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4.7 out of 5

"Wonderful stay as usual. A little disappointed with our shuttle driver. Did not want to engage in any conversation and just seemed a little irritated ... " More

By a verified traveler on Tue 13 Mar 2018

The Madison Concourse Hotel and Governor's Club ratings based on 45 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Madison Concourse Hotel and Governor's Club

Everyone (7) Couples (1) Family (6)
4 out of 5
The governor club is great and my room with the air tub was wonderful

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 14, 2019 by Kelsey Schaid

Thank you for taking a moment to review your experience in our Governor's Club level! The air tub rooms are such a great way to make your stay that much more relaxing. We're glad you were able to experience that during your visit. Please don't hesitate to reach out if there is anything we can do to make your next visit even better!

5 out of 5
ALL employees gave their all to ensure we had everything we needed. They were cheerful and answered all our questions. We're already looking for a reason to travel to Madison again for our next stay at the Governor's Club. Thanks to everyone at the Concourse.

Posted by , from Massillon, OH on Jul 30, 2019

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Comment from Hotel Management

Aug 5, 2019 by Kelsey Schaid

What a wonderful review, Jim! Thank you so much for taking the time to write about your stay, and our team. We work so hard to make our guests feel welcome, well taken care of, and important during their visits - and it sounds like we were able to do just that for you. Hope to see you again very soon!

5 out of 5
The hotel was modern. Clean. Excellent restaurant. Located in the heart of downtown. Short distance from airport.

Posted by on Jul 24, 2019

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Comment from Hotel Management

Aug 5, 2019 by Kelsey Schaid

Thank you so much for writing about your stay with us - and taking the time to highlight some key takeaways! We love being a central place for Madison visitors - whether traveling for business or for pleasure. Being in the heart of the city means being so close to all the fun Madison has to offer - for us and our guests. Thank you for being our guest here at The Madison Concourse Hotel and Governor's Club. We hope to welcome you back again soon.

5 out of 5
Clean and prestigous. Good shuttle. Big room. Comfy bed and pillows

Posted by on Jul 9, 2019

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Comment from Hotel Management

Aug 5, 2019 by Kelsey Schaid

That's so great to hear! Thank you for leaving such nice comments about your visit. We work so hard to make our guests happy - and are thrilled to hear that those extra special touches and attention don't go unnoticed. Hope to see you again soon here at The Madison Concourse Hotel and Governor's Club.

5 out of 5
Loved the property, pool, and the restaurant with a piano player! Was a pleasant surprise! I will stay there again.

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 22, 2019 by Kelsey Schaid

Thanks so much for your review! We're so glad you enjoyed your stay and the different amenities our hotel has to offer. Hope to see you again soon!

4 out of 5
Spacious, comfortable room. Convenient location within short walking distance of campus, the state capital, and the lakes. Lots of great restaurants and shops nearby.

Posted by on Mar 16, 2019

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Comment from Hotel Management

Mar 18, 2019 by Kelsey Schaid

Thank you so much for taking a moment to rate your visit with us! We're thrilled to hear you enjoyed your guest room, and had so much fun exploring the Madison area. We love being in the heart of the city - and are so glad we could share that with you. Hope to see you again soon!

5 out of 5

Posted by on Feb 27, 2019

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Comment from Hotel Management

Apr 2, 2019 by Tonya

Thank you

5 out of 5
Nicely decorated. Clean quiet and the beds were very comfortable. Pillows were nice. We slept well

Posted by on Dec 17, 2018

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Comment from Hotel Management

Dec 20, 2018 by Kelsey Schaid

Thank you so much for taking the time to write about your visit! We're so happy you loved the decor and found your bedroom to be so cozy. Please come again soon!

5 out of 5
Wonderful stay as usual. A little disappointed with our shuttle driver. Did not want to engage in any conversation and just seemed a little irritated to be driving us. We have always had very friendly and social drivers in the past.

Posted by on Mar 13, 2018

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Comment from Hotel Management

Mar 19, 2018 by Kelsey Schaid

Thank you so much for taking the time to review your visit! We're so happy you had a nice stay overall, but sincerely apologize for your experience with our shuttle driver. We will definitely follow up with our front office and bell team to review. Our team knows just how important it is to make every guest feel welcome and well-taken care of during their visits, and sometimes even the smallest of gestures and conversations can make all the difference. We're sorry we missed the mark this time. However, we truly hope we have the chance to have you return and show you the amazing stay and experience I know we can provide. Thanks again for your feedback, and for being such a valued guest.

4 out of 5

Super Location

Pros: Great location, friendly staff, clean. Updated lobby, Starbucks right here :)
Cons: A/C and Heat were having an argument all night, hard to get a good room temperature. Parking was packed and don't bring your SUV, garage is low !

Posted by on Nov 14, 2016

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Comment from Hotel Management

Dec 1, 2016 by Kelsey

Thank you so much for taking the time to review your visit! We are glad you had a nice time - and found our staff to be so friendly and our Starbucks so convenient! We will be sure to take a look at your room and ensure the HVAC unit is working properly. Thank you for letting us know. We hope to see you again soon!