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Charlotte Street Hotel, Firmdale Hotels

4.5 star property
Family-friendly 4.5-star hotel near London Eye

Choose dates to view prices

Photo gallery for Charlotte Street Hotel, Firmdale Hotels

Breakfast, lunch and dinner served
Loft Suite | Frette Italian sheets, premium bedding, minibar, in-room safe
Terrace/patio
Loft Suite | Living area | Flat-screen TV
Loft Suite | Living area | Flat-screen TV

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Breakfast available
  • Gym
  • 24/7 front desk

Explore the area

Map
15-17 Charlotte Street, London, England, W1T 1RJ
  • The British Museum
    ‪9 min walk‬
  • Leicester Square
    ‪11 min walk‬
  • Piccadilly Circus
    ‪14 min walk‬
  • London (LHR-Heathrow)
    ‪36 min drive‬

Room options

View all photos for Loft Suite

Loft Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Loft Suite

  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse Suite

Penthouse Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Penthouse Suite

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Loft Suite

Superior Loft Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Superior Loft Suite

  • 495 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 Bedroom Virginia Woolf Suite

1 Bedroom Virginia Woolf Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

1 Bedroom Virginia Woolf Suite

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Mobility Accessible

Junior Suite, Mobility Accessible | Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, Mobility Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Luxury Room

10.0 out of 10
Exceptional
(1 review)
  • 370 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Junior Suite

Luxury Junior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Luxury Junior Suite

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Queen Room

Frette Italian sheets, premium bedding, minibar, in-room safe

Queen Room

  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room

10.0 out of 10
Exceptional
(2 reviews)
  • 395 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Junior Suite

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

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St Martins Lane London

London City Centre
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,015 reviews
$334 nightly
The price is $401
Aug 7 - Aug 8
Total includes taxes and fees
St Martins Lane London

About the neighborhood

London

London City Centre stay.Within a 10-minute walk of this London City Centre hotel, you'll find Tottenham Court Road and University College London. The British Museum and Leicester Square are also within half a mile (1 km).

What's nearby

  • Russell Square - 9 min walk - 0.5 miles
  • The British Museum - 9 min walk - 0.5 miles
  • Leicester Square - 11 min walk - 0.6 miles
  • Piccadilly Circus - 14 min walk - 0.8 miles
  • Trafalgar Square - 17 min walk - 0.9 miles

Getting around

  • Goodge Street Underground Station - 4 min walk
  • Tottenham Court Road Station - 6 min walk
  • Heathrow Airport (LHR) - 56 min drive

Restaurants

  • ‪Said Dal 1923 - ‬1 min walk
  • ‪Where the Pancakes Are - ‬1 min walk
  • ‪Fitzroy Tavern - ‬1 min walk
  • ‪ROKA Charlotte Street - ‬1 min walk
  • ‪Duke of York - ‬1 min walk

About this property

Charlotte Street Hotel, Firmdale Hotels

Family-friendly 4.5-star hotel near London Eye
Charlotte Street Hotel, Firmdale Hotels offers its guests a full-service spa and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Meeting rooms and limo/town car service are available. Event space at this hotel measures 43 square feet (4 square meters) and includes conference space. A library, a terrace, and multilingual staff are also featured at the luxury Charlotte Street Hotel, Firmdale Hotels. Parking is available for a fee.

This 4.5-star London hotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 43 sq ft of conference space
  • 4 sq m of conference space
  • Built in 2000
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Charlotte Street Hotel, Firmdale Hotels offers 52 accommodations with minibars and safes. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Languages

English, French, Polish, Portuguese

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The Soho Hotel, Firmdale Hotels

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.9 out of 5, Exceptional, 749 reviews
$615 nightly
The price is $739
Aug 4 - Aug 5
Total includes taxes and fees
The Soho Hotel, Firmdale Hotels

Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Secured valet parking on site (GBP 70 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 28 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 78.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 28 per person
  • Secured valet parking fee: GBP 70 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 78.0 per night
  • Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Charlotte Street Hotel, Firmdale Hotels Hotel
Charlotte Street Hotel London
Charlotte Street London
Hotel Charlotte Street
Charlotte Street Hotel London, England
Charlotte Street Hotel, Firmdale Hotels London
Charlotte Street Hotel, Firmdale Hotels Hotel London

Frequently asked questions

How close is Charlotte Street Hotel, Firmdale Hotels to the airport?

