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"Wonderful place close to restaurants airport etc. Great staff great customer service. " More

By a verified traveler on Tue 08 May 2018

Hotel Description

3.5-star hotel near Ontario Convention Center

Close to airport

A stay at this hotel places you within half a mile (1 km) of Ontario Convention Center and 3 miles (5 km) of Museum of History and Art. Ontario Mills Shopping Mall and Citizens Business Bank Arena are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Luxe linens, WiFi

In addition to WiFi, the 164 guestrooms offer room service and premium bedding. Coffee/tea makers, free weekday newspapers, and free local calls are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$119 per night

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Ontario Airport Hotel ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Ontario Airport Hotel

Everyone (7) Business (1)
4 out of 5
Nice accommodations. Stayed there twice last week. 3 days on the 6th floor and then one more day later in the week on the third floor. Although the third floor was less expensive and did not include meals, we found the room more comfortable and enjoyable. The Back Lit mirror in the bathroom was appreciated by my wife.

Posted by , from Colorado on Sep 29, 2018

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Comment from Hotel Management

Sep 29, 2018 by Chelsea

Thank you for your feedback. We are glad to hear that you had a memorable stay with us. We look forward to you returning again soon.

5 out of 5
Wonderful place close to restaurants airport etc. Great staff great customer service.

Posted by , from Florida on May 8, 2018

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Comment from Hotel Management

May 14, 2018 by Chelsea

Thank you for your feedback. We look forward to serving you again the next time you are in the Ontario area.

3 out of 5

Nice but few ammenities

No fridge in room, no complementary breakfast, coffee not always available, had to ask for pool towels. Rooms were clean however

Posted by on Jul 20, 2017

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Comment from Hotel Management

Aug 11, 2017 by Alberto A.

Thank you for taking the time to leave this review for us, we greatly appreciate the feedback. We here at the Sheraton aspire to provide the smoothest experience for our guests and I assure you that we will work on providing you with a better experience in the future in regards to your needs. We hope to see you again in a future visit!

4 out of 5

Easy to navigate. Clean room. Friendly staff.

Staff was very helpful & friendly. The location made it easy for me to get around. I will use the hotel again to spemd more time in LA area.

Posted by on May 29, 2017

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Comment from Hotel Management

Jun 2, 2017 by Chelsea

Thank you for your feedback. We agree with you that we are in a great location. Quick day trip into LA or the surrounding area, but you don't have to deal with all the traffic. We look forward to you staying with us again soon.

3 out of 5
Pros: Nice and clean, hotel and room
Cons: Little thing like small refrigerator, Microwave and now common place, not an added on as with this hotel.
Nice hotel however everything comes at an added cost.

Posted by on Mar 14, 2017

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Comment from Hotel Management

Apr 19, 2017 by Heidy R.

Thank you for taking the time to provide your feedback. Feedback is key to us as it allows as to learn how we can better serve our guests. We hope to have the opportunity to accommodate your hotel needs in the future if you are in the Ontario area.

5 out of 5

Very Nice Hotel, close to our destination

Pros: That it was a very clean hotel
Cons: I can't think of anything that needed improvement.
Location: The location was close to our destination of Rancho Cucamonga. Since we were there for a funeral, we were not looking for things to do.
Considering the fact that My husband and I were in California for his brother's funeral, our hotel stay was very pleasant. The room was very clean and the hotel staff were very nice and helpful, especially in giving us driving instructions to Rancho Cucamonga.

Posted by , from Chicago on Aug 22, 2015

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2 out of 5

Very unwelcoming staff and hidden fees

Pros: The view, if I would have got the one I paid for.
Cons: Try to make your guest welcome....upfront prices
Location: around the property was not that great
Got to the room and discovered we only had one bed, when I specifically requested two. When I went to have it corrected the gentleman at the desk kept repeating that I was only guaranteed a king. The website listed rooms sold out and rooms available, let's you confirm and print out the itinerary, which I had, showing two beds, but when I tried to show him he wouldn't even look, and talked to me as if it was my fault for not knowing. I finally had to tell him to please just give me the room I ordered, because he was determined to make his point. Then he offered me valet parking, which I declined and explained I didn't want to pay for parking...He never said a word...on the last day I get a parking bill for $25 each day I parked in the self parking lot. Starbucks staff was also very impatient...didn't have the supplies to make smoothies and didn't try to substitute...didn't seemed to care. Ice cream refrigerator was broken and all the ice cream was melted...same response...no sense of urgency. Your staff seemed very unwilling to lift a finger.....Very poor service. Bellhops were very helpful and courteous

Posted by , from Austin Texas on Jul 10, 2015

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3 out of 5
First of the receptionist was not friendly very unprofessional to the hotel check in process seemed outdated and required and update the room was great can compliant the hotel it self was not the map indicated the vending machine were on ever floor to which they were not and it looked like the was still under construction

Posted by on Mar 24, 2015

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5 out of 5

Great friendly and helpful

Pros: Free Internet, convenient
The staff was friendly and helpful! I enjoyed my stay there. Close enough to freeway that my commuting was simple.

Posted by on Feb 7, 2012

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4 out of 5

family vacation

The room was smaller than expected out of a Sheraton. The tub in the bathroom dripped the entire time we were there. Housekepping could have done a better job cleaning the room. They didn't even stow the iron and board. Just leaned it against the wall by the TV and set the iron on the dresser TV was on. The bathrooms were not cleaned very well. The pool was nice and we were lucky that it was so warm at the end of October to use it. The tables at the pool were not cleaned off/wiped down. They had dirt/dust caked on them. Towels were available at the pool. Hotel was VERY quiet, the beds were very comfy. I did not hear the highway at all and only on a few occasions could a plan be heard taking off/landing. Not a bother at all. Ontario as a city is kind of gross, next time I may stay closer to Ontario Mills or possibly at the Sheraton in Fairplex, or at another hotel maybe in Diamond Bar. The staff was friendly, we didn't interact with them much. When we checked in we were put in a room on the north side (highway side) and just to be safe I asked to be on the other side and the guest service assoc changed it with no problem. There is not a lot of parking for the hotel. We came back late at night most nights and had to park in a neighboring parking lot. Overall our stay was good, the hotel served our purpose of someplace to stay while visiting family in the area.

Posted by on Oct 29, 2008

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About the Sheraton Ontario Airport Hotel

Location 429 N Vineyard Ave, Ontario, CA 91764

Property Features

Sheraton Ontario Airport Hotel offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Sheraton Ontario Airport Hotel. An area shuttle within 5.00 mi and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free.

  • 1 building
  • 164 guestrooms or units
  • 6 levels
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Ontario, CA (ONT-Los Angeles - Ontario Intl.) (3.3 km / 2 mi)
  • Train station: Ontario Station (4.2 km / 2.6 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 5.00 mi
  • Parking: Free self parking and extended parking

Room Amenities

Sheraton Ontario Airport Hotel offers 164 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Beds feature premium bedding. This Ontario hotel provides wireless Internet access for a surcharge. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Sheraton Ontario Airport Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Weight limit: 50 lbs
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Pets allowed (no fees)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.5 and USD 18.5 per person (approximately)
  • Fee for in-room wireless Internet: USD 8.95 per stay (rates may vary)
  • Refrigerator fee: USD 15.00 per night
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ontario Airport Sheraton
  • Sheraton Hotel Ontario Airport
  • Sheraton Ontario Airport
  • Sheraton Ontario Airport Hotel
  • Ontario Sheraton
  • Sheraton Ontario

You should know

  • Sheraton Ontario Airport Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.