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Marriott Madison West

3.5-star property
1313 John Q Hammons Dr, Madison, WI 1-855-201-7819
3.3 out of 5
See all 13 travelocity Reviews

"Great, attentive service from the front desk. " More

By a verified traveler on Sun 27 Jun 2021

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Hotel Description

3.5-star hotel near Lake Mendota

In Madison

At this Madison hotel, you'll be within 6 miles (10 km) of University of Wisconsin-Madison and 9 miles (15 km) of University Ridge Golf Course. Camp Randall Stadium and Alliant Energy Center are within 12 miles (20 km).

Free airport shuttle

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 12 conference rooms, business center, and free airport shuttle. Enjoy the 24-hour gym and perks like free WiFi.

WiFi, Smart TVs

The 292 individually furnished guestrooms offer WiFi and room service. Other amenities include wired Internet, premium bedding, and Smart TVs with cable channels.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$127* Per night/room Jun 25 - Jun 26

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Marriott Madison West ratings based on 13 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Marriott Madison West

Everyone (3) Family (4)
4 out of 5
Great, attentive service from the front desk.

Posted by on Jun 27, 2021

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Comment from Hotel Management

Aug 23, 2021 by GM

Dear Anonymous, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, David Bleuer General Manager

2 out of 5
If you want a clean, quiet, and friendly hotel, DON’T stay here!

Posted by on Oct 27, 2019

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Comment from Hotel Management

Dec 3, 2019 by Nicole McDonnell

Thank you for choosing to stay at the Madison Marriott West and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent experiences like yours from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Middleton. Sincerely, Nicole McDonnell Front Office Manager

1 out of 5
This Marriott is being renovated and I’m sure that when it’s done, it’ll be a wonderful hotel. If they also get new staff. The beds are uncomfortable and we woke up with backaches. The rooms are newly wallpapered and carpeted, the smell of chemicals is overwhelming and headache inducing. We tried an air freshener, but it didn’t help. The entire hotel is dusty and dirty. We were woken up by the construction banging and power tools whirring every morning. To top it all off, the front desk staff was not even friendly. We have always loved our stays at any Marriott, but I will not return to this one and don’t recommend it at all. Everything’s in makeshift order.

Posted by on Oct 27, 2019

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Comment from Hotel Management

Dec 3, 2019 by Nicole McDonnell

Thank you for choosing to stay at the Madison Marriott West and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent experiences like yours from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Middleton. Sincerely, Nicole McDonnell Front Office Manager

1 out of 5
Nobody tell us the Hotel is under major construction no lobby no bar no restaurants toilet and always looks disgusting hot tub is missing I know that has to be done next time put this thing before we book the hotel looks like a war zone I will need something for Marriott for Destroying the weekend thank you 847-309-2041 but also looks bad on your side

Posted by on Sep 2, 2019

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5 out of 5
easy to get to Madison and down town Middleton. Facilities top notch, very comfortable.

Posted by on Oct 22, 2018

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2 out of 5

Really disappointing stay.

Pros: Location
Cons: See comments above. Poor customer service and dirty rooms.
When I checked in, I was given a room on the seventh floor. I took my key cards and went to the room. It smelled very strongly of smoke, so I called the front desk to get another room. I was on hold for at least 5 minutes and was then given a room on the eighth floor, but had to take my luggage and go down to the front desk to get my key card. I went to the new room and it was a suite with a meeting area separate from the bedroom. It was dirty and several lights didn't work. The carpet was stained and had not been vacuumed. The glass on the end tables had not been dusted for quite some time. I tried to open what I thought was a cupboard but was a panel to cover the plumbing and the panel fell on my foot. I didn't have time to get another room, so stayed there and when I checked out the following morning, I shared this info with the front desk and the employee simply shrugged off the comments and offered no apology, etc. I completed an on-line email survey and got a response that was basically a non-response. FYI, I stayed at this hotel in 2005 when I moved to Madison and it looks like there have been no updates to the rooms in 13 years other than new televisions. Bottom line...……….This is the worst Marriott I have ever stayed in. Expensive dirty room and lousy service. I will never stay at a Marriott again.

Posted by , from Woodbury, MN on Aug 14, 2018

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5 out of 5

Travelling alone,I felt safe in this hotel as well as comfortable.

I would recommend this hotel because of the quality of service I get at the front service. Room is clean and roomy which I enjoyed the spaciousness of the room.

Posted by , from Los Angeles on Jun 26, 2012

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4 out of 5

every one was very nice made me feel like royalty

Pros: Free breakfast, Close restaurants
Cons: No free Internet, Noisy
every thing was nice but there where some really loud parties that where very anoying

Posted by , from Indiana, USA on May 2, 2012

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4 out of 5

Everything was to our liking.

Very nice hotel -- not amazing and not bad -- just overall very nice.

Posted by on Feb 7, 2011

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1 out of 5

Go someplace else

Ended up coming during a football coaches' conference we weren't affiliated with, and guests were loud and vulgar, slamming doors in the middle of the night and drinking out in the hallways, even right outside our door. Security didn't do anything. Staff said they couldn't move us to a different room because the hotel was full and conference attendees took up 95% of the rooms. Wish they had told us there was a conference when we checked in with three small children. We didn't get much sleep. Wireless cost $13 a day. No free breakfast. Beds were lumpy and sheets were pulled off by the morning because bottom sheet wouldn't stay on. No fridge in room. Television was standard 27 inch, not a flat screen like at most hotels in this class these days. Looks like a new, well-appointed hotel from the outside, but inside it is well-worn and not all that modern. No fridge in the room. Bathroom had broken ceramic tiles. Exposed plumbing had thick layer of dust.

Posted by on Mar 26, 2010

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About the Marriott Madison West

Location 1313 John Q Hammons Dr, Madison, WI 53562

Property Features

Marriott Madison West offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 50000 square feet (4645 square meters) and includes a conference center. The business-friendly Marriott Madison West also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. A roundtrip airport shuttle is free (available on request). Parking is available for a fee. This 3.5-star Madison hotel is smoke free.

  • 1 building
  • 292 guestrooms or units
  • 10 levels
  • 50000 sq ft of conference space
  • 4645 sq m of conference space
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Marriott Madison West offers 292 accommodations with coffee/tea makers and complimentary weekday newspapers. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Falling Water Cafe - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Marriott Madison West offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 7.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Self parking fee: USD 10.00 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Madison West Marriott
  • Marriott Hotel Madison West
  • Marriott Madison West
  • Marriott Hotel Middleton
  • Marriott Madison West Hotel Middleton
  • Marriott Middleton
  • Middleton Marriott
  • Marriott Madison West Hotel
  • Marriott Madison West Hotel
  • Marriott Madison West Madison
  • Marriott Madison West Hotel Madison

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.