Charlotte Street Hotel, Firmdale Hotels is 9.4 mi (48-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at Charlotte Street Hotel, Firmdale Hotels?

As of Jul 23, 2025, prices found for a 1-night stay for 2 adults at Charlotte Street Hotel, Firmdale Hotels on Aug 10, 2025 start from $539.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Charlotte Street Hotel, Firmdale Hotels have an airport shuttle?

Airport shuttle services are not available at Charlotte Street Hotel, Firmdale Hotels.

Does Charlotte Street Hotel, Firmdale Hotels offer free breakfast?

Free breakfast isn’t provided at Charlotte Street Hotel, Firmdale Hotels, but full breakfast is offered for a fee of GBP 28 per person. It's available every day from 7 AM to 11 AM.

Is there a casino at Charlotte Street Hotel, Firmdale Hotels?

No, there is no casino at this hotel.

What time is check-in at Charlotte Street Hotel, Firmdale Hotels?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Charlotte Street Hotel, Firmdale Hotels?

Free parking is not available at this hotel. Valet parking is available for GBP 70 per day.

Does Charlotte Street Hotel, Firmdale Hotels have a pool?

Charlotte Street Hotel, Firmdale Hotels does not have a pool.

Does Charlotte Street Hotel, Firmdale Hotels have a restaurant?

Charlotte Street Hotel, Firmdale Hotels is home to Oscar, which features brunch.

Does Charlotte Street Hotel, Firmdale Hotels have a spa?

This hotel has a spa, which features massages.

How close is Charlotte Street Hotel, Firmdale Hotels to downtown London?

Charlotte Street Hotel, Firmdale Hotels is 0.8 mi away from London.

Charlotte Street Hotel, Firmdale Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 166 out of 198 reviews
Rating 8 - Good. 24 out of 198 reviews
Rating 6 - Okay. 4 out of 198 reviews
Rating 4 - Poor. 3 out of 198 reviews
Rating 2 - Terrible. 1 out of 198 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way, like a second home.
Stayed 4 nights in Feb 2025

10/10 Excellent

sherif

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Charlotte Street is a home away from home, as a Firmdale property the style and amenities are top notch and the staff is excellent. 10 out of 10 as always.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever I’m in London, this is where I stay. Excellent hotel. Bustling restaurant and hotel lobby but once in your room it’s silent. Amazing acoustics in terms of noise. Super cozy and great breakfast. Highly recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionally gorgeous hotel

Stunning! So gorgeous and special.
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with outstanding service!
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrew, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, staff, restaurant and location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Allen

Stayed 7 nights in Jul 2024

10/10 Excellent

Nicola

Stayed 1 night in Jul 2024

10/10 Excellent

Jeff

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely, beautifully decorated place where the attentive staff enhances the experience.
Stayed 3 nights in Jun 2024

4/10 Poor

John

Stayed 1 night in Jun 2024

10/10 Excellent

John G

A charming hotel! I plan to tell all my American friends about this gem of a hotel.
Stayed 1 night in Jun 2024

4/10 Poor

Bernard

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Staff in restaurant was terrible rude. Even though staying in hotel we were not worthy to sit in the empty restaurant for a drink. I assume he runs the restaurant to maximize personal tips and I needed to give him £20 to sit in a restaurant at 1730 for a quick drink with my wife I complained to front desk and it drew blank looks. Assume they don't care so much. Also no coffee in room or common area, must go to restaurant and pay £5 for a cup. Owners apparently don't like coffee (weird). Rooms are heavily perfumed as are all toiletries. Avoid!
Stayed 4 nights in Jun 2024

10/10 Excellent

Jackie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little luxury hotel with lots of character and individually beautifully decorated rooms. It's super comfortable and welcoming with helpful, knowledgeable staff. There are lots of excellent restaurants in the area. Great stay even if too brief.
Stayed 1 night in Jun 2024

10/10 Excellent

William

Stayed 1 night in Jun 2024

10/10 Excellent

Avraham

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming

Excellent hotel on a charming street. Great location, friendly staff and lovely decor. Extremely well maintained and a pleasure. Will certainly be back!
Stayed 4 nights in May 2024

10/10 Excellent

Kopin

Stayed 3 nights in Apr 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

10/10 Excellent

Chunga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Biljana

Stayed 7 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London Sophistication

Excellent Hotel. Amazing Service. One of the best hotels I have ever stayed at.
Stayed 5 nights in Dec 2023

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023