Crossroads Inn & Suites

2.5 star property
Hotel near Ripley's Aquarium of the Smokies in Gatlinburg

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Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Dining
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(140 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Gatlinburg

Downtown Gatlinburg stay.Within a 10-minute walk of this Downtown Gatlinburg hotel, you'll find Ripley's Aquarium of the Smokies and Anakeesta. Traffic Light #3 and Historic Ogle Log Cabin are also within half a mile (1 km).

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.3 miles
  • Historic Ogle Log Cabin - 5 min walk - 0.3 miles
  • Anakeesta - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Gatlinburg Convention Center - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Subway - ‬7 min walk
  • ‪Ole Red - ‬3 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Pancake Pantry - ‬8 min walk

About this property

Crossroads Inn & Suites

Hotel near Ripley's Aquarium of the Smokies in Gatlinburg
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. Crossroads Inn & Suites also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Property amenities

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

How close is Crossroads Inn & Suites to the airport?

Crossroads Inn & Suites is 43.7 mi (67-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

Does Crossroads Inn & Suites have an airport shuttle?

Airport shuttle services are not available at Crossroads Inn & Suites.

Does Crossroads Inn & Suites offer free breakfast?

Crossroads Inn & Suites does not offer free breakfast.

Is there a casino at Crossroads Inn & Suites?

No, there is no casino at this hotel.

What time is check-in at Crossroads Inn & Suites?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Crossroads Inn & Suites?

This hotel offers free self parking.

Does Crossroads Inn & Suites have a pool?

Crossroads Inn & Suites features a seasonal outdoor pool and a children's pool.

Does Crossroads Inn & Suites have a spa?

There are no spa services available at this hotel.

How close is Crossroads Inn & Suites to downtown Gatlinburg?

Crossroads Inn & Suites is 0.4 mi away from Gatlinburg.

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 801 out of 1520 reviews
Rating 8 - Good. 420 out of 1520 reviews
Rating 6 - Okay. 178 out of 1520 reviews
Rating 4 - Poor. 63 out of 1520 reviews
Rating 2 - Terrible. 58 out of 1520 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Rebecca

Disliked: Cleanliness, amenities, property conditions & facilities
I chose this hotel because it had good reviews and because it included breakfast. My goal for this stay was a solo quilting weekend. Check in was quick and painless, but both beds in my room were dirty, one had been slept in and the other had a blood stain on the mattress pad that you could see through the sheet. There was no housekeeping on staff so I was placed in a second room. The bed was clean so I accepted the room. I went to get dinner and returned and decided to shower before bed and was met with a dirty Band-Aid and long black hairs in my tub. The next morning I learned that the hairdryer was broken and the electrical outlets in the room also did not work. The phone in neither room was connected so to contact the front desk. I had to go outside and walk across the parking lot to do it in person. That's when I learned they no longer served breakfast. I went to get ice for water and found the only ice maker onsite not working. They installed a new hair dryer and fixed the electrical outlets, but did not clean my room for the duration of my stay, so I couldn't shower. I spoke to the manager again at checkout and explained that I had not been able to use the amenities that I had paid for and he told me he would request a partial refund of $30 from Expedia, which I have not gotten. The good things were a great location and a fairly comfortable bed. But the lack of advertised amenities by far out, weighed the only two positives from this booking. Book at your own risk!
Stayed 2 nights in Feb 2026

2/10 Terrible

Alexis

Stayed 5 nights in Dec 2025

10/10 Excellent

Deana, Clarksville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in Dec 2025

10/10 Excellent

Judy

Staff, clean room, location
Stayed 2 nights in Nov 2025

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hair in the shower drain. Shower didn’t drain and had standing water when taking a shower. What appeared to be mold around the bathroom sink. The most uncomfortable bed I’ve ever slept in. Very hard and you could feel the springs. Front office staff was very nice though.
Stayed 1 night in Nov 2025

10/10 Excellent

Daffeney

Liked: Cleanliness, amenities, property conditions & facilities
The room was super clean, staff very friendly and helpful. I had such a pleasant stay. It was nice and quiet. Super hot shower too. Close to everywhere I wanted to be. I will definitely be back.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, excellent housekeeping service! We really enjoyed our stay here
Stayed 2 nights in Nov 2025

10/10 Excellent

Joaquin L

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Nov 2025

10/10 Excellent

Lingshu

Stayed 2 nights in Nov 2025

10/10 Excellent

Tetiana

Liked: Cleanliness, amenities, property conditions & facilities
Clean, warm, nice room, great location
Stayed 1 night in Nov 2025

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff, great location.
Stayed 1 night in Nov 2025

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2025

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and the room was clean.
Stayed 5 nights in Nov 2025

6/10 Okay

Tory

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Hair and mold in the bathtub when we checked in, 6 of 17 light bulbs did not work, televisions did not work most of the time, recessed light fixtures and outlets falling out of the ceiling and walls, fan in the bathroom did not work, the heat fan and blower were extremely loud. Due to staffing issues maid service was given only once and we had to buy our own toilet paper. The room itself was quiet from the outside noise and the jet tub was very nice and relaxing. Check in and out was good. About half the lights were replaced when I told the desk of the issue. With the maintenance issues I would not recommend this hotel at this time.
Stayed 3 nights in Nov 2025

10/10 Excellent

Marc, Burlington

Liked: Cleanliness, amenities, property conditions & facilities
Professional
Stayed 1 night in Nov 2025

8/10 Good

Elizabeth

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, room itself was dated, and the bath/shower needs to be replaced.
Stayed 3 nights in Nov 2025

8/10 Good

Timothy, Knoxville

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness: 8.5/10, need to vacuum better around the edge of the rooms, move couch to vacuum under it and dust the trim. Staff: 10/10 Amenities: 10/10, two bathrooms in the room was a pleasant surprise
Stayed 3 nights in Nov 2025

2/10 Terrible

Joshua

Stayed 3 nights in Nov 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location & the breakfast was good!
Stayed 2 nights in Oct 2025

6/10 Okay

Madhusudhan

Stayed 1 night in Nov 2025

8/10 Good

Bradley

Liked: Cleanliness, staff & service
The room was clean and it was updated some not the best I have ever stayed in but great for the money
Stayed 2 nights in Nov 2025

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We stay here every time we come for a weekend away - the rooms are always great, clean, never had any issues. Everything we do on the strip is extremely walkable from the hotel and just a short drive to the craft community and park. Will definitely be back for our next mini vacay!
Stayed 2 nights in Nov 2025

2/10 Terrible

Teresa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasnt the cleanest, staff lied to my face about cleaning the jets on jacuzzi. Not one day but 3 days. Complained since that was a selling point to rent there.. very disappointed. Second of 3rd night there they sent someone to room "maintenance" they said. He came in pajama pants and never touched the jacuzzi. Just stood there and said we fix it tomorrow. Which they did not!!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Alexandra

Stayed 2 nights in Nov 2025

4/10 Poor

Gail

Stayed 2 nights in Oct 2025