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Marriott Jacksonville Downtown

4.0 star property
4-star hotel near Times-Union Center for the Performing Arts

Choose dates to view prices

Photo gallery for Marriott Jacksonville Downtown

Serves lunch and dinner
Creator video - submitted by Chris Grady
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Outdoor pool, open 7:00 AM to 9:00 PM, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
245 Water St, Jacksonville, FL, 32202
  • Place, Times-Union Center for the Performing Arts
    ‪1 min walk‬
  • Place, Florida Theatre
    ‪7 min walk‬
  • Place, Prime F. Osborn III Convention Center
    ‪12 min walk‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Club Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 1 King Bed

  • 362 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, City View, Corner

9.0 out of 10
Wonderful
(4 reviews)
  • 450 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(14 reviews)
  • 362 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, River View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View

8.4 out of 10
Very good
(11 reviews)
  • 362 sq ft
  • Sleeps 3
  • 1 King Bed
  • River view

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(43 reviews)
  • 362 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Jacksonville

Heart of Jacksonville.You'll be steps from Times-Union Center for the Performing Arts and within a 10-minute walk of Museum of Contemporary Art Jacksonville with a stay at this Downtown Jacksonville hotel. Florida Theatre is 0.6 mi (1 km) away.

What's nearby

  • Jacksonville Symphony Orchestra - 1 min walk - 0.0 miles
  • Times-Union Center for the Performing Arts - 1 min walk - 0.1 miles
  • Florida Theatre - 7 min walk - 0.4 miles
  • Prime F. Osborn III Convention Center - 12 min walk - 0.7 miles
  • VyStar Veterans Memorial Arena - 3 min drive - 1.3 miles

Getting around

  • Jacksonville Central Station - 3 min walk
  • Jacksonville Station - 15 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 26 min drive

Restaurants

  • ‪On The Fly - ‬3 min walk
  • ‪Robert E. Jacoby Symphony Hall - ‬1 min walk
  • ‪Confetti's - ‬4 min walk
  • ‪The Court Urban Food Park - ‬2 min walk
  • ‪Juliette's Bistro - ‬5 min walk

About this property

Marriott Jacksonville Downtown

4-star hotel near Times-Union Center for the Performing Arts
Marriott Jacksonville Downtown offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 9 meeting rooms. Event space at this hotel measures 12972 square feet (1205 square meters) and includes a conference center. The business-friendly Marriott Jacksonville Downtown also features multilingual staff, a garden, and concierge services. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

  • 1 building
  • 354 guestrooms or units
  • 12 levels
  • 12972 sq ft of conference space
  • 1205 sq m of conference space
  • Built in 1987
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Marriott Jacksonville Downtown offers 354 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

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Exterior
Hyatt Regency Jacksonville
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 1,436 reviews
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The price is $191
Jan 31 - Feb 1
Total with taxes and fees
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 36 per night; includes in/out privileges)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Pool access ramp on site
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with premium digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from October 20 2025 to January 15 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Lobby
  • Meeting facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 75 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Omni Jacksonville
Jacksonville Omni
Jacksonville Omni Hotel
Omni Hotel Jacksonville
Omni Jacksonville
Omni Jacksonville Hotel

Frequently asked questions

How close is Marriott Jacksonville Downtown to the airport?

Marriott Jacksonville Downtown is 18.7 mi (26-min drive) away from the Jacksonville, FL (CRG-Jacksonville Executive at Craig) airport, the closest popular airport to the property.

How much does it cost to stay at Marriott Jacksonville Downtown?

As of Jan 22, 2026, prices found for a 1-night stay for 2 adults at Marriott Jacksonville Downtown on Feb 15, 2026 start from $179.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Marriott Jacksonville Downtown have an airport shuttle?

Airport shuttle services are not available at Marriott Jacksonville Downtown.

How close is Marriott Jacksonville Downtown to the beach?

This hotel is 6.4 mi (21-min drive) from Kurzius Beach.

Does Marriott Jacksonville Downtown offer free breakfast?

Free breakfast isn’t provided at Marriott Jacksonville Downtown, but full breakfast is offered for a fee of between USD 15 and 25 per person. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Marriott Jacksonville Downtown?

No, there is no casino at this hotel, but bestbet Orange Park (20-min drive) is nearby.

What time is check-in at Marriott Jacksonville Downtown?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM.

Is there free parking at Marriott Jacksonville Downtown?

Free parking is not available at this hotel. Valet parking is available for USD 36 per night.

Does Marriott Jacksonville Downtown have a pool?

Marriott Jacksonville Downtown features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 9:00 PM.The property will be renovating the pool from October 20 2025 to January 15 2026 (completion date subject to change).

Does Marriott Jacksonville Downtown have a restaurant?

