Book a hotel near Heritage Square Museum, Ontario City

"Cleanliness was good and the pillows were comfortable but that’s about the only positive I can share. We arrived late and were placed in a room in a separate building behind the main hotel. Maybe I missed it in the description somewhere, but I didn’t know this was an option. This second building was rundown. I would not have felt safe if it had been just myself and my daughter. There was a parking lot outside the window with no barrier at all; a car could have easily driven right through on to the bed. Bathroom was very dark. Breakfast area was small and the coffee was not good. I have never stayed at a Country Inn and Suites before but it was the location we needed. I hope to never have to stay here again."

"The Hampton Inn in Penfield provides exceptional service at the front desk, as well as a quiet, comfortable and spacious room. I had to ask the front desk to accept an Amazon delivery for my elderly sister who lives nearby, which they cheerfully did. At the last minute, I had to extend my stay for several days when she was hospitalized. Not only were they able to keep me in the same room, they went out of their way to find a Diet Coke when she was discharged and none were in the cooler. Finally, they were gracious and understanding when I explained that we had accidentally spilled a drink on the sheets and mattress on my last night. The kindness, support and friendliness made a very difficult week significantly easier. That's worth a ton of loyalty!"

"This is a great hotel if your visiting the Victoria Pittsford area Bar area is fun Rooms are clean Some upgrades underway Elevator was a bit of an issue but they are making improvements"

"Very nice hotel."

"Parking convenient , clean room and nice amenities "

"Comfortable room. Good breakfast. "