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4.3 out of 5

"Friendly and helpful check in staff. Great room rates. " More

By a verified traveler on Sun 16 Feb 2020

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Hotel Description

Hotel near West Towne Mall in Madison

In shopping district

You'll be within half a mile (1 km) of West Towne Mall and 2 miles (3 km) of University Research Park with a stay here. Also, Vitense Golfland is within 2 miles (3 km) and Hilldale Shopping Center is within 6 miles (10 km).

Free shuttle, parking

This hotel doesn't skimp on freebies - guests receive free WiFi, free self parking, and a free area shuttle. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. There's a 24-hour gym on site, and a 24-hour front desk and limo/town car service are also provided.

Free WiFi, comfy beds

The 101 individually decorated guestrooms offer free WiFi and comfy beds. Other amenities include refrigerators, microwaves, and LCD TVs with cable channels.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$77* Per night/room Feb 4 - Feb 5

Standard Room, Multiple Beds, Non Smoking (2 Queen Beds & Third bed is a Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (2 King Beds)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (Living Room;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western West Towne Suites ratings based on 16 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western West Towne Suites

Everyone (11) Couples (1) Family (5)
5 out of 5

Posted by on Sep 13, 2021

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4 out of 5

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by Travis Blair- Sales Manager

Thank you for the feedback! We'll see you next time!

5 out of 5
Friendly and helpful check in staff. Great room rates.

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 19, 2020 by Travis B- Sales Manager

Nothing like being greeted by a smiling face after a day of traveling. I will pass along the kind words to our Front Desk staff. Thank you!

4 out of 5
Love the friendly and helpful staff. The convenient location gets you where you need to go quickly. Loved the made to order breakfast!

Posted by on Jan 31, 2020

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Comment from Hotel Management

Feb 11, 2020 by Travis Blair- Sales Manager

Thanks Warrior33, We pride ourselves on great service and the best breakfast in town!

5 out of 5

Posted by on Nov 26, 2019

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Comment from Hotel Management

Dec 3, 2019 by Sales Director

Thank you for staying with us and for your 5/5 review. We are happy to know you enjoyed your stay and hope to see you again on your next trip to Madison. Happy travels!

5 out of 5
We enjoyed our stay. The facilities were clean and updated. The staff were all very friendly/helpful. The made-to-order breakfast was very good.

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 18, 2019 by Sales Director

Thank you for staying with us and for sharing your kind review. We're happy to know you enjoyed your stay and hope to see you on your next visit to Madison. Happy travels!

2 out of 5
I was initially told that my room reservation (3 people/room) couldn't be filled and if I didn't agree, BW would provide a list of hotels to check with for a room. After a lengthy back-n-forth, BW "found" a handicap accessible room that had a king bed & a pull-out sofa. Offered no apologies and provided no further explanations. Since there was a college football game that weekend, the room availability in Madison was very limited and BW used this fact to their advantage! Terrible way to treat a customer. Ultimately, BW stated that since I went through Travelocity, it was their problem and not BW's problem!!

Posted by , from Commerce Twp., MI on Nov 13, 2019

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Comment from Hotel Management

Nov 14, 2019 by Sales Director

Hello Bob, we apologize for any misunderstanding regarding your reservation.

5 out of 5
The room was spacious, bed was very comfortable, and breakfast was good.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 26, 2019 by Sales Director

Hello, thank you for staying with us and for taking the time to write a review. We are happy to know you enjoyed your room and the made-to-order breakfast. We hope to see you again the next time you're in Madison. Happy travels!

4 out of 5
Location for our needs. Parking was great for us. Easy to find. Like the looks , stay at another BW in Montana and it was equallity as good. No disappointments.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Sales Director

Thank you for staying with us and for your review. We are glad to know the Best Western brand is serving you well. We hope you'll choose to stay with us again. Happy travels!

5 out of 5

Posted by on May 11, 2019

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Comment from Hotel Management

Jun 4, 2019 by Sales Director

Thank you for staying with us and for taking time to review the property. We hope to see you again. Happy travels!

About the Best Western West Towne Suites

Location 650 Grand Canyon Dr, Madison, WI 53719

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center, a meeting room, and limo/town car service. Event space at this hotel measures 770 square feet (72 square meters). A free area shuttle within 5 mi is available. A 24-hour fitness center, a library, and multilingual staff are also featured at the business-friendly Best Western West Towne Suites. Self parking is free. This Madison hotel is smoke free.

  • 101 guestrooms or units
  • 2 levels
  • 770 sq ft of conference space
  • 72 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western West Towne Suites offers 101 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 25-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. This Madison hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 25 per accommodation, per night (maximum USD 100 per stay), plus a deposit of USD 50.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 25 per accommodation, per night (maximum USD 100 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western West Towne
  • Best Western West Towne Suites
  • Best Western West Towne Suites Hotel
  • Best Western West Towne Suites Hotel Madison
  • Best Western West Towne Suites Madison
  • Best Western Madison
  • Best Western West Towne Hotel Madison
  • Madison Best Western
  • Best West Towne Suites Madison
  • Best Western West Towne Suites Hotel
  • Best Western West Towne Suites Madison
  • Best Western West Towne Suites Hotel Madison

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.