Book a hotel near ICEARIUM, Farragut

"This marketing photo is obviously old. The furnishings were in disrepair and extremely worn. The room smelled of smoke, mildew, etc. and was in need of a deep cleaning. Dust was readily visible throughout. When I brought these items to the front desk/staff's attention, he responded by saying that it was only a "2 star hotel" and that the room was a good value for the price. The staff also said that the hotel was rebranded "Sonesta" because they no longer met the standard for the old Candlewood Suites brand. I only stayed because they had me sign a no-refund policy BEFORE I went to my room. Because I booked from a third party, they also said a refund wasn't possible. Interestingly, they actually had me also pay a $100 security deposit when checking in. "

"Convenient… layout is odd. "

"Our room was roomy and clean. The staff was super friendly and helpful. We would definitely stay here again"

"The floor was sticky, the tap in the bathroom was broken off, very little water pressure, loose toilet seat, lots of chips in the bathtub and an odour in the room."

"Staff was great"

"Clean room. Breakfast was good. Friendly staff. "