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4.2 out of 5

"This property was acceptable but nothing like the Embassy Suites I have stayed at prior. It is in a convenient location to everything which was great. " More

By a verified traveler on Sat 27 Nov 2021

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Hotel Description

3.5-star hotel near Toyota Arena

Near the airport

Within 3 miles (5 km) of this Ontario hotel, you'll find Toyota Arena and Ontario Convention Center. Also, Ontario Mills Shopping Mall is within 3 miles (5 km) and Victoria Gardens is within 6 miles (10 km).

Free shuttle, breakfast

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and free perks like on-the-go breakfast and a shopping center shuttle.

Free Internet, sofa beds

The 175 individually decorated guestrooms offer free WiFi and free wired Internet, as well as sofa beds. Other amenities include living rooms, dining areas, and LCD TVs with cable channels.

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$136* Per night/room Dec 19 - Dec 20

Two queens

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Two Queen Beds, Non-Smoking, Roll In Shower

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, One King Bed, Roll In Shower

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Ontario Airport ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Ontario Airport

Everyone (4) Couples (2) Family (7)
3 out of 5
This property was acceptable but nothing like the Embassy Suites I have stayed at prior. It is in a convenient location to everything which was great.

Posted by on Nov 27, 2021

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Comment from Hotel Management

Nov 29, 2021 by George G.

Thank you for your feedback.

5 out of 5
One of the best 👌

Posted by on Sep 15, 2021

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Comment from Hotel Management

Sep 15, 2021 by George G

Thank you so much, we appreciate your positive feedback, looking forward to seeing you again at our beautiful property.

2 out of 5
My room smelled like dirty mop water. The floors and all countertops were very sticky. The extra blanket in the closet had king black hairs stuck all over. The seal at the bottom of my door was halfway missing, allowing light and sound in.

Posted by on Jun 5, 2021

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Comment from Hotel Management

Jun 5, 2021 by George G

Thank you so much, we appreciate your feedback and we will investigate and fix the issue in question .

5 out of 5
The hotel is very new & very clean. Staff are extremely helpful.

Posted by on May 26, 2021

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Comment from Hotel Management

May 27, 2021 by George G

We appreciate your positive feedback. Thank you and looking forward to welcoming you to our hotel during your next visit to Ontario.

5 out of 5

Posted by on May 16, 2021

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Comment from Hotel Management

May 26, 2021 by George G

Thank you so much for your positive feedback.

1 out of 5
The outside sitting area was nicely set up. There was no toilet paper and no towels

Posted by on Mar 25, 2021

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Comment from Hotel Management

Mar 25, 2021 by Embassy Suites Ontario Team

Dear Guest, Thank you for your feedback. Our management team will investigate the matter.

5 out of 5
Room and property was clean. Hard to evaluate because stay was during covid so restaurant, pool and fitness areas were closed. Staff was pleasant.

Posted by , from Plymouth, MA on May 30, 2020

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5 out of 5
Awesome experience with the staff even in the midst of everything that is going on. They were able to check us in early, provide exceptional food, and transportation.

Posted by on Mar 14, 2020

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5 out of 5

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 25, 2019 by Embassy Suites Ontario Team

Dear Guest, We appreciate the great review. See you back to Ontario, hopefully in the near future. Thank you,

5 out of 5
The experience with travelocity sucked but we had a great experience at the Embassy suites. Everyone was very friendly and it was clean. I love the breakfast!

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 8, 2019 by Caitlan Hill, Director of Sales

Dear Traveler, I am glad that we were able to turn your experience around; It sounds like you had a nice stay here at the hotel. I hope we will have the opportunity to welcome you back in the future. Thank you,

About the Embassy Suites Ontario Airport

Location 3663 E Guasti Rd, Ontario, CA 91761

Property Features

Embassy Suites Ontario Airport offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 5300 square feet (492 square meters) and includes conference space. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Embassy Suites Ontario Airport. A roundtrip airport shuttle (available on request) and a shopping center shuttle are free. For a fee, parking is available. This 3.5-star Ontario hotel is smoke free.

  • 1 building
  • 175 guestrooms or units
  • 8 levels
  • 5300 sq ft of conference space
  • 492 sq m of conference space
  • Built in 2011
  • To-go breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: East Ontario Station (3.2 km / 2 mi)
  • Property shuttles: Free airport shuttle and shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Ontario Airport offers 175 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations have separate living rooms and include queen sofa beds. Beds feature down comforters. 49-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Ontario hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Dining room
  • Living room
  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Chaffeys - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Chaffeys Lounge - This lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Service animals are allowed
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 10.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Ontario Airport
  • Embassy Suites Ontario Airport
  • Ontario Airport Embassy Suites
  • Embassy Suites Ontario-Airport Hotel Ontario
  • Embassy Suites Ontario Airport Hotel
  • Embassy Suites Ontario Hotel
  • Embassy Suites Ontario Ontario
  • Embassy Suites Ontario Airport Hotel
  • Embassy Suites Ontario Airport Ontario
  • Embassy Suites Ontario Airport Hotel Ontario

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.