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4.1 out of 5

"They did a fabulous job making me feel safe staying there during COVID. Rooms were clean and lovely. " More

By a verified traveler on Sat 05 Sep 2020

Hotel Description

4-star hotel near University of Wisconsin-Madison, connected to the convention center

Heart of Madison

Within a 10-minute walk of this Madison hotel, you'll find Capitol Square and Wisconsin State Capitol. Also, Overture Center for the Arts is within half a mile (1 km) and University of Wisconsin-Madison is within 2 miles (3 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a spa tub on site, and concierge services and free newspapers are also offered.

WiFi, refrigerators

The 240 soundproofed guestrooms offer WiFi and 24-hour room service. LCD TVs come with cable channels, and other amenities include wired Internet and refrigerators.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$89* Per night/room Nov 26 - Nov 27

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hilton Madison Monona Terrace ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Madison Monona Terrace

Everyone (9) Couples (1) Business (2) Family (4)
5 out of 5

Posted by on Oct 29, 2020

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5 out of 5
They did a fabulous job making me feel safe staying there during COVID. Rooms were clean and lovely.

Posted by on Sep 5, 2020

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4 out of 5
Very nice . Great location! Easy walking to many areas.

Posted by on Aug 12, 2020

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1 out of 5
I never checked into the hotel because the concert I was going to was postponed like every thing else in the world so I never left Cedar Rapids and I cannot get a hold of anybody regarding a refund for the room I never checked into since you’re no longer taking phone calls and I couldn’t get anything done online either I expect a full refund you cannot be making money off people who have no choice to not travel

Posted by , from Cedar Rapids on Mar 17, 2020

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Comment from Hotel Management

Mar 17, 2020 by Skip Harless (GM)

Good day Mr. Kessler, I am sorry your concert was cancelled and travel plans interrupted by the challenging situation. I am sure Travelocity is experiencing heavy call volume, which may be the reason you have not gotten through. At the hotel we did send your reservation back to them as a refund request which I'm sure they will process for you. I hope you have the chance for a do-over and we have the pleasure of a future visit from you. Be well!

5 out of 5

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 5, 2020 by Skip Harless (GM)

Thanks for the 5! Hope we have you back as our guest again soon.

5 out of 5
Great service, friendly staff. Typical excellent Hilton Service

Posted by on Jul 21, 2019

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Comment from Hotel Management

Aug 3, 2019 by Skip Harless (GM)

Thank you so much!

4 out of 5
Great location and easy to get to despite the local construction. Lobby and property over all was nicely decorated. One complaint about parking: please shave off some of that curb at the approach to the parking ticket dispenser. I chunked a wheel badly because the curb jurs out so far. Not well designed.

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 14, 2019 by Skip Harless (GM)

Thank you for your review. Sorry about your wheel!

4 out of 5
View of Lake Monona. Proximity to state capital. Dining options close.

Posted by on Jun 8, 2019

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Comment from Hotel Management

Jun 16, 2019 by Skip Harless (GM)

Glad you enjoyed.

3 out of 5
The room was real nice and clean. The staff on the frist day were friendly and helpful not so much the second day. Waited 15 mintues for my car frim valet because he also doubled as the shuttle driver. Manager told me it was Hilton policy that i should have called ahead if i wanted my car. After 20 years of staying at Hilton's i have never had to do this and it was not in any of the instructions they left in the room plus he was a real smart ass about it. The wifi was free the first day but on the second wanted to charge me.

Posted by on May 30, 2019

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Comment from Hotel Management

Jun 3, 2019 by Skip Harless (GM)

Thank you for sharing your candid feedback. That is not at all the response I want from any of our associates. Please know I will address this right away. I hope we have another chance to show you our true hospitality one day.

5 out of 5
Great 👍 place to stay when visiting Madison. Excellent location and customer care.

Posted by on Apr 30, 2019

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Comment from Hotel Management

May 4, 2019 by Skip Harless (GM)

Thank you so much! Glad you enjoyed.

About the Hilton Madison Monona Terrace

Location 9 E Wilson St, Madison, WI 53703

Renovations + Closures

The following facilities or services will be unavailable from May 21 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Swimming pool

Property Features

Hilton Madison Monona Terrace offers its guests a spa tub and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 4400 square feet (409 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Madison Monona Terrace. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Madison hotel.

  • 1 building
  • 240 guestrooms or units
  • 13 levels
  • 4400 sq ft of conference space
  • 409 sq m of conference space
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Dane County Regional Airport (MSN) (8.6 km / 5.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Madison Monona Terrace offers 240 accommodations with laptop-compatible safes and safes. 55-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Madison hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

The Audrey Kitchen + Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a spa tub and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30.00 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Enhanced food service safety measures are in place.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQIA friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 25 for adults, USD 10 and USD 20 for children (approximately)
  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 4.95 per night (rates may vary)
  • Covered self parking fee: USD 19.00 per day (in/out privileges)
  • Pet fee: USD 30.00 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Madison Monona Terrace
  • Hilton Monona
  • Hilton Monona Terrace
  • Hilton Monona Terrace Hotel
  • Hilton Monona Terrace Hotel Madison
  • Hilton Terrace
  • Madison Hilton
  • Madison Hilton Monona Terrace
  • Monona Madison
  • Terrace Hilton
  • Hilton Hotel Madison
  • Hilton Madison Monona Terrace Hotel Madison
  • Hilton Madison Monona Terrace Hotel
  • Hilton Madison Monona Terrace Hotel
  • Hilton Madison Monona Terrace Madison
  • Hilton Madison Monona Terrace Hotel Madison

You should know

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.