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"We love Madrid and we always stay in this area. This is the first time we stay at this hotel. " More

By a verified traveler on Fri 07 Aug 2015

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Hotel Description

3-star hotel near Joy Madrid

City center stay

With a stay at this Madrid Centro hotel, you'll be steps from Joy Madrid and Plaza de las Descalzas. Puerta del Sol and Plaza Mayor are also within half a mile (1 km).

Round-the-clock service

Free WiFi in public areas, dry cleaning, and luggage storage are available at this hotel. If you want to take your pet along, this pet-friendly property offers everything you'll need for your pet including food and water bowls. There's a safe deposit box and multilingual staff can provide around-the-clock assistance.

Free Internet, LCD TVs

The 68 guestrooms offer free WiFi and free wired Internet, LCD TVs with digital channels, and minibars. Other amenities include room service, hydromassage showerheads, and hair dryers.

Basic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$61* Per night/room Feb 3 - Feb 4

Room (for 5 people)

Bed Count 5 Twin Beds Maximum Occupancy 5 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Room (for 6 people)

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Petit Palace Arenal ratings based on 6 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Petit Palace Arenal

Everyone (1) Family (1)
5 out of 5

Posted by on May 14, 2021

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Comment from Hotel Management

May 27, 2021 by Carolina

Dear Guest, We are glad that you enjoyed your stay!! and hope to see you again very soon. It will be a pleasure to see you back in Petit Palace. Best regards, Carolina Host

4 out of 5

Great location. Big rooms for families

Pros: The room for a family of 4 was big and comfortable. The location was very good.
Cons: The bathroom wasn't very well cleaned. The wifi service didn't work all the time. The front desk staff wasn't friendly.
Location: Great location. Walking distance to Plaza Mayor, Opera, Puerta del Sol
We love Madrid and we always stay in this area. This is the first time we stay at this hotel.

Posted by , from San Diego, CA on Aug 7, 2015

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1 out of 5

boaring

beds were not comfortable the service was horrible and it was a disgusting place to see.

Posted by on May 26, 2010

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5 out of 5

Ideal Location

Our room was very small, but adequate for the 2 of us. We found it to be quite clean, comfortable bed, lots of hot water, excellent A/C, elevator, free internet, excellent location for seeing Madrid -- located between 2 main Metro stations, 1/2 block from the Opera, adequate restaurants, excellent breakfast - worth the extra charge of 8 euros. Desk clerk, Oscar, was very helpful with instructions of how to get to various locations. We extended our stay an extra 4 days!

Posted by on Jul 24, 2007

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2 out of 5

uncomfortable rooms, central location

This hotel is in the heart of the touristy area - near Plaza Mayor. Other than that, it doesn't have much going for it. The rooms had no extras-no iron or hair dryer. All the room have two twins pushed together - no seperate beds, no king/queen. And the bathroom door is made of glass, so if you're sitting on the toilet, a person in the room can look straight through to see you. The non-smoking room smelled of old smoke. Ultimately, the rooms have little to recommend them, but if you're not fussy and you don't plan on spending much time in the hotel, it's okay.

Posted by on Jun 29, 2007

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4 out of 5

Great Hotel

We stayed here for 2 nights on the first part of our European honeymoon and had a great experience. Internet access from room, TV, safe with no deposit required, spacious bathroom. Shower door kept coming off tracks, but no big deal. GREAT European buffet in mornings. Better than othter hotels!

Posted by on Apr 28, 2006

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Property Features

Petit Palace Arenal offers its guests tour/ticket assistance, multilingual staff, and concierge services. Public spaces have free WiFi and wired Internet. The business-friendly Petit Palace Arenal also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). This 3-star Madrid hotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 6 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Offsite parking discounted rates available

Transport

  • Train station: Madrid Principe Pio Station (2.1 km / 1.3 mi)
  • Metro station: Sol Station (0.3 km / 0.2 mi)

Room Amenities

Petit Palace Arenal offers 68 air-conditioned accommodations with minibars and laptop-compatible safes. LCD televisions come with digital channels. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers. This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Shower
  • Hydromassage showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include complimentary bicycles.

  • Free bicycles on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers central heating or air conditioning, depending on the season.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: EUR 7.5 for adults and EUR 7.5 for children (approximately)
  • Nearby parking fee: EUR 28 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Petit Palace Opera Hotel Madrid
  • Petit Palace Arenal Hotel
  • Petit Palace Arenal Hotel Madrid
  • Petit Palace Arenal Madrid
  • High Tech Petit Palace Arenal Hotel Madrid
  • Petit Palace Opera Hotel
  • Petit Palace Opera Madrid
  • Petit Palace Opera
  • Petit Palace Arenal Hotel
  • Petit Palace Arenal Madrid
  • Petit Palace Arenal Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.