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Comfort Inn & Suites near Ontario Airport

2.5-star property
3333 Shelby St, Ontario, CA 1-855-201-7819

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3.6 out of 5
Good!
See all 13 Travelocity Reviews

"Very nice and accommodating staff! Nice and clean as well " More

By a verified traveler on Sat 06 Jun 2020

Points Of Interest

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Hotel Description

Hotel near Ontario Convention Center in Ontario

Close to airport

Within 3 miles (5 km) of this hotel, you'll find Ontario Convention Center and Ontario Mills Shopping Mall. Toyota Arena and Benacare Medical Center are also within 3 miles (5 km).

Renovated in 2019

This hotel features an outdoor pool and a spa tub. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, comfy beds

In addition to flat-screen TVs with satellite channels, the 92 guestrooms offer free WiFi and pillowtop beds. Rainfall showerheads, coffee/tea makers, and free local calls are also available.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$99* Per night/room Apr 25 - Apr 26

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Inn & Suites near Ontario Airport ratings based on 13 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Inn & Suites near Ontario Airport

Everyone (3) Couples (3) Family (11)
2 out of 5
This is the 3rd of 4th time we have stated at this location and keep coming back becayse we have enjoyed previous stays. This time our room was not well kept, rusty shower curtain, water damage, towel rack broken. We were awakened at 8am by an employee trying to get into our room and then screaming down the hallway that "someone is in that room" repeatedly and i srill dont understand the food situation. Ask guest to take food back to their rooms instead of bags with a granola bar and a pre-packaged danish.... not my favorite visit ever.

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 24, 2021 by Amanda

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We apologize for the inconvenience you had during your stay; we hope the next time you visit us this incidence will not occur again. If you have any questions or comments you would like to share with us, feel free to contact me by phone or email.

2 out of 5
None! Rooms need upgrading specially the Bathroom.

Posted by on Mar 13, 2021

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Comment from Hotel Management

Mar 15, 2021 by GM

Thank you for your review and your feedback. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4 out of 5

Posted by on Feb 19, 2021

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Comment from Hotel Management

Mar 2, 2021 by GM

Thank you for your review. We hope that you enjoyed your stay with us. We look forward in welcoming you back on your next visit to our hotel. We love having you here!

1 out of 5
Charged me for 2 nights after I checked out early. Pictures were not a good representation of actual hotel. You can literally hear your surrounding neighbors like they right there in your room.

Posted by , from Manteca on Sep 2, 2020

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Comment from Hotel Management

Sep 17, 2020 by GM

We apologize for the inconvenience you had during your stay. Was there anything we could have done better? If so, please feel free to give me a call so that we can discuss any comments or concerns you had during your stay - We hope to hear from you soon.

5 out of 5
Very nice and accommodating staff! Nice and clean as well

Posted by , from Tacoma WA on Jun 6, 2020

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Comment from Hotel Management

Jun 8, 2020 by Brenda Flores

Dear Scott, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you soon!

5 out of 5
This hotel was clean and modern. Loved that it didn’t have carpet flooring or those ugly comforters. The price for the amenities was unbeatable.

Posted by on Mar 17, 2020

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Comment from Hotel Management

Mar 20, 2020 by Ashley

Thank you for your review regarding your most recent stay with us. We are happy to hear you enjoyed your stay so much and we really hope you will come stay with us again.

4 out of 5
Heater in my room was too loud, but overall a great stay

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 8, 2019 by Ashley

Thank you for your review, we appreciate your feedback.

3 out of 5
There was an odd smell coming from the bathroom right when we walked in and during our whole stay as well. The ground wasn't properly swept because we found glitter and little pieces of trash on the ground.

Posted by on Nov 16, 2019

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Comment from Hotel Management

Dec 2, 2019 by Ashley

Dear Guest, thank you for taking the time to review your stay with us. I would like to personally apologize for not meeting your expectations. We will be addressing these issues with our team to ensure they don't happen again. Safe travels.

5 out of 5

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 9, 2019 by Ashley

Dear Traveler, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and am looking forward to having you as a guest again in our hotel.

4 out of 5

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 9, 2019 by Ashley

Dear Traveler, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and am looking forward to having you as a guest again in our hotel.

About the Comfort Inn & Suites near Ontario Airport

Location 3333 Shelby St, Ontario, CA 91764

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Inn & Suites near Ontario Airport offers its guests an outdoor pool and a spa tub. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. The business-friendly Comfort Inn & Suites near Ontario Airport also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. A complete renovation of Comfort Inn & Suites near Ontario Airport was completed in June 2019. This Ontario hotel is smoke free.

  • 1 building
  • 92 guestrooms or units
  • 3 levels
  • Built in 2008
  • To-go breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Los Angeles - Ontario Intl. Airport (ONT) (4.1 km / 2.6 mi)
  • Train station: East Ontario Station (4.7 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Comfort Inn & Suites near Ontario Airport offers 92 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 37-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Nearby Activities

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ontario Grand
  • Ontario Grand Inn
  • Ontario Grand Hotel Ontario
  • Ontario Grand Inn And Suites
  • Ontario Grand Hotel Ontario
  • Ontario Grand Inn Suites
  • Comfort & Suites Near Ontario
  • Comfort Inn & Suites near Ontario Airport Hotel
  • Comfort Inn & Suites near Ontario Airport Ontario
  • Comfort Inn & Suites near Ontario Airport Hotel Ontario

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.