Travelocity Verified Review
"I got there a bit early around 2:45pm to see if early check-in was possible. We were denied, which is fine and understandable. But, we were told "check in is still an hour away, but we guarantee rooms to be ready at 4pm." Only to show up a few minutes after 4pm and told "sorry, taking longer than expected, rooms might be ready in next 30-40 minutes." We needed to leave by 4:30 to catch a dinner cruise, so we weren't going to be checking in until late at night. And they still proceeded to call us around 7:30 and ask if we were still planning to check in. Very disappointed in the customer service aspect."
A verified traveler stayed at Holiday Inn Marquette, an IHG Hotel