 5
Pool area was really nice. Bar and food good and waitress was friendly.

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 15, 2019 by Hotel Emperador

Dear guest. We are pleased to read that you enjoyed your stay here at hotel Emperador. Hope to welcome here agiam in a near future

Renovations + Closures

The following facilities or services will be unavailable from January 1 2022 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Hotel Emperador offers its guests an outdoor pool and a fitness center. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi. A business center and limo/town car service are available. Event space at this hotel measures 2153 square feet (200 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Emperador. A complete renovation of Hotel Emperador was completed in April 2020. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 232 guestrooms or units
  • 10 levels
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Built in 1947
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Madrid Principe Pio Station (1.3 km / 0.8 mi)
  • Metro station: Santo Domingo Station (0.1 km / 0.1 mi)

Room Amenities

Hotel Emperador offers 232 accommodations with minibars and safes. Satellite television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 38.5 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 14 for adults and EUR 14 for children (approximately)
  • Rollaway bed fee: EUR 38.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emperador
  • Emperador Hotel
  • Emperador Madrid
  • Hotel Emperador
  • Hotel Emperador Madrid
  • Madrid Emperador Hotel
  • Hotel Emperador Hotel
  • Hotel Emperador Madrid
  • Hotel Emperador Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.