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4.2 out of 5

"This property was acceptable but nothing like the Embassy Suites I have stayed at prior. It is in a convenient location to everything which was great. " More

By a verified traveler on Sat 27 Nov 2021

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Hotel Description

3.5-star hotel near Toyota Arena

Guasti stay

Your stay at this Guasti hotel places you within 3 miles (5 km) of Toyota Arena and Ontario Mills Shopping Mall. Also, Ontario Convention Center is within 3 miles (5 km) and Victoria Gardens is within 6 miles (10 km).

Free shuttle, breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour gym and free perks like on-the-go breakfast and a shopping center shuttle.

Two queens

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$136* Per night/room Dec 18 - Dec 19

Two Queen Beds, Non-Smoking, Roll In Shower

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, One King Bed, Roll In Shower

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Ontario Airport ratings based on 11 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Ontario Airport

Everyone (3) Couples (2) Family (7)
3 out of 5
This property was acceptable but nothing like the Embassy Suites I have stayed at prior. It is in a convenient location to everything which was great.

Posted by on Nov 27, 2021

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Comment from Hotel Management

Nov 29, 2021 by George G.

Thank you for your feedback.

5 out of 5
One of the best 👌

Posted by on Sep 15, 2021

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Comment from Hotel Management

Sep 15, 2021 by George G

Thank you so much, we appreciate your positive feedback, looking forward to seeing you again at our beautiful property.

2 out of 5
My room smelled like dirty mop water. The floors and all countertops were very sticky. The extra blanket in the closet had king black hairs stuck all over. The seal at the bottom of my door was halfway missing, allowing light and sound in.

Posted by on Jun 5, 2021

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Comment from Hotel Management

Jun 5, 2021 by George G

Thank you so much, we appreciate your feedback and we will investigate and fix the issue in question .

5 out of 5
The hotel is very new & very clean. Staff are extremely helpful.

Posted by on May 26, 2021

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Comment from Hotel Management

May 27, 2021 by George G

We appreciate your positive feedback. Thank you and looking forward to welcoming you to our hotel during your next visit to Ontario.

5 out of 5

Posted by on May 16, 2021

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Comment from Hotel Management

May 26, 2021 by George G

Thank you so much for your positive feedback.

1 out of 5
The outside sitting area was nicely set up. There was no toilet paper and no towels

Posted by on Mar 25, 2021

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Comment from Hotel Management

Mar 25, 2021 by Embassy Suites Ontario Team

Dear Guest, Thank you for your feedback. Our management team will investigate the matter.

5 out of 5
Room and property was clean. Hard to evaluate because stay was during covid so restaurant, pool and fitness areas were closed. Staff was pleasant.

Posted by , from Plymouth, MA on May 30, 2020

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5 out of 5
Awesome experience with the staff even in the midst of everything that is going on. They were able to check us in early, provide exceptional food, and transportation.

Posted by on Mar 14, 2020

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5 out of 5

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 25, 2019 by Embassy Suites Ontario Team

Dear Guest, We appreciate the great review. See you back to Ontario, hopefully in the near future. Thank you,

5 out of 5
The experience with travelocity sucked but we had a great experience at the Embassy suites. Everyone was very friendly and it was clean. I love the breakfast!

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 8, 2019 by Caitlan Hill, Director of Sales

Dear Traveler, I am glad that we were able to turn your experience around; It sounds like you had a nice stay here at the hotel. I hope we will have the opportunity to welcome you back in the future. Thank you,

About the Embassy Suites Ontario Airport

Location 3663 E Guasti Rd, Ontario, CA 91761

Property Features

Embassy Suites Ontario Airport offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 5300 square feet (492 square meters) and includes conference space. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Embassy Suites Ontario Airport. A roundtrip airport shuttle (available on request) and a shopping center shuttle are free. For a fee, parking is available. This 3.5-star Ontario hotel is smoke free.

  • 1 building
  • 175 guestrooms or units
  • 8 levels
  • 5300 sq ft of conference space
  • 492 sq m of conference space
  • Built in 2011
  • To-go breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: East Ontario Station (3.2 km / 2 mi)
  • Property shuttles: Free airport shuttle and shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Ontario Airport offers 175 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations have separate dining areas and include queen sofa beds. Beds feature down comforters. 49-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Ontario hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM. The hotel hosts a free manager's reception daily.

Chaffeys - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Chaffeys Lounge - This lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Security system
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 15.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Ontario Airport
  • Embassy Suites Ontario Airport
  • Ontario Airport Embassy Suites
  • Embassy Suites Ontario-Airport Hotel Ontario
  • Embassy Suites Ontario Airport Hotel
  • Embassy Suites Ontario Hotel
  • Embassy Suites Ontario Ontario
  • Embassy Suites Ontario Airport Hotel
  • Embassy Suites Ontario Airport Ontario
  • Embassy Suites Ontario Airport Hotel Ontario

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.