"Not very friendly and seemingly not all that concerned about their guests at the front desk. The room was clean but the aging grout in the bathroom wa ... " More
In Brooks
Within 3 miles (5 km) of this Brooks hotel, you'll find Hawks View Glass Art Tour Cafe and Brooks Hill Winery. Maplehurst Golf Course and Silver Heights Plaza Shopping Center are also within 6 miles (10 km).
Free perks
This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 24-hour business center and free internet in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.
Dec 13, 2023 by Guest Relations Management
Hi Mary,Thanks for your great 4 out of 5 rating! Your kind feedback improved our day, and we're glad you had a pleasant experience. We value your feedback and are here to guarantee that your future stay is nothing short of a 5-star joy. I can't wait to see you again for an even better encounter!
Oct 17, 2023 by Guest Relations Specialist
Dear Tammy, Thank you for your high rating! We appreciate your positive feedback, and we're delighted to hear that you had a great experience during your stay with us. If you ever have any specific comments or suggestions in the future, please don't hesitate to share them. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay. Thank you for choosing our hotel!
Sep 10, 2023 by Manager
Hello Rachel,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
Aug 1, 2023 by Guest Relations Specialist
Thank you for sharing your feedback. We apologize for the negative experience you had during your stay. We take your comments seriously and regret the issues you encountered with the room, staff, and pool area. Your feedback will be addressed with our team to ensure improvements are made. We apologize for any inconvenience caused by the misunderstanding regarding the smoking accusation and the deposit. We're glad to hear that the manager eventually resolved the deposit issue. Your satisfaction is our priority, and we hope to have the opportunity to make it up to you in the future.
Mar 29, 2023 by Guest Relations Specialist
Thank you so much for taking the time to share your thoughts and provide us with an unbiased assessment of the guest experience at our hotel. I appreciate your suggestions for improvement, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, even though our own standards are very high, and include checking in to ensure that rooms are as clean as possible. We hope to see you again soon and to impress you.
Oct 27, 2022 by Guest Relations Specialist
Hello Karen, We are saddened to know that you felt unsafe in our hotel and we apologize for the issues you had. We’ll make sure to keep the photos updated for our guests' reference. Our cleaning staff has already been informed about the issue and taking the necessary effort to address your concerns. We appreciate your feedback and we hope you'll give us another chance in the future.
Sep 21, 2022 by Guest Relations Specialist
Dear Allison, We appreciate you taking the time to rate and evaluate your stay at our hotel. I'm sorry to hear that you had such a negative experience because of concerns that could have been addressed sooner. I apologize for any rudeness you experienced during your visit, and I assure you that your concerns have been discussed with our entire staff and management team to ensure that nothing similar happens again.
Apr 28, 2022 by Guest Relations Specialist
Thank you for taking the time to provide comments. Our hotel is dedicated to providing pleasant, clean, and friendly lodgings, and guest comfort and satisfaction are of the utmost importance to us. Please accept my apologies for any inconvenience these issues may have caused you. This review provides us with insight into your experience and allows us to improve.
Apr 29, 2022 by Guest Relations Specialist
We are so honored that you've chosen us to host your stay, and we are overjoyed to learn that you had a good time. We can't wait to welcome you back the next time you visit.
Mar 8, 2022 by Manager
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. Event space at this hotel measures 600 square feet (56 square meters) and includes conference space. A fitness center, a vending machine, and complimentary newspapers in the lobby are also featured at the business-friendly Baymont by Wyndham Louisville South I 65. Self parking is free. This Brooks hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)
Available in some public areas: Free WiFi , Free wired internet
Free self parking
Baymont by Wyndham Louisville South I 65 offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.
Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.