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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
5-star beachfront property with 7 outdoor pools

Choose dates to view prices

Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
1 bedroom, premium bedding, down comforters, free minibar
Lobby
View from property
Garden

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪4 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪46 min drive‬
  • North Beach
    ‪47 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, down comforters, free minibar

Excellence Club Junior Suite Pool View

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite Spa or Pool View

  • 807 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

1 bedroom, premium bedding, down comforters, free minibar

Junior Swim Up Suite Spa or Pool View

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

1 bedroom, premium bedding, down comforters, free minibar

Terrace Suite With Plunge Pool

  • 1600 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

  • 807 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

  • 807 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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  • On private beach
  • Pool
  • All inclusive
  • Spa
4.5 out of 5, Wonderful, 462 reviews
The price is $482
$399 nightly
$482 total
Total includes taxes and fees
Jun 25 - Jun 26
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About the neighborhood

Punta Sam

On the beach.Your stay at this Playa Mujeres property places you within 2 miles (3 km) of Mujeres Beach and Punta Sam Ferry Terminal. Punta Sam Beach and Playa Mujeres Golf Club are also within 2 miles (3 km).

What's nearby

  • Mujeres Beach - 8 min walk - 0.5 miles
  • Playa Mujeres Golf Club - 4 min drive - 1.8 miles
  • Isla Mujeres Ferry Terminal - 46 min drive - 5.7 miles
  • North Beach - 47 min drive - 5.9 miles
  • Dolphin Discovery - 50 min drive - 7.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

5-star beachfront property with 7 outdoor pools
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Walk outside to smell the salt air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a hot tub. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 7 bars by the pool
  • 11 bars or lounges
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

4 outdoor pools, a heated pool, free cabanas, pool umbrellas

Atelier Playa Mujeres - Adults Only - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Pet friendly
4.7 out of 5, Exceptional, 1,143 reviews
$520 nightly
The price is $636
Jun 8 - Jun 9
Total includes taxes and fees
Atelier Playa Mujeres - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (44 inches high)

Room amenities

Entertainment

  • 55-inch LED TV with premium cable/satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
Excellence Adults Only All Inclusive
Excellence All Inclusive
Excellence Playa Mujeres Adults
Excellence Playa Mujeres Adults Only
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Excellence Playa Mujeres All Inclusive
Playa Mujeres All Inclusive
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Excellence Adults All Inclusive
Excellence Adults All Inclusive All-inclusive property
Excellence All Inclusive Adults Hotel
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Excellence All Inclusive Adults
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Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
Excellence Playa Mujeres All Inclusive Adults Hotel
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Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Frequently asked questions

How close is Excellence Playa Mujeres - Adults Only All Inclusive to the airport?

Excellence Playa Mujeres - Adults Only All Inclusive is 17.6 mi (38-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Excellence Playa Mujeres - Adults Only All Inclusive?

As of Jun 7, 2025, prices found for a 1-night stay for 2 adults at Excellence Playa Mujeres - Adults Only All Inclusive on Jun 28, 2025 start from $578.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Excellence Playa Mujeres - Adults Only All Inclusive have an airport shuttle?

Excellence Playa Mujeres - Adults Only All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of MXN 3904.21 per vehicle, roundtrip.

How close is Excellence Playa Mujeres - Adults Only All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Excellence Playa Mujeres - Adults Only All Inclusive offer free breakfast?

Excellence Playa Mujeres - Adults Only All Inclusive does not offer free breakfast.

Is there a casino at Excellence Playa Mujeres - Adults Only All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (15-min drive) and Dubai Palace Casino (16-min drive) are nearby.

What time is check-in at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Excellence Playa Mujeres - Adults Only All Inclusive?

This property offers free valet parking.

Does Excellence Playa Mujeres - Adults Only All Inclusive have a pool?

Excellence Playa Mujeres - Adults Only All Inclusive features 7 outdoor pools.

Does Excellence Playa Mujeres - Adults Only All Inclusive have a restaurant?

