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citizenM London Bankside

Property class: 4
4-star boutique hotel near Tate Modern

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Photo gallery for citizenM London Bankside

A modern living room with contemporary furniture, a large bookshelf, and multiple hanging light fixtures.
A modern outdoor seating area with red chairs and tables, surrounded by glass walls and a large tree planter.
A modern building with large glass windows, a central atrium with a wooden deck, and outdoor seating areas.
A bartender preparing a drink at a bar with a modern interior, large windows, and a city view.
A modern lobby with a spiral staircase, red seating, and a large bookshelf.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • Place, Tate Modern
    ‪6 min walk‬
  • Place, Borough Market
    ‪7 min walk‬
  • Place, London Bridge
    ‪12 min walk‬
  • Airport, London (LCY-London City)
    ‪37 min drive‬

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, bedside tables, and a window with a city view.

Room, 1 King Bed

9.0 out of 10
Wonderful
(20 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (High Floor)

A modern hotel room with a bed, bedside table, lamp, and red chairs.

Room, 1 King Bed (High Floor)

8.4 out of 10
Very good
(16 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A modern hotel room with a bed, a red chair, a bedside table with a lamp, and a bathroom with a sink, mirror, and shower.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

London

London City Centre stay.Within a 10-minute walk of this London City Centre hotel, you'll find Tate Modern and Borough Market. Also, The Shard is within half a mile (1 km) and London Bridge is within 2 miles (3 km).

What's nearby

  • River Thames - 6 min walk - 0.3 miles
  • Tate Modern - 6 min walk - 0.4 miles
  • Borough Market - 7 min walk - 0.4 miles
  • The Shard - 10 min walk - 0.6 miles
  • London Bridge - 12 min walk - 0.7 miles

Getting around

  • Southwark Underground Station - 7 min walk
  • London Waterloo East Station - 11 min walk
  • Heathrow Airport (LHR) - 54 min drive

Restaurants

  • ‪The Distillery Bar - ‬3 min walk
  • ‪The Table Café - ‬2 min walk
  • ‪The White Hart - ‬3 min walk
  • ‪Scenery - ‬4 min walk
  • ‪Miraflores Bar & Lounge - ‬3 min walk

About this property

citizenM London Bankside

4-star boutique hotel near Tate Modern
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 7 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM London Bankside also features multilingual staff, coffee/tea in a common area, and express check-in.

This 4-star London hotel is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 5 levels
  • Built in 2012
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM London Bankside offers 192 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided on request.

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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch smart TV with cable channels
  • iPad
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20.50 per person
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). The tax ID number is 136.0572.29. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Onsite parties or group events are strictly prohibited. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

No visitors or unregistered guests are allowed at the property after midnight.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

How close is citizenM London Bankside to the airport?

CitizenM London Bankside is 8.7 mi (32-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM London Bankside?

As of Aug 29, 2026, prices found for a 1-night stay for 2 adults at citizenM London Bankside on Aug 31, 2026 start from $148, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM London Bankside have an airport shuttle?

Airport shuttle services are not available at citizenM London Bankside.

Does citizenM London Bankside offer free breakfast?

Free breakfast isn’t provided at citizenM London Bankside, but buffet breakfast is offered for a fee of GBP 20.50 per person. It's available every day from 6 AM to 11 AM.

Is there a casino at citizenM London Bankside?

No, there is no casino at this hotel.

What time is check-in at citizenM London Bankside?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at citizenM London Bankside?

Free parking is not available at this hotel.

Does citizenM London Bankside have a pool?

CitizenM London Bankside does not have a pool.

Does citizenM London Bankside have a restaurant?

Yes, there is a restaurant on site.

Does citizenM London Bankside have a spa?

There are no spa services available at this hotel.

How close is citizenM London Bankside to downtown London?

CitizenM London Bankside is 1.3 mi away from London.

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 750 out of 1092 reviews
Rating 8 - Good. 239 out of 1092 reviews
Rating 6 - Okay. 61 out of 1092 reviews
Rating 4 - Poor. 19 out of 1092 reviews
Rating 2 - Terrible. 23 out of 1092 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, with friendly and helpful staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one night, but the facilities were superb. More than that, the staff was absolutely fantastic. Ms Suki was unbelievably helpful. She went above and beyond to help me out during a stressful situation. Thank you, Suki, you saved me!! Can’t wait to come back 😃
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team, clean rooms anda great commmunal hub for working or meeting up
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky decor and fabulous staff.
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was exactly what I needed . It was peaceful and quiet. The staff was nice and the room was clean.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in, trendy hotel, well located
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team was great and made our experience outstanding in London. Everything was awesome.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small and efficient room, good location, very clean, friendly staff
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Hadley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
while some of the magic has been lost since the Marriott transaction, it's still a fairly solid choice. The prices have gone up and the app is gone but the staff still great. Good coffee and breakfast.
Stayed 1 night in May 2026
Verified review

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar staff was very friendly.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Dameda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from my solo trip to London and had a great experience staying at citizenM. The hotel was clean, modern, safe, and in a really convenient location for getting around the city. The staff was friendly, check-in was easy, and the room had everything I needed for a comfortable stay. As a solo traveler, I felt very comfortable throughout my trip and would definitely stay there again.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, great location for both South and North Banks of the river
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities
Good location, quiet room and a great welcome by staff. Great accommodation
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room a compact and comfortable delight. Staff were friendly and chatty. Really enjoyed the stay!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Rukiye Fusun

Liked: Cleanliness, amenities, property conditions & facilities
Clean convenient great breakfast
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Live the moder and efficient room
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Alfreda

Liked: Cleanliness, staff & service, amenities
Lovely area to relax in downstairs after a day sightseeing.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Ida Birkemose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, and we were satisfied with the room. We did not get breakfast there but it looked really good. We got there early due to our flight and got to check in early, and we even got to choose our own room, which was nice Positive experience overall
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Picharn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location, central to everything and close to the Borough Market (if you a foodie must go!). Across the street is M&S Simply Food (convenience store), lots of coffee and food options, and easy access to public transportation. Accommodation was clean, friendly staff, easy check-in and out. Overall would highly recommend!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Yash

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Ryan

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Had a funny smell in the room and some dirty around the bed Apart from that it was an great hotel and amazing facilities
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Unbelievable breakfast, staff are very good. Toilet paper is shocking, along with the quality of the towels. Everything else, really positive.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean hotel and perfect for our needs
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities
Modern design, very fun theme, great location! A small and efficient room that was great for a single traveler like me.
Stayed 5 nights in Feb 2026