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"It was only after opening the window that I became aware how quiet the room was. This clean and modern hotel is in the middle of a city that never sle ... " More

By a verified traveler on Thu 30 Mar 2017

Hotel Description

4-star hotel near Plaza de Santo Domingo, connected to a shopping center

Central Madrid getaway

With a stay at this Madrid Centro hotel, you'll be steps from Plaza de Santo Domingo and Teatro Rialto. Gran Via Street and Lope de Vega Theatre are also within half a mile (1 km).

Nightclub, dining

A nightclub and a restaurant are featured at this smoke-free hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and unwind at the poolside bar and bar/lounge.

Free WiFi, plasma TVs

The 200 soundproofed guestrooms offer free WiFi and minibars. Plasma TVs come with digital channels, and other amenities include room service and hair dryers.

Economy Double Room (located in the 20th century building)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$74* Per night/room Jun 22 - Jun 23

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Santo Domingo ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Santo Domingo

Everyone (2)
2 out of 5

Good hotel for the location.

Pros: Location and staff.
Cons: Needs air conditioning and microwave. They also did not utilize face towels.
Location: Good location. We were able to walk to restraunts and shopping. Taxi service was easy to reach.
The hotel was clean the room was smaller than expected. It had No AIR. We had to open the window to cool the room. There was no microwave. No iron and ironing board in the room. The refrigerater was small and full of the hotel's products no room to put anything we bought. The room also had the smell of a dead mouse. The staff was very professional and helpful. I would NOT stay there again.

Posted by , from USA on May 11, 2017

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Comment from Hotel Management

Dec 27, 2017 by victor

Dear Boo We very much regret that your impression of our hotel was so negative. I would like to concrete that the hotel have A/C during the spring and summer seasson & we have no news that it does not works properly in all the rooms. regarding the microwave and refrigerator are services more adecuate for an aparthotel not for a hotel, as the minibar it is not for a refrigerator use, it is to offer some snacks and beverage for the clients. By the way, you had the option to ask for an iron and ironing board on request, that it would have been provided in your room. We also would like to thanks that your share your experience with us & specially for your comments of our staff. Yours faithfully, Víctor Nicolás Asst.Manager

5 out of 5

Comfortable Hotel in City Center

Pros: As a female travelling alone I felt safe.
It was only after opening the window that I became aware how quiet the room was. This clean and modern hotel is in the middle of a city that never sleeps. From the hotel you can walk to many of the tourist atracctions and a subway station is across the street.

Posted by , from La Hollande on Mar 30, 2017

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Comment from Hotel Management

Nov 16, 2017 by victor

Dear H.H. Happy to read your review as positive. Glad also to see that you felt safe in our city. Thank you madam! We hope to see you again soon. Yours faithfully, Víctor Nicolás- Deputy manager.

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from September 30 to May 31:

  • Swimming pool

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. There's an onsite business center. WiFi is free in public spaces. A seasonal outdoor pool, a nightclub, and a rooftop terrace are also featured at the business-friendly Hotel Santo Domingo. For a fee, parking is available. This 4-star Madrid hotel is smoke free.

  • 200 guestrooms or units
  • 7 levels
  • 2 buildings
  • Built in 2010
  • Dining venue
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Adolfo Suarez Madrid-Barajas Airport (MAD) (17.3 km / 10.7 mi)
  • Train station: Madrid Principe Pio Station (1.4 km / 0.9 mi)
  • Metro station: Santo Domingo Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Santo Domingo offers 200 accommodations with minibars and safes. These individually decorated and furnished accommodations include desks. Plasma televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Sando - This restaurant serves lunch and dinner.

Gin Club Cuevas de Sando - Onsite cocktail bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Santo Domingo

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property’s equipment fee is charged for use of pool towels.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 11 for adults and EUR 11 for children (approximately)
  • Self parking fee: EUR 31 per day
  • Equipment fee: EUR 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Santo Domingo
  • Hotel Santo Domingo Hotel
  • Hotel Santo Domingo Madrid
  • Hotel Santo Domingo Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.