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"Not very friendly and seemingly not all that concerned about their guests at the front desk. The room was clean but the aging grout in the bathroom wa ... " More

By a verified traveler on Sun 26 Mar 2023

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Hotel Description

Enjoy free breakfast at this Brooks hotel

In Brooks

Within 3 miles (5 km) of this Brooks hotel, you'll find Hawks View Glass Art Tour Cafe and Brooks Hill Winery. Maplehurst Golf Course and Silver Heights Plaza Shopping Center are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 24-hour business center and free internet in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$64* Per night/room Mar 26 - Mar 27

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Baymont by Wyndham Louisville South I 65 ratings based on 23 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Baymont by Wyndham Louisville South I 65

Everyone (6) Couples (4) Family (12)
4 out of 5

Posted by on Dec 12, 2023

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Comment from Hotel Management

Dec 13, 2023 by Guest Relations Management

Hi Mary,Thanks for your great 4 out of 5 rating! Your kind feedback improved our day, and we're glad you had a pleasant experience. We value your feedback and are here to guarantee that your future stay is nothing short of a 5-star joy. I can't wait to see you again for an even better encounter!

5 out of 5

Posted by on Oct 15, 2023

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Comment from Hotel Management

Oct 17, 2023 by Guest Relations Specialist

Dear Tammy, Thank you for your high rating! We appreciate your positive feedback, and we're delighted to hear that you had a great experience during your stay with us. If you ever have any specific comments or suggestions in the future, please don't hesitate to share them. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay. Thank you for choosing our hotel!

1 out of 5
There was mouse/rat feces on the floor in the bathroom, hair in the bathtub, blood on one of the bed sheets, the shower curtain had mold on it, and there was something in the room that made it where I was vomiting and could barely breathe to the point that I ended up not even staying.

Posted by , from Ingram on Sep 9, 2023

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Comment from Hotel Management

Sep 10, 2023 by Manager

Hello Rachel,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

1 out of 5
The room was ok. We left a few pizza boxes and 1 bag of trash. There was a 100$ deposit that could be refundable if there was no damage. We were accused of smoking in the room because there was a hole in one of the comforters. We did not smoke in the room cameras would've shown us going up and down stairs to go outside to smoke because we had kids with us and that's why we chose a non smoking room. The staff let other people drink and eat by the pool and we all got yelled at when we took our food in there to a table. Everyone was walking around no shirts and then our kid got yelled at for not having a shirt on. The staff could do much better. The janitor they had was using drugs. It was horrible. I have video proof of this all. I also have video proof of staff changing the bed while we weren't in the room and changed the comforter to one that was stained so we couldn't get the deposits back. The manager finally gave us our deposit but if you're going to this hotel please don't waste your time. I've never left a bad review for any other place.

Posted by on Jul 31, 2023

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Comment from Hotel Management

Aug 1, 2023 by Guest Relations Specialist

Thank you for sharing your feedback. We apologize for the negative experience you had during your stay. We take your comments seriously and regret the issues you encountered with the room, staff, and pool area. Your feedback will be addressed with our team to ensure improvements are made. We apologize for any inconvenience caused by the misunderstanding regarding the smoking accusation and the deposit. We're glad to hear that the manager eventually resolved the deposit issue. Your satisfaction is our priority, and we hope to have the opportunity to make it up to you in the future.

3 out of 5
Not very friendly and seemingly not all that concerned about their guests at the front desk. The room was clean but the aging grout in the bathroom was beyond any housekeepers attempt to clean and was kind of gross.

Posted by , from EVANSTON on Mar 26, 2023

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Comment from Hotel Management

Mar 29, 2023 by Guest Relations Specialist

Thank you so much for taking the time to share your thoughts and provide us with an unbiased assessment of the guest experience at our hotel. I appreciate your suggestions for improvement, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, even though our own standards are very high, and include checking in to ensure that rooms are as clean as possible. We hope to see you again soon and to impress you.

