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Sheraton Ontario Airport Hotel

3.5-star property
429 N Vineyard Ave, Ontario, CA 1-855-201-7819

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3.4 out of 5
See all 10 Travelocity Reviews

"Property a little depreciated, staff pleasant, ok experience " More

By a verified traveler on Mon 17 Feb 2020

Points Of Interest

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Hotel Description

3.5-star hotel near Ontario Convention Center

Near the airport

A stay at this hotel places you within half a mile (1 km) of Ontario Convention Center and 3 miles (5 km) of Kindred Hospital Ontario. Also, Museum of History and Art is within 3 miles (5 km) and Ontario Mills Shopping Mall is within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 164 guestrooms offer WiFi and room service. Other amenities include premium bedding, coffee/tea makers, and free weekday newspapers.

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Ontario Airport Hotel ratings based on 10 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Ontario Airport Hotel

Everyone (7) Business (1) Family (3)
1 out of 5
No room service the entire 4 days we stayed which means no clean towels, taking your own trash, no coffee, no ice. Also, homeless people both on the property and in the hotel day and night , wondering the floors, smoking at the front entrance. Not a safe hotel especially traveling with children.

Posted by , from Denver on Sep 21, 2020

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4 out of 5
Property a little depreciated, staff pleasant, ok experience

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 17, 2020 by Carey T

Good Afternoon, Thank you for your review, we appreciate your feedback and hope to see you again whenever you return to the Ontario area.

4 out of 5
Nice accommodations. Stayed there twice last week. 3 days on the 6th floor and then one more day later in the week on the third floor. Although the third floor was less expensive and did not include meals, we found the room more comfortable and enjoyable. The Back Lit mirror in the bathroom was appreciated by my wife.

Posted by , from Colorado on Sep 29, 2018

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Comment from Hotel Management

Sep 29, 2018 by Chelsea

Thank you for your feedback. We are glad to hear that you had a memorable stay with us. We look forward to you returning again soon.

5 out of 5
Wonderful place close to restaurants airport etc. Great staff great customer service.

Posted by , from Florida on May 8, 2018

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Comment from Hotel Management

May 14, 2018 by Chelsea

Thank you for your feedback. We look forward to serving you again the next time you are in the Ontario area.

3 out of 5

Nice but few ammenities

No fridge in room, no complementary breakfast, coffee not always available, had to ask for pool towels. Rooms were clean however

Posted by on Jul 20, 2017

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Comment from Hotel Management

Aug 11, 2017 by Alberto A.

Thank you for taking the time to leave this review for us, we greatly appreciate the feedback. We here at the Sheraton aspire to provide the smoothest experience for our guests and I assure you that we will work on providing you with a better experience in the future in regards to your needs. We hope to see you again in a future visit!

4 out of 5

Easy to navigate. Clean room. Friendly staff.

Staff was very helpful & friendly. The location made it easy for me to get around. I will use the hotel again to spemd more time in LA area.

Posted by on May 29, 2017

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Comment from Hotel Management

Jun 2, 2017 by Chelsea

Thank you for your feedback. We agree with you that we are in a great location. Quick day trip into LA or the surrounding area, but you don't have to deal with all the traffic. We look forward to you staying with us again soon.

3 out of 5
Pros: Nice and clean, hotel and room
Cons: Little thing like small refrigerator, Microwave and now common place, not an added on as with this hotel.
Nice hotel however everything comes at an added cost.

Posted by on Mar 14, 2017

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Comment from Hotel Management

Apr 19, 2017 by Heidy R.

Thank you for taking the time to provide your feedback. Feedback is key to us as it allows as to learn how we can better serve our guests. We hope to have the opportunity to accommodate your hotel needs in the future if you are in the Ontario area.

5 out of 5

Very Nice Hotel, close to our destination

Pros: That it was a very clean hotel
Cons: I can't think of anything that needed improvement.
Location: The location was close to our destination of Rancho Cucamonga. Since we were there for a funeral, we were not looking for things to do.
Considering the fact that My husband and I were in California for his brother's funeral, our hotel stay was very pleasant. The room was very clean and the hotel staff were very nice and helpful, especially in giving us driving instructions to Rancho Cucamonga.

Posted by , from Chicago on Aug 22, 2015

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2 out of 5

Very unwelcoming staff and hidden fees

Pros: The view, if I would have got the one I paid for.
Cons: Try to make your guest welcome....upfront prices
Location: around the property was not that great
Got to the room and discovered we only had one bed, when I specifically requested two. When I went to have it corrected the gentleman at the desk kept repeating that I was only guaranteed a king. The website listed rooms sold out and rooms available, let's you confirm and print out the itinerary, which I had, showing two beds, but when I tried to show him he wouldn't even look, and talked to me as if it was my fault for not knowing. I finally had to tell him to please just give me the room I ordered, because he was determined to make his point. Then he offered me valet parking, which I declined and explained I didn't want to pay for parking...He never said a word...on the last day I get a parking bill for $25 each day I parked in the self parking lot. Starbucks staff was also very impatient...didn't have the supplies to make smoothies and didn't try to substitute...didn't seemed to care. Ice cream refrigerator was broken and all the ice cream was melted...same response...no sense of urgency. Your staff seemed very unwilling to lift a finger.....Very poor service. Bellhops were very helpful and courteous

Posted by , from Austin Texas on Jul 10, 2015

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3 out of 5
First of the receptionist was not friendly very unprofessional to the hotel check in process seemed outdated and required and update the room was great can compliant the hotel it self was not the map indicated the vending machine were on ever floor to which they were not and it looked like the was still under construction

Posted by on Mar 24, 2015

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About the Sheraton Ontario Airport Hotel

Location 429 N Vineyard Ave, Ontario, CA 91764

Property Features

Sheraton Ontario Airport Hotel offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Sheraton Ontario Airport Hotel. An area shuttle within 5.00 mi and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available. This 3.5-star Ontario hotel is smoke free.

  • 1 building
  • 164 guestrooms or units
  • 6 levels
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Los Angeles - Ontario Intl. Airport (ONT) (3.3 km / 2 mi)
  • Train station: Ontario Station (4.2 km / 2.6 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 5.00 mi
  • Parking: Free self parking and extended parking

Room Amenities

Sheraton Ontario Airport Hotel offers 164 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Sheraton Ontario Airport Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Weight limit: 50 lbs
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Property is cleaned with disinfectant
  • Security system
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Masks are compulsory at the property
  • Property confirms they are implementing enhanced cleaning measures
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.5 and USD 18.5 per person (approximately)
  • Fee for in-room wireless Internet: USD 8.95 per stay (rates may vary)
  • Refrigerator fee: USD 15.00 per night
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ontario Airport Sheraton
  • Sheraton Hotel Ontario Airport
  • Sheraton Ontario Airport
  • Sheraton Ontario Airport Hotel
  • Ontario Sheraton
  • Sheraton Ontario
  • Sheraton Ontario Hotel Ontario
  • Sheraton Ontario Airport Hotel Hotel
  • Sheraton Ontario Airport Hotel Ontario
  • Sheraton Ontario Airport Hotel Hotel Ontario

You should know

  • Sheraton Ontario Airport Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.