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Heeton Concept Hotel - Luma Hammersmith

3.0 star property
3-star Victorian hotel near Eventim Apollo

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Photo gallery for Heeton Concept Hotel - Luma Hammersmith

In-room safe, blackout drapes, soundproofing, iron/ironing board
Lobby
Exterior
Reception
In-room safe, blackout drapes, soundproofing, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
  • Laundry
  • Housekeeping

Explore the area

View in a map
28-36 Glenthorne Road, London, England, W6 0LS
  • Place, Eventim Apollo
    ‪6 min walk‬
  • Place, Thames River
    ‪7 min walk‬
  • Place, Olympia Events
    ‪19 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Superior Double Room (Luma)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Double Room (Luma)

8.6 out of 10
Excellent
(49 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room (Light)

Standard Double Room (Light) | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Double Room (Light)

8.8 out of 10
Excellent
(16 reviews)
  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed with Sofa bed

Deluxe Room, 1 Double Bed with Sofa bed | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Room, 1 Double Bed with Sofa bed

7.2 out of 10
Good
(7 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Plus Room, 1 Double Bed with Sofa Bed

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Plus Room, 1 Double Bed with Sofa Bed

8.0 out of 10
Very good
(3 reviews)
  • 204 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Luma Twin Room

Luma Twin Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Luma Twin Room

8.8 out of 10
Excellent
(13 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Studio

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Double or Twin Room

7.0 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room

  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

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About the neighborhood

London

Hammersmith and Fulham stay.With a stay at this Hammersmith and Fulham hotel, you'll be within half a mile (1 km) of Eventim Apollo and 2 miles (3 km) of Olympia Events. Westfield London Shopping Centre and Royal Albert Hall are also within 3 miles (5 km).

What's nearby

  • Eventim Apollo - 6 min walk - 0.4 miles
  • Thames River - 7 min walk - 0.4 miles
  • Olympia Events - 19 min walk - 1.0 mile
  • Kensington High Street - 19 min walk - 1.0 mile
  • Westfield London Shopping Centre - 9 min drive - 2.1 miles

Getting around

  • Kensington (Olympia) Underground Station - 3 min drive
  • Hammersmith Station - 6 min walk
  • Heathrow Airport (LHR) - 30 min drive

Restaurants

  • ‪The William Morris - ‬7 min walk
  • ‪Joe & the Juice - ‬7 min walk
  • ‪The Swan - ‬7 min walk
  • ‪Deluxe Coffeeworks - ‬10 min walk
  • ‪Belushi's - ‬7 min walk

About this property

Heeton Concept Hotel - Luma Hammersmith

3-star Victorian hotel near Eventim Apollo
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and a garden are also featured at Heeton Concept Hotel - Luma Hammersmith.

This Victorian London hotel is smoke free.

  • 89 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Heeton Concept Hotel - Luma Hammersmith offers 89 air-conditioned accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.

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Mar 8 - Mar 9
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Property amenities

Family friendly

  • Children's games
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 15 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (52 inch wide door)
  • Thin carpet in public areas
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 15 for adults and GBP 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Up to 3 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

LUMA Concept Hotel
LUMA Concept Hammersmith
Heeton Concept – Luma London
Heeton Concept Hotel – Luma Hotel
Heeton Concept Hotel – Luma London
Heeton Concept Hotel – Luma Hotel London
LUMA Concept Hotel Hammersmith
Heeton Concept Hotel Luma Hammersmith
Heeton Concept Hotel - Luma Hammersmith Hotel
Heeton Concept Hotel - Luma Hammersmith London
Heeton Concept Hotel - Luma Hammersmith Hotel London

Frequently asked questions

How close is Heeton Concept Hotel - Luma Hammersmith to the airport?

Heeton Concept Hotel - Luma Hammersmith is 12.7 mi (30-min drive) away from the Heathrow Airport (LHR) airport, the closest popular airport to the property.

Does Heeton Concept Hotel - Luma Hammersmith have an airport shuttle?

Airport shuttle services are not available at Heeton Concept Hotel - Luma Hammersmith.

Does Heeton Concept Hotel - Luma Hammersmith offer free breakfast?

Free breakfast isn’t provided at Heeton Concept Hotel - Luma Hammersmith, but to-go breakfast is offered for a fee of GBP 15 for adults and GBP 15 for children. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Heeton Concept Hotel - Luma Hammersmith?

No, there is no casino at this hotel.

What time is check-in at Heeton Concept Hotel - Luma Hammersmith?

Check-in begins at 3:00 PM.

Is there free parking at Heeton Concept Hotel - Luma Hammersmith?

Free parking is not available at this hotel.

Does Heeton Concept Hotel - Luma Hammersmith have a pool?

Heeton Concept Hotel - Luma Hammersmith does not have a pool.

Does Heeton Concept Hotel - Luma Hammersmith have a spa?

There are no spa services available at this hotel.

How close is Heeton Concept Hotel - Luma Hammersmith to downtown London?

Heeton Concept Hotel - Luma Hammersmith is 4.4 mi away from London.