1 out of 5
This property looked like it had been closed down, or should have been closed down. The front overhang was falling down due to a moving van driving into it (per the manager), had "police line, do not cross" tape on one side, but we were told it was safe to come in lobby. The place was dark, unclean, smelled moldy and the furniture was old and disgusting. We ended up leaving the hotel and not staying there due to the unsafe look of the place and it's surroundings. The pictures on this site must be VERY old, because it looked NOTHING like the pictures.

Posted by , from Ashburn on Sep 22, 2022

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Comment from Hotel Management

Oct 27, 2022 by Guest Relations Specialist

Hello Karen, We are saddened to know that you felt unsafe in our hotel and we apologize for the issues you had. We’ll make sure to keep the photos updated for our guests' reference. Our cleaning staff has already been informed about the issue and taking the necessary effort to address your concerns. We appreciate your feedback and we hope you'll give us another chance in the future.

2 out of 5
I would not recommend staying here. It was incredibly dirty. The night staff that checked us in was on his phone on facetime the entire time making the check in process not only long, but it made us feel like an inconvenience. Our shower only had scalding hot water and when we mentioned this we were told there was no one available to fix it. Very poor experience overall.

Posted by , from BOISE on Sep 20, 2022

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Comment from Hotel Management

Sep 21, 2022 by Guest Relations Specialist

Dear Allison, We appreciate you taking the time to rate and evaluate your stay at our hotel. I'm sorry to hear that you had such a negative experience because of concerns that could have been addressed sooner. I apologize for any rudeness you experienced during your visit, and I assure you that your concerns have been discussed with our entire staff and management team to ensure that nothing similar happens again.

1 out of 5
The room was dirty, the carpet was gross. The bathroom was even worse. The bed was lumpy and the pillows were rocks. Worst place I have ever stayed and will never stay here again.

Posted by on Apr 28, 2022

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Comment from Hotel Management

Apr 28, 2022 by Guest Relations Specialist

Thank you for taking the time to provide comments. Our hotel is dedicated to providing pleasant, clean, and friendly lodgings, and guest comfort and satisfaction are of the utmost importance to us. Please accept my apologies for any inconvenience these issues may have caused you. This review provides us with insight into your experience and allows us to improve.

4 out of 5
Check in was quick and easy. Room was good for a quick stay. Older facility but had been updated a bit and was overall a good stay. Gentleman at front desk was very nice.

Posted by on Apr 21, 2022

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Comment from Hotel Management

Apr 29, 2022 by Guest Relations Specialist

We are so honored that you've chosen us to host your stay, and we are overjoyed to learn that you had a good time. We can't wait to welcome you back the next time you visit.

5 out of 5
We were very happy with our state being on the i-65 corridor there was good police present the rooms are clean hallways are good pool was very nice people were friendly they could have had more to eat for the morning snacks other than that no complaints

Posted by on Mar 8, 2022

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Comment from Hotel Management

Mar 8, 2022 by Manager

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

About the Baymont by Wyndham Louisville South I 65

Location 149 Willabrook Dr, Brooks, KY 40109

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Fitness facility
  • Indoor pool

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. Event space at this hotel measures 600 square feet (56 square meters) and includes conference space. A fitness center, a vending machine, and complimentary newspapers in the lobby are also featured at the business-friendly Baymont by Wyndham Louisville South I 65. Self parking is free. This Brooks hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 2 levels
  • 600 sq ft of conference space
  • 56 sq m of conference space
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Baymont by Wyndham Louisville South I 65 offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

  • Separate bedroom
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35.00 per pet, per night, plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

Masks are required at the property for guests without COVID-19 vaccination

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Individually-wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per pet, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Baymont Inn Brooks
  • Baymont Inn Hotel Brooks
  • Baymont Inn Brooks Hotel
  • Baymont Wyndham Louisville South I 65 Hotel Brooks
  • Baymont Wyndham Louisville South I 65 Hotel
  • Baymont Wyndham Louisville South I 65 Brooks
  • Baymont Wyndham Louisville South I 65
  • Baymont by Wyndham Louisville South I 65 Hotel
  • Baymont by Wyndham Louisville South I 65 Brooks
  • Baymont by Wyndham Louisville South I 65 Hotel Brooks

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.