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4.4 out of 5

"Great location for our activities plus $1 beers was a plus for a thirsty traveler!! " More

By a verified traveler on Mon 24 Feb 2020

Hotel Description

Hotel near East Towne Mall in Madison

In shopping district

You'll find East Towne Mall and Madison Area Technical College within 3 miles (5 km) of this Madison hotel. Also, American Center is within 2 miles (3 km) and Governor's Mansion is within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and free perks like full breakfast and free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and microwaves, the 122 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include room service, coffee/tea makers, and free local calls.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Non Smoking (Oversized Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western East Towne Suites ratings based on 13 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western East Towne Suites

Everyone (7) Couples (1) Business (1) Family (5)
5 out of 5
Great location for our activities plus $1 beers was a plus for a thirsty traveler!!

Posted by on Feb 24, 2020

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Comment from Hotel Management

Feb 24, 2020 by Tanya Prchal

Dear Guest, Thank you for choosing to stay with us! We were happy to hear that you enjoyed our $1 beers and our location. We look forward to seeing you again in the future.

5 out of 5
The property is very convenient. The rooms are very nice.

Posted by on Oct 22, 2019

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Comment from Hotel Management

Oct 22, 2019 by Tanya Prchal

Thank you for choosing to stay with us! We look forward to seeing you again in the future.

5 out of 5
Great location and it’s clean and dog friendly. The breakfast was delicious and clean helpful staff running it!

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 30, 2019 by Tanya Prchal

Thank you for choosing to stay with us! We were happy to hear that you enjoyed our location, dog friendly and breakfast. We look forward to seeing you again in the future.

5 out of 5

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 4, 2019 by Tanya Prchal

Thank you for choosing to stay with us! We look forward to seeing you again in the future

5 out of 5
We love the breakfast and the pool. We feel this is one of the best hotel values in Madison.

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by Tanya Prchal

Thank you all very much for choosing to stay with us! We were happy to hear that you enjoyed the breakfast, swimming pool and that you think we our the best hotel in Madison, WI. We look forward to seeing you again in the future

4 out of 5
Location was what we need. Mattresses need to be updated.

Posted by on Apr 11, 2019

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Comment from Hotel Management

Apr 26, 2019 by Tanya Prchal

Thank you for choosing to stay with us!

4 out of 5
Comfortable, friendly and helpful staff, good selection for breakfast.

Posted by on Jan 7, 2019

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Comment from Hotel Management

Jan 7, 2019 by Tanya Prchal

Thank you for choosing to stay with us! We were happy to hear that you enjoyed the breakfast selection and that you were comfortable with your stay. We look forward to seeing you again in the future

4 out of 5
Hotel staff, especially Hannah, were great! Very helpful and friendly. Rooms were clean and comfortable, but a bit outdated and could use some brighter lighting. Good breakfast!

Posted by on Oct 9, 2018

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Comment from Hotel Management

Oct 10, 2018 by Tanya Prchal

Dear Guest, Thank you for choosing to stay with us. We look forward to seeing you again when in Madison, WI

4 out of 5
Great bathroom, pool and whirlpool. Mattress a little lumpy and sheets scratchy. Nice breakfast buffet.

Posted by on Aug 8, 2018

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Comment from Hotel Management

Aug 9, 2018 by Tanya Prchal

Dear Guest, Thank you for taking the time and leaving us your feedback. We were beyond happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

5 out of 5

WONDERFUL

Pros: Comfortable
Cons: The key cards were an issue. They would get detected if they got near your cellphone. If there were some way to solved that issue it would be great.
Location: Everything was convient
Everything was wonderful, all the staff were great. Breakfast Sat. April 1st and Sun. April 2nd was very good. the Lady running the breakfast was wonderful.

Posted by on Apr 5, 2017

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About the Best Western East Towne Suites

Location 4801 Annamark Dr, Madison, WI 53704-7402

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western East Towne Suites offers its guests an indoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available. Event space at this hotel measures 1,375 square feet (0 square meters). A roundtrip airport shuttle is free (available on request). The business-friendly Best Western East Towne Suites also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This Madison hotel is smoke free.

  • 122 guestrooms or units
  • 4 levels
  • 1,375 sq ft of conference space
  • 0 sq m of conference space
  • Full breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Sofa bed
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Dane County Regional Airport (MSN) (13.2 km / 8.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Best Western East Towne Suites offers 122 accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with single sofa beds. Televisions come with cable channels. This Madison hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Microwave
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Minimum guest age is 0
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 5 per day
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western East Towne
  • Best Western East Towne Suites
  • Best Western East Towne Suites Hotel
  • Best Western East Towne Suites Hotel Madison
  • Best Western East Towne Suites Madison
  • East Towne Suites
  • Best Western East Towne Hotel Madison
  • Best East Towne Suites Madison
  • Best Western East Towne Suites Hotel
  • Best Western East Towne Suites Madison
  • Best Western East Towne Suites Hotel Madison

You should know

  • Best Western East Towne Suites offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions