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"Hotel experience was very good. Upset that I could have had a better price if I hadn't booked through Travelocity. Will book directly with the hotel n ... " More

By a verified traveler on Fri 29 Jun 2018

Hotel Description

Hotel near West Towne Mall in Madison

In shopping district

You'll be within half a mile (1 km) of West Towne Mall and 2 miles (3 km) of University Research Park with a stay here. Also, Vitense Golfland is within 2 miles (3 km) and Hilldale Shopping Center is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free cooked-to-order breakfast, free self parking, and a free area shuttle. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a 24-hour fitness center on site, and a 24-hour front desk and limo/town car service are also provided.

Free WiFi, comfy beds

The 101 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. LCD TVs come with cable channels, and other amenities include free WiFi and coffee/tea makers.

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$83* Per night/room Nov 3 - Nov 4

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 King Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western West Towne Suites ratings based on 31 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western West Towne Suites

Everyone (9) Couples (1) Family (1)
5 out of 5
The room was spacious, bed was very comfortable, and breakfast was good.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 26, 2019 by Sales Director

Hello, thank you for staying with us and for taking the time to write a review. We are happy to know you enjoyed your room and the made-to-order breakfast. We hope to see you again the next time you're in Madison. Happy travels!

4 out of 5
Location for our needs. Parking was great for us. Easy to find. Like the looks , stay at another BW in Montana and it was equallity as good. No disappointments.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Sales Director

Thank you for staying with us and for your review. We are glad to know the Best Western brand is serving you well. We hope you'll choose to stay with us again. Happy travels!

5 out of 5

Posted by on May 11, 2019

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Comment from Hotel Management

Jun 4, 2019 by Sales Director

Thank you for staying with us and for taking time to review the property. We hope to see you again. Happy travels!

3 out of 5

Posted by on Sep 10, 2018

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Comment from Hotel Management

Sep 13, 2018 by Sales Director

Thank you for staying with us and for taking the time to review our property.

5 out of 5
Hotel experience was very good. Upset that I could have had a better price if I hadn't booked through Travelocity. Will book directly with the hotel next stay.

Posted by on Jun 29, 2018

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Comment from Hotel Management

Jul 1, 2018 by Sales Manager

Thank you for the awesome rating of our hotel. We are sorry that the rate you paid was slightly higher than if you had called us and would like to also mention that when you book directly through our hotel, you can earn points towards free night stays and great gift cards, even airline miles. We look forward to helping you plan your next stay and hope to see you soon.

4 out of 5
Very nice, convenient, clean, quiet and easy to enter and exit to our car. We will definitely stay there again on our next visit to Madison.

Posted by , from central illinois on Feb 20, 2018

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Comment from Hotel Management

Feb 22, 2018 by Sales Manager, BW West Towne Suites

Thank you for the positive rating and endorsement of our hotel. We are happy that you will become one of our regular guests and hope to see you again soon.

4 out of 5

Badger football fun

Efficient front desk staff. Interior is neat and recently updated. No pool. Breakfast has a coupon method for hot food (eggs, pancakes, french toast), but also help yourself items without using coupon (cereal, toast, fruit, yogurt).

Posted by , from two rivers wi. on Nov 21, 2017

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Comment from Hotel Management

Dec 1, 2017 by Sales Manager, BW West Towne

Thank you for the positive rating and endorsement of our hotel and staff. We are very pleased to know that you enjoyed your stay as well as our amenities and renovations. We look forward to your next visit and hope to see you again soon.

5 out of 5

Great breakfasts!

Four choices of hot breakfast platters, made to your request.

Posted by on Nov 8, 2015

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4 out of 5

Good location and reasonable price

Pros: The extra room/TV & the bathroom was excellent, good shower/tub. Breakfast above average for a free hotel breakfast with three made to order options.
Cons: It is slightly dated, but they were upgrading the lobby with a TV and computer access/
Location: Reasonably quick to downtown Madison. Granite City brew pub was right in mall and good place to grab a beer, but no lacking for option in that realm.
We enjoyed the roominess and comfort of the room. The king size bed was very comfortable, nice bathroom. Also liked having a separate room (in the suite) with it's a second TV and microwave/refrigerator.

Posted by , from Northern VA on Oct 15, 2015

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4 out of 5

Middleton vs Madison

There is a definite cost saving by staying outside Madison, especially downtown. Middleton area has great shopping and dining choices. Best Western was a great choice. Although a little dated the room was large and comfortable. The maid service was exceptional as was the front desk. I highly recommend it.

Posted by on Jun 20, 2015

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About the Best Western West Towne Suites

Location 650 Grand Canyon Dr, Madison, WI 53719

Property Features

WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center, limo/town car service, and a meeting room. Free breakfast is served daily. Event space at this hotel measures 770 square feet (72 square meters). A free area shuttle within 5 mi is available. A 24-hour fitness center, a library, and multilingual staff are also featured at the business-friendly Best Western West Towne Suites. Self parking is free. This Madison hotel is smoke free.

  • 101 guestrooms or units
  • 2 levels
  • 770 sq ft of conference space
  • 72 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Madison, WI (MSN-Dane County Regional) (25.5 km / 15.8 mi)
  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western West Towne Suites offers 101 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Madison hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Bathtub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Pets

  • Pets: USD 25 per accommodation, per night (maximum USD 100 per stay), plus a deposit of USD 50.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 80 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 25 per accommodation, per night (maximum USD 100 per stay)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western West Towne
  • Best Western West Towne Suites
  • Best Western West Towne Suites Hotel
  • Best Western West Towne Suites Hotel Madison
  • Best Western West Towne Suites Madison
  • Best Western Madison
  • Best Western West Towne Hotel Madison
  • Madison Best Western
  • Best West Towne Suites Madison
  • Best Western West Towne Suites Hotel
  • Best Western West Towne Suites Madison
  • Best Western West Towne Suites Hotel Madison

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Madison-Hotels-Best-Western-West-Towne-Suites.h25566-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.