There are 10 onsite restaurants, offering options like international cuisine, ocean views, and a beachfront location.

Does Excellence Playa Mujeres - Adults Only All Inclusive have a spa?

This property has a spa, which features body wraps, mani/pedis, and body treatments.

How close is Excellence Playa Mujeres - Adults Only All Inclusive to downtown Punta Sam?

Excellence Playa Mujeres - Adults Only All Inclusive is 0.6 mi away from Punta Sam.

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 849 out of 1105 reviews
Rating 8 - Good. 142 out of 1105 reviews
Rating 6 - Okay. 70 out of 1105 reviews
Rating 4 - Poor. 14 out of 1105 reviews
Rating 2 - Terrible. 30 out of 1105 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Dawn

Stayed 6 nights in Apr 2025

6/10 Okay

Dawn

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice
Stayed 6 nights in Apr 2025

6/10 Okay

Tanya

Traveled with partner
Had to get up eat too early to get beach chairs
Stayed 5 nights in Mar 2025

2/10 Terrible

Vincent

Disliked: Property conditions & facilities
Worst customer service! Don't stay here or use expedia to book anything!!!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Hope Ana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Mar 2025

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2025

10/10 Excellent

Zhu Wei, Chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amount of dining options is incredible. We enjoyed majority of the restaurants during our 4 night trip.
Stayed 4 nights in Feb 2025

10/10 Excellent

AMY, Elberfeld

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be back!! Amazing trip and beautiful property.
Stayed 6 nights in Feb 2025

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Beach area. White Sand with calm blue water.
Stayed 3 nights in Feb 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful resort with amazing service!

Beautiful resort with amazing service. Lots of areas to enjoy the sun, pool and beach.
Stayed 4 nights in Jan 2025

8/10 Good

Paolo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here to EPM about 10 times over the past 10-15 years and like it more than other Excellence Resorts including DR and Riveria Maya. We always got a room around the spa because it was always quiet there and away from the loud, party area which was the pool by the beach. We could hear a pin drop it was so quiet. Not so much anymore. Although it isn't really noisy, visitors, particularly those staying in the first floor rooms where they can just jump in the pool. bring their blue tooth speakers and play music as they sit poolside and drink. They are NOT supposed to have music there because it's the "quiet" section but the hotel has not had a handle on this. If you call security, they'll probably come and say something to them but don't make much effort to stay on top of it. We used to go there and be able to just relax and read books in peace and quiet but now, not so much. This was one thing we REALLY enjoyed about EPM. We also had a group of visitors gather poolside by our room and they were sitting there drinking and being very loud. We were laying out on our balcony relaxing when this happened and it just wasn't enjoyable. I think we may try and reconsider other resorts in the future. This "was" always our favorite.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jeremy

Stayed 4 nights in Feb 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence Playa Mujeres exceeded all of our expectations.
Stayed 5 nights in Feb 2025

8/10 Good

Reshma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not as friendly as other resorts. Food options was great.
Stayed 2 nights in Feb 2025

8/10 Good

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was above average but staff did not assist with finding seats on the beach.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service
Please improve the music, it was not chosen for the clientele. It detracted from the otherwise wonderful experience
Stayed 2 nights in Feb 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Excellence is a beautiful property on a lovely walkable beach. There are a wide variety of restaurants to choose from but we always find the best restaurants are the Mexican restaurants or menu items that are based on traditional cuisine. The staff are friendly and attentive and the grounds are spotless. We upgraded to Excellence Club but honestly not sure what we got for the cost. Not worth extra cost as reservations are not accepted for restaurants, there isn’t an upgrade in wine offered. We didn’t receive daily fruits and petit fours; in 5 nights we had fruit once and petit fours twice. It didn’t matter to us but it was part of the offering. Beach service is the same everywhere and although there are a few quieter pools for Excellence Club guests which are heated we prefer the beach anyway. Although for swimming lengths at the end of the day these pools were great. There is a restaurant accessible only to Excellence club members but honestly the food is very good by resort standards in every restaurant. Would highly recommend this adults only resort if you are looking for a quieter experience without the party vibe!
Stayed 5 nights in Feb 2025

