Book Cheap Hotels in Harlem-Lake Station, IL

"M"

"GOOD SERVICE"

"Yes"

"The hotel was definitely old and outdated but was extremely clean. The staff was super friendly and the free shuttle to and from the airport was a nice perk. The shuttle drivers were friendly and helpful. The room was very clean and the beds were comfortable enough for a good sleep after a long international flight. Breakfast had a variety of options—both cold and hot, but don’t expect a huge buffet spread. It was decent enough to be filling and there were juices and hot beverages. Overall, it was a decent experience for a night’s stay. Also, staff informed me that the hotel is undergoing renovations as it was bought out and being changed to a Marriot. "

"Property charges an incidental fee that was supposed to be returned at check out. They processed it as a debit and still have not refunded. They keep giving me the answer that is my bank that should resolve it. My banking institution shows the debit from the hotel and that they need to issue a refund. Vivienne at the front desk keeps telling me that it's my banks job. Rooms are not noise proof, they are bright and loud"

"We arrived around midnight and the staff was ready and helpful in getting us to our room. The hotel is older, boutique style, but very beautiful and the room was enormous. There was the usual toiletries and coffee provided. They have several lots for free parking. The only (very minor) issues I had were the beds were quite hard and the sheets were very stiff and scratchy... as if they had been starched. Overall it was a beautiful property in a great location with wonderful amenities we didn't have the opportunity to take advantage of."