Marriott Jacksonville Downtown is home to JBar, which features American cuisine.

Does Marriott Jacksonville Downtown have a spa?

There are no spa services available at this hotel.

How close is Marriott Jacksonville Downtown to downtown Jacksonville?

Marriott Jacksonville Downtown is 0.6 mi away from Jacksonville.

Marriott Jacksonville Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 572 out of 1002 reviews
Rating 8 - Good. 186 out of 1002 reviews
Rating 6 - Okay. 116 out of 1002 reviews
Rating 4 - Poor. 58 out of 1002 reviews
Rating 2 - Terrible. 70 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Cornelius

Stayed 1 night in Nov 2025

6/10 Okay

Franklin

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, room was clean and the staff was friendly. I am giving this a lower score because of the $150 pet fee which I missed when reserving the hotel and is exorbitant! a $150 per night room turned into $420, just very frustrating. Impossible to travel any more and stay at a clean hotel without being milked dry.
Stayed 1 night in Nov 2025

2/10 Terrible

Amy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked through hotels.com and prepaid. Billed for two of the three nights again at the property. Charged for valet parking but told it was self park with a $___five in/out fee on top of $___twenty per night. The paid valet parking was actually $_____ thirty six per night which they increased without notice on the third night due to an “event.” Hotel is dirty and in a bad area. “Housekeeping” failed to vacuum or wipe the bathroom down during the entire stay. Pictures and receipts to prove. Will have to dispute the charges through the bank as the staff was no help at all. Never. Again. Not through hotels.com or at a Marriott. Discount sites for discount hotels get you a discount experience. You can keep your “rewards” and so on. No interest. Deleting account and app. Hilarious, requested to revise my review and leave out prices. All you need to know about hotels.com right there. Weak.
Stayed 3 nights in Oct 2025

10/10 Excellent

Desmonique

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities
The entire hotel needs a refurbishment. The elevators looked old and the decor was out dated. The entrance was very difficult to access with our rental car. The valet attendants were nice but overwhelmed with too many cars in a very small space. Had to wait a long time to get back into the drop off area on Saturday night due to a high number of cars trying to valet. The walls in our first room were very thin and we had an adjoining door to the next room. The walls were so thin that we heard the people in the next room having sex for hours and I had my daughter in the room with me. The next morning I asked for a different room without an adjoining door and they were very nice to accommodate us. We ate breakfast in the main restaurant on Saturday and had to wait a long time to get our food. We waited so long that the waitress told us to go up to the buffet and get something to eat because it was taking so long. The staff was very nice about the situation but it delayed our schedule for the rest of the day. When we only had one day to sight see, that is a big deal. Both of our rooms were clean and nice but that was the only bright spot of staying there.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Derik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Mercedes Brenya

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

Raesean

Stayed 1 night in Oct 2025

10/10 Excellent

Jacqueline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 4 nights in Oct 2025

6/10 Okay

Riley

Traveled with family
Disliked: Amenities
Bed was bumpy. They need free breakfast. You need a key card entry on far back of building. Didn’t get my room was ready text until after I checked in. Valet took 20 minutes. Both major flaws. Staff was great.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Room was as advertised
Stayed 1 night in Oct 2025

2/10 Terrible

Sean

Disliked: Property conditions & facilities, room comfort

Meh

Pillows were flat, walls were paper thin, heard drunk neighbors arguing at 1am. The shower took forever to get warm, the toilet had to be held for 20 seconds to flush, definitely not staying here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Ryan

Stayed 1 night in Sep 2025

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Joe H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Every relaxing hotel

Nice hotel by the St. Johns River. They have a small full service bar for drinks and watching sports. Amy was very pleasant and attentive.
Stayed 1 night in Sep 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Precious

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly- even with everything that’s going on, staff still had a smile.
Stayed 1 night in Oct 2025

10/10 Excellent

Courtney

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would recommend
Stayed 1 night in Sep 2025

10/10 Excellent

Toby

Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2025

10/10 Excellent

Stacia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the third time to stay at this location and it did not disappoint, The rooms have been renovated and have a more modern feel. The staff has been extremely welcoming and helpful each time. We attended for an NFL game and Tony, the concierge, recommended delicious places to eat and took care of arranging our ride to and from the game. The restaurant has a nice selection of food and drinks and plenty of space to accommodate many guests. The staff is the best part of this hotel for 3 years in a row now. We really appreciated them!
Stayed 2 nights in Sep 2025

6/10 Okay

Seloid

Liked: Cleanliness, amenities, property conditions & facilities
Had a problem with check in1requested an early check in and did not receive.Arrived at property at 11:30 and did not get into room until 2:30 pm!!
Stayed 2 nights in Sep 2025

8/10 Good

Desmond

Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service
Close to EverBank Stadium
Stayed 1 night in Sep 2025