2/10 Terrible

Gelonnie

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Hello I booked this property after seeing it being nice on TikTok. Upon my arrival I was very quickly treated like I was not wanted. They were not welcoming never decorated my room for my birthday or acknowledge it. I complained to the front desk and was assaulted by a front desk worker who jumped into my face and snatched my phone as I recorded the incident. They refused to document the incident or tell management. I ended booing another room at another property. The manager Andres seen the video and acknowledged his employees behavior was out of line and not acceptable. He told me to give him sometime to fix the situation and to not post the video of the employee assaulting me. So far nothing has been done by Expedia or the hotel.3,500 dollars wasted to be treated like garage and be assaulted. TERRIBLE experience wouldn’t recommend to anyone.i would like a refund for terrible experience
Stayed 3 nights in Feb 2025

10/10 Excellent

Mac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely amazing! The resort was stunning, with breathtaking ocean views, and top-notch amenities. My room was spacious and beautifully designed, with two stories terraced perfect for enjoying the sunset. What truly made the experience special was the outstanding staff—friendly, attentive, and always ready to help.
Stayed 7 nights in Feb 2025

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, but we were surprised to find that a hotel of this quality didn’t have enough beach chairs for its guests. Also, it appeared that the hotel was understaffed
Stayed 7 nights in Feb 2025

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love staying at excellence because they always make you feel special. Their commitment to going above and beyond to create a special experience for every guest is incredible! Every staff member is happy to greet you with a smile. We especially felt taken care of by server, Tonatiuh! He was very kind and attentive. You could see how incredibly hard this man works and how he truly loves his job! He was our server for several meals (breakfast and lunch!) sometimes in the same day. Another server by the pool that was especially helpful was Emanuel! He went above and beyond to help us have a great experience! We also participated in some activities at the resort: clay/mud therapy, salsa lessons, and paint & sip. They were all worth the time and enjoyable! We especially enjoyed exploring our creative side during the paint & sip, led by artist Mayte! Finally, we also did an photoshoot with photographer, Orlando. This experience was beyond what we could have expected. He provided the right amount of direction during the shoot, while also listening to what we wanted. The photos came out AMAZING, we just had to purchase the max package (album, 150 photos, and a short video montage w/music). And he was able to get all of this to us, edited, by next day. Overall, we are very pleased with our experience and would love to return in the future!
Stayed 4 nights in Feb 2025

10/10 Excellent

Kenneth, Burlington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent. Although....a real door to the bathroom would have been appreciated. The glass door that doesn't go to the floor seems like an odd 'privacy' compromise. Service at the VIP restaurant was inconsistent, from excellent to average The beach is beautiful and great for long walks, but the water is tough to swim. The VIP swimming pools and beach lounge areas are great.. Other pools are not heated and cold. The facilities are beautiful. Lots of bars and easy to get to. Tipping is expected....even suggested by staff!
Stayed 5 nights in Feb 2025

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, like new, easily accessible, pleasant staff
Stayed 4 nights in Feb 2025

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and well taken care of. The rooms are comfortable. There is a wide selection of restaurants. The service at the restaurants is slow - sometimes taking 1 hours for food. When it arrives, the food is generally good. But, the restaurants seem understaffed and overwhelmed. When I visited, the Excellence Coral had just opened and I think they shifted a lot of their staff to that location. Entertainment and nightly shows were really good and unique for Cancun. There is a general lack of pool lounges. If you do not get up at 7-7:30 to set out towels for chairs, you are unlikely to go one. I was up very early so this didn’t bother me but a problem for others. Everything was very good - and I’m happy. But nothing was exceptional.
Stayed 7 nights in Feb 2025

10/10 Excellent

MONEY, MATTESON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, attentive staff
Stayed 3 nights in Feb 2025