See all properties

Crossroads Inn & Suites

2.5 star property
Hotel near Great Smoky Mountains National Park in Gatlinburg

Choose dates to view prices

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(138 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(36 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Seasonal outdoor pool

Quality Inn Creekside - Downtown Gatlinburg

Downtown Gatlinburg
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
3.2 out of 5, 1,022 reviews
$54 nightly
The price is $61
Feb 22 - Feb 23
Total with taxes and fees
Quality Inn Creekside - Downtown Gatlinburg

About the neighborhood

Gatlinburg

Downtown Gatlinburg stay.Within a 10-minute walk of this Downtown Gatlinburg hotel, you'll find Anakeesta and Ripley's Aquarium of the Smokies. Traffic Light #3 and Historic Ogle Log Cabin are also within half a mile (1 km).

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.3 miles
  • Anakeesta - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Gatlinburg Space Needle - 12 min walk - 0.7 miles
  • Gatlinburg Convention Center - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Ole Red - ‬3 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Subway - ‬7 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Pancake Pantry - ‬8 min walk

About this property

Crossroads Inn & Suites

Hotel near Great Smoky Mountains National Park in Gatlinburg
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. Crossroads Inn & Suites also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Lobby sitting area
Brookside Lodge
  • Pool
  • Breakfast included
  • Kids pool
  • Free WiFi
4.3 out of 5, Excellent, 2,175 reviews
$64 nightly
The price is $71
Feb 23 - Feb 24
Total with taxes and fees
Brookside Lodge

Property amenities

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

How close is Crossroads Inn & Suites to the airport?

Crossroads Inn & Suites is 43.7 mi (67-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

Does Crossroads Inn & Suites have an airport shuttle?

Airport shuttle services are not available at Crossroads Inn & Suites.

Does Crossroads Inn & Suites offer free breakfast?

Crossroads Inn & Suites does not offer free breakfast.

Is there a casino at Crossroads Inn & Suites?

No, there is no casino at this hotel.

What time is check-in at Crossroads Inn & Suites?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Crossroads Inn & Suites?

This hotel offers free self parking.

Does Crossroads Inn & Suites have a pool?

Crossroads Inn & Suites features a seasonal outdoor pool and a children's pool.

Does Crossroads Inn & Suites have a spa?

There are no spa services available at this hotel.

How close is Crossroads Inn & Suites to downtown Gatlinburg?

Crossroads Inn & Suites is 0.4 mi away from Gatlinburg.

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 796 out of 1514 reviews
Rating 8 - Good. 422 out of 1514 reviews
Rating 6 - Okay. 178 out of 1514 reviews
Rating 4 - Poor. 62 out of 1514 reviews
Rating 2 - Terrible. 56 out of 1514 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Deana, Clarksville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in Dec 2025

10/10 Excellent

Eddie, Hixson

Liked: Cleanliness, amenities, property conditions & facilities
Check-in with Alisha was excellent. Breakfast is always a winner.
Stayed 1 night in Nov 2025

8/10 Good

Douglas

Liked: Cleanliness, amenities
Good
Stayed 4 nights in Oct 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service
Disliked: Amenities
staff was very nice room was clean when we arrived the only complaint the room didn't get cleaned every day and had to asked for toilet paper
Stayed 4 nights in Nov 2025

10/10 Excellent

Hector Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close by the strip
Stayed 3 nights in Oct 2025

10/10 Excellent

Jessy, Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded my expectation
Stayed 1 night in Nov 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, excellent breakfast.
Stayed 3 nights in Oct 2025

8/10 Good

michelle

Traveled with partner
We had a good stay. Rooms are for sure outdated and some fixing needs to be done on things. ( bathroom for instance, the bar in the tub kept falling off) But overall was a good stay and would stay again. P.S. If you want to do laundry, only 1 washer and 1 dryer work and they had no quarters to exchange for us even though it said to go to the office and get change.
Stayed 4 nights in Oct 2025

8/10 Good

Valerie

Stayed 5 nights in Oct 2025

8/10 Good

roger

Liked: Cleanliness
The room was very clean. The location to downtown was perfect to walk up and down the strip. Would recommend for a long weekend.
Stayed 3 nights in Oct 2025

6/10 Okay

Angie

Liked: Staff & service
Disliked: Room comfort
Small brown bugs in the room. Larg Cracks in the walls around the hot tub. Mold in the bathroom shower. If you would update your pictures. You would not have as many people staying there. If we could have gotten our money back. We would have not stayed there.
Stayed 2 nights in Oct 2025

10/10 Excellent

Oscar

Stayed 1 night in Nov 2025

2/10 Terrible

Courtney

Liked: Amenities
Disliked: Cleanliness, staff & service
Found roaches in our room twice
Stayed 4 nights in Oct 2025

6/10 Okay

Alan

Traveled with group
Disliked: Cleanliness, amenities
Our room was nice and large. However, the ceilings had large yellow stains about 5 feet long by 3 feet wide in one spot and other smaller ones in other spots. The bathroom ceiling looked like it may cave in as it was stained yellow as well and the seam tape was pulled away from the ceiling. The entire toilet/tub area looked like it needed a bit of work and cleaning. The room wasn't cleaned 1 of the days and another day it was. We're not sure why that was. The bedspread had a large stain on it. Makes sleeping in the bed gross feeling. The toiletries and coffee packs were never replenished so we had to ask for shampoo and kleenex and then go down and get them. The fireplace was not up and running but once I called and asked for that to be working it was on and worked well. Very nice touch We prefer cleaner looking and feeling rooms for this money. The breakfast was good All in all it was a fine room and close to everything which was nice. We could walk to most everything.
Stayed 3 nights in Oct 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The over stay was nice. The dining area for breakfast was a little small but food was fresh and hot.
Stayed 1 night in Oct 2025

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 3 nights in Oct 2025

8/10 Good

Columbus

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was very spotless and the customer service at front counter were helpful with recommending resources nearby. This inn is a hidden treasure if you're looking to save a few dollars!
Stayed 2 nights in Oct 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Emma, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had made an extension of my stay until tomorrow as i lost my backpack from Anakeesta Park while on Chondola Ride. It was around 8pm approximately. I reported my lost items and i have my money, credit cards , drivers license and key fob plus gadget. I have waited for the calls from management of Anakeesta but none. No emails. The Hotrl management has been very helpful in my situation. They assisted me in my needs. This is highly recommended hotel. They take care of theie guests
Stayed 4 nights in Oct 2025

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was super clean. Staff is super friendly. Room was cold. Bathroom was clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alicia was very polite & made sure our stay was great.
Stayed 2 nights in Oct 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

LILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room climate was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2025