Heeton Concept Hotel - Luma Hammersmith Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 505 out of 1000 reviews
Rating 8 - Good. 304 out of 1000 reviews
Rating 6 - Okay. 111 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Jocelyn, Epsom

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is near Hammersmith train station only 5 minutes walk. The room is spacious, staff were friendly and helpful. Would recommend…
Stayed 1 night in Nov 2025

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, amenities
Lovely hotel and great location. Lovely staff
Stayed 1 night in Nov 2025

10/10 Excellent

Lewis

Stayed 1 night in Nov 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities
Super clean, great location and brilliant service
Stayed 1 night in Nov 2025

4/10 Poor

Caroline

Business traveler
Disliked: Cleanliness, property conditions & facilities
Disappointing. Small, dark room with the shower cubicle in the bedroom. No dead lock on the door & very poor lighting. Fire alarm was activated and felt the staff had little idea what to do.
Stayed 1 night in Nov 2025

2/10 Terrible

Poppy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dark room mirrors were dark... fire alarm went off from an iron? at 10pm i am am a single female staying on the ground floor on the road next to a pub in central london with NO DOUBLE LOCK?! never in my life had a been to a hotel like that. i asked to move rooms, couldn't be done. didn't sleep a wink, as felt so uncomfortable shower is in a cupboard toilet door slammed shut fridge (empty) made weird noises check in process was awful person who was checking us in was nice, but unfortunately there was a smell of BO from her that went around the hotel (aware she couldn't control this, but smell on entrance creates a feel)
Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
This was probably the nicest hotel we have stayed in in London. Nice big bed, a sofa, coffee maker and even a small fridge
Stayed 2 nights in Nov 2025

4/10 Poor

S A

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
Additional *fees* were charged at checkin on top of the prepaid rooms and damage deposit. The man on the checkin desk said the extra would be refunded right away, yet this was a lie as later on I was informed by another member of staff it has to be written up and then signed off by aanager to then be refunded in 3-5 days
Stayed 1 night in Nov 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities
Perfect location and friendly easy check in/out
Stayed 1 night in Nov 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed quite a few times abs as always the staff and the room were great. The check in has been changed now and to be honest it's hopeless, we were quung out the door to use the single ipad check in, it used to be so good but now you check yourself in on an ipad which is a pain, you can't see the staff as they are hidden away. A great shame and definatly has reduced our scoring of the hotel.
Stayed 3 nights in Nov 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities
Comfortable beds, lovely staff and great location!
Stayed 1 night in Nov 2025

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities
Customer service really stands out – Brie in particular. Thank you so much for going above and beyond.
Stayed 1 night in Nov 2025

8/10 Good

Cristina

Liked: Cleanliness, amenities, property conditions & facilities
Always good ! Location , staff . Highly recommend
Stayed 1 night in Nov 2025

8/10 Good

Donald Bruce

Stayed 7 nights in Oct 2025

6/10 Okay

Abdul

Business traveler
Disliked: Staff & service
Not the best place. Wouldn’t stay again.
Stayed 1 night in Oct 2025

4/10 Poor

Tanya

Stayed 2 nights in Oct 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms, a bit on the smaller side but they are functional and you can't go wrong really.
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and hotel. We only had issue with the temp control and the front desk said they would address it
Stayed 3 nights in Oct 2025

2/10 Terrible

Hettie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in room B17 and unfortunately had a really poor experience. Our room was right next to the staff room, and there was constant banging and loud noise throughout the night, making it impossible to sleep. The carpet was filthy, and the room itself was so dark and gloomy. It honestly felt like an afterthought — tucked away down in the basement, through a locked back door and past the staff area. When I mentioned our bad experience to a staff member, the only gesture offered was a bottle of water, which felt quite inadequate given how much we paid for two nights. On the positive side, the bed was comfortable and the location is excellent, especially if you're visiting the Hammersmith Apollo. But overall, I left feeling disappointed and wouldn’t stay here again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Laura

Traveled with family

Great location and enjoyed our stay

I was really impressed with the hotel. Location was excellent, less than 5 minutes from Hammersmith tube, close to the Eventim Apollo. Lots of places to eat near by. There was a fridge in the room, the staff were friendly and the room was clean. Beds were quite hard but not as bad as some I have stayed in. We felt safe walking back late from our concert. I would stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good and the area of the hotel is very nice. You have restaurants and also transportation.
Stayed 2 nights in Sep 2025

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Zaynab

Liked: Staff & service, property conditions & facilities, room comfort
Staff very friendly and good sound isolation
Stayed 1 night in Sep 2025

8/10 Good

Terence D

Liked: Cleanliness, staff & service, room comfort

2nd Stay at the Luma

I stayed at the Luma pre-Covid and was looking forward to staying there again. The staff are so nice and helpful. The rooms seem like they could use a little "updating". Nothing major, and certainly nothing that impeded my enjoyment of my holiday. Some of the switches in the room didn't seem to do anything. The wall between the desk and the bed was coming apart at the seams. The safe was locked when I got there, couldn't get it open. And it does seem that some things that used to be provided in the rooms are no longer available. Other than those items, it was a nice stay. The cleaning staff always had my room made up by the time I got back from my day's wanderings around London. Comfortable bed and pillows. Towels were quite nice, luxurious even. Shower worked great. Had a great stay and would stay at the Luma again.
Stayed 12 nights in Sep 2025

10/10 Excellent

Muskan

Stayed 2 nights in Sep 2025