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4.6 out of 5

"It’s a beautiful property and great staff. " More

By a verified traveler on Thu 28 Jul 2022

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Hotel Description

3.5-star hotel near St. Johns Town Center

Southside stay

Your stay at this Southside hotel places you within 3 miles (5 km) of St. Johns Town Center and University of North Florida. Also, Morocco Shrine Center is within 3 miles (5 km) and UNF Arena is within 6 miles (10 km).

Renovated in 2017

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking and a free area shuttle.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$126* Per night/room Dec 21 - Dec 22

Traditional Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton Jacksonville Hotel ratings based on 13 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Jacksonville Hotel

Everyone (9) Couples (1) Family (2)
5 out of 5
It’s a beautiful property and great staff.

Posted by on Jul 28, 2022

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Comment from Hotel Management

Aug 1, 2022 by Brad Whitaker, GM

Thank you for staying with us.

5 out of 5
Excellent property! All good!

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 11, 2022 by Kaitlin- Guest Services Manager

Excellent! Thank you so much for the review.

5 out of 5
It’s a Sheraton. Always good

Posted by on Mar 28, 2022

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Comment from Hotel Management

Mar 30, 2022 by Kaitlin- Guest Services Manager

Excellent! Thank you so much for the review,

5 out of 5
This hotel is in an excellent location and has friendly staff. Will definitely stay here again.

Posted by on Feb 16, 2022

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Comment from Hotel Management

Feb 16, 2022 by Matt

Excellent! Thank you so much for your review!

5 out of 5
Great experience. The hotel was been updated well.

Posted by on Jan 30, 2021

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Comment from Hotel Management

Jan 30, 2021 by Kaitlin

Excellent! Thank you. We value our guests and proud of our updates. We hope to see you soon.

5 out of 5

Posted by on Sep 24, 2020

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Comment from Hotel Management

Oct 21, 2020 by Brad Whitaker, GM

Thank you for choosing our hotel.

5 out of 5

Posted by on May 24, 2019

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Comment from Hotel Management

Jun 20, 2019 by Brad Whitaker - GM

Thank you!

5 out of 5
The facility was impecable , clean, smell clean / good everywhere you go

Posted by , from Clermont on Apr 29, 2019

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Comment from Hotel Management

May 21, 2019 by Brad Whitaker, General Manager

Dear Maria, Thank you for staying with us. We are thrilled that your stay was impecable.

5 out of 5
Clean facility. Friendly staff. The location was convenient.

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 22, 2019 by Brad Whitaker, General Manager

Thank you for the wonderful comments. We appreciate you staying with us.

5 out of 5

Great Weekend Get Away

Pros: It was clean and great staff
Cons: Swimming pool. It was a heated pool which was great but it catered to family with small children.The deepest feet was (4) not get swimming for adults
My husband and I want a quick getaway for the weekend. The Shelton was a great spot it was closed to the shopping mall and beach. It was easy access in and out of the area and nice and relaxing. The staff was great and the breakfast was awesome!!!!

Posted by , from South Carolina on Jul 17, 2018

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Comment from Hotel Management

Jul 26, 2018 by Brad Whitaker, General Manager

Dear Marian, Thank you for staying with us. We appreciate the feedback. We will look into the pool.

Property Features

Sheraton Jacksonville Hotel offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 6000 square feet (557 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Jacksonville Hotel. An area shuttle within 3 mi and a shopping center shuttle are free. Free self parking is available. A complete renovation of Sheraton Jacksonville Hotel was completed in February 2017. Smoking is allowed in designated areas at this 3.5-star Jacksonville hotel.

  • 1 building
  • 159 guestrooms or units
  • 6 levels
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Built in 2008
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle within 3 mi and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Sheraton Jacksonville Hotel offers 159 accommodations with coffee/tea makers and designer toiletries. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium cable channels and first-run movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • First-run movies
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Bold City Grill - Overlooking the garden, this family restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12.00 and USD 17.00 per person (approximately)
  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jacksonville Sheraton
  • Jacksonville Sheraton Hotel
  • Sheraton Hotel Jacksonville
  • Sheraton Jacksonville
  • Sheraton Jacksonville Hotel
  • Quality Suites Oceanfront Hotel Jacksonville Beach
  • Sheraton Jacksonville Hotel Jacksonville
  • Jacksonville Sheraton
  • Sheraton Jacksonville
  • Sheraton Jacksonville Hotel Hotel
  • Sheraton Jacksonville Hotel Jacksonville
  • Sheraton Jacksonville Hotel Hotel Jacksonville

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.