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4.0 out of 5

"I was hesitant to stay at this hotel as the reviews were mixed, but the price was in our budget. I am glad to say that this was a nice hotel with extr ... " More

By a verified traveler on Mon 13 Nov 2017

Hotel Description

Enjoy the free WiFi at this New Albany hotel

Close to airport

Within 6 miles (10 km) of this New Albany hotel, you'll find KFC Yum Center and Louisville Slugger Museum. Kentucky International Convention Center and Fourth Street Live! are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. There's a fitness center on site, and a 24-hour front desk and express check-out are also provided.

Free Internet, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 128 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include MP3 docks, coffee/tea makers, and free newspapers.

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$104* Per night/room Feb 2 - Feb 3

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Refrigerator & Microwave (Wet bar)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hampton Inn New Albany Louisville West ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hampton Inn New Albany Louisville West

Everyone (11) Couples (1)
5 out of 5
This hotel has very recently been renovated, so everything is new and clean. The staff was very cordial and helpful. One big thing went wrong: I asked for a wake-up call at 6:00 a.m. on the day of an extremely important professional appointment and no call came. Maybe I'm technologically behind the times. Maybe everyone is relying on their smart phones to wake them up and maybe wake-up calls are a thing of the past. I noticed that my request had been recorded at the front desk on a simple pad of paper. Luckily I woke up naturally and in time. Desk staff was very apologetic. Breakfast every morning was tasty and varied. It's also so nice to be within walking distance of New Albany's revitalized old downtown. All-in-all, an excellent hotel.

Posted by on Jan 11, 2020

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5 out of 5
Location location was convenient But no ice machines and interior seems to be a bit dated

Posted by on May 23, 2019

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Comment from Hotel Management

Jun 26, 2019 by Jami

Thank you for your response. I am sure you noticed during your stay we are in the process of renovating. I apologize our rooms are not complete yet. We should be done with all of our rooms in fall of 2019, with 2 floors being complete sometime in August (which will have working ice machines :) )We do hope to see you again the next time you are in New Albany.

4 out of 5

Posted by on Mar 30, 2019

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5 out of 5
The staff was out standing with great service provided

Posted by on Feb 19, 2019

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2 out of 5
The hotel wasn't too bad but Travelocity booked the wrong date. I am checking my bank account tomorrow and HOPE that i wasn't double billed.

Posted by on Jan 7, 2019

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2 out of 5
Entire facility was under major construction. This was not mentioned online only stated that the fitness center and pool were closed for remodeling. Would not have booked if we would have known the current condition of the hotel.

Posted by on Oct 17, 2018

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2 out of 5
This hotel is under construction. That information was not on the website at the time of booking or shared with me when I called. I booked this stay a week before. The hotel did not match the pictures on the website. The staff member at check in was unable to help us since we used Travelocity to book or stay.

Posted by on Jul 23, 2018

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4 out of 5

Weekend Without the Kids

Pros: Friendly staff, hot breakfast and easy access on and off the highway.
Cons: Our room needed to be cleaned while we were out during the day. The room needs more usable electric outlets or USB ports.
Location: Louisville is across the bridge to the East. There is shopping and food options a few miles West.
I was hesitant to stay at this hotel as the reviews were mixed, but the price was in our budget. I am glad to say that this was a nice hotel with extremely polite and helpful staff. Areas of the hotel show signs of aging, but was mostly clean and no weird odors. The bed was comfortable. The shower worked well. The microwave and mini fridge worked well. There was minimal hallway noise in our room on the fourth floor. The hot breakfast was very good and well maintained. The hotel is right off of the highway for easy on and off, but not noisy. My only complaint...we stayed multiple nights and thought our room would be cleaned. It was not. We were provided clean towels, that's all. No trash emptied, no refresh of cups and no made bed. Not really a big deal. I would stay here again.

Posted by , from Cincinnati, Ohio on Nov 13, 2017

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3 out of 5
It was fine for $100/night but I would not pay more than that.

Posted by on Oct 3, 2016

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5 out of 5

Perfect!

Perfect in every way. Very attentive staff! Would absolutely come again!

Posted by , from Michigan on May 9, 2016

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About the Hampton Inn New Albany Louisville West

Location 411 W Spring Street, New Albany, IN 47150

Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Business center
  • Swimming pool
  • Laundry facilities

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. Event space at this hotel measures 2652 square feet (246 square meters) and includes a conference center. A fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hampton Inn New Albany Louisville West. Free self parking is available. Smoking is allowed in designated areas at this New Albany hotel.

  • 1 building
  • 128 guestrooms or units
  • 5 levels
  • 2652 sq ft of conference space
  • 246 sq m of conference space
  • Built in 1968
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Louisville, KY (SDF-Louisville Intl.) (17.5 km / 10.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hampton Inn New Albany Louisville West offers 128 air-conditioned accommodations with MP3 docking stations and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 9:30 AM.

Subway - This restaurant serves breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New Albany Hotel Louisville West by Magnuson Worldwide Hotel
  • Best Western Plus West I 64
  • Hampton Albany Louisville West
  • Hampton Inn New Albany Louisville West Hotel
  • Best Plus West I 64 New Albany
  • Hampton Inn New Albany Louisville West New Albany
  • New Albany Hotel Louisville West by Magnuson Worldwide
  • Hampton Inn New Albany Louisville West Hotel New Albany
  • Best Western Plus West I-64 Hotel New Albany

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Hampton Inn New Albany Louisville West.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.