Skip to main content
Beginning of main content

Enter dates to see availability

"The room was neat and clean, there was a lot of noise at night from the surrounding areas like trash trucks at midnight etc. When I turned in my room ... " More

By a verified traveler on Sat 28 Aug 2021

Hotel Description

Gatlinburg guestrooms with jetted bathtubs

In Gatlinburg

Within a 10-minute walk of the hotel, you'll find Cooter's Place and Anakeesta. Ripley's Aquarium of the Smokies and Mountain Mall are also within half a mile (1 km).

Free perks

This hotel features a fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 78 guestrooms also offer free WiFi and flat-screen TVs. Other amenities include refrigerators, microwaves, and premium bedding.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$77* Per night/room Sep 28 - Sep 29

Suite, 1 King Bed (Seasonal Fireplace)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crossroads Inn & Suites ratings based on 18 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crossroads Inn & Suites

Everyone (4) Couples (7) Family (8)
1 out of 5
Very over priced. They didn't even have a full roll of toilet paper in the bathroom. I called the front desk at 6am. They would not bring a roll to the room. When I went to the front desk to get it the worker looked very annoyed that she had to get up and get it for me. There was garbage all over the parking lot.

Posted by , from staten island on Sep 6, 2021

Was this review helpful to you?
Comment from Hotel Management

Sep 6, 2021 by RP

We are addressing your concerns.

4 out of 5
The room was neat and clean, there was a lot of noise at night from the surrounding areas like trash trucks at midnight etc. When I turned in my room keys to check out I was told that my receipt would be E-mailed to me. I have not received my receipt to turn in into employer?

Posted by on Aug 28, 2021

Was this review helpful to you?
Comment from Hotel Management

Sep 10, 2021 by RP

Travelocity used expedia so contact expedia for your receipt. Thank you for your review.

1 out of 5
This hotel is terrible. The walls were so thin we could hear every word spoken by our neighbors, the traffic and the pool area. The hotel smelled of a horrible stench, was totally outdated, and the price was extreme for a hotel of this level. We would never recommend Crossroads Inn under any circumstances. Highly disappointing.

Posted by on Jul 25, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 25, 2021 by RP

We are addressing your concerns.

3 out of 5
Hotel is close enough to the strip to walk. That's important in crowded season when a mile drive takes 30 min.

Posted by on Jul 25, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 25, 2021 by RP

Thank you for your review. Please consider us for a future stay.

4 out of 5
I really enjoyed the wide deck where we could sit outside the room but with enough space for others to walk by.

Posted by on Jul 20, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 20, 2021 by RP

Thank you for your review. Please consider us for a future stay.

5 out of 5
The room was large and clean. Very impressed. Will stay here again next time!

Posted by on May 20, 2021

Was this review helpful to you?
Comment from Hotel Management

May 22, 2021 by Toni

Thank you for staying with us and leaving a feedback; we appreciate you! We do hope to see you again in the near future.. Stay safe!

4 out of 5
I liked that the parking was on site. The property as a whole is close to a lot of places!

Posted by on Mar 28, 2021

Was this review helpful to you?
Comment from Hotel Management

Apr 10, 2021 by Front Desk

Thank you! We appreciate your feedback and we hope to see you again!

3 out of 5
The bathroom toilet had not been clean, hair in the shower, the beds were very lumpy. Very limited parking. Front desk associate did not even show up on time.

Posted by on Mar 25, 2021

Was this review helpful to you?
Comment from Hotel Management

Apr 10, 2021 by Front Desk

We are sincerely apologize for the inconvenience caused. We are under new management and we are working to fix all these issues so bare with us. Thank you! We appreciate your feedback and we hope to see you again!

3 out of 5
We liked that the hotel was in a good location to the rest of town. We were able to walk to everything we went to visit. We got one of the nicest rooms I have ever been in, but the bed had to be 30 years old. There were dips and a hump in the mattress because of age. We didn't sleep good the whole time we were there. The room was really nice with the fireplace and the tub and 2 bathrooms. I was just really upset with the bed.

Posted by on Feb 16, 2021

Was this review helpful to you?
Comment from Hotel Management

Feb 16, 2021 by Crossroads Inn & Suites

Thank you for your review and staying with us.

5 out of 5
The room was very clean and included a small refrigerator, microwave and had a nice size bathroom. The location was within walking distance to many restaurants. Very satisfied with our stay here.

Posted by on Dec 28, 2020

Was this review helpful to you?
Comment from Hotel Management

Dec 30, 2020 by Crossroads Inn & Suites

Thank you for your kind words and review

About the Crossroads Inn & Suites

Location 440 Parkway, Gatlinburg, TN 37738

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Crossroads Inn & Suites offers its guests a seasonal outdoor pool, a fitness center, and a children's pool. Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is available daily. The business-friendly Crossroads Inn & Suites also features coffee/tea in a common area, a fireplace in the lobby, and laundry facilities. Self parking is free. Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • To-go breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with jetted bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Jetted tub
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 7:30 AM to 10:00 AM.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Wheelchair accessible path of travel
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 3:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 9 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Crossroads
  • Best Western Crossroads Gatlinburg
  • Best Western Crossroads Inn
  • Best Western Crossroads Inn Gatlinburg
  • Crossroads Inn Gatlinburg
  • Crossroads Inn & Suites Hotel
  • Crossroads Gatlinburg
  • Best Western Crossroads Hotel Gatlinburg
  • Crossroads Inn & Suites Gatlinburg
  • Crossroads Inn & Suites Hotel Gatlinburg

You should know

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.travelocity.com/Gatlinburg-Hotels-Crossroads-Inn-&-Suites.h61757-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Gatlinburg-Hotels-Crossroads-Inn-&-Suites.h61757-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Gatlinburg-Hotels-Crossroads-Inn-&-Suites.h61757-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.