travelocity Verified Review
"I really enjoyed their lagoon, very spectacular, with beautiful fish in it, turtles never showed up but that was OK, super great. Restaurant had a great menu and was very tasty with gorgeous view. Sunsets were beautiful ! Employees were very helpful and courteous, except for towel young man at pool area. He was short in conversation, stern and never smiled. Too serious for working in a beautiful area, around many guests who were absolutely enjoying themselves and nice at the same time. We had asked for additional towels for the next day (we were scheduled to go on an excursion where we could go swimming) and very stern he told us NO (for he did not have enough towels to go around for guests). OK, we understood, so we took our wet towels with us, hoping they would dry by the next day. (They did) But, like I mentioned before, very stern and never a smile and looked very unhappy. He's YOUNG AND LIVES IN PARADISE, he needs to loosen up a bit :-)
Thank you all though, for a super wonderful vacation."
A verified traveler stayed at Royal Kona Resort