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4.6 out of 5

"This was great experience. The hotel was clean and the staff was excellent. " More

By a verified traveler on Sat 24 Oct 2020

Hotel Description

Enjoy free breakfast at this Madison hotel

In Madison

Stay at this Madison hotel and you'll be within 9 miles (15 km) of University of Wisconsin-Madison and Camp Randall Stadium. Also within 9 miles (15 km) are University of Wisconsin Hospital and Clinics and Alliant Energy Center.

Renovated in 2018

A 24-hour health club, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. A 24-hour business center, a terrace, and dry cleaning are also on offer.

Free Internet, LCD TVs

The 106 guestrooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and refrigerators. Other amenities include room service, premium bedding, and free local calls. Weekly housekeeping is available.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tru by Hilton Madison West, WI ratings based on 8 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tru by Hilton Madison West, WI

Everyone (4) Family (3)
5 out of 5
This was great experience. The hotel was clean and the staff was excellent.

Posted by , from Orlando, FL on Oct 24, 2020

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Comment from Hotel Management

Oct 26, 2020 by Chris

Dear Mike, Thank you for the five star review! We take pride in our cleanliness and customer service and strive to provide our guests with a great experience. We are so pleased to hear you enjoyed your stay and that our staff helped make your stay great. We will be sure to pass along your feedback to our team so they know their efforts do not go unnoticed. We look forward to serving you during your next stay with us!

3 out of 5

Posted by on Jun 7, 2020

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Comment from Hotel Management

Jun 12, 2020 by Chris

Thank you for your feedback and we're sorry we fell short of your expectations! We are constantly seeking to improve our guest experience so we appreciate your time to rate us. We hope we have the opportunity to serve you again and give you a better stay.

5 out of 5
Very clean and modern property, quiet building, decent lighting in the room.

Posted by , from Richland Center WI on Mar 16, 2020

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Comment from Hotel Management

Mar 16, 2020 by Tru Madison West Team

Dear Barry, Thank you for your review! We take pride in our cleanliness standards and are happy to hear you had a comfortable stay. Should your future travels bring you to Madison, we'd love to have you back as our guest!

5 out of 5
Liked the colors and happy atmosphere, nice decor. Likes all the games. Good breakfast

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 16, 2019 by Tru by Hilton Madison West Management Team

Dear Traveler: Thank you for your feedback! We are TRU-ly thrilled that you enjoyed your stay! We hope to see you again soon. Sincerely: Tru by Hilton Madison West Management Team

5 out of 5
Cute place! Lots to do. Clean, aesthetically pleasing, comfy bed. A win in my book😃

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 26, 2019 by Tru Hilton Madison West Management Team

Dear Traveler: It is great to hear you had a 1st class stay with us! Thank you for taking the time to review our hotel! We hope you will come back to visit us again soon! Sincerely, Tru Hilton Madison West Management Team

5 out of 5
Staff very helpful throughout my stay at Tru Hilton Madison West, and the Very clean Establishment. to the management and staff job very well done.

Posted by on Apr 13, 2019

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Comment from Hotel Management

Apr 15, 2019 by Tru Hilton Madison West Management Team

Dear Traveler: Thank you for sharing a review of your stay with us. We are pleased that you enjoyed your time with us, and that our staff was helpful and friendly throughout your stay. It thrills us to learn that you found your accommodations clean and comfortable. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Should you return to Madison for business or leisure, we hope to have another opportunity to exceed your expectations. Sincerely, Tru Hilton Madison West Management Team

4 out of 5

Posted by on Apr 9, 2019

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Comment from Hotel Management

Apr 11, 2019 by Tru Hilton Madison West Management Team

Dear Valued Guest, It is great to hear you had a 1st class stay with us! Thank you for taking the time to review our hotel! We hope you will come back to visit us again soon! Sincerely, Tru Hilton Madison West Management Team

5 out of 5

Posted by on Mar 10, 2019

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Comment from Hotel Management

Apr 1, 2019 by Tru Hilton Madison West Management Team

Dear Traveler: Thank you for taking the time to review our hotel! We hope you will come back to visit us again soon! Sincerely, Tru Hilton Madison West Management Team

About the Tru by Hilton Madison West, WI

Location 8102 Watts Rd., Madison, WI 53719

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. A 24-hour health club, a terrace, and coffee/tea in a common area are also featured at Tru by Hilton Madison West, WI. Self parking is free. You'll have access to the indoor pool and health club at a partner property. A complete renovation of Tru by Hilton Madison West, WI was completed in 2018. Smoking is allowed in designated areas at this Madison hotel.

  • 106 guestrooms or units
  • 4 levels
  • Built in 2018
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Tru by Hilton Madison West, WI offers 106 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (heating)
  • Fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Weight limit: 100 lbs
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tru Hilton Madison West WI Hotel
  • Tru Hilton Madison West WI
  • Tru by Hilton Madison West, WI Hotel
  • Tru by Hilton Madison West, WI Madison
  • Tru by Hilton Madison West, WI Hotel Madison

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.